Compare LiveChat and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Small-Business (44.6% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
$19.00 1 user per month billed annually
LiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,786)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to LiveChat. Users appreciate its intuitive interface, stating it is "easy to use, not confusing, very clear," which enhances their daily workflow.
- Users say that while LiveChat offers a well-thought-out system with numerous add-on modules, it struggles to match the comprehensive support capabilities of Zendesk. Reviewers highlight how Zendesk centralizes customer interactions across various platforms, making it easier to manage support tasks.
- According to verified reviews, Zendesk for Customer Service shines in its ticket management features, with users noting the ease of accessing customer information directly within the platform. This integration allows for a seamless experience, contrasting with LiveChat's more fragmented approach.
- Reviewers mention that LiveChat's real-time interaction capabilities are a strong point, effectively turning customer support into a revenue-driving function. However, they also note that Zendesk's centralized system provides a more holistic view of customer interactions, which can be crucial for mid-market businesses.
- Users appreciate the quality of support from both platforms, but LiveChat receives higher marks for its responsiveness and engagement features. Reviewers highlight the effectiveness of canned responses and tags, which streamline support tasks, while Zendesk's support is praised for its comprehensive resources and guidelines.
- G2 reviewers indicate that while both platforms have similar entry-level pricing, Zendesk's extensive feature set and higher satisfaction ratings make it a more valuable investment for businesses looking for robust customer service solutions, especially in managing complex workflows.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
LiveChat
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.1
701
8.6
5,169
Ease of Use
9.3
700
8.6
5,269
Ease of Setup
9.0
280
8.0
3,236
Ease of Admin
9.1
271
8.2
3,105
Quality of Support
9.1
649
8.4
4,898
Has the product been a good partner in doing business?
9.1
263
8.4
3,029
Product Direction (% positive)
8.3
694
8.0
4,824
Features by Category
Ticket and Case Management
9.2
248
8.8
2577
|
Verified
9.1
245
8.7
2603
|
Verified
9.0
238
8.5
2530
|
Verified
9.2
253
8.4
2364
|
Verified
8.5
156
8.2
1930
|
Verified
9.0
231
8.4
2407
|
Verified
9.1
230
8.6
2406
|
Verified
8.9
142
|
Verified
8.3
1862
|
Verified
Generative AI
6.4
6
7.6
386
7.2
6
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
9.2
220
|
Verified
8.5
2066
|
Verified
9.3
232
|
Verified
8.8
2327
|
Verified
9.4
268
|
Verified
8.4
1744
|
Verified
8.9
222
|
Verified
8.0
1435
|
Verified
8.5
108
8.0
1322
|
Verified
Platform
9.1
82
|
Verified
7.7
1390
|
Verified
8.4
281
|
Verified
8.0
1781
|
Verified
9.2
88
|
Verified
8.3
1956
|
Verified
8.9
73
|
Verified
8.2
1761
|
Verified
9.0
213
|
Verified
7.9
2364
|
Verified
9.1
217
|
Verified
8.0
2416
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
7.4
9
Feature Not Available
7.5
8
7.9
206
Feature Not Available
Feature Not Available
Communication
9.2
327
|
Verified
8.6
948
|
Verified
8.9
326
|
Verified
8.4
962
|
Verified
8.4
221
8.1
719
8.8
269
|
Verified
8.5
735
|
Verified
8.3
30
8.0
520
Internal Use
8.4
281
|
Verified
8.0
1781
|
Verified
8.8
303
|
Verified
8.5
847
|
Verified
8.6
253
|
Verified
8.1
649
8.6
258
|
Verified
8.5
897
8.6
244
|
Verified
8.6
825
|
Verified
8.4
249
|
Verified
8.3
845
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Feature Not Available
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Zendesk for Customer Service are categorized as Chatbots, Live Chat, Help Desk, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Unique Categories
LiveChat is categorized as Conversational Marketing
Zendesk for Customer Service is categorized as Workforce Management, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Complaint Management, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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