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At a Glance
Market Segments
Small-Business (37.5% of reviews)
Small-Business (52.5% of reviews)
Entry-Level Pricing
Free 3 Seats Per Month
$49.00
Lyssna
Star Rating
(157)4.5 out of 5
Market Segments
Small-Business (37.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansUser Interviews
Star Rating
(1,044)4.6 out of 5
Market Segments
Small-Business (52.5% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that User Interviews excels in its overall star rating of 4.6, which reflects a strong user satisfaction compared to Lyssna's 4.5. Reviewers mention that the intuitive interface and robust features contribute to this higher rating.
- Reviewers mention that User Interviews has a larger market segment presence, with 53.8% of reviews coming from small businesses, compared to Lyssna's 40.0%. Users say this indicates a stronger alignment with the needs of smaller organizations.
- Users on G2 highlight that User Interviews has a higher entry-level price of $49.00, while Lyssna offers a free tier. Reviewers mention that this pricing strategy may deter some users, but they appreciate the value provided by User Interviews' comprehensive features.
- Reviewers mention that User Interviews scores higher in the "Meets Requirements" category with a score of 9.0, indicating that it effectively fulfills user needs. In contrast, Lyssna's score of 8.6 suggests it may not meet all user expectations as thoroughly.
- Users say that User Interviews shines in its "Quality of Support" with a score of 9.1, while Lyssna scores slightly higher at 9.3. Reviewers mention that the support team for User Interviews is responsive and knowledgeable, which enhances the user experience.
- G2 users report that User Interviews has a more robust "Video Interview" feature with a score of 8.2 compared to Lyssna's 7.3. Reviewers mention that the video capabilities in User Interviews are more reliable and user-friendly, making it a preferred choice for conducting interviews.
Pricing
Entry-Level Pricing
Lyssna
Free
Free
3 Seats Per Month
- 1 study per month
- 15 self-recruited test and survey responses
- Core methodologies
User Interviews
Recruit Pay As You Go
$49.00
For teams doing occasional research.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
Free Trial
Lyssna
Free Trial is available
User Interviews
Free Trial is available
Ratings
Meets Requirements
8.5
143
8.9
573
Ease of Use
9.1
145
9.0
592
Ease of Setup
9.2
102
8.6
209
Ease of Admin
9.0
51
9.0
114
Quality of Support
9.2
96
9.1
527
Has the product been a good partner in doing business?
9.1
39
9.1
114
Product Direction (% positive)
9.3
145
9.3
588
Features by Category
User Response Methods
8.8
126
7.5
225
|
Verified
6.8
79
6.2
195
7.1
80
8.2
224
Feature Not Available
5.9
192
8.1
105
6.6
203
Participant Selection
Feature Not Available
6.9
197
Feature Not Available
4.9
48
Feature Not Available
6.0
188
8.3
113
8.1
217
|
Verified
Insights
8.3
118
6.7
189
|
Verified
7.5
110
6.9
198
|
Verified
7.7
100
6.8
197
|
Verified
Generative AI
7.1
33
5.0
75
Functionality
8.7
35
Not enough data
7.7
32
Not enough data
6.9
32
Not enough data
7.9
30
Not enough data
7.8
30
Not enough data
Admin
8.5
33
Not enough data
Platform Basics
7.4
11
Not enough data
8.3
12
Not enough data
Platform Content
7.8
10
Not enough data
9.2
11
Not enough data
8.5
11
Not enough data
9.0
10
Not enough data
7.5
10
Not enough data
Platform Performance
7.6
11
Not enough data
6.8
11
Not enough data
Platform
7.6
15
Not enough data
6.2
13
Not enough data
6.0
13
Not enough data
8.8
14
Not enough data
9.0
15
Not enough data
7.7
14
Not enough data
8.0
15
Not enough data
8.6
15
Not enough data
Survey Management
8.3
52
8.3
180
9.0
54
8.5
227
8.0
47
8.2
171
8.2
46
8.6
189
Survey Customization
7.8
48
7.7
161
6.7
46
8.0
162
7.5
46
7.9
166
6.5
41
Feature Not Available
Survey Insights
7.9
45
Feature Not Available
5.9
39
Feature Not Available
8.2
46
8.4
148
8.3
44
8.5
163
Agentic AI - Survey
7.1
11
5.2
10
7.6
11
6.2
10
8.2
11
7.2
10
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Survey Management
9.7
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
Process Management
6.7
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
System Management
8.3
5
Not enough data
8.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lyssna and User Interviews are categorized as User Research and Survey
Unique Categories
Lyssna is categorized as Interview Scheduling, Enterprise Feedback Management, Crowd Testing Tools, and Consumer Insights Platforms
User Interviews has no unique categories
Reviews
Reviewers' Company Size
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User Interviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Design
11.2%
Marketing and Advertising
10.5%
Computer Software
10.5%
Financial Services
5.9%
Other
47.4%
Information Technology and Services
10.9%
Computer Software
9.6%
Market Research
8.4%
Financial Services
5.5%
Research
4.6%
Other
60.9%
Discussions
Lyssna has no discussions with answers
How many user interviews should you do?
2 Comments
ID
as many as your knowledge/data set would benefitRead more
What do user interviews pay?
2 Comments
CM
As mentioned in the previous comment the pay is typically done via a choice of literary hundreds of gift card options. Some studies, although rare will lay...Read more
Why is paypal the only disbursement option
1 Comment
UM
Hi Ken! We recently launched "Reward Link" which means there are many new incentive types beyond Amazing including Starbucks, Target, DoorDash, Uber, and...Read more
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