# RingEX vs Talkroute Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in providing a comprehensive communication platform, allowing users to manage outgoing calls, video meetings, and internal communication all in one place. This integration is particularly appreciated by users who value convenience and efficiency in their daily operations.
- **Users say** that Talkroute stands out for its straightforward setup process, with many highlighting how quickly they could establish extensions and greetings. This ease of use is a significant advantage for businesses looking to minimize downtime during implementation.
- **According to verified reviews** , RingEX has a strong presence in the VoIP market, reflected in its higher G2 Score compared to Talkroute. Users appreciate the platform's robust features, although some mention that it can be complex to navigate at times.
- **Reviewers mention** that Talkroute's mobile app is reliable and effective, with notifications coming through promptly. This feature is particularly beneficial for teams that require flexibility and responsiveness while on the go.
- **G2 reviewers highlight** that while RingEX offers a wide range of features, some users feel that the quality of support could be improved. In contrast, Talkroute users frequently commend its customer support, noting that assistance is readily available and effective.
- **Users report** that RingEX is particularly favored by small businesses, with a significant portion of its reviews coming from this segment. However, Talkroute has a higher percentage of small business users who appreciate its affordability and ease of use, making it a compelling choice for startups and smaller teams.



| | RingEX | Talkroute | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,370 | 44 | 
| **Largest Market Segment** | Small-Business (58.3% of reviews) | Small-Business (93.2% of reviews) | 
| **Entry Level Price** | $30.00 1 User Per Month | $19 per account, per month (not billed per user) | 

---
## Top Pros & Cons

### RingEX

Pros:
- Ease of Use (195 reviews)
- Customer Support (124 reviews)

Cons:
- Customer Service (49 reviews)
- Complex Processes (44 reviews)

### Talkroute

Pros:
- Ease of Use (12 reviews)
- Easy Setup (11 reviews)

Cons:
- Integration Issues (3 reviews)
- Limited Options (3 reviews)

---
## Ratings Comparison
| Rating | RingEX | Talkroute | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1119 reviews) | 8.9 (21 reviews) | 
  | **Ease of Use** | 8.6 (1135 reviews) | 9.7 (29 reviews) | 
  | **Ease of Setup** | 8.2 (717 reviews) | 9.5 (27 reviews) | 
  | **Ease of Admin** | 8.3 (637 reviews) | 8.8 (8 reviews) | 
  | **Quality of Support** | 8.0 (1021 reviews) | 9.1 (21 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (625 reviews) | 8.8 (8 reviews) | 
  | **Product Direction (% positive)** | 7.9 (1092 reviews) | 9.4 (21 reviews) | 

---
## Pricing

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

### Talkroute

#### Entry-Level Pricing

Plan: BASIC

Price: $19 per account, per month (not billed per user)

Description: Included Features:

Key Features:
- Local & Toll Free Numbers
- Incoming & Outgoing Calling
- Text Messaging

[Browse all 4 editions](https://www.g2.com/products/talkroute/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.7/10 | 183 |
| **Talkroute** | N/A | N/A |

#### Documents

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Editing** | Feature Not Available | Not enough data | 
| **Document Signature ** | 7.3 (149 reviews) | Not enough data | 
| **Storage** | 8.1 (157 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (11 reviews) | Not enough data | 

#### Sending

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Fax Number** | 9.1 (173 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (170 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.9 (158 reviews) | Not enough data | 
| **Unlimited Sending** | 9.2 (161 reviews) | Not enough data | 
| **Contact Management** | 8.9 (165 reviews) | Not enough data | 
| **Alerts** | 9.1 (165 reviews) | Not enough data | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.3/10 | 106 |
| **Talkroute** | N/A | N/A |

#### Host Tools

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Branding** | 8.5 (76 reviews) | Not enough data | 
| **Role-based Access** | 8.7 (81 reviews) | Not enough data | 
| **Recording** | 9.0 (91 reviews) | Not enough data | 

#### Attendee Tools

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Registration** | 8.7 (85 reviews) | Not enough data | 
| **Attendee Live Chat** | 8.9 (85 reviews) | Not enough data | 
| **Polls and Surveys** | 8.1 (68 reviews) | Not enough data | 

#### Post-Event Tools

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Event Analytics** | 8.5 (65 reviews) | Not enough data | 
| **Attendee Reports** | 8.3 (68 reviews) | Not enough data | 

#### Integrations

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Social Media Integration** | 8.1 (59 reviews) | Not enough data | 
| **Software Integrations** | 8.4 (66 reviews) | Not enough data | 

#### Agentic AI - Webinar

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (8 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.9/10 | 300 |
| **Talkroute** | N/A | N/A |

#### Collaboration Tools

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Screen Sharing** | 9.1 (254 reviews) | Not enough data | 
| **Presentations** | 9.1 (141 reviews) | Not enough data | 
| **Whiteboarding** | 8.6 (116 reviews) | Not enough data | 
| **Live Chat** | 8.9 (140 reviews) | Not enough data | 
| **Hand Raising** | 9.1 (122 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Scheduling** | 8.8 (243 reviews) | Not enough data | 
| **Recording** | 9.1 (235 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (223 reviews) | Not enough data | 
| **One-Click Join** | 9.0 (145 reviews) | Not enough data | 

#### Software Type

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Mobile** | 9.0 (245 reviews) | Not enough data | 
| **Browser Application** | 9.0 (143 reviews) | Not enough data | 
| **Desktop Application** | 9.2 (161 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (12 reviews) | Not enough data | 
| **Decision Making** | 8.3 (12 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 256 |
| **Talkroute** | N/A | N/A |

#### Platform

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Mobile Access** | 9.0 (238 reviews) | Not enough data | 
| **Queue Management** | 8.7 (223 reviews) | Not enough data | 
| **Call Routing** | 9.1 (233 reviews) | Not enough data | 
| **Call Back** | 8.7 (220 reviews) | Not enough data | 
| **IVR** | 8.5 (213 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.7 (219 reviews) | Not enough data | 

#### Generative AI

| Feature | RingEX | Talkroute | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Workforce Management

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Call Monitoring** | 8.8 (222 reviews) | Not enough data | 
| **Performance Evaluation** | 8.6 (216 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.1 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (22 reviews) | Not enough data | 

#### Administrative

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Call Recording** | 8.8 (226 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.6 (223 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 64 |
| **Talkroute** | 9.5/10 | 11 |

#### Basic Communication - Cloud PBX

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Call Management** | 8.9 (59 reviews) | 9.5 (10 reviews) | 
| **Communication Management** | 8.9 (58 reviews) | 9.7 (6 reviews) | 
| **Scalability** | 9.1 (56 reviews) | 9.3 (5 reviews) | 
| **Integrations** | 8.3 (57 reviews) | 9.7 (6 reviews) | 
| **Mobile Accessibility** | 9.1 (58 reviews) | 8.7 (5 reviews) | 
| **Accessibility** | 8.8 (55 reviews) | 9.8 (7 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Security and Compliance** | 8.7 (52 reviews) | 9.7 (5 reviews) | 
| **Analytics and Reporting** | 8.5 (55 reviews) | Not enough data | 
| **Support and Reliability** | 8.6 (54 reviews) | Not enough data | 
| **Automated attendant** | 8.9 (54 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.4/10 | 583 |
| **Talkroute** | 9.3/10 | 24 |

#### Platform Basics - VoIP Providers

| Feature | RingEX | Talkroute | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (96 reviews) | Not enough data | 
| **Call Management** | 8.8 (120 reviews) | 9.7 (5 reviews) | 
| **Network monitoring** | 8.4 (89 reviews) | 9.3 (5 reviews) | 
| **Integrations** | 8.1 (105 reviews) | Not enough data | 
| **Virtual PBX** | 8.0 (82 reviews) | 9.7 (5 reviews) | 
| **SIP trunking services** | 8.1 (80 reviews) | 9.7 (5 reviews) | 

#### Basic Communication

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Phone Calls** | 9.1 (537 reviews) ✓ Verified | 8.8 (18 reviews) ✓ Verified | 
| **Video Calls** | 8.3 (399 reviews) ✓ Verified | Feature Not Available | 
| **Instant Messaging** | 8.7 (437 reviews) ✓ Verified | 9.4 (15 reviews) ✓ Verified | 
| **Screen Sharing** | 8.2 (362 reviews) ✓ Verified | Feature Not Available | 
| **Conference Calls** | 8.6 (429 reviews) ✓ Verified | Feature Not Available | 
| **Desk-to-Desk Calls** | 9.0 (439 reviews) ✓ Verified | Feature Not Available | 

#### Agentic AI - VoIP Providers

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (52 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (51 reviews) | Not enough data | 

#### Access

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Software Pairing** | 8.2 (380 reviews) ✓ Verified | 9.2 (13 reviews) ✓ Verified | 
| **Browser Extension** | 8.4 (394 reviews) ✓ Verified | Feature Not Available | 
| **Individual Download** | 8.6 (426 reviews) | 9.0 (14 reviews) ✓ Verified | 

#### Advanced Features

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Hold Music** | 8.3 (446 reviews) | 9.3 (14 reviews) ✓ Verified | 
| **Automated Attendants** | 8.4 (407 reviews) ✓ Verified | 9.5 (14 reviews) ✓ Verified | 
| **VOiP Number** | 9.0 (473 reviews) ✓ Verified | 8.9 (17 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.5/10 | 71 |
| **Talkroute** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 8.7 (53 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.2 (18 reviews) | Not enough data | 

#### Features

| Feature | RingEX | Talkroute | 
|---|---|---|
| **Voicemail to Email** | 8.8 (57 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.6 (53 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.5 (52 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.6 (53 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.2 (49 reviews) | Not enough data | 

---
## Categories
**Shared Categories (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to RingEX (3):** [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)



---
## Reviewer Demographics

### By Company Size

| Segment | RingEX | Talkroute | 
|---|---|---|
| **Small-Business** | 58.3% | 93.2% | 
| **Mid-Market** | 35.1% | 6.8% | 
| **Enterprise** | 6.6% | 0% | 

### By Industry

#### RingEX

- **Computer Software:** 9.3%
- **Information Technology and Services:** 5.2%
- **Insurance:** 5.2%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.3%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.4%
- **Health, Wellness and Fitness:** 3.4%
- **Construction:** 3.4%
- **Other:** 52.0%

#### Talkroute

- **Real Estate:** 11.4%
- **Information Technology and Services:** 11.4%
- **Automotive:** 9.1%
- **Hospital & Health Care:** 6.8%
- **Health, Wellness and Fitness:** 6.8%
- **Retail:** 4.5%
- **Professional Training & Coaching:** 4.5%
- **Non-Profit Organization Management:** 4.5%
- **Mental Health Care:** 4.5%
- **Marketing and Advertising:** 4.5%
- **Other:** 31.8%

---
## Alternatives

### Alternatives to RingEX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)

### Alternatives to Talkroute

- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3375 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Grasshopper](https://www.g2.com/products/grasshopper/reviews) — 3.9/5 stars (160 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56400 reviews)
- [MightyCall](https://www.g2.com/products/mightycall/reviews) — 4.4/5 stars (333 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)

---
## Top Discussions

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

### Talkroute

- Title: [Who owns Talkroute?](https://www.g2.com/discussions/who-owns-talkroute) — 1 comment
  > **Top comment:** "Someone who doesn't care for their small business customers. We were dropped due to our review on their failure to address issues within their own program."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ringex-vs-talkroute)