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Compare Lyssna and User Interviews 
Featured Products
At a Glance
Market Segments
Small-Business (37.3% of reviews)
Small-Business (52.5% of reviews)
Entry-Level Pricing
Free 3 Seats Per Month
$49.00
Lyssna
Star Rating
(163)4.5 out of 5
Market Segments
Small-Business (37.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansUser Interviews
Star Rating
(1,045)4.6 out of 5
Market Segments
Small-Business (52.5% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that User Interviews excels in overall user satisfaction, reflected in its higher G2 Score compared to Lyssna. Users appreciate the platform's user-friendly interface and efficient customer support, making it a reliable choice for conducting user research.
- Users say that while both platforms are easy to set up, Lyssna has a slight edge in this area, with reviewers highlighting its quick implementation process. This allows teams to start gathering feedback almost immediately, which is crucial for fast-paced projects.
- Reviewers mention that User Interviews has a broader market presence, particularly among small businesses, which constitutes over half of its user base. This focus on small businesses may resonate more with users looking for tailored solutions in their research efforts.
- According to verified reviews, Lyssna offers a wider range of tools for both moderated and unmoderated research, making it a versatile option for UX researchers. Users appreciate the flexible formats available for different research needs, enhancing its usability across various projects.
- Users highlight that while User Interviews provides solid support for complex features like skipping logic, Lyssna's tools for analytics and collaboration are more robust, allowing teams to analyze feedback and work together more effectively.
- Reviewers note that both platforms have strong customer support, but Lyssna's support is frequently praised for being excellent and responsive, which can be a deciding factor for users who prioritize assistance during their research processes.
Pricing
Entry-Level Pricing
Lyssna
Free
Free
3 Seats Per Month
- 1 study per month
- 15 self-recruited test and survey responses
- Core methodologies
User Interviews
Recruit Pay As You Go
$49.00
For teams doing occasional research.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
Free Trial
Lyssna
Free Trial is available
User Interviews
Free Trial is available
Ratings
Meets Requirements
8.5
149
8.9
573
Ease of Use
9.2
151
9.0
592
Ease of Setup
9.2
108
8.6
209
Ease of Admin
9.0
55
9.0
114
Quality of Support
9.1
100
9.1
527
Has the product been a good partner in doing business?
9.0
43
9.1
114
Product Direction (% positive)
9.2
150
9.3
588
Features by Category
User Response Methods
8.8
127
7.5
225
|
Verified
6.8
81
6.2
195
7.2
81
8.2
224
Feature Not Available
5.9
192
8.1
106
6.6
203
Participant Selection
Feature Not Available
6.9
197
Feature Not Available
4.9
48
Feature Not Available
6.0
188
8.2
115
8.1
217
|
Verified
Insights
8.3
120
6.7
189
|
Verified
7.5
110
6.9
198
|
Verified
7.8
101
6.8
197
|
Verified
Generative AI
7.1
33
5.0
75
Functionality
8.7
35
Not enough data
7.7
32
Not enough data
6.9
32
Not enough data
7.9
30
Not enough data
7.8
30
Not enough data
Admin
8.5
33
Not enough data
Platform Basics
7.4
11
Not enough data
8.3
12
Not enough data
Platform Content
7.8
10
Not enough data
9.2
11
Not enough data
8.5
11
Not enough data
9.0
10
Not enough data
7.5
10
Not enough data
Platform Performance
7.6
11
Not enough data
6.8
11
Not enough data
Platform
7.6
15
Not enough data
6.2
13
Not enough data
6.0
13
Not enough data
8.8
14
Not enough data
9.0
15
Not enough data
7.7
14
Not enough data
8.0
15
Not enough data
8.6
15
Not enough data
Survey Management
8.3
52
8.3
180
9.0
54
8.5
227
8.0
47
8.2
171
8.2
46
8.6
189
Survey Customization
7.8
48
7.7
161
6.7
46
8.0
162
7.5
46
7.9
166
6.5
41
Feature Not Available
Survey Insights
7.9
45
Feature Not Available
5.9
39
Feature Not Available
8.2
46
8.4
148
8.3
44
8.5
163
Agentic AI - Survey
7.1
11
5.2
10
7.6
11
6.2
10
8.2
11
7.2
10
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Survey Management
9.7
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
Process Management
6.7
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
System Management
8.3
5
Not enough data
8.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lyssna and User Interviews are categorized as User Research and Survey
Unique Categories
Lyssna is categorized as Interview Scheduling, Enterprise Feedback Management, Crowd Testing Tools, and Consumer Insights Platforms
User Interviews has no unique categories
Reviews
Reviewers' Company Size
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User Interviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.9%
Marketing and Advertising
11.4%
Design
10.8%
Computer Software
10.1%
Financial Services
5.7%
Other
48.1%
Information Technology and Services
10.9%
Computer Software
9.6%
Market Research
8.4%
Financial Services
5.5%
Research
4.6%
Other
60.9%
Discussions
Lyssna has no discussions with answers
How many user interviews should you do?
2 Comments
ID
as many as your knowledge/data set would benefitRead more
What do user interviews pay?
2 Comments
CM
As mentioned in the previous comment the pay is typically done via a choice of literary hundreds of gift card options. Some studies, although rare will lay...Read more
Why is Amazon credit the main form of payment?
1 Comment
UM
We now offer many options beyond Amazon Gift Cards! Check it out https://www.userinterviews.com/support/incentive-payments :)Read more
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