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Compare SALESmanago and Zendesk for Customer Service - AC 
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At a Glance
Market Segments
Small-Business (56.2% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
SALESmanago
Star Rating
(309)4.4 out of 5
Market Segments
Small-Business (56.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SALESmanagoZendesk for Customer Service - AC
Star Rating
(6,667)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service - AC excels in user-friendliness, with many users appreciating its intuitive interface that allows for easy navigation between customer profiles and tools. This ease of use is a significant advantage for teams looking to streamline their customer support processes.
- Users say that SALESmanago stands out for its robust automation capabilities, particularly in tracking user behavior and dynamically segmenting contacts. This flexibility has reportedly enhanced campaign performance, making it a strong choice for businesses focused on marketing automation.
- According to verified reviews, Zendesk for Customer Service - AC has a much higher overall satisfaction score, reflecting its strong market presence and reliability. With over 6,300 reviews, users consistently highlight its effective ticketing system that helps agents manage customer inquiries efficiently.
- Reviewers mention that while SALESmanago offers a user-friendly interface, it faces challenges with certain integrations, such as SMS. Users have noted that these limitations can hinder the overall experience, especially for those looking for comprehensive marketing solutions.
- G2 reviewers highlight that Zendesk's implementation process is quick and straightforward, which is crucial for teams needing to get up and running without extensive downtime. Users appreciate the onboarding wizard that simplifies the setup process, making it accessible even for those less tech-savvy.
- Users report that while both platforms provide good customer support, SALESmanago has received slightly higher ratings in this area. However, Zendesk's support is still regarded as effective, particularly for resolving issues related to its core ticketing functionalities.
Pricing
Entry-Level Pricing
SALESmanago
No pricing availableZendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
SALESmanago
Free Trial is available
Zendesk for Customer Service - AC
Free Trial is available
Ratings
Meets Requirements
8.5
227
8.6
5,123
Ease of Use
8.0
232
8.6
5,167
Ease of Setup
7.8
164
8.0
3,189
Ease of Admin
8.4
155
8.2
3,075
Quality of Support
8.9
231
8.4
4,801
Has the product been a good partner in doing business?
8.9
155
8.4
3,001
Product Direction (% positive)
8.5
220
8.0
4,776
Features by Category
Email Marketing
8.8
164
|
Verified
Not enough data
8.9
148
|
Verified
Not enough data
8.6
149
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Online Marketing
8.0
127
|
Verified
Not enough data
8.2
123
|
Verified
Not enough data
8.5
115
|
Verified
Not enough data
8.2
114
|
Verified
Not enough data
8.3
58
|
Verified
Not enough data
Lead Management
8.5
122
|
Verified
Not enough data
8.3
122
|
Verified
Not enough data
8.5
136
|
Verified
Not enough data
8.6
128
|
Verified
Not enough data
8.4
120
|
Verified
Not enough data
8.3
121
|
Verified
Not enough data
8.3
115
|
Verified
Not enough data
8.4
114
|
Verified
Not enough data
Campaign Management
8.2
91
|
Verified
Not enough data
8.3
86
|
Verified
Not enough data
8.1
79
|
Verified
Not enough data
7.9
42
Not enough data
Social
7.7
69
|
Verified
Not enough data
8.0
73
|
Verified
Not enough data
7.9
74
|
Verified
Not enough data
7.6
69
|
Verified
Not enough data
7.9
75
|
Verified
Not enough data
Reporting & Analytics
8.4
140
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
8.0
110
|
Verified
Not enough data
7.5
48
|
Verified
Not enough data
Platform
8.1
107
|
Verified
Not enough data
8.4
104
|
Verified
Not enough data
8.5
109
|
Verified
Not enough data
8.2
90
|
Verified
Not enough data
8.1
42
Not enough data
8.4
99
|
Verified
Not enough data
7.7
41
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.4
110
|
Verified
Not enough data
8.3
102
|
Verified
Not enough data
8.4
83
|
Verified
Not enough data
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2495
|
Verified
Not enough data
8.4
2339
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2387
|
Verified
Not enough data
8.3
1857
|
Verified
Generative AI
Not enough data
7.6
385
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2311
|
Verified
Not enough data
8.4
1726
|
Verified
Not enough data
8.0
1430
|
Verified
Not enough data
8.0
1314
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
8.7
30
|
Verified
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1740
|
Verified
Not enough data
7.9
2340
|
Verified
Not enough data
8.0
2407
|
Verified
Lead Intelligence
8.4
35
|
Verified
Not enough data
8.6
38
Not enough data
8.8
40
Not enough data
Lead Management
8.6
47
Not enough data
8.3
41
Not enough data
8.3
43
Not enough data
Marketing Campaigns
8.7
36
Not enough data
8.3
35
Not enough data
8.5
31
Not enough data
8.5
34
|
Verified
Not enough data
8.8
37
Not enough data
Campaign Execution
8.8
40
Not enough data
8.5
36
Not enough data
8.6
33
Not enough data
9.4
27
Not enough data
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
8.9
43
Not enough data
9.0
44
Not enough data
8.7
42
Not enough data
8.8
47
Not enough data
8.6
42
Not enough data
Analytics
8.9
40
Not enough data
9.0
37
Not enough data
Optimization
8.4
38
Not enough data
8.9
47
Not enough data
8.6
44
Not enough data
8.7
45
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Data Sourcing
8.4
32
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
31
|
Verified
Not enough data
Intelligence
8.1
35
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
Content & Collaboration
9.5(won by default)
7
Not enough data
9.6(won by default)
8
Not enough data
9.8(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
9.1(won by default)
9
Not enough data
Not enough data
Not enough data
Social Management
9.6(won by default)
9
Not enough data
9.4(won by default)
9
Not enough data
9.2(won by default)
10
Not enough data
9.7(won by default)
10
Not enough data
9.3(won by default)
10
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Computing
7.9
12
Not enough data
7.2
15
Not enough data
7.3
15
Not enough data
Experimental Design
7.6
14
Not enough data
7.3
13
Not enough data
7.4
12
Not enough data
Analytics
8.1
16
Not enough data
7.5
12
Not enough data
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
9.1
30
|
Verified
8.6
950
|
Verified
9.0
30
|
Verified
8.5
964
|
Verified
9.2
30
|
Verified
8.1
720
8.9
19
8.5
737
|
Verified
8.8
13
8.0
520
Internal Use
8.7
30
|
Verified
8.0
1777
|
Verified
9.0
24
|
Verified
8.5
849
|
Verified
8.9
25
|
Verified
8.1
650
8.9
25
8.5
898
9.0
24
|
Verified
8.6
824
|
Verified
9.0
27
|
Verified
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4
77
Not enough data
7.5
78
Process
Not enough data
8.4
564
Not enough data
9.1
741
Not enough data
8.9
689
Channels
Not enough data
9.0
740
Not enough data
8.4
586
Not enough data
8.7
563
Not enough data
8.2
485
Not enough data
8.3
421
Insight
Not enough data
8.2
539
Not enough data
8.3
648
Not enough data
8.5
562
Not enough data
8.7
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
8.7
38
|
Verified
Not enough data
8.7
46
|
Verified
Not enough data
8.8
41
|
Verified
Not enough data
9.1
40
|
Verified
Not enough data
8.9
19
|
Verified
Not enough data
Feature Not Available
Not enough data
Campaign Activity
8.9
46
|
Verified
Not enough data
8.8
49
|
Verified
Not enough data
9.1
32
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
9.0
33
|
Verified
Not enough data
8.8
24
|
Verified
Not enough data
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SALESmanago and Zendesk for Customer Service - AC are categorized as Live Chat
Unique Categories
SALESmanago is categorized as Personalization, Push Notification, Account Data Management, A/B Testing, Marketing Analytics, Social Media Management, Marketing Automation, and Customer Data Platform (CDP)
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
SALESmanago
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
13.4%
Retail
7.6%
Cosmetics
7.2%
Apparel & Fashion
5.8%
Internet
4.0%
Other
62.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Alternatives
Discussions
SALESmanago has no discussions with answers
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