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Compare Luma Health and Practice Better 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
No pricing available
$35.00 Per Month
Luma Health
Star Rating
(84)4.8 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Luma HealthPractice Better
Star Rating
(284)4.7 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Entry-Level Pricing
$35.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Practice Better excels in providing an all-in-one service that streamlines various functions like scheduling, payments, and program distribution. Users appreciate the ease of setup, with one reviewer noting, "The initial setup was very easy too," making it a strong choice for those looking for a comprehensive solution.
- Users say Luma Health stands out for its exceptional customer support, with many praising the team's responsiveness to client needs. One user highlighted, "Luma has the best customer support," which can be a crucial factor for practices that require ongoing assistance and tailored solutions.
- Reviewers mention that Practice Better has a higher overall satisfaction score compared to Luma Health, indicating a more favorable user experience. This is reflected in the feedback about its automation features, with users noting, "I really appreciate that there are so many features that can be set up to happen on their own with minimal supervision."
- According to verified reviews, Luma Health's intuitive interface allows most end users to navigate the software with little training. This ease of use is a significant advantage for practices that may not have extensive technical support, as one user stated, "Most end users can navigate the site with little training."
- G2 reviewers highlight that while Practice Better has a strong focus on small businesses, Luma Health caters more to mid-market clients. This distinction may influence which software is better suited for your practice size and needs, as Practice Better is designed to support growth from the ground up.
- Users report that both platforms offer automated functions to enhance patient engagement, but Luma Health's capabilities in this area are particularly noted for their seamless integration within the healthcare ecosystem. One user mentioned, "The Luma Health product offers automated functions that enable streamlined and improved patient engagement with limited human involvement," showcasing its effectiveness in enhancing patient interactions.
Pricing
Entry-Level Pricing
Luma Health
No pricing availablePractice Better
Starter
$35.00
Per Month
- 10 clients
- Scheduling
- Telehealth video chat
Free Trial
Luma Health
No trial information availablePractice Better
Free Trial is available
Ratings
Meets Requirements
9.5
53
8.9
253
Ease of Use
9.5
53
8.9
258
Ease of Setup
9.0
34
8.5
160
Ease of Admin
9.3
34
8.8
65
Quality of Support
9.5
55
9.2
240
Has the product been a good partner in doing business?
9.7
35
9.2
64
Product Direction (% positive)
10.0
52
9.6
260
Features by Category
Information Flow
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Patient Experience
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.8
29
9.6
137
9.8
29
9.5
137
9.7
24
9.3
135
9.7
26
9.6
134
9.7
29
9.7
135
9.8
26
9.6
134
9.4
26
9.5
133
9.9
26
9.6
134
Clinical Workflow Management
Not enough data
8.3
107
Not enough data
7.2
100
Not enough data
8.2
106
Not enough data
8.8
120
Patient Health Information Management
Not enough data
8.9
114
Not enough data
7.9
111
Not enough data
8.7
115
Agentic AI - EHR
Not enough data
6.7
6
Patient Convenience
9.4
6
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
9.8
9
Not enough data
9.5
11
Not enough data
Administration
9.4
12
Not enough data
9.8
14
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.0
12
Not enough data
9.5
7
Not enough data
Patient-Centered Functions
9.3
18
|
Verified
8.1
129
9.3
22
|
Verified
8.2
130
9.6
13
|
Verified
8.9
131
9.8
19
|
Verified
9.1
129
Feature Not Available
7.3
114
Operations
9.3
30
|
Verified
8.7
129
9.4
27
|
Verified
8.1
126
9.0
12
|
Verified
9.2
128
9.6
21
|
Verified
7.9
126
9.5
17
|
Verified
8.2
123
9.3
14
|
Verified
8.3
113
Feature Not Available
7.8
102
Generative AI
Not enough data
7.6
107
Operations Management
9.3
12
8.9
105
9.1
13
8.8
107
9.2
14
8.7
107
9.0
14
8.6
105
Added Efficiencies
9.4
12
Feature Not Available
9.4
13
9.2
104
8.6
7
8.3
97
9.1
13
9.0
103
Technology
Not enough data
8.9
109
Not enough data
7.8
99
Not enough data
8.2
100
Administration
Not enough data
8.2
106
Not enough data
8.4
102
Not enough data
8.7
107
Compliance
Not enough data
9.5
106
Not enough data
9.2
100
Administrative
Not enough data
8.9
153
Not enough data
8.9
157
Not enough data
9.4
157
Not enough data
9.3
158
Not enough data
9.3
148
Not enough data
7.1
93
Not enough data
9.1
157
Not enough data
8.9
157
Not enough data
9.6
153
Categories
Categories
Shared Categories
Luma Health and Practice Better are categorized as Patient Engagement, HIPAA Compliant Messaging, and Medical Practice Management
Unique Categories
Luma Health is categorized as Patient Intake, Patient Scheduling, and Patient Relationship Management (PRM)
Reviews
Reviewers' Company Size
Luma Health
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Practice Better
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
43.2%
Hospital & Health Care
34.6%
Health, Wellness and Fitness
14.8%
Pharmaceuticals
1.2%
Mental Health Care
1.2%
Other
4.9%
Health, Wellness and Fitness
76.2%
Alternative Medicine
10.5%
Medical Practice
4.0%
Hospital & Health Care
3.2%
Mental Health Care
2.2%
Other
4.0%
Discussions
How does Luma Health enhance our patient’s experience?
1 Comment
Official Response from Luma Health
The Luma Health platform makes it easy for your patients to stay on track with their care plan by sending communications via HIPAA-compliant text messages. ...Read more
What EHR/PM systems do you support?
1 Comment
Official Response from Luma Health
We currently support 70+ EHR/PMs and we are continuously adding more.
Some examples include: Epic, NextGen, AthenaHealth, AllScripts, Centricity,...Read more
Can I customize my messages?
1 Comment
Official Response from Luma Health
Our messages are endlessly customizable - but we also offer out-of-the-box messaging if you simply want to get up and running! You can customize by...Read more
Is practice Better hipaa compliant?
1 Comment
Official Response from Practice Better
We are fully compliant with HIPAA, PIPEDA, PHIPA, and GDPR regulations. Data is encrypted during transfer and at rest. We also encrypt all backups and log data.Read more
Is Canadian practice better?
1 Comment
Official Response from Practice Better
Practice Better was founded in Toronto, Canada, and now serves thousands of customers in over 70+ countries across the globe. Read more
What is the better app?
1 Comment
Official Response from Practice Better
The Practice Better app is for practitioners, coaches, and wellness professionals, and allows you to support clients anytime from anywhere.
Clients love...Read more
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