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At a Glance
Market Segments
Small-Business (49.8% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$17 per month
$0.00
Olark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkZoho Desk
Star Rating
(7,127)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Olark excels in its "Pop-up Chat" feature, receiving a high score of 9.3, which reviewers mention enhances real-time customer engagement effectively. In contrast, Zoho Desk's equivalent feature scores lower at 8.9, indicating a less impactful experience.
- Reviewers mention that Olark's "Ease of Use" is rated at 9.3, making it particularly user-friendly for small businesses. On the other hand, Zoho Desk, with a score of 8.5, is perceived as slightly more complex, which may require additional training for new users.
- G2 users highlight Olark's superior "In-App Messaging" feature, scoring 9.7, which allows for seamless communication within the application. Zoho Desk's similar functionality scores 8.7, suggesting that users may find Olark's implementation more effective for their needs.
- Users on G2 report that Olark's "Ticket Collaboration" feature, rated at 8.6, facilitates teamwork effectively, while Zoho Desk's score of 8.4 indicates it may not be as robust in this area, potentially impacting team efficiency.
- Reviewers mention that Olark's "Knowledge Base" feature scores 8.6, providing a solid self-service option for customers. In comparison, Zoho Desk's knowledge management capabilities, while still good, score slightly lower at 8.3, suggesting room for improvement in user experience.
- Users say that Olark's "Customization" options, rated at 7.7, may not be as extensive as Zoho Desk's, which scores 8.3. This difference indicates that Zoho Desk may offer more flexibility for businesses looking to tailor their support experience.
Pricing
Entry-Level Pricing
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Olark
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
208
8.7
5,664
Ease of Use
9.3
210
8.5
5,742
Ease of Setup
9.0
112
8.1
5,017
Ease of Admin
9.0
114
8.3
4,724
Quality of Support
8.8
173
8.3
5,094
Has the product been a good partner in doing business?
9.1
107
8.4
4,265
Product Direction (% positive)
8.2
209
8.9
5,429
Features by Category
Ticket and Case Management
Not enough data
8.6
3318
|
Verified
Not enough data
8.5
3289
|
Verified
Not enough data
8.3
3064
|
Verified
Not enough data
8.3
2912
|
Verified
Not enough data
8.2
2628
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
Not enough data
8.3
2853
|
Verified
Not enough data
8.6
3071
|
Verified
Not enough data
8.2
2383
|
Verified
Not enough data
8.0
2144
|
Verified
Not enough data
7.8
1906
|
Verified
Platform
Not enough data
8.1
2277
|
Verified
7.7
97
|
Verified
8.2
2725
|
Verified
Not enough data
8.4
2825
|
Verified
Not enough data
8.1
2241
|
Verified
Not enough data
8.2
2785
|
Verified
Not enough data
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
9.3
110
|
Verified
8.8
718
|
Verified
8.8
108
|
Verified
8.7
758
|
Verified
8.2
54
8.6
659
9.7
5
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
7.7
97
|
Verified
8.2
2725
|
Verified
8.9
102
|
Verified
8.5
361
8.3
74
|
Verified
8.4
456
8.0
5
8.7
712
|
Verified
8.1
6
8.7
692
|
Verified
8.7
32
|
Verified
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
Olark and Zoho Desk are categorized as Live Chat
Unique Categories
Olark has no unique categories
Reviews
Reviewers' Company Size
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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