# Medallia Customer Experience vs UserVoice Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in overall user satisfaction, reflected in its higher G2 Score compared to UserVoice. Users appreciate the straightforward nature of Medallia Agile Research, noting it as a great fit for small to mid-sized businesses.
- **According to verified reviews** , UserVoice shines in its ability to facilitate feedback collection, making it easy for teams to continuously improve products. Users highlight how the platform effectively bridges the gap between development and customer insights, ensuring that customer needs are met.
- **Reviewers mention** that Medallia Customer Experience has a more robust implementation process, with many users praising its intuitive onboarding experience. This contrasts with UserVoice, where some users have expressed challenges in setup, despite its overall ease of use.
- **Users say** that while both platforms offer strong support, UserVoice stands out with a higher quality of support rating. Reviewers appreciate the accessibility and practicality of UserVoice's customer service channels, which help teams efficiently capture and assess customer feedback.
- **G2 reviewers highlight** that Medallia Customer Experience provides superior NPS/CSAT scoring capabilities, which users find essential for measuring customer satisfaction. This feature is particularly valued by those looking to gain deeper insights into customer sentiment.
- **According to recent feedback** , UserVoice offers excellent features for capturing and analyzing customer feedback, making it a practical choice for businesses focused on tailoring solutions to meet customer needs. However, Medallia's thematic analysis and sentiment analysis features are also well-regarded, providing users with valuable insights into customer opinions.



| | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 206 | 243 | 
| **Largest Market Segment** | Enterprise (67.7% of reviews) | Mid-Market (62.5% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Starting at $10,788.00 200 Unique End Users Per Year | 

---
## Top Pros & Cons

### Medallia Customer Experience

Pros:
- Feedback Management (15 reviews)
- Ease of Use (13 reviews)

Cons:
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)

### UserVoice

Pros:
- Feedback Management (10 reviews)
- Ease of Use (8 reviews)

Cons:
- Lack of Features (3 reviews)
- Complex Usability (2 reviews)

---
## Ratings Comparison
| Rating | Medallia Customer Experience | UserVoice | 
|---|---|---|
  | **Meets Requirements** | 8.7 (149 reviews) | 8.9 (179 reviews) | 
  | **Ease of Use** | 8.6 (159 reviews) | 8.8 (181 reviews) | 
  | **Ease of Setup** | 7.3 (114 reviews) | 8.5 (81 reviews) | 
  | **Ease of Admin** | 7.7 (85 reviews) | 8.6 (93 reviews) | 
  | **Quality of Support** | 8.5 (132 reviews) | 9.1 (139 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (89 reviews) | 9.1 (88 reviews) | 
  | **Product Direction (% positive)** | 9.5 (144 reviews) | 8.1 (178 reviews) | 

---
## Pricing

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### UserVoice

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $10,788.00 200 Unique End Users Per Year

Description: Capture feedback directly from your customers, and  organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.

Key Features:
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.

[Browse all 4 editions](https://www.g2.com/products/uservoice/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **UserVoice** | 10.0/10 | 8 |

#### Product Analytics

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | Not enough data | 
| **User-Level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User Scoring** | Not enough data | 10.0 (7 reviews) | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Repository Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **UserVoice** | N/A | N/A |

#### Functionality

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Package Management** | Not enough data | Feature Not Available | 
| **Integration** | Not enough data | Not enough data | 
| **Code Analysis** | Not enough data | Not enough data | 
| **Vulnerability Checks** | Not enough data | Not enough data | 

#### Management

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Package Access Control** | Not enough data | Feature Not Available | 
| **Package Tracking** | Not enough data | Feature Not Available | 
| **Automation** | Not enough data | Feature Not Available | 
| **Rollback** | Not enough data | Feature Not Available | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.0/10 | 70 |
| **UserVoice** | N/A | N/A |

#### Analytics

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (55 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.2 (54 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.7 (47 reviews) | Not enough data | 
| **Gamification** | 5.9 (43 reviews) | Not enough data | 

#### Customization

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Stakeholder Management** | 8.5 (51 reviews) | Not enough data | 
| **Multilanguage Support** | 7.9 (45 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.5 (44 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.2 (44 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **AI Text Generation** | 6.5 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (24 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### User Research Repositories

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **UserVoice** | 8.9/10 | 11 |

#### Management

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Team Collaboration** | Not enough data | 9.4 (6 reviews) | 
| **Access Control** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Functionality

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.6 (7 reviews) | 
| **Tagging** | Not enough data | 8.8 (7 reviews) | 
| **Note Taking** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | 9.7 (5 reviews) | 

### Idea Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **UserVoice** | 9.2/10 | 46 |

#### Feedback

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Ranking** | Not enough data | 9.5 (29 reviews) | 
| **Commenting** | Not enough data | 9.5 (39 reviews) | 

#### Idea Sources

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **External Idea Generation** | Not enough data | 9.4 (36 reviews) | 
| **Internal Idea Generation** | Not enough data | 9.3 (37 reviews) | 

#### Idea Collection

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Idea Campaigns** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 
| **Forums** | Not enough data | 9.0 (21 reviews) | 
| **Suggestion Box** | Not enough data | 9.3 (34 reviews) | 
| **Mind Mapping** | Not enough data | Feature Not Available | 

#### Integrations

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Gamification** | Not enough data | Feature Not Available | 
| **Project Planning** | Not enough data | 8.7 (21 reviews) | 

#### Agentic AI - Idea Management

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 57 |
| **UserVoice** | 8.1/10 | 36 |

#### Feedback Management

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Tagging** | 8.3 (43 reviews) | 8.9 (25 reviews) | 
| **Segmentation** | 8.5 (41 reviews) | 8.6 (20 reviews) | 
| **Custom Reports and Dashboards** | 8.4 (48 reviews) | 8.6 (21 reviews) | 

#### Feedback Analysis

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Thematic Analysis** | 8.1 (47 reviews) | 8.1 (14 reviews) | 
| **Sentiment Analysis** | 8.4 (48 reviews) | 7.8 (13 reviews) | 
| **NPS/CSAT Scoring** | 9.4 (49 reviews) | 7.7 (13 reviews) | 

#### Feedback Sources

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Online Reviews** | 8.3 (37 reviews) | Feature Not Available | 
| **Surveys** | 9.2 (46 reviews) | Feature Not Available | 
| **Social Media** | 7.1 (34 reviews) | 6.5 (13 reviews) | 
| **Customer Service Channels** | 8.1 (37 reviews) | 8.4 (18 reviews) | 

#### Generative AI

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **AI Text Generation** | 6.7 (21 reviews) | Feature Not Available | 
| **AI Text Summarization** | 6.5 (23 reviews) | Feature Not Available | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **UserVoice** | 8.5/10 | 81 |

#### Generative AI

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Survey Management

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.3 (47 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 7.7 (30 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 9.0 (61 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.6 (49 reviews) | 

#### Process Management

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.5 (61 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.6 (16 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.2 (58 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.4 (45 reviews) | 

#### System Management

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Security** | Not enough data | 8.9 (54 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 8.8 (38 reviews) | 

### Decision-Making

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **UserVoice** | N/A | N/A |

#### Agentic AI - Decision-Making

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **UserVoice** | 8.1/10 | 99 |

#### Communication

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Wiki Documentation** | Not enough data | 7.6 (40 reviews) | 
| **Community Forum** | Not enough data | Feature Not Available | 
| **Customer Ideation** | Not enough data | 8.9 (74 reviews) | 

#### Planning

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Work Capacity** | Not enough data | Feature Not Available | 
| **Task Ranking** | Not enough data | Feature Not Available | 
| **Kanban Board** | Not enough data | 7.5 (31 reviews) | 
| **Custom Workflows** | Not enough data | 7.6 (29 reviews) | 
| **Release Forecasting** | Not enough data | Feature Not Available | 

#### Workflow Management

| Feature | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Time Tracking** | Not enough data | Feature Not Available | 
| **Progress Monitoring** | Not enough data | Feature Not Available | 
| **Budgeting** | Not enough data | Feature Not Available | 
| **Team Scorecard** | Not enough data | 7.5 (27 reviews) | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Medallia Customer Experience (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to UserVoice (7):** [User Research Repositories](https://www.g2.com/categories/user-research-repositories), [Decision-Making Software](https://www.g2.com/categories/decision-making), [Repository Management Software](https://www.g2.com/categories/repository-management), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Product Management Software](https://www.g2.com/categories/product-management-software), [Idea Management Software](https://www.g2.com/categories/idea-management), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Customer Experience | UserVoice | 
|---|---|---|
| **Small-Business** | 10.1% | 10.3% | 
| **Mid-Market** | 22.2% | 62.5% | 
| **Enterprise** | 67.7% | 27.2% | 

### By Industry

#### Medallia Customer Experience

- **Hospitality:** 14.0%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 7.5%
- **Retail:** 7.0%
- **Telecommunications:** 5.4%
- **Automotive:** 5.4%
- **Insurance:** 4.8%
- **Health, Wellness and Fitness:** 3.8%
- **Banking:** 3.2%
- **Consumer Goods:** 2.2%
- **Other:** 36.6%

#### UserVoice

- **Computer Software:** 42.7%
- **Information Technology and Services:** 19.8%
- **Financial Services:** 3.4%
- **Hospitality:** 2.6%
- **Telecommunications:** 2.2%
- **Construction:** 2.2%
- **Internet:** 2.2%
- **Accounting:** 1.7%
- **Education Management:** 1.7%
- **Real Estate:** 1.7%
- **Other:** 19.8%

---
## Alternatives

### Alternatives to Medallia Customer Experience

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (41 reviews)
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- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
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- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

### Alternatives to UserVoice

- [Aha!](https://www.g2.com/products/aha/reviews) — 4.4/5 stars (365 reviews)
- [Canny](https://www.g2.com/products/canny/reviews) — 4.5/5 stars (107 reviews)
- [Productboard](https://www.g2.com/products/productboard/reviews) — 4.3/5 stars (253 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1786 reviews)
- [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7819 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13641 reviews)

---
## Top Discussions

### Medallia Customer Experience

No discussions available for this product.

### UserVoice

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-customer-experience-vs-uservoice)