# Luma Health vs Practice Better Comparison --- ## AI Generated Summary - **G2 reviewers report** that Practice Better excels in providing an all-in-one service that streamlines various functions like scheduling, payments, and program distribution. Users appreciate the ease of setup, with one reviewer noting, "The initial setup was very easy too," making it a strong choice for those looking for a comprehensive solution. - **Users say** Luma Health stands out for its exceptional customer support, with many praising the team's responsiveness to client needs. One user highlighted, "Luma has the best customer support," which can be a crucial factor for practices that require ongoing assistance and tailored solutions. - **Reviewers mention** that Practice Better has a higher overall satisfaction score compared to Luma Health, indicating a more favorable user experience. This is reflected in the feedback about its automation features, with users noting, "I really appreciate that there are so many features that can be set up to happen on their own with minimal supervision." - **According to verified reviews** , Luma Health's intuitive interface allows most end users to navigate the software with little training. This ease of use is a significant advantage for practices that may not have extensive technical support, as one user stated, "Most end users can navigate the site with little training." - **G2 reviewers highlight** that while Practice Better has a strong focus on small businesses, Luma Health caters more to mid-market clients. This distinction may influence which software is better suited for your practice size and needs, as Practice Better is designed to support growth from the ground up. - **Users report** that both platforms offer automated functions to enhance patient engagement, but Luma Health's capabilities in this area are particularly noted for their seamless integration within the healthcare ecosystem. One user mentioned, "The Luma Health product offers automated functions that enable streamlined and improved patient engagement with limited human involvement," showcasing its effectiveness in enhancing patient interactions. | | Luma Health | Practice Better | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | | **Total Reviews** | 84 | 297 | | **Largest Market Segment** | Mid-Market (55.6% of reviews) | Small-Business (100.0% of reviews) | | **Entry Level Price** | No pricing available | $35.00 Per Month | --- ## Top Pros & Cons ### Luma Health Pros: - Automation (1 reviews) - Communication (1 reviews) Cons: - Complex Interface (1 reviews) - Data Management (1 reviews) ### Practice Better Pros: - Ease of Use (63 reviews) - Features (51 reviews) Cons: - Missing Features (29 reviews) - Limited Features (21 reviews) --- ## Ratings Comparison | Rating | Luma Health | Practice Better | |---|---|---| | **Meets Requirements** | 9.5 (53 reviews) | 8.9 (258 reviews) | | **Ease of Use** | 9.5 (53 reviews) | 8.9 (263 reviews) | | **Ease of Setup** | 9.0 (34 reviews) | 8.6 (165 reviews) | | **Ease of Admin** | 9.3 (34 reviews) | 8.9 (67 reviews) | | **Quality of Support** | 9.5 (55 reviews) | 9.2 (245 reviews) | | **Has the product been a good partner in doing business?** | 9.7 (35 reviews) | 9.2 (66 reviews) | | **Product Direction (% positive)** | 10.0 (52 reviews) | 9.6 (265 reviews) | --- ## Pricing ### Luma Health #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Practice Better #### Entry-Level Pricing Plan: Starter Price: $35.00 Per Month Key Features: - 10 clients - Scheduling - Telehealth video chat [Browse all 4 editions](https://www.g2.com/products/practice-better/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Patient Relationship Management (PRM) | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **Practice Better** | N/A | N/A | #### Information Flow | Feature | Luma Health | Practice Better | |---|---|---| | **Patient Case Management** | Feature Not Available | Not enough data | | **Referrals Management** | Not enough data | Not enough data | | **Records Management** | Feature Not Available | Not enough data | #### Patient Experience | Feature | Luma Health | Practice Better | |---|---|---| | **Dashboards & Reporting** | Feature Not Available | Not enough data | | **Team Management** | Feature Not Available | Not enough data | | **Secure Communications** | Not enough data | Not enough data | | **Patient Experience Management** | Not enough data | Not enough data | ### HIPAA Compliant Messaging | Product | Score | Reviews | |---|---|---| | **Luma Health** | 9.7/10 | 34 | | **Practice Better** | 9.5/10 | 139 | #### Platform | Feature | Luma Health | Practice Better | |---|---|---| | **User Authorization - HIPAA Compliant Messaging** | 9.8 (29 reviews) | 9.6 (137 reviews) | | **Compliant Texting - HIPAA Compliant Messaging** | 9.8 (29 reviews) | 9.5 (137 reviews) | | **Compliant Emailing - HIPAA Compliant Messaging** | 9.7 (24 reviews) | 9.3 (135 reviews) | | **Clinical Communication - HIPAA Compliance** | 9.7 (26 reviews) | 9.6 (134 reviews) | | **HIPAA Compliance - HIPAA Compliant Messaging** | 9.7 (29 reviews) | 9.7 (135 reviews) | | **Operating Systems - HIPAA Compliant Messaging** | 9.8 (26 reviews) | 9.6 (134 reviews) | | **Message Lifespan - HIPAA Compliant Messaging** | 9.4 (26 reviews) | 9.5 (133 reviews) | | **Workflow Enhancement - HIPAA Compliant Messaging** | 9.9 (26 reviews) | 9.6 (135 reviews) | ### EHR | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **Practice Better** | 8.1/10 | 121 | #### Clinical Workflow Management | Feature | Luma Health | Practice Better | |---|---|---| | **Multiple Medical Provider Access** | Not enough data | 8.3 (107 reviews) | | **Ancillary Care Provider Access** | Not enough data | 7.2 (100 reviews) | | **Meaningful Use Reporting** | Not enough data | 8.2 (106 reviews) | | **Clinical Documentation** | Not enough data | 8.8 (120 reviews) | #### Patient Health Information Management | Feature | Luma Health | Practice Better | |---|---|---| | **ePHI Storage** | Not enough data | 8.9 (114 reviews) | | **Interoperability** | Not enough data | 7.9 (111 reviews) | | **Patient Workflow Management** | Not enough data | 8.7 (115 reviews) | #### Agentic AI - EHR | Feature | Luma Health | Practice Better | |---|---|---| | **Autonomous Task Execution** | Not enough data | 6.7 (6 reviews) | ### Patient Intake | Product | Score | Reviews | |---|---|---| | **Luma Health** | 9.4/10 | 17 | | **Practice Better** | N/A | N/A | #### Patient Convenience | Feature | Luma Health | Practice Better | |---|---|---| | **Tablets and Kiosks** | 9.4 (6 reviews) | Not enough data | | **Payment Collection** | 9.2 (6 reviews) | Not enough data | | **Form Workflow** | 9.5 (11 reviews) | Not enough data | | **Patient Check-in** | 9.8 (9 reviews) | Not enough data | | **Mobile Patient Intake** | 9.5 (11 reviews) | Not enough data | #### Administration | Feature | Luma Health | Practice Better | |---|---|---| | **Patient Data Transfer** | 9.4 (12 reviews) | Not enough data | | **HIPAA Compliance** | 9.8 (14 reviews) | Not enough data | | **Insurance Credentialing** | 9.2 (6 reviews) | Not enough data | | **ID Verification** | 8.9 (6 reviews) | Not enough data | | **Appointment Scheduler Integration** | 9.0 (12 reviews) | Not enough data | | **E-Signature** | 9.5 (7 reviews) | Not enough data | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Luma Health** | 9.4/10 | 37 | | **Practice Better** | 8.3/10 | 136 | #### Patient-Centered Functions | Feature | Luma Health | Practice Better | |---|---|---| | **Online Presence Management** | 9.3 (18 reviews) ✓ Verified | 8.1 (129 reviews) | | **Patient Feedback Management** | 9.3 (22 reviews) ✓ Verified | 8.2 (130 reviews) | | **Patient Portal** | 9.6 (13 reviews) ✓ Verified | 8.9 (131 reviews) | | **Patient Communications** | 9.8 (19 reviews) ✓ Verified | 9.2 (130 reviews) | | **Integration with Wearables** | Feature Not Available | 7.3 (114 reviews) | #### Operations | Feature | Luma Health | Practice Better | |---|---|---| | **Workflow Management** | 9.3 (30 reviews) ✓ Verified | 8.7 (130 reviews) | | **Interoperability** | 9.4 (27 reviews) ✓ Verified | 8.2 (127 reviews) | | **Digital Intake Forms** | 9.0 (12 reviews) ✓ Verified | 9.2 (129 reviews) | | **Engagement Measuring** | 9.6 (21 reviews) ✓ Verified | 7.9 (126 reviews) | | **Patient Satisfaction Management** | 9.5 (17 reviews) ✓ Verified | 8.2 (123 reviews) | | **EHR Integration** | 9.3 (14 reviews) ✓ Verified | 8.3 (113 reviews) | | **IPC Systems Integration** | Feature Not Available | 7.8 (102 reviews) | #### Generative AI | Feature | Luma Health | Practice Better | |---|---|---| | **AI Text Summarization** | Not enough data | 7.6 (107 reviews) | ### Medical Practice Management | Product | Score | Reviews | |---|---|---| | **Luma Health** | 9.1/10 | 18 | | **Practice Better** | 8.8/10 | 114 | #### Operations Management | Feature | Luma Health | Practice Better | |---|---|---| | **Administrative Processes** | 9.3 (12 reviews) | 9.0 (108 reviews) | | **Back Office Processes** | 9.1 (13 reviews) | 8.8 (110 reviews) | | **Workflow Coordination** | 9.2 (14 reviews) | 8.7 (109 reviews) | | **Practice Specialty Support** | 9.0 (14 reviews) | 8.6 (107 reviews) | #### Added Efficiencies | Feature | Luma Health | Practice Better | |---|---|---| | **Integration with EHRs** | 9.4 (12 reviews) | Feature Not Available | | **Compliance** | 9.4 (13 reviews) | 9.2 (105 reviews) | | **Integration with Billing Software** | 8.6 (7 reviews) | 8.3 (98 reviews) | | **Patient Information Management** | 9.1 (13 reviews) | 9.0 (105 reviews) | ### Telemedicine | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **Practice Better** | 8.6/10 | 112 | #### Technology | Feature | Luma Health | Practice Better | |---|---|---| | **Telecommunications** | Not enough data | 8.9 (109 reviews) | | **Low Bandwidth Support** | Not enough data | 7.8 (99 reviews) | | **EHR Integration** | Not enough data | 8.2 (100 reviews) | #### Administration | Feature | Luma Health | Practice Better | |---|---|---| | **Practice Branding** | Not enough data | 8.2 (107 reviews) | | **Practice Specific** | Not enough data | 8.4 (102 reviews) | | **Charting And Documentation** | Not enough data | 8.7 (107 reviews) | #### Compliance | Feature | Luma Health | Practice Better | |---|---|---| | **HIPAA Compliance** | Not enough data | 9.5 (106 reviews) | | **State Regulation Compliance** | Not enough data | 9.2 (100 reviews) | ### Nutritionist | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **Practice Better** | 9.0/10 | 162 | #### Administrative | Feature | Luma Health | Practice Better | |---|---|---| | **Workflow Management** | Not enough data | 8.9 (153 reviews) | | **Billing** | Not enough data | 8.9 (157 reviews) | | **Security and Authorization** | Not enough data | 9.4 (157 reviews) | | **Practice Management** | Not enough data | 9.4 (159 reviews) | | **Compliance** | Not enough data | 9.3 (148 reviews) | | **Insurance Management** | Not enough data | 7.1 (93 reviews) | | **Appointment Scheduler** | Not enough data | 9.1 (158 reviews) | | **Patient Portal** | Not enough data | 8.9 (158 reviews) | | **HIPAA Compliance** | Not enough data | 9.6 (153 reviews) | ### AI Patient Engagement & Operations | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **Practice Better** | N/A | N/A | #### Patient Communication & Engagement | Feature | Luma Health | Practice Better | |---|---|---| | **Personalized Patient Outreach** | Not enough data | Not enough data | | **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | | **Two-Way Patient Messaging** | Not enough data | Not enough data | | **AI-Powered Appointment Reminders** | Not enough data | Not enough data | #### Scheduling & Access Optimization | Feature | Luma Health | Practice Better | |---|---|---| | **Self-Service Appointment Scheduling** | Not enough data | Not enough data | | **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | | **AI-Based Scheduling Optimization** | Not enough data | Not enough data | | **Waitlist & Cancellation Management** | Not enough data | Not enough data | #### Care Coordination & Automation | Feature | Luma Health | Practice Better | |---|---|---| | **Risk Stratification & Patient Prioritization** | Not enough data | Not enough data | | **Automated Care Pathway Guidance** | Not enough data | Not enough data | | **Referral Management** | Not enough data | Not enough data | #### Operational Intelligence & Integration | Feature | Luma Health | Practice Better | |---|---|---| | **Predictive No-Show Analytics** | Not enough data | Not enough data | | **EHR & Practice Management Integration** | Not enough data | Not enough data | | **Operational Performance Dashboards** | Not enough data | Not enough data | --- ## Categories **Shared Categories (3):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Unique to Luma Health (4):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations) **Unique to Practice Better (3):** [EHR Software](https://www.g2.com/categories/ehr), [Telemedicine Software](https://www.g2.com/categories/telemedicine), [Nutritionist Software](https://www.g2.com/categories/nutritionist) --- ## Reviewer Demographics ### By Company Size | Segment | Luma Health | Practice Better | |---|---|---| | **Small-Business** | 39.5% | 100.0% | | **Mid-Market** | 55.6% | 0% | | **Enterprise** | 4.9% | 0% | ### By Industry #### Luma Health - **Medical Practice:** 43.2% - **Hospital & Health Care:** 34.6% - **Health, Wellness and Fitness:** 14.8% - **Pharmaceuticals:** 1.2% - **Mental Health Care:** 1.2% - **Medical Devices:** 1.2% - **Information Technology and Services:** 1.2% - **Consumer Services:** 1.2% - **Alternative Dispute Resolution:** 1.2% #### Practice Better - **Health, Wellness and Fitness:** 75.9% - **Alternative Medicine:** 10.6% - **Medical Practice:** 3.9% - **Hospital & Health Care:** 3.2% - **Mental Health Care:** 2.1% - **Consulting:** 1.8% - **Professional Training & Coaching:** 1.8% - **E-Learning:** 0.4% - **Cosmetics:** 0.4% --- ## Alternatives ### Alternatives to Luma Health - [Artera](https://www.g2.com/products/artera/reviews) — 4.8/5 stars (88 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews) - [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (257 reviews) - [Klara](https://www.g2.com/products/klara/reviews) — 4.6/5 stars (112 reviews) - [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (937 reviews) - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (127 reviews) - [Relatient](https://www.g2.com/products/relatient/reviews) — 4.8/5 stars (27 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (337 reviews) ### Alternatives 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Top Discussions ### Luma Health - Title: [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) — 1 comment > **Top comment:** "Hello! Taking care of your health especially your mental health is very important and you can check it out at..." - Title: [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) — 1 comment > **Top comment:** "To communicate with patients via text" - Title: [Does Luma Health send HIPAA-compliant messages?](https://www.g2.com/discussions/hipaa-compliance) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes! 100% of Luma Health's communications is HIPAA-compliant. The safety and privacy of patients and organizations alike is our top priority. " - Title: [Can I customize my messages?](https://www.g2.com/discussions/custom-patient-messaging) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Our messages are endlessly customizable - but we also offer out-of-the-box messaging if you simply want to get up and running! You can customize by..." - Title: [What EHR/PM systems do you support?](https://www.g2.com/discussions/ehr-integration) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently support 70+ EHR/PMs and we are continuously adding more. Some examples include: Epic, NextGen, AthenaHealth, AllScripts, Centricity,..." ### Practice Better - Title: [What is the better app?](https://www.g2.com/discussions/what-is-the-better-app) — 1 comment *(includes official response)* > **Top comment:** "The Practice Better app is for practitioners, coaches, and wellness professionals, and allows you to support clients anytime from anywhere. Clients love..." - Title: [Is practice Better hipaa compliant?](https://www.g2.com/discussions/is-practice-better-hipaa-compliant) — 1 comment *(includes official response)* > **Top comment:** "We are fully compliant with HIPAA, PIPEDA, PHIPA, and GDPR regulations. Data is encrypted during transfer and at rest. We also encrypt all backups and log data." - Title: [Is Canadian practice better?](https://www.g2.com/discussions/is-canadian-practice-better) — 1 comment *(includes official response)* > **Top comment:** "Practice Better was founded in Toronto, Canada, and now serves thousands of customers in over 70+ countries across the globe. " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/luma-health-vs-practice-better)