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Compare PhoneBurner and VCC Live 
Featured Products
At a Glance
Market Segments
Small-Business (79.4% of reviews)
Mid-Market (50.6% of reviews)
Entry-Level Pricing
Free Trial Per Month
Contact Us 1 Seat Per Month
PhoneBurner
Star Rating
(274)4.7 out of 5
Market Segments
Small-Business (79.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansVCC Live
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that PhoneBurner excels in user-friendliness, with many users highlighting the intuitive onboarding process. One user mentioned that the sales and onboarding staff ensure comfort with each feature before progressing, making it easy to integrate into daily workflows.
- Users say that PhoneBurner offers outstanding customer support, with quick response times to inquiries. Reviewers appreciate the dedicated support personnel who assist with specific needs, often responding to emails in under twenty minutes, which enhances the overall user experience.
- According to verified reviews, VCC Live is praised for its efficient management capabilities, particularly in call center operations. Users find it very useful for managing agent work and the entire call flow, indicating a strong focus on operational efficiency.
- Reviewers mention that while PhoneBurner has a higher overall satisfaction score, VCC Live shines in specific features like predictive dialing, where it receives notably higher ratings. This suggests that for users prioritizing advanced dialing features, VCC Live may be a better fit.
- G2 reviewers highlight that PhoneBurner has a significant advantage in ease of setup and administration, with users noting that the software is straightforward to implement and manage. This contrasts with VCC Live, where some users may find the setup process less intuitive.
- Users report that while both products have strong reporting capabilities, VCC Live's reporting possibilities and fast project creation are particularly noted, making it a solid choice for users who prioritize detailed analytics and quick deployment of projects.
Pricing
Entry-Level Pricing
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
VCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
PhoneBurner
Free Trial is available
VCC Live
No trial information availableRatings
Meets Requirements
9.4
233
8.9
139
Ease of Use
9.3
236
8.9
141
Ease of Setup
9.1
132
8.9
128
Ease of Admin
9.1
88
8.6
116
Quality of Support
9.6
235
9.2
138
Has the product been a good partner in doing business?
9.6
85
9.4
113
Product Direction (% positive)
9.4
222
9.1
134
Features by Category
Dialing Options
9.3
161
|
Verified
8.4
44
|
Verified
9.3
145
|
Verified
8.6
40
|
Verified
7.1
7
9.7
6
Agent Tools
8.2
92
9.0
39
|
Verified
8.9
136
|
Verified
9.1
48
|
Verified
9.3
138
|
Verified
9.4
49
|
Verified
Automation
Feature Not Available
8.4
37
|
Verified
8.2
97
|
Verified
8.7
42
|
Verified
8.9
119
8.7
33
|
Verified
Agentic AI - Auto Dialer
7.5
8
Not enough data
9.1
9
Not enough data
AI Capabilities - Auto Dialer
8.6
6
Not enough data
9.7
6
Not enough data
6.7
6
Not enough data
Channels
Not enough data
9.1
96
|
Verified
Not enough data
7.5
62
|
Verified
Not enough data
7.4
57
|
Verified
Not enough data
8.1
67
|
Verified
Not enough data
8.1
75
|
Verified
Generative AI
Not enough data
6.3
26
Functions
Not enough data
8.9
82
|
Verified
Not enough data
9.0
81
|
Verified
Not enough data
9.0
82
|
Verified
Not enough data
7.5
48
Not enough data
9.0
83
|
Verified
Not enough data
9.3
89
|
Verified
Not enough data
8.6
80
|
Verified
Not enough data
8.5
81
|
Verified
Agentic AI - Contact Center
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.3
10
Administrative
Not enough data
8.9
78
|
Verified
Not enough data
9.1
93
|
Verified
Not enough data
8.7
92
|
Verified
Not enough data
9.0
87
|
Verified
Not enough data
8.4
75
|
Verified
Workforce Management
Not enough data
9.1
23
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
8.3
14
Administration
Not enough data
8.3
22
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
8.9
19
Platform
Not enough data
8.1
31
Not enough data
7.1
25
Not enough data
8.8
37
Not enough data
9.0
35
Not enough data
8.9
37
Not enough data
9.2
39
Not enough data
9.0
38
Generative AI
Not enough data
7.3
15
Workforce Management
Not enough data
9.0
40
Not enough data
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.2
39
Not enough data
8.4
37
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Feature Not Available
Not enough data
8.8
42
Not enough data
9.0
41
Not enough data
Customizations
9.4
48
Not enough data
9.1
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
52
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Outbound Call Tracking
8.9
6
Not enough data
8.9
6
Not enough data
Calling
9.1
115
Not enough data
8.8
103
Not enough data
9.2
116
Not enough data
9.4
95
Not enough data
10.0
7
Not enough data
Contacts
9.4
128
Not enough data
9.1
119
Not enough data
9.2
119
Not enough data
Insights
9.4
131
Not enough data
9.5
132
Not enough data
9.6
131
Not enough data
9.1
123
Not enough data
9.1
124
Not enough data
8.6
6
Not enough data
Categories
Categories
Shared Categories
PhoneBurner and VCC Live are categorized as Auto Dialer
Unique Categories
PhoneBurner is categorized as Outbound Call Tracking, Email Tracking, and Salesforce AppExchange Apps
VCC Live is categorized as Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Reviews
Reviewers' Company Size
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.1%
Insurance
15.0%
Real Estate
10.1%
Marketing and Advertising
7.9%
Information Technology and Services
6.4%
Other
44.6%
Financial Services
17.1%
Telecommunications
12.7%
Consumer Services
8.2%
Banking
7.6%
Outsourcing/Offshoring
4.4%
Other
50.0%
Alternatives
Discussions
What is a PhoneBurner?
2 Comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How does PhoneBurner improve sales call productivity?
1 Comment
LD
By allowing you to upload all your contacts into the program. It allows you to make dials consistently and effectively. Read more
How does PhoneBurner differ from other dialers?
1 Comment
Official Response from PhoneBurner
PhoneBurner is 100% delay free. Unlike auto and predictive dialers, there's no awkward or off-putting pause. Conversations start naturally and contacts won't...Read more
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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