Compare Salesforce B2C Commerce and Shopify 
Featured Products
At a Glance
Market Segments
Mid-Market (40.2% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
$29/ per month
Salesforce B2C Commerce
Star Rating
(570)4.3 out of 5
Market Segments
Mid-Market (40.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansShopify
Star Rating
(5,002)4.4 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29/ per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Shopify excels in user experience, with many users highlighting its intuitive dashboard that allows for easy management of products, orders, and payments all in one place. This streamlined approach makes it incredibly quick to set up an online store, which is a significant advantage for small businesses.
- Users say that Salesforce Commerce for B2C offers robust features for personalized shopping experiences, particularly through its AI-powered personalization tools. Reviewers appreciate how well it integrates with other Salesforce products, enhancing multichannel strategies and customer journey management.
- According to verified reviews, Shopify's ease of setup is a standout feature, with many users noting that creating an online store is straightforward and quick. This is particularly beneficial for those who may not have extensive technical skills, making it accessible for a wider audience.
- Reviewers mention that Salesforce Commerce for B2C provides strong support for fault tolerance with its built-in disaster recovery features. This capability is crucial for businesses that prioritize reliability and uptime, although some users have noted that the implementation process can be more complex compared to Shopify.
- G2 reviewers highlight that Shopify's app ecosystem and theme customization options are particularly user-friendly, allowing for extensive personalization without requiring deep technical knowledge. This flexibility is a key reason why many small businesses prefer Shopify for their e-commerce needs.
- Users report that while Salesforce Commerce for B2C has a solid performance in meeting business requirements, it may not be as agile as Shopify in terms of day-to-day usability. Some users have expressed challenges with configuration, which can impact the overall user experience compared to Shopify's more straightforward approach.
Pricing
Entry-Level Pricing
Salesforce B2C Commerce
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
Salesforce B2C Commerce
No trial information availableShopify
No trial information availableRatings
Meets Requirements
8.6
342
8.8
4,201
Ease of Use
8.2
442
8.9
4,227
Ease of Setup
7.9
269
8.8
2,514
Ease of Admin
8.1
133
8.9
2,310
Quality of Support
8.3
323
8.4
3,940
Has the product been a good partner in doing business?
8.6
131
8.8
2,267
Product Direction (% positive)
8.6
327
8.8
4,089
Features by Category
Design
8.3
28
Not enough data
8.5
28
Not enough data
8.5
27
Not enough data
8.5
28
Not enough data
Personalization
8.3
28
Not enough data
8.3
28
Not enough data
8.5
29
Not enough data
8.5
27
Not enough data
Analysis
8.4
27
Not enough data
8.7
26
Not enough data
8.3
25
Not enough data
Merchandising
9.2
22
Not enough data
9.3
22
Not enough data
9.3
22
Not enough data
8.6
22
Not enough data
8.8
22
Not enough data
Analytics
9.2
22
Not enough data
9.2
22
Not enough data
Administration
9.2
21
Not enough data
9.0
21
Not enough data
Administration
9.0
27
Not enough data
8.7
26
Not enough data
8.8
27
Not enough data
Integrations
8.8
27
Not enough data
9.0
27
Not enough data
8.6
27
Not enough data
Cart Management
8.3
28
Not enough data
8.5
27
Not enough data
8.6
26
Not enough data
8.6
27
Not enough data
Headless Commerce
8.1
98
8.2
453
8.4
102
8.4
469
8.4
99
8.3
488
8.4
103
8.3
582
8.4
101
8.5
531
Generative AI
8.0
83
7.9
231
7.9
87
7.9
227
Agentic AI - E-Commerce Platforms
8.6
19
7.8
79
8.2
19
8.0
79
8.4
19
7.9
77
8.4
19
7.8
77
8.4
19
7.8
77
8.4
19
7.9
78
Merchandising/Marketing
8.2
217
8.6
3465
8.2
163
8.6
3486
8.2
232
8.3
3407
8.0
223
8.3
3371
7.7
210
8.4
3190
8.0
209
8.4
3125
8.1
206
8.2
3103
Product Catalog
8.3
217
8.6
3390
8.2
217
8.5
3324
8.2
225
8.5
3367
8.2
197
8.4
2733
Order Process
8.3
218
8.8
3467
8.1
214
8.6
3377
8.3
211
8.6
3323
8.3
216
8.9
3433
8.2
218
8.8
3419
7.9
204
8.5
3122
8.2
206
8.6
3204
8.1
189
8.5
2801
Multi-Channel Support
8.3
202
8.5
2993
8.2
205
8.8
3220
8.3
189
8.7
3020
8.2
209
8.5
3132
8.0
194
8.3
2445
8.1
135
8.4
2504
8.2
183
8.2
2321
Platform
8.2
199
8.3
2523
8.2
216
8.4
3218
8.3
204
8.6
3080
8.4
217
8.7
3175
8.2
221
8.5
3218
8.6
210
8.9
3186
8.6
198
8.4
2489
8.5
202
8.8
3098
8.3
188
8.4
2577
8.5
184
8.5
2550
8.4
195
8.7
2904
8.5
218
8.9
3210
Payment processing - Merchant of Record
Not enough data
8.6
29
Not enough data
8.5
28
Not enough data
8.5
28
Not enough data
8.1
28
Not enough data
8.3
27
Not enough data
7.9
28
Tax management - Merchant of Record
Not enough data
8.4
26
Not enough data
8.4
26
Not enough data
8.2
26
Security and Compliance - Merchant of Record
Not enough data
8.3
26
Not enough data
8.5
26
Not enough data
8.7
26
Not enough data
8.5
26
Administration - Merchant of Record
Not enough data
8.3
29
Not enough data
8.4
27
Not enough data
8.4
27
Reporting
8.6
28
Not enough data
8.5
28
Not enough data
Omnichannel Features
8.0
27
Not enough data
8.0
27
Not enough data
8.2
26
Not enough data
8.6
27
Not enough data
8.6
27
Not enough data
8.6
28
Not enough data
8.3
27
Not enough data
Categories
Categories
Shared Categories
Salesforce B2C Commerce and Shopify are categorized as E-Commerce Platforms
Unique Categories
Salesforce B2C Commerce is categorized as E-Merchandising, Mobile E-Commerce, Omnichannel Commerce, and Shopping Cart
Shopify is categorized as Merchant of Record
Reviews
Reviewers' Company Size
Salesforce B2C Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
12.5%
Information Technology and Services
10.8%
Computer Software
8.0%
Apparel & Fashion
5.7%
Consumer Goods
4.4%
Other
58.6%
Retail
26.1%
Apparel & Fashion
8.9%
Marketing and Advertising
7.4%
Consumer Goods
5.4%
Information Technology and Services
3.6%
Other
48.6%
Alternatives
Discussions
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
What is Shopify used for?
6 Comments
PP
Shopify is an Ecommerce CMS platform where we can setup the store and sell our products.Read more
What are the features of Shopify?
5 Comments
MM
In word you can say shopify is your own "shop"Read more
How can I change my store name in Shopify?
3 Comments
CH
Yes, you can change your stores name as long as you are not paying back a cash advance given by Shopify. If you’re currently in repayment you can’t change...Read more
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