Compare Microsoft Teams and Otter.ai 
At a Glance
Market Segments
Enterprise (40.0% of reviews)
Small-Business (73.4% of reviews)
Entry-Level Pricing
$4.80 1 User Per Month
Free 1 User
Microsoft Teams
Star Rating
(18,055)4.4 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsOtter.ai
Star Rating
(465)4.4 out of 5
Market Segments
Small-Business (73.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Teams excels in providing a comprehensive suite of collaboration tools, combining chat, video meetings, and file sharing all in one platform. Users appreciate features like group chat, notifications, and screen sharing, which enhance team connectivity, especially in remote work settings.
- Users say that Otter.ai stands out for its automatic transcription capabilities, which save significant time on note-taking. Reviewers highlight the ability to highlight key points and share transcripts easily, making it a valuable tool for keeping teams aligned during meetings.
- According to verified reviews, Microsoft Teams has a higher overall satisfaction score, reflecting its robust functionality and user-friendly interface. Many users mention that it has been a game-changer for staying organized and connected while managing multiple projects.
- Reviewers mention that while Otter.ai is particularly useful for summarizing conversations and transcribing, it may not offer the same level of integration with other tools as Microsoft Teams. Users have noted that Teams' ability to attach Excel spreadsheets as tabs enhances its utility for collaborative projects.
- G2 reviewers highlight that both platforms have similar ease of setup scores, but Microsoft Teams benefits from a larger user base and more extensive support resources. Users have praised Teams for its intuitive onboarding process, which helps new users get up to speed quickly.
- Users report that while Otter.ai is free and accessible, Microsoft Teams' entry-level pricing is still considered reasonable given its extensive features. Teams' ability to cater to enterprise needs, as noted by a significant portion of its user base, makes it a strong contender for larger organizations.
Pricing
Entry-Level Pricing
Microsoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Otter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Free Trial
Microsoft Teams
No trial information availableOtter.ai
Free Trial is available
Ratings
Meets Requirements
8.9
13,398
8.8
390
Ease of Use
8.8
13,595
9.0
395
Ease of Setup
9.0
4,013
9.0
289
Ease of Admin
8.6
2,174
8.6
93
Quality of Support
8.6
10,807
8.4
251
Has the product been a good partner in doing business?
8.8
2,153
8.5
86
Product Direction (% positive)
8.6
12,816
8.9
378
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
6.1
67
Not enough data
Feature Not Available
Not enough data
6.8
16
Organization
Not enough data
Feature Not Available
Not enough data
8.4
67
Not enough data
7.6
17
Performance Analysis
Not enough data
6.6
68
Not enough data
6.8
67
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
61
Not enough data
8.6
60
Agentic AI - AI Sales Assistant
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Business Instant Messaging
8.9
8839
Feature Not Available
8.7
9072
8.9
11
8.4
8418
8.2
11
Business Instant Messaging
9.0
8357
Feature Not Available
8.9
8311
Feature Not Available
Business Instant Messaging
8.8
8089
8.2
11
8.8
8301
8.3
12
8.7
7305
8.5
11
Generative AI - Business Instant Messaging
8.2
1005
9.3
5
AI - Business Instant Messaging
8.0
980
9.7
5
8.3
974
9.7
5
8.0
967
8.7
5
8.1
965
9.0
5
Agentic AI - Business Instant Messaging
8.0
574
Not enough data
8.0
563
Not enough data
Call Analytics
Not enough data
8.7
89
Not enough data
8.3
88
Not enough data
8.5
86
Not enough data
7.5
22
Artificial Intelligence - Conversation Intelligence
Not enough data
7.7
74
Not enough data
8.7
83
Not enough data
Not enough data
Generative AI
Not enough data
8.7
79
Agentic AI - Conversation Intelligence
Not enough data
8.2
23
Not enough data
8.2
23
Not enough data
8.0
23
Not enough data
8.3
23
Not enough data
8.3
22
Not enough data
8.2
22
Not enough data
7.7
22
Voice
Not enough data
8.5
184
Not enough data
8.0
197
Transcription
Not enough data
7.7
192
Not enough data
8.7
179
Not enough data
7.9
157
Not enough data
7.3
159
Editing
Not enough data
8.1
171
Not enough data
Feature Not Available
Not enough data
7.9
176
Not enough data
Feature Not Available
Integration
Not enough data
7.9
156
Not enough data
7.6
52
Not enough data
8.3
168
Not enough data
7.8
149
Not enough data
8.0
159
Agentic AI - Transcription
Not enough data
8.4
50
Not enough data
8.2
49
Not enough data
7.9
48
Collaboration Tools
9.0
7917
|
Verified
Not enough data
9.1
5638
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
5942
|
Verified
Not enough data
Feature Not Available
Not enough data
Meeting Coordination
9.0
7504
|
Verified
Not enough data
8.9
6900
|
Verified
Not enough data
8.8
7121
|
Verified
Not enough data
8.9
5593
|
Verified
Not enough data
Software Type
8.8
7214
|
Verified
Not enough data
8.7
5266
|
Verified
Not enough data
9.1
5845
|
Verified
Not enough data
Agentic AI - Video Conferencing
7.8
666
Not enough data
7.9
664
Not enough data
7.8
651
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
192
Not enough data
7.9
182
Not enough data
8.4
180
Meeting Insights - AI Meeting Assistants
Not enough data
8.0
170
Not enough data
7.8
171
Not enough data
8.7
183
Accessibility - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
8.7
178
Not enough data
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
8.3
84
Not enough data
7.9
83
Not enough data
7.9
86
Not enough data
8.0
83
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
8.6
18
Not enough data
7.6
17
Not enough data
8.6
18
Not enough data
8.9
17
Performance Optimization - Voice Recognition
Not enough data
7.9
18
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
8.0
15
Not enough data
8.8
15
Security & Compliance - Voice Recognition
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.6
15
Advanced AI & Biometric Features - Voice Recognition
Not enough data
7.7
15
Not enough data
8.1
15
Not enough data
8.1
16
Not enough data
7.2
16
Agentic AI - Voice Recognition
Not enough data
8.4
15
Agentic AI - Note-Taking Software
Not enough data
9.0
28
Action Item Detection - AI Note-taking Software
8.5
109
8.5
63
8.7
116
8.9
64
Automatic Transcription - AI Note-taking Software
8.7
114
8.7
67
Collaboration & Sharing - AI Note-taking Software
8.6
111
8.3
61
Language & Accent Support - AI Note-taking Software
8.1
107
7.6
62
Multi-Platform Integration - AI Note-taking Software
8.2
111
7.8
63
Privacy & Security Controls - AI Note-taking Software
8.7
107
8.1
59
Searchable Note Archives - AI Note-taking Software
8.2
101
8.2
64
Speaker Identification - AI Note-taking Software
8.6
110
7.9
65
Categories
Categories
Shared Categories
Microsoft Teams and Otter.ai are categorized as Business Instant Messaging and AI Note-Taking Software
Unique Categories
Microsoft Teams is categorized as Video Conferencing
Otter.ai is categorized as Transcription, Conversation Intelligence, AI Sales Assistant, Note-Taking Software, Voice Recognition, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.2%
Computer Software
9.2%
Financial Services
3.7%
Education Management
3.5%
Marketing and Advertising
3.5%
Other
62.8%
Marketing and Advertising
11.2%
Computer Software
11.0%
Information Technology and Services
7.5%
Consulting
6.8%
Higher Education
4.8%
Other
58.7%
Discussions
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
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