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Compare RingEX and Webex Contact Center 
Featured Products
At a Glance
Market Segments
Small-Business (57.4% of reviews)
Mid-Market (41.4% of reviews)
Entry-Level Pricing
$30.00 1 User Per Month
No pricing available
RingEX
Star Rating
(1,260)4.1 out of 5
Market Segments
Small-Business (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansWebex Contact Center
Star Rating
(167)4.4 out of 5
Market Segments
Mid-Market (41.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Webex Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in user-friendliness, with many users finding it easy to navigate and set up features like call forwarding and voicemail greetings. This intuitive design is complemented by responsive customer service, which has been particularly helpful for users needing to integrate multiple offices into the system.
- Users say that Webex Contact Center stands out for its exceptional call quality and comprehensive analytics capabilities. Reviewers appreciate the follow-up emails that provide necessary metrics, which help ensure agent satisfaction and improve overall performance.
- According to verified reviews, RingEX offers a well-designed admin portal and robust online support, making it easier for users to manage their systems. Many users have noted that they can use the mobile app with little to no assistance, enhancing accessibility for remote work.
- Reviewers mention that Webex Contact Center's strength lies in its omnichannel capabilities, allowing agents to handle voice calls, SMS, WhatsApp, and live chat all in one platform. This integration helps streamline workflows and improves customer interactions by reducing the need to switch between different tools.
- G2 reviewers highlight that while RingEX has a slightly lower score in support quality compared to Webex, users still find its customer service to be effective, especially when dealing with urgent issues. The proactive communication regarding missed calls, such as sending email notifications, is particularly appreciated.
- Users report that Webex Contact Center's flexibility in mobile access is a significant advantage, allowing team members to stay connected even when away from the office. This feature, combined with its strong performance in call quality, makes it a reliable choice for businesses that prioritize remote accessibility.
Pricing
Entry-Level Pricing
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Webex Contact Center
No pricing availableFree Trial
RingEX
Free Trial is available
Webex Contact Center
No trial information availableRatings
Meets Requirements
8.8
1,047
9.1
143
Ease of Use
8.6
1,062
9.0
143
Ease of Setup
8.2
648
8.5
54
Ease of Admin
8.3
568
8.2
35
Quality of Support
8.0
950
8.9
136
Has the product been a good partner in doing business?
8.3
558
8.8
34
Product Direction (% positive)
7.9
1,029
9.3
142
Features by Category
Documents
7.7
156
Not enough data
7.4
150
Not enough data
8.1
158
Not enough data
Agentic AI - Online Fax
8.7
13
Not enough data
8.8
13
Not enough data
Sending
9.1
173
Not enough data
9.1
171
Not enough data
8.9
159
Not enough data
9.2
162
Not enough data
8.9
165
Not enough data
9.1
166
Not enough data
Host Tools
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Not enough data
Attendee Tools
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Not enough data
Post-Event Tools
8.5
65
Not enough data
8.3
68
Not enough data
Integrations
8.1
59
Not enough data
8.4
66
Not enough data
Agentic AI - Webinar
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Not enough data
Channels
Not enough data
9.1
76
Not enough data
8.8
74
Not enough data
8.9
76
Not enough data
8.6
74
Not enough data
8.6
75
Generative AI
Not enough data
8.9
58
Functions
Not enough data
9.0
99
Not enough data
9.0
100
Not enough data
9.1
90
Not enough data
8.4
75
Not enough data
8.7
76
Not enough data
8.7
74
Not enough data
9.0
77
Not enough data
8.8
76
Agentic AI - Contact Center
Not enough data
8.8
17
Not enough data
8.8
16
Not enough data
8.6
17
Not enough data
8.7
17
Administrative
Not enough data
8.9
93
Not enough data
9.1
97
Not enough data
8.9
97
Not enough data
8.7
76
Not enough data
8.6
75
Collaboration Tools
9.1
256
Not enough data
9.1
144
Not enough data
8.7
119
Not enough data
8.9
142
Not enough data
9.1
125
Not enough data
Meeting Coordination
8.8
245
Not enough data
9.1
238
Not enough data
8.9
226
Not enough data
9.1
148
Not enough data
Software Type
9.0
245
Not enough data
9.1
146
Not enough data
9.2
162
Not enough data
Agentic AI - Video Conferencing
8.6
16
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.2
204
8.9
50
9.0
237
8.4
50
8.7
222
8.9
50
9.1
232
8.9
49
8.7
221
9.2
49
8.6
213
8.8
48
8.8
220
8.8
48
Generative AI
Feature Not Available
9.0
38
Workforce Management
8.8
221
8.9
50
8.6
215
8.9
49
Call Center Infrastructure (CCI)
9.0
24
Not enough data
9.0
24
Not enough data
9.2
24
Not enough data
9.0
24
Not enough data
Administrative
8.8
225
8.8
49
8.7
222
8.7
49
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
6.0
5
Internal Use
Not enough data
8.1
8
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
7.5
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Self-Service Platform
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
8.9
57
Not enough data
8.9
56
Not enough data
9.1
55
Not enough data
8.2
54
Not enough data
9.1
56
Not enough data
8.8
55
Not enough data
Advanced Features - Cloud PBX
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
9.0
54
Not enough data
Platform Basics - VoIP Providers
8.4
92
Not enough data
9.0
100
Not enough data
8.4
89
Not enough data
8.3
91
Not enough data
8.0
86
Not enough data
8.2
84
Not enough data
Basic Communication
9.0
496
|
Verified
Not enough data
8.3
395
|
Verified
Not enough data
8.7
422
|
Verified
Not enough data
8.2
366
|
Verified
Not enough data
8.5
430
|
Verified
Not enough data
9.0
437
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.0
57
Not enough data
8.2
57
Not enough data
8.1
57
Not enough data
8.1
55
Not enough data
Access
8.2
383
|
Verified
Not enough data
8.4
398
|
Verified
Not enough data
8.6
425
Not enough data
Advanced Features
8.3
445
Not enough data
8.4
407
|
Verified
Not enough data
9.1
464
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.7
51
|
Verified
Not enough data
8.7
53
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
8.8
56
|
Verified
Not enough data
8.4
51
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.6
54
|
Verified
Not enough data
8.2
51
Not enough data
Categories
Categories
Shared Categories
RingEX and Webex Contact Center are categorized as Call Center Infrastructure (CCI)
Unique Categories
RingEX is categorized as UCaaS Platforms, Online Fax, Webinar, VoIP Providers, Video Conferencing, and Cloud PBX Platforms
Webex Contact Center is categorized as Live Chat, Contact Center Workforce, Contact Center, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
5.3%
Insurance
5.0%
Staffing and Recruiting
4.9%
Financial Services
4.7%
Other
70.3%
Consumer Services
24.8%
Information Technology and Services
19.7%
Telecommunications
8.3%
Higher Education
3.8%
Banking
3.8%
Other
39.5%
Alternatives
Discussions
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
What is Webex contact Centre?
1 Comment
TW
Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have...Read more
What improvements would you recommend for Webex Contact Center to better meet your customer service needs?
1 Comment
DP
AI-based summarization is the best feature. Read more
Webex Contact Center has no more discussions with answers
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