Compare NiCE CXone Mpower and Sprinklr Service 
At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Enterprise (42.4% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
$4,200.00 1 User Per Year
NiCE CXone Mpower
Star Rating
(1,728)4.3 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansSprinklr Service
Star Rating
(733)4.3 out of 5
Market Segments
Enterprise (42.4% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NiCE CXone Mpower excels in providing a comprehensive set of features for performance review and activity tracking. Users appreciate its ability to pull calls from reports efficiently, which enhances situational awareness and helps maintain high service levels.
- Users say that Sprinklr Service stands out for its customization capabilities, allowing teams to define workflows tailored to their specific needs. This flexibility is particularly beneficial for managing complex enterprise requirements, as highlighted by users who value the platform's ability to unify customer interactions across multiple channels.
- According to verified reviews, NiCE CXone Mpower has a higher overall satisfaction score compared to Sprinklr Service, indicating that users generally find it more effective for their day-to-day operations. The intuitive dashboard customization is frequently mentioned as a key feature that helps users monitor incoming calls and agent performance.
- Reviewers mention that while both platforms offer solid support, NiCE CXone Mpower receives slightly higher ratings for the quality of support provided. Users have noted that the platform is a reliable partner in business, contributing positively to their operational needs.
- Users highlight that Sprinklr Service's scalability and integration capabilities make it ideal for larger enterprises, but some find it less user-friendly compared to NiCE CXone Mpower. The latter's ease of setup and use is frequently praised, making it a preferred choice for mid-market companies.
- G2 reviewers indicate that NiCE CXone Mpower's performance analysis and reporting features are particularly strong, with users enjoying the detailed insights they provide. This contrasts with Sprinklr Service, where users have expressed a desire for more robust reporting functionalities to better track daily activities.
Pricing
Entry-Level Pricing
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
NiCE CXone Mpower
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.7
1,192
8.5
594
Ease of Use
8.7
1,209
8.2
617
Ease of Setup
8.0
451
7.9
453
Ease of Admin
8.3
439
8.1
237
Quality of Support
8.3
1,112
8.1
578
Has the product been a good partner in doing business?
8.2
436
8.6
238
Product Direction (% positive)
8.2
1,109
8.7
600
Features by Category
Ticket and Case Management
8.6
7
8.6
69
|
Verified
8.3
7
8.5
71
|
Verified
8.6
7
8.6
73
|
Verified
8.8
7
7.9
69
|
Verified
7.9
7
8.0
64
|
Verified
8.6
7
8.3
69
|
Verified
8.6
7
8.3
67
|
Verified
8.8
7
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
9.4
6
8.1
63
|
Verified
9.5
7
8.1
64
|
Verified
9.0
7
7.8
68
|
Verified
7.8
6
8.9
67
|
Verified
8.8
7
7.0
59
Platform
8.3
7
7.6
72
|
Verified
9.1
11
7.8
140
|
Verified
8.8
7
8.6
79
|
Verified
8.8
7
8.2
76
|
Verified
8.8
7
8.9
84
|
Verified
8.3
7
8.9
85
|
Verified
Dialing Options
8.9
311
|
Verified
Not enough data
9.0
287
|
Verified
Not enough data
Not enough data
Not enough data
Agent Tools
9.0
263
|
Verified
Not enough data
8.9
276
|
Verified
Not enough data
9.2
313
|
Verified
Not enough data
Automation
8.8
230
|
Verified
Not enough data
9.0
247
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
7
8.6
50
8.8
7
8.4
47
8.3
7
8.4
47
Knowledge Management
8.8
7
8.4
48
7.6
7
8.3
47
8.1
7
8.7
52
Compliance
8.1
7
8.3
48
8.1
7
8.5
48
9.0
7
8.5
45
7.4
7
8.3
44
Customer Support
7.9
7
8.0
46
8.1
7
8.1
44
7.6
7
7.9
45
Data Security
8.3
7
8.4
45
8.6
7
8.4
45
8.3
7
8.6
48
8.8
7
8.6
47
Administration
8.8
7
8.5
45
8.8
7
8.6
44
8.6
7
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Artificial Intelligence - Conversation Intelligence
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
9.0
253
8.2
51
9.0
237
7.9
50
8.8
263
8.4
51
Engagement
9.0
238
8.1
51
9.0
250
8.0
50
8.8
238
7.7
48
Performance
8.9
238
7.9
49
9.2
256
8.3
46
Generative AI
5.2
18
6.9
42
5.4
18
7.2
41
Channels
9.1
626
|
Verified
6.9
142
8.5
326
|
Verified
8.4
145
8.5
352
|
Verified
7.9
138
8.3
296
|
Verified
7.5
140
8.5
350
|
Verified
7.6
135
Generative AI
7.0
48
6.6
113
Functions
8.8
653
|
Verified
7.5
139
9.0
692
|
Verified
7.6
132
8.9
547
|
Verified
7.3
134
8.7
386
|
Verified
7.3
132
8.8
458
|
Verified
6.8
131
8.9
553
|
Verified
7.1
135
8.8
556
|
Verified
7.6
128
8.7
497
|
Verified
8.0
129
Agentic AI - Contact Center
8.1
6
5.9
22
7.8
6
6.7
22
8.3
6
6.2
22
7.8
6
6.5
22
Administrative
8.6
516
|
Verified
7.8
130
8.9
546
|
Verified
7.8
130
8.6
643
|
Verified
8.4
144
9.0
513
|
Verified
7.8
131
8.9
431
|
Verified
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
9.3
289
|
Verified
9.0
33
9.2
280
|
Verified
8.2
33
8.9
226
|
Verified
8.1
34
9.0
227
|
Verified
8.1
33
8.6
177
|
Verified
8.1
32
Administration
8.9
230
|
Verified
7.8
36
9.2
271
|
Verified
8.7
35
9.0
295
|
Verified
8.6
36
8.7
220
|
Verified
8.1
33
9.0
227
|
Verified
8.1
35
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
32
Not enough data
7.5
27
Not enough data
8.8
34
Not enough data
9.2
38
Not enough data
8.6
35
Not enough data
9.4
31
Not enough data
9.3
37
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.4
36
Not enough data
9.0
33
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
38
Not enough data
8.8
39
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Communication
Not enough data
7.9
101
|
Verified
Not enough data
8.3
111
|
Verified
Not enough data
7.6
98
Not enough data
8.3
101
Not enough data
7.3
95
Internal Use
9.1
11
7.8
140
|
Verified
Not enough data
8.1
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
101
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
8.1
7
8.0
53
7.5
8
7.6
54
7.5
8
7.3
53
7.5
8
8.1
51
7.3
8
7.6
52
Self-Service Platform
8.3
8
8.1
53
8.3
8
7.8
52
7.9
8
7.5
54
8.1
7
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
230
Not enough data
6.8(won by default)
223
Process
Not enough data
8.3(won by default)
314
Not enough data
7.7(won by default)
309
Not enough data
8.2(won by default)
310
Channels
Not enough data
7.3(won by default)
284
Not enough data
8.8(won by default)
336
Not enough data
7.2(won by default)
277
Not enough data
6.6(won by default)
266
Not enough data
7.5(won by default)
272
Insight
Not enough data
7.7(won by default)
294
Not enough data
8.3(won by default)
318
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
285
Generative AI
6.7
5
7.8
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NiCE CXone Mpower and Sprinklr Service are categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Help Desk, Contact Center Workforce, Contact Center, Customer Self-Service, and AI Customer Support Agents
Unique Categories
NiCE CXone Mpower is categorized as Customer Service Automation, Auto Dialer, Call Center Infrastructure (CCI), and Proactive Notification
Sprinklr Service is categorized as Conversational Commerce Platforms, Conversation Intelligence, Chatbots, Social Customer Service, and Live Chat
Reviews
Reviewers' Company Size
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.1%
Hospital & Health Care
5.8%
Other
60.5%
Consumer Services
11.0%
Marketing and Advertising
10.5%
Information Technology and Services
5.4%
Financial Services
5.1%
Food & Beverages
3.9%
Other
64.1%
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 Comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 Comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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