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Compare RingCX and RingCentral Contact Center 
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At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (49.4% of reviews)
Entry-Level Pricing
Starting at $65.00 1 Seats Per Month
No pricing available
RingCX
Star Rating
(28)4.4 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $65.00 1 Seats Per Month
Browse all 3 pricing plansRingCentral Contact Center
Star Rating
(168)4.0 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingCX excels in ease of use with a score of 9.0 compared to RingCentral Contact Center's 8.5. Reviewers mention that the intuitive interface and streamlined navigation make it easier for agents to adapt quickly.
- Reviewers mention that RingCX offers superior quality of support, scoring 8.7 against RingCentral Contact Center's 7.7. Users on G2 highlight the responsiveness and helpfulness of the support team, particularly in resolving technical issues.
- G2 users note that RingCX shines in its IVR capabilities, achieving a score of 9.4, while RingCentral Contact Center only scores 7.5. Reviewers say that the advanced IVR features allow for better call routing and customer satisfaction.
- Users say that RingCX provides better reporting and dashboards, scoring 9.4 compared to RingCentral Contact Center's 7.8. Reviewers mention that the detailed analytics help businesses make informed decisions based on real-time data.
- Reviewers mention that RingCX's session queuing feature is notably better, with a score of 9.2 versus RingCentral Contact Center's 8.1. Users report that this feature enhances customer experience by reducing wait times effectively.
- Users on G2 highlight that RingCX's agent scheduling and assignment feature scores 9.5, significantly outperforming RingCentral Contact Center's 7.5. Reviewers say that the flexibility and automation in scheduling help optimize workforce management.
Pricing
Entry-Level Pricing
RingCX
Standard
Starting at $65.00
1 Seats Per Month
Deliver effortless customer experiences across voice and 20+ digital channels.
- ACD
- IVR
- Skills-based routing
RingCentral Contact Center
No pricing availableFree Trial
RingCX
No trial information availableRingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.6
28
8.4
133
Ease of Use
8.9
28
8.5
135
Ease of Setup
8.3
26
8.4
67
Ease of Admin
7.9
16
8.3
46
Quality of Support
8.1
27
7.9
117
Has the product been a good partner in doing business?
7.8
17
8.0
47
Product Direction (% positive)
9.2
28
7.1
124
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
8.8
13
Not enough data
8.6
15
Not enough data
9.4
13
Not enough data
9.0
10
Not enough data
9.8
10
Not enough data
9.7
12
Dialing Options
Not enough data
8.3
23
|
Verified
Not enough data
8.0
21
|
Verified
Not enough data
7.2
10
Agent Tools
Not enough data
7.3
21
|
Verified
Not enough data
7.9
21
|
Verified
Not enough data
8.2
23
|
Verified
Automation
Not enough data
8.3
21
|
Verified
Not enough data
8.3
22
|
Verified
Not enough data
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.0
10
Not enough data
8.3
10
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
8.9
19
8.8
46
|
Verified
6.3
19
7.3
37
|
Verified
6.8
19
7.6
39
|
Verified
7.1
19
7.8
45
|
Verified
7.5
19
7.9
38
|
Verified
Generative AI
7.5
17
6.7
26
Functions
8.2
18
8.2
65
|
Verified
8.6
19
8.1
64
|
Verified
7.8
19
7.9
53
|
Verified
7.7
19
7.4
32
|
Verified
7.6
18
8.0
40
|
Verified
8.6
17
7.8
38
|
Verified
7.5
17
8.1
42
7.7
17
8.0
36
|
Verified
Agentic AI - Contact Center
5.7
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
Feature Not Available
Not enough data
Administrative
7.8
17
7.9
57
|
Verified
8.4
17
8.5
63
|
Verified
8.3
17
7.9
67
|
Verified
7.9
16
8.0
41
|
Verified
8.0
16
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.6
14
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.3
9
Not enough data
8.2
12
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCX and RingCentral Contact Center are categorized as Contact Center, Auto Dialer, Contact Center Workforce, Conversational Support, Customer Communications Management, Customer Self-Service, Digital Customer Service Platforms, Help Desk, Live Chat, and Social Customer Service
Unique Categories
RingCX has no unique categories
RingCentral Contact Center is categorized as UCaaS Platforms and Complaint Management
Reviews
Reviewers' Company Size
RingCX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
17.9%
Telecommunications
10.7%
Law Practice
10.7%
Transportation/Trucking/Railroad
7.1%
Medical Practice
7.1%
Other
46.4%
Computer Software
8.0%
Telecommunications
6.8%
Financial Services
6.2%
Consumer Services
6.2%
Staffing and Recruiting
4.9%
Other
67.9%
Alternatives
Discussions
RingCX has no discussions with answers
RingCentral Contact Center has no more discussions with answers
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