# RingCX vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingCentral Contact Center excels in its **user-friendly interface** , making it easy for teams to manage customer interactions across various channels. Users appreciate the ability to route calls efficiently, stating, "I can easily route any call to the right department from my desk from this application."
- **Users say** that RingCX shines in its **custom data routing** capabilities, which significantly enhance operational efficiency. One reviewer highlighted how the system pulls relevant order information for agents, stating, "RingCX custom data routing is a lifesaver," especially during critical customer interactions.
- **According to verified reviews** , RingCentral Contact Center has a strong reputation for **quality customer support** , with users noting that the service is proactive and helpful. One user mentioned, "Their customer service is very helpful and proactive," which contributes to a smoother experience when resolving issues.
- **Reviewers mention** that RingCX provides a seamless experience for remote teams, allowing agents to log in from anywhere and maintain continuity in customer conversations. A user remarked, "It doesn't matter where the team is working from... it made switching between office and remote work much smoother than we expected."
- **Users highlight** that while RingCentral Contact Center has a robust set of features, it sometimes struggles with **specific workflow needs** , leading to configuration challenges. This feedback suggests that some users may find it less adaptable to unique business processes compared to RingCX.
- **G2 reviewers note** that RingCX's **call routing efficiency** is a standout feature, ensuring that customer requests are handled promptly. One user stated, "RingCX makes it easier to handle customer conversations," emphasizing the platform's effectiveness in managing high volumes of inquiries.



| | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 94 | 223 | 
| **Largest Market Segment** | Small-Business (51.7% of reviews) | Small-Business (49.5% of reviews) | 
| **Entry Level Price** | Starting at $65.00 1 Seats Per Month | No pricing available | 

---
## Top Pros & Cons

### RingCX

Pros:
- Ease of Use (22 reviews)
- Features (13 reviews)

Cons:
- Call Issues (7 reviews)
- Call Functionality (5 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

---
## Ratings Comparison
| Rating | RingCX | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.9 (78 reviews) | 8.5 (174 reviews) | 
  | **Ease of Use** | 8.9 (82 reviews) | 8.6 (178 reviews) | 
  | **Ease of Setup** | 8.5 (77 reviews) | 8.6 (108 reviews) | 
  | **Ease of Admin** | 8.3 (28 reviews) | 8.4 (53 reviews) | 
  | **Quality of Support** | 8.4 (78 reviews) | 8.1 (157 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (27 reviews) | 8.1 (54 reviews) | 
  | **Product Direction (% positive)** | 9.6 (79 reviews) | 7.4 (164 reviews) | 

---
## Pricing

### RingCX

#### Entry-Level Pricing

Plan: Standard

Price: Starting at $65.00 1 Seats Per Month

Description: Deliver effortless customer experiences across voice and 20+ digital channels.




Key Features:
- ACD
- IVR
- Skills-based routing

[Browse all 3 editions](https://www.g2.com/products/ringcx/pricing)

#### Free Trial

No

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Additional Functionality

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Additional Functionality

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 30 |

#### Ticket and Case Management

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 7.6 (11 reviews) | 
| **Ticket response user experience** | Not enough data | 7.5 (10 reviews) | 
| **Workflow** | Not enough data | 8.8 (12 reviews) | 
| **Response Automation** | Not enough data | 8.3 (13 reviews) | 
| **SLA Management** | Not enough data | 6.9 (7 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.2 (11 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.8 (10 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.3 (11 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | Feature Not Available | 8.5 (10 reviews) | 
| **Email to Case** | Not enough data | 8.5 (8 reviews) | 
| **Chat/Live Support** | Not enough data | 8.5 (9 reviews) | 
| **Social Integration** | Not enough data | 7.9 (7 reviews) | 
| **Voice** | Not enough data | 8.8 (12 reviews) | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | Feature Not Available | 8.5 (17 reviews) | 
| **Customization ** | Feature Not Available | 8.1 (17 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (16 reviews) | 
| **Third-Party Integrations** | Not enough data | 8.6 (14 reviews) | 
| **Reporting** | Not enough data | 9.2 (14 reviews) | 
| **Activity Dashboard** | Not enough data | 9.1 (15 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.2/10 | 57 |

#### Dialing Options

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.2 (29 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.1 (25 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 7.6 (12 reviews) | 

#### Agent Tools

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.6 (24 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.1 (24 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.6 (30 reviews) ✓ Verified | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Call Scheduling** | Not enough data | Not enough data | 

#### Automation

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.2 (23 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (32 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 7.7 (24 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (22 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.5 (12 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.6 (11 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.5 (13 reviews) | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | 9.4 (6 reviews) | 
| **Text to Speech** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | 9.0 (5 reviews) | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Power Dialer** | Not enough data | Not enough data | 
| **Preview Dialer** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Integrations Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Automatic Outbound Dialer** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Campaign Specific Caller ID** | Not enough data | Not enough data | 
| **List Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | 9.0 (5 reviews) | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | 7.1/10 | 11 |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | 7.8 (6 reviews) | 9.0 (21 reviews) | 

#### Design

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | 6.1 (6 reviews) | 7.9 (16 reviews) | 
| **Inbound Identification** | 7.1 (7 reviews) | 8.8 (27 reviews) | 
| **Regulatory Compliance** | 7.0 (5 reviews) | 8.6 (22 reviews) | 
| **Batch Communications** | 7.7 (5 reviews) | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **On-Demand Communications** | 7.0 (5 reviews) | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.3 (11 reviews) | 
| **Generative AI** | 7.0 (5 reviews) | Not enough data | 

#### Additional Functionality

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customer Database** | 7.0 (5 reviews) | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **SMS Messaging** | 7.3 (5 reviews) | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Feedback Management** | 7.3 (5 reviews) | Not enough data | 
| **Reporting & Statistics** | 8.6 (6 reviews) | Not enough data | 
| **Collaboration Tools** | 6.0 (5 reviews) | Not enough data | 
| **Activity Tracking** | 7.0 (5 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 
| **Social Media Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Social Media Integration** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Customer Complaint Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | 7.7/10 | 74 |
| **RingCentral Contact Center** | 8.2/10 | 89 |

#### Channels

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Voice** | 9.3 (65 reviews) | 9.0 (52 reviews) ✓ Verified | 
| **Social** | 6.7 (25 reviews) | 7.4 (40 reviews) ✓ Verified | 
| **Live Chat** | 7.4 (33 reviews) | 7.7 (41 reviews) ✓ Verified | 
| **Mobile SMS** | 7.3 (31 reviews) | 7.8 (50 reviews) ✓ Verified | 
| **Email** | 8.1 (33 reviews) | 8.0 (41 reviews) ✓ Verified | 

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 7.3 (21 reviews) | 7.0 (28 reviews) | 
| **Generative AI** | 8.7 (5 reviews) | Not enough data | 

#### Functions

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Call Routing** | 8.4 (41 reviews) | 8.3 (68 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (32 reviews) | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | 7.6 (26 reviews) | 8.0 (55 reviews) ✓ Verified | 
| **Speech Analytics** | 7.9 (30 reviews) | 7.5 (33 reviews) ✓ Verified | 
| **Auto Dialer** | 7.4 (28 reviews) | 8.0 (41 reviews) ✓ Verified | 
| **IVR** | 8.3 (23 reviews) | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 7.8 (24 reviews) | 8.2 (44 reviews) | 
| **Persistent Data** | 7.7 (25 reviews) | 8.1 (38 reviews) ✓ Verified | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Automated Routing** | 8.0 (5 reviews) | Not enough data | 
| **Real-Time Analytics** | 6.9 (6 reviews) | Not enough data | 
| **Reporting/Analytics** | 9.0 (14 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (11 reviews) | 9.7 (5 reviews) | 
| **Cross-system Integration** | 7.6 (18 reviews) | 10.0 (6 reviews) | 
| **Natural Language Interaction** | 5.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | 8.9 (6 reviews) | 
| **Third-Party Integrations** | 8.0 (10 reviews) | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### Administrative

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.1 (24 reviews) | 7.9 (58 reviews) ✓ Verified | 
| **Administrator Access** | 8.3 (24 reviews) | 8.6 (64 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.0 (45 reviews) | 8.0 (71 reviews) ✓ Verified | 
| **Session Recording** | 8.0 (29 reviews) | 8.1 (43 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 7.8 (23 reviews) | 7.9 (39 reviews) ✓ Verified | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Activity Dashboard** | 8.5 (8 reviews) | Not enough data | 
| **Call Reporting** | 8.8 (8 reviews) | Not enough data | 

#### Additional Functionality

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **API** | 7.4 (7 reviews) | Not enough data | 
| **Alerts/Notifications** | 6.7 (5 reviews) | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Data Import/Export** | 6.4 (6 reviews) | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Interaction Tracking** | 6.9 (7 reviews) | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Monitoring** | 8.3 (7 reviews) | Not enough data | 
| **Customizable Reports** | 5.7 (7 reviews) | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 6.9 (6 reviews) | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Call Center Management** | 7.6 (7 reviews) | Not enough data | 
| **Performance Management** | 9.3 (7 reviews) | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **CRM** | 8.3 (8 reviews) | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Quality Management** | 7.8 (6 reviews) | Not enough data | 
| **Agent Interface** | 6.7 (10 reviews) | Not enough data | 
| **Queue Management** | 7.6 (7 reviews) | Not enough data | 
| **Customer History** | 8.0 (5 reviews) | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Monitoring** | 8.8 (7 reviews) | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Workforce Management** | 7.5 (6 reviews) | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Caller ID** | 7.0 (5 reviews) | Not enough data | 
| **Multi-Channel Communication** | 7.9 (12 reviews) | Not enough data | 
| **Real-Time Monitoring** | 7.5 (6 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (13 reviews) | 
| **Skills Management** | Not enough data | 8.3 (11 reviews) | 
| **Shift Scheduling** | Not enough data | 8.5 (10 reviews) | 
| **Agent Self-Service** | Not enough data | 7.4 (11 reviews) | 
| **Mobile Access** | Not enough data | 9.2 (14 reviews) | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Time Off Management** | Not enough data | Not enough data | 

#### Administration

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Automation** | Not enough data | 8.3 (13 reviews) | 
| **Productivity Analysis** | Not enough data | 8.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.5 (14 reviews) | 
| **Labor Forecasting** | Not enough data | 8.0 (10 reviews) | 
| **Intraday Management** | Not enough data | 8.2 (11 reviews) | 
| **Quality Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Leave Tracking** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **For Call Centers** | Not enough data | Not enough data | 
| **Employee Time Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Skills Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Variable Workforce** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 21 |

#### Conversational Platform

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (17 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.7 (10 reviews) | 

#### Support Automation

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.4 (15 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 7.4 (11 reviews) | 

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 9.2 (8 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 31 |

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (15 reviews) | 
| **Notifications** | Not enough data | 9.0 (16 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | 8.7 (17 reviews) | 
| **Co-Browsing** | Not enough data | 6.7 (5 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | Feature Not Available | 8.1 (17 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (12 reviews) | 
| **Lead Development** | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | 8.5 (11 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (12 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (14 reviews) | 

#### Additional Functionality

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Self-Service Experience

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | 
| **Community Forums** | Feature Not Available | 8.8 (10 reviews) | 
| **Mobile Optimization** | Feature Not Available | 8.7 (5 reviews) | 
| **Personalization** | Feature Not Available | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Branding** | Feature Not Available | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.9/10 | 13 |

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Process

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | 9.1 (9 reviews) | 
| **Tickets** | Not enough data | 9.0 (8 reviews) | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Email** | Not enough data | 8.9 (9 reviews) | 
| **Social** | Not enough data | 9.1 (9 reviews) | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | 
| **Phone** | Not enough data | 9.4 (11 reviews) | 
| **Text** | Not enough data | 9.2 (11 reviews) | 

#### Insight

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | 
| **Visitor Activity** | Feature Not Available | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCX** | N/A | N/A |
| **RingCentral Contact Center** | 8.9/10 | 7 |

#### Agentic AI - UCaaS Platforms

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Extensions

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 10.0 (5 reviews) | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | 7.7 (5 reviews) | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Virtual Voicemail** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Trend Analysis** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Virtual Backgrounds** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (10):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


**Unique to RingCentral Contact Center (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Complaint Management Software](https://www.g2.com/categories/complaint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | RingCX | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 51.7% | 49.5% | 
| **Mid-Market** | 38.2% | 37.9% | 
| **Enterprise** | 10.1% | 12.6% | 

### By Industry

#### RingCX

- **Information Technology and Services:** 13.6%
- **Insurance:** 9.9%
- **Marketing and Advertising:** 8.6%
- **Computer Software:** 6.2%
- **Hospital & Health Care:** 4.9%
- **Medical Practice:** 4.9%
- **Telecommunications:** 3.7%
- **Financial Services:** 3.7%
- **Law Practice:** 3.7%
- **Automotive:** 2.5%
- **Other:** 38.3%

#### RingCentral Contact Center

- **Computer Software:** 7.8%
- **Telecommunications:** 6.3%
- **Information Technology and Services:** 6.3%
- **Consumer Services:** 5.9%
- **Financial Services:** 5.9%
- **Insurance:** 5.9%
- **Staffing and Recruiting:** 5.4%
- **Law Practice:** 3.9%
- **Hospital & Health Care:** 3.4%
- **Marketing and Advertising:** 3.4%
- **Other:** 45.9%

---
## Alternatives

### Alternatives to RingCX

- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3622 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (707 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7359 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (499 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2394 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3901 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2394 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2586 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1644 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (761 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1851 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (707 reviews)

---
## Top Discussions

### RingCX

No discussions available for this product.

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 3 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) — 1 comment
  > **Top comment:** "I use RingCentral Contact Center in my daily work to manage customer support interactions, including handling inbound calls, routing customer inquiries,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ringcx-vs-ringcentral-contact-center)