# Qualtrics Customer Experience vs Retently Comparison --- ## AI Generated Summary - **G2 reviewers report** that Retently excels in customer support, with users highlighting their "EXTREMELY responsive" chat service and "fantastic" assistance, making it a strong choice for those who prioritize help when needed. - **Users say** that Qualtrics Customer Experience offers a comprehensive platform for capturing feedback across multiple channels, with its dashboards and reporting tools providing "clear, actionable insights" that aid in decision-making. - **Reviewers mention** that Retently's ease of setup and administration is a significant advantage, with many praising its intuitive onboarding process, which allows teams to get started quickly without extensive training. - **According to verified reviews** , Qualtrics Customer Experience is favored for its versatility, as users appreciate the numerous options available to achieve similar goals, ensuring flexibility in how they gather and analyze customer feedback. - **G2 reviewers highlight** that while Retently has a higher star rating, indicating strong user satisfaction, Qualtrics boasts a larger number of reviews, suggesting a more established presence in the market and potentially more diverse user experiences. - **Users report** that while Retently shines in its specific focus on NPS surveys, Qualtrics provides a broader range of survey options, with features that allow for data collection from various sources, including emails and social media, enhancing its utility for larger enterprises. | | Qualtrics Customer Experience | Retently | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | | **Total Reviews** | 751 | 29 | | **Largest Market Segment** | Enterprise (51.5% of reviews) | Mid-Market (59.3% of reviews) | | **Entry Level Price** | Contact Us | Starting at $25.00 Per Month | --- ## Top Pros & Cons ### Qualtrics Customer Experience Pros: - Ease of Use (18 reviews) - Analytics (14 reviews) Cons: - Complexity (7 reviews) - Improvement Needed (7 reviews) ### Retently Pros: - Automation (1 reviews) - Customer Support (1 reviews) --- ## Ratings Comparison | Rating | Qualtrics Customer Experience | Retently | |---|---|---| | **Meets Requirements** | 8.6 (602 reviews) | 8.8 (16 reviews) | | **Ease of Use** | 8.4 (605 reviews) | 9.1 (17 reviews) | | **Ease of Setup** | 7.6 (362 reviews) | 9.8 (11 reviews) | | **Ease of Admin** | 7.9 (349 reviews) | 9.8 (10 reviews) | | **Quality of Support** | 8.5 (569 reviews) | 9.1 (17 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (341 reviews) | 10.0 (10 reviews) | | **Product Direction (% positive)** | 8.6 (579 reviews) | 7.9 (11 reviews) | --- ## Pricing ### Qualtrics Customer Experience #### Entry-Level Pricing Plan: Frontline Care Price: Contact Us Description: Best for customer experience and contact center leaders who want to retain and upsell more customers Key Features: - Contact Center Analytics - Quality Management and Compliance (add-on) - Real-Time Agent Productivity (add-on) [Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing) #### Free Trial No ### Retently #### Entry-Level Pricing Plan: BASIC Price: Starting at $25.00 Per Month Description: 12000 surveys per year Key Features: - Great for small businesses [Browse all 3 editions](https://www.g2.com/products/retently/pricing) #### Free Trial No --- ## Features Comparison By Category ### Social Media Analytics | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.3/10 | 86 | | **Retently** | N/A | N/A | #### Social Analytics | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Competitor Analysis** | 8.2 (59 reviews) | Not enough data | | **Follower Analysis** | 8.2 (65 reviews) | Not enough data | | **Post Performance** | 8.5 (68 reviews) | Not enough data | | **Paid Campaign Tracking** | Not enough data | Not enough data | | **Attribution** | Not enough data | Not enough data | | **Hashtag Analytics** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Reports & Dashboards | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Report Customizability** | 8.2 (72 reviews) | Not enough data | | **Report Exporting** | 8.2 (73 reviews) | Not enough data | | **Scalability** | 8.3 (71 reviews) | Not enough data | | **White Label** | Not enough data | Not enough data | #### Agentic AI - Social Media Analytics | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.8/10 | 44 | | **Retently** | N/A | N/A | #### Quality Assurance | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Evaluation** | 9.1 (37 reviews) | Not enough data | | **Calibration** | 8.8 (36 reviews) | Not enough data | | **Reports** | 8.4 (38 reviews) | Not enough data | #### Engagement | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Feedback** | 8.4 (39 reviews) | Not enough data | | **Dashboards** | 8.8 (39 reviews) | Not enough data | | **Training** | 8.7 (35 reviews) | Not enough data | #### Performance | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Integrations** | 8.7 (34 reviews) | Not enough data | | **Compliance** | 9.3 (35 reviews) | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.4/10 | 138 | | **Retently** | N/A | N/A | #### Analytics | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Net Promoter Score (NPS)** | 9.1 (111 reviews) | Not enough data | | **Customer Satisfaction (CSAT) Score** | 8.9 (109 reviews) | Not enough data | | **Customer Effort Score (CES)** | 8.8 (105 reviews) | Not enough data | | **Gamification** | 7.7 (60 reviews) | Not enough data | #### Customization | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Stakeholder Management** | 8.4 (94 reviews) | Not enough data | | **Multilanguage Support** | 8.4 (101 reviews) | Not enough data | | **Multiple Branding Support** | 8.6 (94 reviews) | Not enough data | | **Vertical-specific Solutions** | 8.4 (91 reviews) | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **AI Text Generation** | 8.3 (11 reviews) | Not enough data | | **AI Text Summarization** | 7.7 (11 reviews) | Not enough data | #### Agentic AI - Experience Management | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.3/10 | 132 | | **Retently** | 8.3/10 | 7 | #### Feedback Management | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Tagging** | 8.3 (92 reviews) | 8.0 (5 reviews) | | **Segmentation** | 8.6 (99 reviews) | Not enough data | | **Custom Reports and Dashboards** | 8.3 (118 reviews) | 7.3 (5 reviews) | #### Feedback Analysis | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Thematic Analysis** | 8.3 (102 reviews) | Not enough data | | **Sentiment Analysis** | 8.3 (104 reviews) | Not enough data | | **NPS/CSAT Scoring** | 8.7 (103 reviews) | 9.2 (6 reviews) | #### Feedback Sources | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Online Reviews** | 8.3 (94 reviews) | Not enough data | | **Surveys** | 9.0 (121 reviews) | 8.7 (5 reviews) | | **Social Media** | 8.4 (82 reviews) | Feature Not Available | | **Customer Service Channels** | 8.7 (85 reviews) | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **AI Text Generation** | 7.7 (10 reviews) | Not enough data | | **AI Text Summarization** | 7.5 (10 reviews) | Not enough data | ### Social Media Listening Tools | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 7.8/10 | 97 | | **Retently** | N/A | N/A | #### Monitoring & Listening | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Social Measurement** | 8.4 (82 reviews) | Not enough data | | **Influencer Identification** | 7.7 (72 reviews) | Not enough data | | **Brand Monitoring** | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Competitor Analysis** | Not enough data | Not enough data | #### Agentic AI - Social Media Listening Tools | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Data Management & Analysis | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Sentiment Analysis** | 7.2 (81 reviews) | Not enough data | | **Social Reporting** | 7.8 (83 reviews) | Not enough data | | **Alerts and Notifications** | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | ### Proactive Customer Retention | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.7/10 | 48 | | **Retently** | N/A | N/A | #### Platform | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Health Score** | 8.5 (45 reviews) | Not enough data | | **Customer Profiles** | 9.1 (45 reviews) | Not enough data | | **Notifications** | 8.9 (45 reviews) | Not enough data | #### Predictions | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Service Quality Assurance** | 8.9 (44 reviews) | Not enough data | | **Analytics** | 8.7 (45 reviews) | Not enough data | | **Revenue Impact** | Feature Not Available | Not enough data | | **Artificial Intelligence** | 8.4 (44 reviews) | Not enough data | | **Sentiment** | 8.9 (46 reviews) | Not enough data | | **Retention** | 8.7 (46 reviews) | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **AI Text Generation** | 8.5 (8 reviews) | Not enough data | | **AI Text Summarization** | 8.8 (8 reviews) | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.4/10 | 157 | | **Retently** | N/A | N/A | #### Generative AI | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Process | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Mentions** | 8.7 (133 reviews) | Not enough data | | **Tickets** | 8.3 (97 reviews) | Not enough data | | **Macros** | 8.4 (73 reviews) | Not enough data | #### Channels | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Email** | 8.5 (67 reviews) | Not enough data | | **Social** | 8.8 (136 reviews) | Not enough data | | **Live Chat** | Feature Not Available | Not enough data | | **Phone** | Feature Not Available | Not enough data | | **Text** | 8.2 (51 reviews) | Not enough data | #### Insight | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Surveys** | 8.3 (69 reviews) | Not enough data | | **Reporting** | 8.3 (123 reviews) | Not enough data | | **Visitor Activity** | 8.1 (50 reviews) | Not enough data | | **Help Desk** | Feature Not Available | Not enough data | ### SAP Store | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | N/A | N/A | | **Retently** | N/A | N/A | #### Agentic AI - SAP Store | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Genesys AppFoundry Marketplace | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | N/A | N/A | | **Retently** | N/A | N/A | #### Agentic AI - Genesys AppFoundry Marketplace | Feature | Qualtrics Customer Experience | Retently | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management) **Unique to Qualtrics Customer Experience (7):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Qualtrics Customer Experience | Retently | |---|---|---| | **Small-Business** | 12.7% | 40.7% | | **Mid-Market** | 35.8% | 59.3% | | **Enterprise** | 51.5% | 0% | ### By Industry #### Qualtrics Customer Experience - **Information Technology and Services:** 10.4% - **Higher Education:** 6.9% - **Computer Software:** 5.3% - **Marketing and Advertising:** 5.3% - **Education Management:** 5.3% - **Telecommunications:** 4.4% - **Financial Services:** 4.2% - **Insurance:** 3.3% - **Market Research:** 2.8% - **Banking:** 2.8% - **Other:** 49.3% #### Retently - **Information Technology and Services:** 18.5% - **Computer Software:** 18.5% - **Financial Services:** 14.8% - **Marketing and Advertising:** 7.4% - **Venture Capital & Private Equity:** 3.7% - **Staffing and Recruiting:** 3.7% - **Retail:** 3.7% - **Research:** 3.7% - **Mental Health Care:** 3.7% - **Management Consulting:** 3.7% - **Other:** 18.5% --- ## Alternatives ### Alternatives to Qualtrics Customer Experience - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) ### Alternatives to Retently - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews) - [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (483 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews) --- ## Top Discussions ### Qualtrics Customer Experience - Title: [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case" - Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment > **Top comment:** "It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data. Provides the summary for next..." - Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. " - Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote > **Top comment:** "good work " - Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data" ### Retently - Title: [How much does NPS software cost?](https://www.g2.com/discussions/how-much-does-nps-software-cost) — 1 comment > **Top comment:** "Hi there, It really depends on your needs and volume. For Retently the price starts as low as $49 per month and then you can tailor it according to your..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/qualtrics-customer-experience-vs-retently)