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Compare Medallia Customer Experience and UserVoice 
Featured Products
At a Glance
Market Segments
Enterprise (65.7% of reviews)
Mid-Market (62.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
Starting at $10,788.00 200 Unique End Users Per Year
Medallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceUserVoice
Star Rating
(244)4.5 out of 5
Market Segments
Mid-Market (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10,788.00 200 Unique End Users Per Year
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing instant actionable feedback, allowing users to implement changes quickly. This feature is particularly appreciated by teams looking to measure customer experience effectively and share personalized dashboards across the organization.
- Users say that UserVoice offers a robust set of features for capturing and analyzing customer feedback. Reviewers highlight its ability to centralize feedback from various sources, making it easier for teams to tailor solutions to meet customer needs.
- According to verified reviews, Medallia Customer Experience is favored for its integration with marketing efforts, enabling teams to connect customer sentiment directly to specific campaign elements. This capability helps in assessing the effectiveness of marketing strategies.
- Reviewers mention that UserVoice shines in its voting feature, which allows customers to validate ideas and topics. This functionality is seen as a practical way to engage users and prioritize feedback based on community interest.
- G2 reviewers highlight that while Medallia has a strong overall satisfaction score, it faces challenges in ease of setup compared to UserVoice, which is noted for its more intuitive onboarding process that helps teams get started quickly.
- Users report that UserVoice's quality of support is highly rated, with many appreciating the accessible and practical portal it provides for gathering and managing customer insights, making it a reliable choice for ongoing customer engagement.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
UserVoice
Growth
Starting at $10,788.00
200 Unique End Users Per Year
Capture feedback directly from your customers, and organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.
Free Trial
Medallia Customer Experience
Free Trial is available
UserVoice
No trial information availableRatings
Meets Requirements
8.7
130
8.9
180
Ease of Use
8.6
140
8.8
182
Ease of Setup
7.2
98
8.5
82
Ease of Admin
7.7
75
8.6
93
Quality of Support
8.5
113
9.1
140
Has the product been a good partner in doing business?
8.6
78
9.1
88
Product Direction (% positive)
9.5
125
8.1
179
Features by Category
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
9.4
51
Not enough data
9.2
51
Not enough data
8.7
46
Not enough data
5.9
41
Not enough data
Customization
8.3
46
Not enough data
7.9
45
Not enough data
8.5
43
Not enough data
8.5
39
Not enough data
Generative AI
6.5
21
Not enough data
6.5
22
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
9.7
5
Feedback
Not enough data
9.5
29
Not enough data
9.5
39
Idea Sources
Not enough data
9.5
37
Not enough data
9.3
37
Idea Collection
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
21
Not enough data
9.3
34
Not enough data
Feature Not Available
Integrations
Not enough data
Feature Not Available
Not enough data
8.7
21
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
8.9
25
8.4
40
8.6
20
8.4
48
8.6
21
Feedback Analysis
8.0
46
8.1
14
8.3
45
7.8
13
9.3
44
7.7
13
Feedback Sources
8.3
37
Feature Not Available
9.1
43
Feature Not Available
7.1
34
6.5
13
8.1
37
8.4
18
Generative AI
6.7
20
Feature Not Available
6.6
22
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.3
47
|
Verified
Not enough data
7.7
30
|
Verified
Not enough data
9.0
61
|
Verified
Not enough data
8.6
49
Process Management
Not enough data
8.5
61
|
Verified
Not enough data
8.6
16
Not enough data
8.2
58
|
Verified
Not enough data
8.4
45
System Management
Not enough data
8.9
54
|
Verified
Not enough data
8.8
38
Agentic AI - Decision-Making
Not enough data
Not enough data
Communication
Not enough data
7.6
40
Not enough data
Feature Not Available
Not enough data
8.9
74
Planning
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.6
29
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
27
Categories
Categories
Shared Categories
Medallia Customer Experience and UserVoice are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
UserVoice is categorized as User Research Repositories, Decision-Making, Repository Management, Product Analytics, Product Management, Idea Management, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserVoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Computer Software
42.5%
Information Technology and Services
19.7%
Financial Services
3.4%
Hospitality
2.6%
Telecommunications
2.1%
Other
29.6%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
UserVoice has no discussions with answers
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