Compare Medallia Customer Experience and UserVoice 
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
Contact Us Per Year
Starting at $10,788.00 200 Unique End Users Per Year
Medallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceUserVoice
Star Rating
(243)4.5 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10,788.00 200 Unique End Users Per Year
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, reflected in its higher G2 Score compared to UserVoice. Users appreciate the straightforward nature of Medallia Agile Research, noting it as a great fit for small to mid-sized businesses.
- According to verified reviews, UserVoice shines in its ability to facilitate feedback collection, making it easy for teams to continuously improve products. Users highlight how the platform effectively bridges the gap between development and customer insights, ensuring that customer needs are met.
- Reviewers mention that Medallia Customer Experience has a more robust implementation process, with many users praising its intuitive onboarding experience. This contrasts with UserVoice, where some users have expressed challenges in setup, despite its overall ease of use.
- Users say that while both platforms offer strong support, UserVoice stands out with a higher quality of support rating. Reviewers appreciate the accessibility and practicality of UserVoice's customer service channels, which help teams efficiently capture and assess customer feedback.
- G2 reviewers highlight that Medallia Customer Experience provides superior NPS/CSAT scoring capabilities, which users find essential for measuring customer satisfaction. This feature is particularly valued by those looking to gain deeper insights into customer sentiment.
- According to recent feedback, UserVoice offers excellent features for capturing and analyzing customer feedback, making it a practical choice for businesses focused on tailoring solutions to meet customer needs. However, Medallia's thematic analysis and sentiment analysis features are also well-regarded, providing users with valuable insights into customer opinions.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
UserVoice
Growth
Starting at $10,788.00
200 Unique End Users Per Year
Capture feedback directly from your customers, and organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.
Free Trial
Medallia Customer Experience
Free Trial is available
UserVoice
No trial information availableRatings
Meets Requirements
8.7
146
8.9
179
Ease of Use
8.6
155
8.8
181
Ease of Setup
7.4
112
8.5
81
Ease of Admin
7.7
83
8.6
93
Quality of Support
8.5
128
9.1
139
Has the product been a good partner in doing business?
8.7
87
9.1
88
Product Direction (% positive)
9.6
140
8.1
178
Features by Category
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
9.4
54
Not enough data
9.2
54
Not enough data
8.7
47
Not enough data
5.8
42
Not enough data
Customization
8.5
50
Not enough data
7.9
45
Not enough data
8.5
44
Not enough data
8.2
43
Not enough data
Generative AI
6.5
24
Not enough data
6.4
24
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
9.7
5
Feedback
Not enough data
9.5
29
Not enough data
9.5
39
Idea Sources
Not enough data
9.4
36
Not enough data
9.3
37
Idea Collection
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
21
Not enough data
9.3
34
Not enough data
Feature Not Available
Integrations
Not enough data
Feature Not Available
Not enough data
8.7
21
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
8.9
25
8.5
41
8.6
20
8.4
48
8.6
21
Feedback Analysis
8.1
47
8.1
14
8.4
47
7.8
13
9.3
48
7.7
13
Feedback Sources
8.3
37
Feature Not Available
9.2
45
Feature Not Available
7.1
34
6.5
13
8.1
37
8.4
18
Generative AI
6.7
21
Feature Not Available
6.5
23
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.3
47
|
Verified
Not enough data
7.7
30
|
Verified
Not enough data
9.0
61
|
Verified
Not enough data
8.6
49
Process Management
Not enough data
8.5
61
|
Verified
Not enough data
8.6
16
Not enough data
8.2
58
|
Verified
Not enough data
8.4
45
System Management
Not enough data
8.9
54
|
Verified
Not enough data
8.8
38
Agentic AI - Decision-Making
Not enough data
Not enough data
Communication
Not enough data
7.6
40
Not enough data
Feature Not Available
Not enough data
8.9
74
Planning
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.6
29
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
27
Categories
Categories
Shared Categories
Medallia Customer Experience and UserVoice are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
UserVoice is categorized as User Research Repositories, Decision-Making, Repository Management, Product Analytics, Product Management, Idea Management, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserVoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Computer Software
42.7%
Information Technology and Services
19.8%
Financial Services
3.4%
Hospitality
2.6%
Telecommunications
2.2%
Other
29.3%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
UserVoice has no discussions with answers
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