# RingCX vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingCentral Contact Center excels in unifying customer interactions across multiple channels, with users highlighting its AI-powered efficiency as a standout feature. This capability allows teams to manage communications seamlessly, which is crucial for busy work environments.
- **Users say** that RingCX offers a straightforward configuration process, making it easy for teams to get started without significant hurdles. Reviewers appreciate the clarity of activity tracking, which enhances overall workflow and reduces the stress of managing communications.
- **According to verified reviews** , RingCentral Contact Center has a strong reputation for customer support, with users noting that their requests are often resolved on the first call. This level of service is particularly valued in fast-paced settings where time is of the essence.
- **Reviewers mention** that RingCX provides reliable performance with minimal issues, contributing to a consistent user experience. This reliability is a key factor for teams looking for a dependable communication solution that allows them to focus on their work without worrying about technical problems.
- **G2 reviewers highlight** that while RingCentral Contact Center has a slightly lower overall satisfaction score, it still offers robust features like session routing and queuing, which are essential for managing high volumes of customer interactions effectively.
- **Users express** that RingCX's superior sound and visual quality enhances communication, making it a preferred choice for teams that prioritize clarity in their interactions. This aspect is particularly important for businesses that rely on high-quality audio and video for client engagements.



| | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 46 | 200 | 
| **Largest Market Segment** | Small-Business (47.6% of reviews) | Small-Business (50.0% of reviews) | 
| **Entry Level Price** | Starting at $65.00 1 Seats Per Month | No pricing available | 

---
## Top Pros & Cons

### RingCX

Pros:
- Ease of Use (22 reviews)
- Features (13 reviews)

Cons:
- Call Issues (7 reviews)
- Call Functionality (5 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

---
## Ratings Comparison
| Rating | RingCX | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.9 (41 reviews) | 8.5 (153 reviews) | 
  | **Ease of Use** | 8.9 (41 reviews) | 8.6 (156 reviews) | 
  | **Ease of Setup** | 8.4 (37 reviews) | 8.5 (87 reviews) | 
  | **Ease of Admin** | 8.2 (21 reviews) | 8.3 (50 reviews) | 
  | **Quality of Support** | 8.3 (40 reviews) | 8.0 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (21 reviews) | 8.1 (51 reviews) | 
  | **Product Direction (% positive)** | 9.1 (41 reviews) | 7.1 (143 reviews) | 

---
## Pricing

### RingCX

#### Entry-Level Pricing

Plan: Standard

Price: Starting at $65.00 1 Seats Per Month

Description: Deliver effortless customer experiences across voice and 20+ digital channels.




Key Features:
- ACD
- IVR
- Skills-based routing

[Browse all 3 editions](https://www.g2.com/products/ringcx/pricing)

#### Free Trial

No

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 9.2/10 | 26 |

#### Ticket and Case Management

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (9 reviews) | 
| **Ticket response user experience** | Not enough data | 8.1 (8 reviews) | 
| **Workflow** | Not enough data | 9.5 (11 reviews) | 
| **Response Automation** | Not enough data | 9.5 (11 reviews) | 
| **SLA Management** | Not enough data | 8.1 (6 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.0 (10 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.7 (9 reviews) | 
| **Customer and Contacts Database** | Not enough data | 9.2 (10 reviews) | 

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - Help Desk

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | Feature Not Available | 9.4 (9 reviews) | 
| **Email to Case** | Not enough data | 9.8 (7 reviews) | 
| **Chat/Live Support** | Not enough data | 9.6 (8 reviews) | 
| **Social Integration** | Not enough data | 9.2 (6 reviews) | 
| **Voice** | Not enough data | 9.5 (11 reviews) | 

#### Platform

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | Feature Not Available | 9.0 (15 reviews) | 
| **Customization ** | Feature Not Available | 8.6 (15 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.4 (14 reviews) | 
| **Integration** | Not enough data | 9.1 (11 reviews) | 
| **Reporting** | Not enough data | 9.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.7 (13 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.0/10 | 39 |

#### Dialing Options

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.4 (24 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.1 (22 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 7.2 (10 reviews) | 

#### Agent Tools

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.4 (22 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.0 (22 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.5 (27 reviews) ✓ Verified | 

#### Automation

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (21 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.3 (25 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.0 (22 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.2 (10 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.5 (10 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.2 (11 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.0 (21 reviews) | 

#### Design

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 7.9 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.8 (27 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (22 reviews) | 

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.3 (11 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 

#### Reporting

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | 7.6/10 | 33 |
| **RingCentral Contact Center** | 7.9/10 | 84 |

#### Channels

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Voice** | 9.2 (29 reviews) | 8.9 (49 reviews) ✓ Verified | 
| **Social** | 6.3 (19 reviews) | 7.4 (38 reviews) ✓ Verified | 
| **Web Chat** | 6.8 (19 reviews) | 7.7 (40 reviews) ✓ Verified | 
| **Mobile SMS** | 7.3 (20 reviews) | 7.9 (47 reviews) ✓ Verified | 
| **Email** | 7.5 (19 reviews) | 7.9 (39 reviews) ✓ Verified | 

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 7.5 (18 reviews) | 6.7 (26 reviews) | 

#### Functions

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Session Routing** | 8.2 (20 reviews) | 8.3 (67 reviews) ✓ Verified | 
| **Session Queuing** | 8.7 (20 reviews) | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | 7.8 (19 reviews) | 7.9 (54 reviews) ✓ Verified | 
| **Speech Analytics** | 7.8 (20 reviews) | 7.4 (32 reviews) ✓ Verified | 
| **Auto Dialer** | 7.7 (19 reviews) | 8.0 (40 reviews) ✓ Verified | 
| **IVR** | 8.6 (17 reviews) | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 7.6 (18 reviews) | 8.1 (43 reviews) | 
| **Persistent Data** | 7.7 (17 reviews) | 8.1 (38 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

#### Administrative

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | 7.8 (17 reviews) | 7.9 (57 reviews) ✓ Verified | 
| **Administrator Access** | 8.6 (19 reviews) | 8.5 (63 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (21 reviews) | 7.9 (68 reviews) ✓ Verified | 
| **Session Recording** | 8.0 (19 reviews) | 8.1 (42 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.0 (16 reviews) | 7.8 (38 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (13 reviews) | 
| **Skills Management** | Not enough data | 8.3 (11 reviews) | 
| **Shift Scheduling** | Not enough data | 8.5 (10 reviews) | 
| **Agent Self-Service** | Not enough data | 7.4 (11 reviews) | 
| **Mobile Access** | Not enough data | 9.2 (14 reviews) | 

#### Administration

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Automation** | Not enough data | 8.3 (13 reviews) | 
| **Performance Analysis** | Not enough data | 8.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.5 (14 reviews) | 
| **Forecasting** | Not enough data | 8.0 (10 reviews) | 
| **Intraday Management** | Not enough data | 8.2 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |

#### Conversational Platform

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | 

#### Support Automation

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | 

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 9.0 (7 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 28 |

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (14 reviews) | 
| **Notifications** | Not enough data | 8.9 (15 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | 8.7 (17 reviews) | 
| **Co-Browsing** | Not enough data | 6.7 (5 reviews) | 

####  Internal Use

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | Feature Not Available | 8.6 (15 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (12 reviews) | 
| **Lead Development** | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | 8.5 (11 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (12 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (14 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Self-Service Experience

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | 
| **Community Forums** | Feature Not Available | 8.8 (10 reviews) | 
| **Mobile Optimization** | Feature Not Available | 8.7 (5 reviews) | 
| **Personalization** | Feature Not Available | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Branding** | Feature Not Available | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Process

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | 
| **Phone** | Not enough data | 9.3 (10 reviews) | 
| **Text** | Not enough data | 9.2 (11 reviews) | 

#### Insight

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | 
| **Visitor Activity** | Feature Not Available | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Extensions

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (10):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


**Unique to RingCentral Contact Center (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Complaint Management Software](https://www.g2.com/categories/complaint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 47.6% | 50.0% | 
| **Mid-Market** | 38.1% | 36.3% | 
| **Enterprise** | 14.3% | 13.7% | 

### By Industry

#### RingCX

- **Insurance:** 17.5%
- **Telecommunications:** 7.5%
- **Law Practice:** 7.5%
- **Transportation/Trucking/Railroad:** 5.0%
- **Pharmaceuticals:** 5.0%
- **Medical Practice:** 5.0%
- **Computer Software:** 5.0%
- **Legal Services:** 5.0%
- **Consumer Services:** 5.0%
- **Hospital & Health Care:** 5.0%
- **Other:** 32.5%

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to RingCX

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (695 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)

---
## Top Discussions

### RingCX

No discussions available for this product.

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ringcx-vs-ringcentral-contact-center)