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Compare RingCX and RingCentral Contact Center 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (49.4% of reviews)
Entry-Level Pricing
Starting at $65.00 1 Seats Per Month
No pricing available
RingCX
Star Rating
(38)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $65.00 1 Seats Per Month
Browse all 3 pricing plansRingCentral Contact Center
Star Rating
(180)4.0 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingCentral Contact Center excels in unifying customer interactions across multiple channels, with users highlighting its AI-powered efficiency as a standout feature. This capability allows teams to manage communications seamlessly, which is crucial for busy work environments.
- Users say that RingCX offers a straightforward configuration process, making it easy for teams to get started without significant hurdles. Reviewers appreciate the clarity of activity tracking, which enhances overall workflow and reduces the stress of managing communications.
- According to verified reviews, RingCentral Contact Center has a strong reputation for customer support, with users noting that their requests are often resolved on the first call. This level of service is particularly valued in fast-paced settings where time is of the essence.
- Reviewers mention that RingCX provides reliable performance with minimal issues, contributing to a consistent user experience. This reliability is a key factor for teams looking for a dependable communication solution that allows them to focus on their work without worrying about technical problems.
- G2 reviewers highlight that while RingCentral Contact Center has a slightly lower overall satisfaction score, it still offers robust features like session routing and queuing, which are essential for managing high volumes of customer interactions effectively.
- Users express that RingCX's superior sound and visual quality enhances communication, making it a preferred choice for teams that prioritize clarity in their interactions. This aspect is particularly important for businesses that rely on high-quality audio and video for client engagements.
Pricing
Entry-Level Pricing
RingCX
Standard
Starting at $65.00
1 Seats Per Month
Deliver effortless customer experiences across voice and 20+ digital channels.
- ACD
- IVR
- Skills-based routing
RingCentral Contact Center
No pricing availableFree Trial
RingCX
No trial information availableRingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.8
34
8.4
143
Ease of Use
9.0
34
8.5
145
Ease of Setup
8.5
30
8.3
76
Ease of Admin
8.1
19
8.3
49
Quality of Support
8.3
33
7.9
127
Has the product been a good partner in doing business?
8.1
19
8.0
50
Product Direction (% positive)
9.3
34
7.1
134
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Feature Not Available
8.9
14
Feature Not Available
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Dialing Options
Not enough data
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
Not enough data
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.3
24
|
Verified
Automation
Not enough data
8.3
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
13
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Channels
Not enough data
9.0
21
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Design
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Feature Not Available
7.3
11
Feature Not Available
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
9.2
24
8.9
48
|
Verified
6.3
19
7.4
38
|
Verified
6.8
19
7.7
40
|
Verified
7.1
19
7.8
46
|
Verified
7.5
19
7.9
39
|
Verified
Generative AI
7.5
17
6.7
26
Functions
8.2
20
8.3
66
|
Verified
8.6
19
8.1
64
|
Verified
7.8
19
7.9
54
|
Verified
7.7
19
7.4
32
|
Verified
7.6
18
8.0
40
|
Verified
8.6
17
7.8
38
|
Verified
7.5
17
8.1
42
7.7
17
8.0
37
|
Verified
Agentic AI - Contact Center
5.7
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
Feature Not Available
Not enough data
Administrative
7.8
17
7.9
57
|
Verified
8.4
17
8.5
63
|
Verified
8.1
18
7.9
68
|
Verified
7.9
16
8.0
41
|
Verified
8.0
16
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Feature Not Available
9.0
7
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
Feature Not Available
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Feature Not Available
8.8
10
Feature Not Available
8.7
5
Feature Not Available
9.7
5
Self-Service Platform
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Feature Not Available
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCX and RingCentral Contact Center are categorized as Contact Center, Auto Dialer, Contact Center Workforce, Conversational Support, Customer Communications Management, Customer Self-Service, Digital Customer Service Platforms, Help Desk, Live Chat, and Social Customer Service
Unique Categories
RingCX has no unique categories
RingCentral Contact Center is categorized as UCaaS Platforms and Complaint Management
Reviews
Reviewers' Company Size
RingCX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
18.2%
Telecommunications
9.1%
Law Practice
9.1%
Transportation/Trucking/Railroad
6.1%
Medical Practice
6.1%
Other
51.5%
Computer Software
7.6%
Telecommunications
7.0%
Consumer Services
7.0%
Financial Services
6.4%
Insurance
5.2%
Other
66.9%
Alternatives
Discussions
RingCX has no discussions with answers
RingCentral Contact Center has no more discussions with answers
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