G2 reviewers report that Reply excels in user satisfaction, with a higher overall score reflecting its robust features like automated email tracking and a dedicated help button for support. Users appreciate the ability to separate responses within each send, enhancing their email campaign management.
Users say VoilaNorbert shines in its email finding capabilities, particularly for cold outreach. The list cleaning feature is highlighted as a valuable tool that helps maintain the quality of email lists, reducing the risk of bounces during campaigns.
Reviewers mention that Reply's implementation process is user-friendly, with many praising the in-depth training courses that make onboarding smooth. This contrasts with VoilaNorbert, where some users found the initial learning curve for its Sequences feature to be a bit challenging.
According to verified reviews, both products receive high marks for support quality, but Reply's customer service is frequently noted for being particularly responsive and helpful, which can be crucial for users needing quick assistance during campaigns.
Users highlight that while Reply has a broader range of features for managing email campaigns, VoilaNorbert's focus on cold emailing and account warming is appreciated by users who prioritize these specific functionalities, making it a strong choice for targeted outreach.
G2 reviewers indicate that Reply has a larger user base, which may contribute to its higher number of recent reviews, suggesting a more active community for support and shared experiences. In contrast, VoilaNorbert's smaller review count may limit the breadth of user feedback available.
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