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Compare Richpanel and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Small-Business (82.2% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
$19.00 1 user per month billed annually
Richpanel
Star Rating
(93)4.7 out of 5
Market Segments
Small-Business (82.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,693)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service - AC excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Richpanel. Users appreciate its user-friendly interface and seamless navigation, which allows agents to easily manage support tickets and customer interactions across various channels.
- Users say that Richpanel shines in its self-service setup, which is described as intuitive and efficient for customer service staff. This feature helps teams focus on more complex customer issues while streamlining simpler interactions, making it a valuable tool for small businesses.
- According to verified reviews, Zendesk's extensive review history, with over 6,300 reviews, indicates a robust user base and consistent performance. Users highlight its ability to integrate social media and live chat into a single platform, enhancing customer engagement and support efficiency.
- Reviewers mention that Richpanel offers a unified view of customer conversations across multiple channels, which has helped teams respond faster and stay organized. This feature is particularly beneficial for small businesses looking to enhance their customer support without overwhelming their staff.
- G2 reviewers highlight that while Richpanel has a higher star rating, its limited number of reviews (only 91) raises questions about the reliability of this feedback. In contrast, Zendesk's higher volume of reviews provides a more comprehensive picture of its performance and user satisfaction.
- Users report that Zendesk's implementation process is quick and straightforward, with many praising the intuitive onboarding wizard that helps new users get up to speed quickly. This contrasts with Richpanel, where some users have noted challenges in integrating new processes, despite its overall effectiveness in solving customer issues.
Pricing
Entry-Level Pricing
Richpanel
Starter
Starting at $29.00
1 Users Per Month
$29 per additional user per month charged monthly.
$24 per additional user per month charged annually or $288/year and save 17%.
Channels: Live Chat + Email
- Help desk
- Email & Live Chat
- Facebook and Instagram Integration
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Richpanel
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.2
74
8.6
5,146
Ease of Use
9.2
75
8.6
5,190
Ease of Setup
9.2
37
8.0
3,211
Ease of Admin
9.4
36
8.2
3,086
Quality of Support
9.6
70
8.4
4,824
Has the product been a good partner in doing business?
9.7
37
8.4
3,011
Product Direction (% positive)
9.5
65
8.0
4,799
Features by Category
Ticket and Case Management
9.0
33
8.8
2561
|
Verified
9.3
33
8.7
2579
|
Verified
9.0
34
8.5
2504
|
Verified
8.9
34
8.4
2346
|
Verified
8.7
30
8.2
1922
|
Verified
9.2
31
8.4
2402
|
Verified
9.1
31
8.6
2394
|
Verified
9.3
33
8.3
1860
|
Verified
Generative AI
Feature Not Available
7.6
384
8.9
15
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
7.9
245
Communication Channels
9.5
35
8.5
2061
|
Verified
9.5
35
8.8
2313
|
Verified
9.3
33
8.4
1732
|
Verified
9.3
30
8.0
1431
|
Verified
8.7
27
8.0
1315
|
Verified
Platform
8.6
32
7.7
1388
|
Verified
8.7
34
|
Verified
8.0
1776
|
Verified
9.2
32
8.3
1948
|
Verified
9.1
32
8.2
1740
|
Verified
8.8
34
7.9
2342
|
Verified
8.9
33
8.0
2406
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
664
Not enough data
8.4
635
Reporting
Not enough data
8.3
590
Not enough data
7.9
564
Not enough data
8.2
645
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
69
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.6
27
Not enough data
7.7
27
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
472
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
9.3
28
8.1
860
9.4
29
8.3
717
9.2
28
8.2
684
9.2
22
8.2
749
Support Automation
8.9
28
8.2
714
9.2
31
8.3
757
9.1
30
8.4
711
9.0
28
8.1
788
Generative AI
8.5
13
7.8
204
8.5
12
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
86
Not enough data
8.2
84
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
85
Generative AI
8.2
13
Feature Not Available
8.1
13
7.9
206
Feature Not Available
Feature Not Available
Communication
9.0
33
|
Verified
8.6
950
|
Verified
8.7
36
|
Verified
8.5
964
|
Verified
8.2
28
|
Verified
8.1
720
8.7
30
|
Verified
8.5
737
|
Verified
8.1
26
|
Verified
8.0
520
Internal Use
8.7
34
|
Verified
8.0
1776
|
Verified
8.8
29
|
Verified
8.5
848
|
Verified
8.4
26
|
Verified
8.1
650
8.8
29
|
Verified
8.5
897
9.1
30
|
Verified
8.6
823
|
Verified
8.9
32
|
Verified
8.3
847
|
Verified
Generative AI
8.1
15
Feature Not Available
Self-Service Experience
8.6
31
8.5
1499
8.5
28
8.5
1436
8.0
22
8.0
1023
8.3
25
7.7
647
8.3
26
8.0
779
Self-Service Platform
8.8
25
8.2
827
8.7
25
8.2
841
8.3
25
7.7
658
8.7
26
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
62
Not enough data
8.3
62
Not enough data
8.2
63
Not enough data
8.6
62
Not enough data
8.6
60
Not enough data
8.2
62
Not enough data
8.1
62
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
742
Not enough data
8.9(won by default)
690
Channels
Not enough data
9.0(won by default)
741
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
564
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
666
Generative AI
8.5
9
7.8
67
8.7
9
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
69
Automation
Not enough data
8.6
71
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.1
9
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Richpanel and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Richpanel is categorized as E-Commerce Tools
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Complaint Management, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Richpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
13.3%
Health, Wellness and Fitness
12.2%
Consumer Goods
10.0%
Apparel & Fashion
8.9%
Cosmetics
7.8%
Other
47.8%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.1%
Discussions
Richpanel has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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