# LivePerson vs Voiceflow Comparison

| | LivePerson | Voiceflow | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 207 | 109 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Small-Business (69.1% of reviews) | 
| **Entry Level Price** | Contact Us | Free | 

---
## Top Pros & Cons

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### Voiceflow

Pros:
- Ease of Use (89 reviews)
- Features (67 reviews)

Cons:
- Missing Features (25 reviews)
- Usage Limitations (24 reviews)

---
## Ratings Comparison
| Rating | LivePerson | Voiceflow | 
|---|---|---|
  | **Meets Requirements** | 8.5 (167 reviews) | 8.7 (93 reviews) | 
  | **Ease of Use** | 8.4 (169 reviews) | 8.8 (92 reviews) | 
  | **Ease of Setup** | 8.0 (95 reviews) | 8.9 (82 reviews) | 
  | **Ease of Admin** | 8.1 (79 reviews) | 8.7 (56 reviews) | 
  | **Quality of Support** | 8.3 (165 reviews) | 8.7 (85 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (81 reviews) | 8.8 (54 reviews) | 
  | **Product Direction (% positive)** | 5.6 (163 reviews) | 9.6 (89 reviews) | 

---
## Pricing

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### Voiceflow

#### Entry-Level Pricing

Plan: Starter

Price: Free

Description: For students and hobbyists.

Key Features:
- 1 workspace
- 50 knowledge base sources
- Basic LLM models

[Browse all 4 editions](https://www.g2.com/products/voiceflow/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Voiceflow** | 8.3/10 | 55 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | 8.8 (26 reviews) | 
| **Context Maintenance Within Sessions** | Not enough data | 8.5 (26 reviews) | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Feature Not Available | 

#### Data

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Reliability** | Not enough data | 8.5 (52 reviews) | 
| **Data Security** | Not enough data | 8.2 (52 reviews) | 

#### Interaction

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Complex Query Handling** | Not enough data | 8.3 (52 reviews) | 
| **Natural Conversation** | Not enough data | 8.4 (52 reviews) | 
| **Understanding** | Not enough data | 8.6 (52 reviews) | 
| **Context Management** | Not enough data | 8.3 (53 reviews) | 
| **Customizability** | Not enough data | 8.3 (53 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | 8.7 (26 reviews) | 
| **Fallback Responses for Unknown Queries** | Not enough data | 8.2 (26 reviews) | 

#### Learning

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **User Interaction Learning** | Not enough data | 7.7 (52 reviews) | 
| **Error Learning** | Not enough data | 7.4 (51 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | 8.7 (25 reviews) | 
| **Web Widget & SDK Embedding** | Not enough data | 8.3 (24 reviews) | 

#### Content Generation

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Creativity** | Not enough data | 8.4 (50 reviews) | 
| **Content Accuracy** | Not enough data | Feature Not Available | 

#### Admin & Configuration - AI Chatbots

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | 9.0 (26 reviews) | 

#### System

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **API Flexibility** | Not enough data | 8.6 (52 reviews) | 
| **Update Frequency and Utility** | Not enough data | 9.1 (51 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | 8.4 (52 reviews) | 
| **Software Integration** | Not enough data | 8.6 (52 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (26 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (25 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (25 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (25 reviews) | 
| **Decision Making** | Not enough data | 8.2 (26 reviews) | 

#### Monitoring & Improvement - AI Chatbots

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | 7.9 (23 reviews) | 

#### Reliability & Safety - AI Chatbots

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | 8.1 (24 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Voiceflow** | N/A | N/A |

#### Messenger

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Voiceflow** | N/A | N/A |

#### Call Analytics

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.4/10 | 70 |
| **Voiceflow** | 8.3/10 | 33 |

#### Responses

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Personalization** | 8.1 (55 reviews) | 8.8 (32 reviews) | 
| **Route To Human** | 8.1 (58 reviews) | 7.8 (33 reviews) | 
| **Natural Language Understanding (NLU)** | 8.3 (59 reviews) | 8.7 (33 reviews) | 

#### Automation - AI Agents

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.6 (31 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.2 (29 reviews) | 
| **Lead Generation** | Not enough data | 8.5 (29 reviews) | 
| **Document Processing** | Not enough data | 7.3 (30 reviews) | 
| **Feedback Collection** | Not enough data | 8.3 (29 reviews) | 

#### Platform

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Conversation Editor** | 8.6 (55 reviews) | 9.0 (32 reviews) | 
| **Integration** | 8.7 (23 reviews) | 8.5 (33 reviews) | 
| **Human-In-The-Loop** | 8.1 (56 reviews) | 7.9 (33 reviews) | 

#### Autonomy -  AI Agents

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (31 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (31 reviews) | 
| **Task Execution** | Not enough data | 8.1 (29 reviews) | 
| **Problem Solving** | Not enough data | 8.0 (29 reviews) | 

#### Generative AI

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI Text Generation** | 8.7 (5 reviews) | 9.1 (31 reviews) | 
| **AI Text Summarization** | 8.7 (5 reviews) | 8.9 (31 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 26 |
| **Voiceflow** | N/A | N/A |

#### Responses

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Customization** | 8.6 (14 reviews) | Not enough data | 
| **Control** | 8.6 (14 reviews) | Not enough data | 
| **Route To Human** | 8.7 (17 reviews) | Not enough data | 
| **Menu bars** | 8.6 (13 reviews) | Not enough data | 
| **Drip sequences** | 8.7 (10 reviews) | Not enough data | 

#### Platform

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Live chat** | 9.2 (15 reviews) | Not enough data | 
| **Integrations** | 9.0 (13 reviews) | Not enough data | 
| **Branding** | 8.7 (15 reviews) | Not enough data | 
| **Analytics** | 8.0 (15 reviews) | Not enough data | 
| **A/B testing** | 8.6 (12 reviews) | Not enough data | 
| **Role-based access** | 9.0 (12 reviews) | Not enough data | 
| **Collection of information** | 8.6 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI Text Generation** | 8.5 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (9 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.2/10 | 26 |
| **Voiceflow** | 8.5/10 | 24 |

#### Conversational Platform

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Personalization** | 6.9 (19 reviews) | 8.5 (24 reviews) | 
| **Omnichannel** | 8.2 (19 reviews) | 7.4 (23 reviews) | 
| **Contextual Engagement** | 8.2 (16 reviews) | 8.5 (23 reviews) | 
| **Proactive Engagement** | 8.5 (19 reviews) | 7.7 (23 reviews) | 

#### Support Automation

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Intelligent Routing** | 8.0 (18 reviews) | 8.3 (22 reviews) | 
| **Seamless Escalation** | 8.1 (19 reviews) | 8.2 (24 reviews) | 
| **Transcripts** | 8.7 (20 reviews) | 9.1 (23 reviews) | 
| **Self-Serve Support** | 8.0 (20 reviews) | 8.4 (23 reviews) | 

#### Generative AI

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI Text Generation** | 8.3 (10 reviews) | 9.3 (22 reviews) | 
| **AI Text Summarization** | 8.7 (10 reviews) | 9.1 (22 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 19 |
| **Voiceflow** | 8.4/10 | 31 |

#### Customer Support

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Text** | 8.6 (11 reviews) | 8.9 (31 reviews) | 
| **Speech** | 8.9 (9 reviews) | 8.1 (30 reviews) | 
| **Knowledge Base** | 8.6 (11 reviews) | 8.7 (31 reviews) | 

#### Automation

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Ticket Resolution** | 9.2 (10 reviews) | 8.3 (30 reviews) | 
| **Customization** | 8.6 (11 reviews) | 8.7 (30 reviews) | 
| **Intelligent Routing** | 8.5 (11 reviews) | 8.0 (29 reviews) | 

#### Artificial Intelligence

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Learning** | 8.3 (12 reviews) | 7.3 (30 reviews) | 
| **Language** | 8.8 (11 reviews) | 8.9 (29 reviews) | 
| **Conversational AI** | 8.8 (12 reviews) | 9.1 (30 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.1/10 | 13 |
| **Voiceflow** | 8.2/10 | 51 |

#### Generative AI

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI Text Generation** | 9.0 (8 reviews) | 8.8 (50 reviews) | 
| **AI Text Summarization** | 9.2 (8 reviews) | 8.7 (47 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (30 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (30 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (30 reviews) | 
| **Decision Making** | Not enough data | 8.0 (31 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 45 |
| **Voiceflow** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI Text Generation** | 7.6 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (9 reviews) | Not enough data | 

#### Communication

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Pop-up Chat** | 9.0 (36 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.8 (34 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 7.2 (19 reviews) | Not enough data | 
| **In-App Messaging** | 8.6 (28 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.4 (15 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Customization ** | 7.6 (31 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 7.9 (26 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.4 (22 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 7.7 (27 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.8 (23 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 7.5 (29 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 21 |
| **Voiceflow** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Knowledge Base** | 8.3 (16 reviews) | Not enough data | 
| **Searchable Articles** | 8.0 (9 reviews) | Not enough data | 
| **Community Forums** | 7.5 (8 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (11 reviews) | Not enough data | 
| **Personalization** | 7.8 (12 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Branding** | 7.9 (12 reviews) | Not enough data | 
| **Automation** | 8.2 (12 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.3 (12 reviews) | Not enough data | 
| **Integrations** | 8.3 (9 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 7.8/10 | 13 |
| **Voiceflow** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI Text Generation** | 8.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (5 reviews) | Not enough data | 

#### Process

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Mentions** | 7.7 (5 reviews) | Not enough data | 
| **Tickets** | 7.6 (7 reviews) | Not enough data | 
| **Macros** | 7.5 (6 reviews) | Not enough data | 

#### Channels

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Email** | 7.4 (7 reviews) | Not enough data | 
| **Social** | 8.1 (8 reviews) | Not enough data | 
| **Live Chat** | 8.1 (6 reviews) | Not enough data | 
| **Phone** | 7.8 (6 reviews) | Not enough data | 
| **Text** | 8.1 (6 reviews) | Not enough data | 

#### Insight

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Surveys** | 8.1 (6 reviews) | Not enough data | 
| **Reporting** | 7.6 (7 reviews) | Not enough data | 
| **Visitor Activity** | 7.9 (7 reviews) | Not enough data | 
| **Help Desk** | 8.1 (7 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Voiceflow** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Generative AI Infrastructure

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Voiceflow** | 8.8/10 | 15 |

#### Scalability and Performance - Generative AI Infrastructure

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI High Availability** | Not enough data | 9.3 (15 reviews) | 
| **AI Model Training Scalability** | Not enough data | 8.8 (13 reviews) | 
| **AI Inference Speed** | Not enough data | 9.1 (15 reviews) | 

#### Cost and Efficiency - Generative AI Infrastructure

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI Cost per API Call** | Not enough data | Feature Not Available | 
| **AI Resource Allocation Flexibility** | Not enough data | 8.6 (15 reviews) | 
| **AI Energy Efficiency** | Not enough data | 8.0 (15 reviews) | 

#### Integration and Extensibility - Generative AI Infrastructure

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI Multi-cloud Support** | Not enough data | 8.8 (10 reviews) | 
| **AI Data Pipeline Integration** | Not enough data | Feature Not Available | 
| **AI API Support and Flexibility** | Not enough data | Feature Not Available | 

#### Security and Compliance - Generative AI Infrastructure

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI GDPR and Regulatory Compliance** | Not enough data | 8.4 (15 reviews) | 
| **AI Role-based Access Control** | Not enough data | 8.3 (15 reviews) | 
| **AI Data Encryption** | Not enough data | 8.7 (15 reviews) | 

#### Usability and Support - Generative AI Infrastructure

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI Documentation Quality** | Not enough data | 9.0 (15 reviews) | 
| **AI Community Activity** | Not enough data | 9.3 (15 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Voiceflow** | 8.2/10 | 17 |

#### Customization - AI Agent Builders

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | 8.4 (16 reviews) | 
| **Tone Customization** | Not enough data | 8.9 (16 reviews) | 
| **Security Guardrails** | Not enough data | 8.0 (16 reviews) | 

#### Functionality - AI Agent Builders

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Omni-channel Support** | Not enough data | 7.5 (16 reviews) | 
| **Agent Branding** | Not enough data | 8.6 (16 reviews) | 
| **Proactive Response Capabilities** | Not enough data | 8.1 (16 reviews) | 
| **Seamless Human Escalation** | Not enough data | 7.2 (16 reviews) | 

#### Data and Analytics - AI Agent Builders

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | 8.5 (16 reviews) | 
| **Contextual Awareness** | Not enough data | 8.5 (16 reviews) | 
| **Data Privacy Compliance** | Not enough data | 7.6 (16 reviews) | 

#### Integration - AI Agent Builders

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Workflow Automation** | Not enough data | 8.3 (17 reviews) | 
| **API Usage** | Not enough data | 8.9 (15 reviews) | 
| **Platform Interoperability** | Not enough data | 8.0 (16 reviews) | 
| **CRM Data Integration** | Not enough data | 8.9 (16 reviews) | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Voiceflow** | N/A | N/A |

#### Automation

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Voiceflow** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Voiceflow** | 8.8/10 | 12 |

#### Voice Recognition - AI Voice Assistants

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Voice Recognition** | Not enough data | 9.2 (12 reviews) | 

#### Speech Synthesis - AI Voice Assistants

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Speech Synthesis** | Not enough data | 8.8 (12 reviews) | 
| **Customizable speech** | Not enough data | 8.8 (12 reviews) | 
| **Multiple voice actions** | Not enough data | 9.0 (12 reviews) | 

#### Security and privacy - AI Voice Assistants

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Encrypted communication** | Not enough data | 8.3 (12 reviews) | 

#### Compatibility - AI Voice Assistants

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | 8.5 (12 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Voiceflow** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Voiceflow** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.2/10 | 23 |
| **Voiceflow** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Automated Ticket Resolution** | 9.2 (6 reviews) | Not enough data | 
| **Contextual Response Generation** | 9.2 (6 reviews) | Not enough data | 
| **Sentiment Analysis** | 9.2 (6 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 9.2 (6 reviews) | Not enough data | 
| **Multilingual Support** | 9.2 (6 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Proactive Customer Outreach** | 9.4 (6 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (6 reviews) | Not enough data | 
| **Escalation Handling** | 9.2 (6 reviews) | Not enough data | 
| **Workflow Optimization** | 8.8 (8 reviews) | Not enough data | 

#### Automation

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (6 reviews) | Not enough data | 
| **Document Processing** | 9.2 (6 reviews) | Not enough data | 

#### Autonomy

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Independent Decision Making** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Responses** | 9.4 (6 reviews) | Not enough data | 
| **Task Execution** | 9.4 (6 reviews) | Not enough data | 
| **Problem Solving** | 9.4 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Voiceflow** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | LivePerson | Voiceflow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to LivePerson (12):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [SAP Store Software](https://www.g2.com/categories/sap-store)

**Unique to Voiceflow (3):** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure)


---
## Reviewer Demographics

### By Company Size

| Segment | LivePerson | Voiceflow | 
|---|---|---|
| **Small-Business** | 20.0% | 69.1% | 
| **Mid-Market** | 43.3% | 18.1% | 
| **Enterprise** | 36.7% | 12.8% | 

### By Industry

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### Voiceflow

- **Computer Software:** 13.8%
- **Information Technology and Services:** 11.7%
- **Real Estate:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.3%
- **Consulting:** 3.2%
- **Retail:** 3.2%
- **Automotive:** 3.2%
- **Internet:** 3.2%
- **Food & Beverages:** 2.1%
- **Other:** 44.7%

---
## Alternatives

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)

### Alternatives to Voiceflow

- [Botpress](https://www.g2.com/products/botpress/reviews) — 4.5/5 stars (492 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1474 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12302 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Gemini Enterprise Agent Platform](https://www.g2.com/products/gemini-enterprise-agent-platform/reviews) — 4.3/5 stars (653 reviews)
- [Simplified](https://www.g2.com/products/simplified/reviews) — 4.6/5 stars (5008 reviews)

---
## Top Discussions

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### Voiceflow

- Title: [What is Voiceflow used for?](https://www.g2.com/discussions/what-is-voiceflow-used-for) — 1 comment, 1 upvote
  > **Top comment:** "It is a chatbot software to build text or voice chatbots. You can use building blocks like LLMs, knowledge base, intents, logic (no code); use buttons,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/liveperson-vs-voiceflow)