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Compare Observe.AI and UpLead 
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At a Glance
Market Segments
Mid-Market (64.4% of reviews)
Small-Business (76.5% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Observe.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AIUpLead
Star Rating
(816)4.7 out of 5
Market Segments
Small-Business (76.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansObserve.AI vs UpLead
When assessing the two solutions, reviewers found UpLead easier to use, set up, and administer. Reviewers also preferred doing business with UpLead overall.
- Reviewers felt that UpLead meets the needs of their business better than Observe.AI.
- When comparing quality of ongoing product support, reviewers felt that UpLead is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Observe.AI over UpLead.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availableUpLead
Free Trial
$0.00
Free Test Drive
- Single User
- 100% Verified Emails
- Mobile Direct Dials
Free Trial
Observe.AI
No trial information availableUpLead
Free Trial is available
Ratings
Meets Requirements
8.8
185
9.1
626
Ease of Use
9.2
185
9.4
637
Ease of Setup
9.0
108
9.5
246
Ease of Admin
9.2
91
9.5
208
Quality of Support
9.2
181
9.4
588
Has the product been a good partner in doing business?
9.3
93
9.6
207
Product Direction (% positive)
9.7
177
9.1
613
Features by Category
Data Availability
Not enough data
8.8
328
Not enough data
9.0
324
Not enough data
8.9
290
|
Verified
Not enough data
9.0
25
Data Accuracy
Not enough data
8.5
323
Not enough data
8.8
316
Not enough data
8.8
25
Agentic AI - Sales Intelligence
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.8
9
Not enough data
8.1
9
Not enough data
8.9
9
Platform
Not enough data
8.6
111
Not enough data
9.0
140
|
Verified
Not enough data
9.3
168
Not enough data
8.9
139
|
Verified
Not enough data
8.6
103
|
Verified
Not enough data
8.7
102
Features
Not enough data
9.2
278
Not enough data
9.0
227
Not enough data
8.9
237
|
Verified
Not enough data
9.0
264
|
Verified
Not enough data
9.2
327
|
Verified
Not enough data
7.9
72
Not enough data
8.7
247
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
67
Lead Intelligence
Not enough data
8.7
42
Not enough data
8.7
43
Not enough data
8.9
48
Lead Management
Not enough data
8.9
47
Not enough data
8.6
37
Not enough data
9.1
45
Marketing Campaigns
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Campaign Execution
Not enough data
8.4
38
Not enough data
8.6
42
Not enough data
8.5
40
Not enough data
9.1
44
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.5
43
Not enough data
8.9
44
Not enough data
9.1
44
Not enough data
9.0
40
Not enough data
Agent Performance Management
9.3
40
Not enough data
8.7
42
Not enough data
9.1
43
Not enough data
Generative AI
8.9
17
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Availability
Not enough data
8.9
46
Not enough data
9.1
43
Not enough data
8.5
32
Platform Additional Functionality
Not enough data
8.8
34
Not enough data
8.9
34
Not enough data
8.6
30
Not enough data
8.6
30
Not enough data
8.7
32
Quality Assurance
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Not enough data
Engagement
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Not enough data
Performance
9.0
126
Not enough data
9.3
134
Not enough data
Generative AI
8.8
28
Not enough data
8.8
28
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
8.8
230
|
Verified
Not enough data
8.8
203
|
Verified
Not enough data
8.5
238
|
Verified
Not enough data
8.6
205
|
Verified
Not enough data
8.8
164
|
Verified
Agentic AI - Lead Intelligence
Not enough data
7.4
15
Generative AI
8.9
24
Not enough data
Agentic AI - Lead Mining
Not enough data
8.1
9
Not enough data
8.0
9
Agentic AI - Marketing Account Intelligence
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Lead Intelligence
Not enough data
9.0
110
Not enough data
9.2
114
Not enough data
9.2
117
Lead Management
Not enough data
9.3
119
Not enough data
Feature Not Available
Not enough data
9.2
124
Marketing Campaigns
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data Availability - Marketing Account Intelligence
Not enough data
8.2
12
Data Accuracy - Marketing Account Intelligence
Not enough data
8.2
13
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and UpLead share no categories
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Conversation Intelligence, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
UpLead is categorized as Buyer Intent Data Providers, Marketing Account Intelligence, Account Data Management, Lead Mining, Lead Intelligence, and Sales Intelligence
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UpLead
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Information Technology and Services
11.9%
Marketing and Advertising
11.6%
Computer Software
8.5%
Financial Services
3.9%
Staffing and Recruiting
3.0%
Other
61.1%
Discussions
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
Is it possible to pause the downloads to save on the monthly fee for a month or two?
3 Comments
KT
Hi, I think the answer is that you can go down to a minimum monthly price - 70dollars from memory. I suppose the alternative is lose what credits u have . Read more
Contact information for Small Business Owners
2 Comments
WC
Hey Trevin, its Will here I'm the founder at UpLead. UpLead is a great place to find information on business owners. Give our free trial a try, you won't be...Read more
How to create a single Excel list in UpLead when downloading only one contact per company?
2 Comments
KT
Hi , I’m a user (new) , my impression is yes you’d simply individually download? Do you mean you download a batch but have each one as an individual...Read more
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