Compare Mojo Helpdesk and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$14.00 1 Agents Per Month
$19.00 1 user per month billed annually
Mojo Helpdesk
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 Agents Per Month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,695)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service - AC excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Mojo Helpdesk. Users appreciate its user-friendly interface that allows for easy navigation between profiles and tools, making it a preferred choice for many support teams.
- According to verified reviews, Mojo Helpdesk is praised for its ability to attach notes, pictures, and files to tickets, which enhances the support process. However, despite this feature, its overall user satisfaction lags behind Zendesk, indicating that while it has useful functionalities, it may not meet the broader needs of users.
- Users say that Zendesk's implementation process is quick and intuitive, with many highlighting the onboarding wizard that simplifies setup. In contrast, Mojo Helpdesk, while also user-friendly, does not receive the same level of acclaim for its setup experience, suggesting potential challenges for new users.
- Reviewers mention that Zendesk's ticketing system is robust, allowing agents to create, assign, and resolve tickets efficiently. This capability is a significant advantage for teams handling high volumes of support requests, whereas Mojo Helpdesk, despite its strengths, may not offer the same level of efficiency in ticket management.
- Users highlight that both platforms are responsive to customer feedback, but Mojo Helpdesk stands out for its commitment to continuous improvement. However, the lack of recent reviews for Mojo suggests that while it may be evolving, it currently lacks the active user engagement seen with Zendesk.
- According to recent user feedback, Zendesk's integration capabilities are well-regarded, allowing for seamless connections with various tools, which enhances productivity. Mojo Helpdesk, while it offers integrations, does not match the breadth and depth of Zendesk's offerings, potentially limiting its appeal for users seeking comprehensive solutions.
Pricing
Entry-Level Pricing
Mojo Helpdesk
TEAM
$14.00
1 Agents Per Month
Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department.
(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.
- Full ticket tracking
- Email integration
- Self service knowledge base
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Mojo Helpdesk
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.7
200
8.6
5,150
Ease of Use
8.9
204
8.6
5,194
Ease of Setup
8.8
115
8.0
3,214
Ease of Admin
8.9
122
8.2
3,088
Quality of Support
8.8
169
8.4
4,828
Has the product been a good partner in doing business?
8.9
114
8.4
3,013
Product Direction (% positive)
8.6
200
8.0
4,802
Features by Category
Ticket and Case Management
8.6
174
8.8
2563
|
Verified
8.6
173
8.7
2582
|
Verified
8.6
163
8.5
2505
|
Verified
8.3
155
8.4
2346
|
Verified
8.0
139
8.2
1923
|
Verified
8.3
167
8.4
2403
|
Verified
8.4
161
8.6
2395
|
Verified
8.3
141
8.3
1860
|
Verified
Generative AI
7.3
77
7.6
384
7.3
76
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
7.9
245
Communication Channels
8.7
165
8.5
2062
|
Verified
8.6
169
8.8
2314
|
Verified
7.8
122
8.4
1733
|
Verified
7.1
110
8.0
1432
|
Verified
Feature Not Available
8.0
1315
|
Verified
Platform
7.0
121
7.8
1389
|
Verified
7.5
141
8.0
1777
|
Verified
8.3
147
8.3
1949
|
Verified
8.0
128
8.2
1741
|
Verified
7.8
138
7.9
2342
|
Verified
8.0
147
8.0
2407
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
664
Not enough data
8.4
635
Reporting
Not enough data
8.3
590
Not enough data
7.9
564
Not enough data
8.2
645
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
69
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.6
27
Not enough data
7.7
27
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
472
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
717
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
86
Not enough data
8.2
84
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
85
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
951
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
721
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
7.5
141
8.0
1777
|
Verified
Not enough data
8.5
848
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
823
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
7.8
24
Feature Not Available
Self-Service Experience
8.3
51
8.5
1499
8.0
50
8.5
1436
Feature Not Available
8.0
1023
7.2
41
7.7
647
Feature Not Available
8.0
779
Self-Service Platform
7.9
46
8.2
827
7.7
44
8.2
841
Feature Not Available
7.7
658
7.8
40
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
62
Not enough data
8.3
62
Not enough data
8.2
63
Not enough data
8.6
62
Not enough data
8.6
60
Not enough data
8.2
62
Not enough data
8.1
62
Generative AI
8.5(won by 1.1)
10
7.4
76
8.7(won by 1.2)
10
7.5
77
Process
8.0
18
8.4(won by 0.4)
563
8.8
21
9.1(won by 0.3)
743
8.3
16
8.9(won by 0.6)
691
Channels
8.2
19
9.0(won by 0.8)
742
8.1
16
8.4(won by 0.3)
586
8.3
15
8.7(won by 0.4)
565
7.4
16
8.2(won by 0.8)
486
7.7
16
8.3(won by 0.6)
421
Insight
7.9
17
8.1(won by 0.2)
539
8.2
17
8.3(won by 0.1)
647
8.8(won by 0.3)
17
8.5
562
9.3(won by 0.6)
20
8.7
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
69
Automation
Not enough data
8.6
71
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
10
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mojo Helpdesk and Zendesk for Customer Service are categorized as Help Desk, Social Customer Service, Shared Inbox, and Customer Self-Service
Unique Categories
Mojo Helpdesk has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Live Chat, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, and Proactive Notification
Reviews
Reviewers' Company Size
Mojo Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.5%
Primary/Secondary Education
15.4%
Education Management
13.7%
Computer Software
4.7%
Hospital & Health Care
3.8%
Other
44.9%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.1%
Discussions
Is Mojo Helpdesk free?
2 Comments
EA
Not sure if they offer free versions or trials, we pay for ours.Read more
What are the features of help desk software?
1 Comment
DD
Typical features of help desk software, such as Mojo Helpdesk, include:
Contact Ticket Portal
Ticket Response
Ticket Attachments/Screencasts
Ticket...Read more
For Report of Monthly Data
1 Comment
DD
Hello Manjeet,
Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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