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At a Glance
Market Segments
Enterprise (50.0% of reviews)
Mid-Market (52.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
PolyAI
Star Rating
(12)5.0 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about PolyAIPuzzel CX Platform
Star Rating
(139)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Puzzel CX PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Puzzel CX Platform excels in user experience, particularly with its Conversational Intelligence module. Users appreciate the tailored onboarding process, which allows them to customize the analysis queues, making it easier to adapt the platform to their specific needs.
- Users say that PolyAI stands out for its automation and efficiency. Reviewers highlight the platform's ability to create seamless, human-like interactions, making it a strong choice for businesses looking to enhance customer engagement through automated voice assistance.
- According to verified reviews, Puzzel CX Platform is praised for its comprehensive coaching features. Users find that the platform provides depth in feedback, allowing for specific and actionable insights, which is particularly beneficial for training and development purposes.
- Reviewers mention that PolyAI's interface is simple and user-friendly, which contributes to a smooth integration process with various software systems. This ease of use is a significant advantage for teams looking to implement a voice assistant without extensive technical expertise.
- G2 reviewers highlight that Puzzel CX Platform offers excellent customer support, with many users noting the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that may require assistance during implementation or ongoing usage.
- Users report that while Puzzel CX Platform has a larger user base and more reviews, PolyAI's recent feedback indicates a strong satisfaction level, particularly in its ability to automate client calls effectively. This suggests that while Puzzel may have broader recognition, PolyAI is making a significant impact in its niche.
Pricing
Entry-Level Pricing
PolyAI
No pricing availablePuzzel CX Platform
No pricing availableFree Trial
PolyAI
No trial information availablePuzzel CX Platform
No trial information availableRatings
Meets Requirements
Not enough data
8.5
105
Ease of Use
Not enough data
8.7
109
Ease of Setup
Not enough data
8.6
98
Ease of Admin
Not enough data
8.5
94
Quality of Support
Not enough data
9.0
105
Has the product been a good partner in doing business?
Not enough data
9.2
97
Product Direction (% positive)
Not enough data
9.4
108
Features by Category
Dialing Options
Not enough data
9.5
10
Not enough data
8.7
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.5
10
Not enough data
8.0
11
Not enough data
8.8
11
Automation
Not enough data
6.7
9
Not enough data
8.1
9
Not enough data
6.7
8
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
7.9
8
Knowledge Management
Not enough data
9.0
8
Not enough data
8.3
6
Not enough data
8.6
6
Compliance
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Customer Support
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
8.3
6
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
9.0
7
Administration
Not enough data
7.0
5
Not enough data
8.6
6
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
9.3
30
Not enough data
8.5
25
Not enough data
9.1
32
Not enough data
8.3
21
Agent Performance Management
Not enough data
9.3
27
Not enough data
9.0
26
Not enough data
8.7
28
Generative AI
Not enough data
8.9
6
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.0
27
Not enough data
8.5
27
Not enough data
8.5
28
Engagement
Not enough data
9.3
27
Not enough data
9.0
27
Not enough data
8.8
26
Performance
Not enough data
8.3
27
Not enough data
9.3
26
Generative AI
Not enough data
7.8
9
Not enough data
7.8
9
Channels
Not enough data
9.0
43
Not enough data
7.0
28
Not enough data
7.8
33
Not enough data
7.4
29
Not enough data
7.6
33
Generative AI
Not enough data
6.3
21
Functions
Not enough data
7.9
36
Not enough data
8.5
35
Not enough data
8.1
35
Not enough data
6.2
26
Not enough data
6.5
31
Not enough data
8.9
35
Not enough data
7.8
36
Not enough data
6.8
30
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
7.3
31
Not enough data
8.7
40
Not enough data
7.8
44
Not enough data
8.2
36
Not enough data
6.7
32
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
7.4
12
Not enough data
6.7
10
Not enough data
7.0
11
Not enough data
7.3
11
Not enough data
6.3
10
Administration
Not enough data
7.4
11
Not enough data
7.7
11
Not enough data
6.9
12
Not enough data
7.3
10
Not enough data
6.8
10
Feedback Management
Not enough data
8.2
17
Not enough data
7.7
16
Not enough data
8.1
18
Feedback Analysis
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
8.2
15
Feedback Sources
Not enough data
7.7
13
Not enough data
7.6
13
Not enough data
6.7
11
Not enough data
7.2
13
Generative AI
Not enough data
7.5
6
Not enough data
7.8
6
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.8
22
Not enough data
6.6
21
Not enough data
8.3
23
Not enough data
8.5
23
Not enough data
8.3
25
Not enough data
8.2
20
Not enough data
8.2
23
Generative AI
Not enough data
6.4
19
Workforce Management
Not enough data
7.2
23
Not enough data
7.0
21
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
7.7
21
Not enough data
7.6
23
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
4.3
7
Not enough data
4.3
7
Not enough data
4.3
7
Communication
Not enough data
8.1
14
Not enough data
8.0
14
Not enough data
7.1
12
Not enough data
7.8
10
Not enough data
5.8
10
Internal Use
Not enough data
8.9
11
Not enough data
7.8
10
Not enough data
6.7
8
Not enough data
7.2
12
Not enough data
6.0
12
Not enough data
6.7
8
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
6
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PolyAI and Puzzel CX Platform are categorized as AI Agents For Business Operations and Speech Analytics
Unique Categories
PolyAI is categorized as AI Voice Assistants, Customer Service Automation, Multilingual Customer Support, Bot Platforms, Customer Self-Service, and Voice Recognition
Puzzel CX Platform is categorized as AI Customer Support Agents, Co-Browsing, Contact Center Quality Assurance, Contact Center Knowledge Base, Auto Dialer, Social Customer Service, Live Chat, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Conversation Intelligence, and Feedback Analytics
Reviews
Reviewers' Company Size
PolyAI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Puzzel CX Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
25.0%
Computer Software
16.7%
Restaurants
8.3%
Information Technology and Services
8.3%
Gambling & Casinos
8.3%
Other
33.3%
Telecommunications
18.3%
Oil & Energy
11.5%
Insurance
8.4%
Information Technology and Services
7.6%
Consumer Services
6.1%
Other
48.1%
Alternatives
Discussions
PolyAI has no discussions with answers
Puzzel CX Platform has no discussions with answers
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