# Listen360 vs Podium Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Podium excels in user experience, with many praising its **intuitive interface** and features like the reviews management system, which has reportedly helped users increase their review counts significantly.
- **Users say** that Listen360 provides valuable insights into customer feedback, particularly highlighting its ability to gauge customer sentiment through **NPS scores** and effective data filtering, making it a useful tool for understanding client perspectives.
- **Reviewers mention** that Podium's implementation process is smooth and user-friendly, with one user noting the platform's **call summarization feature** as particularly helpful for tracking important client interactions.
- **According to verified reviews** , Listen360 shines in its analytical capabilities, with users appreciating how easy it is to **analyze reviews** and feedback, which is crucial for businesses looking to improve their services.
- **G2 reviewers highlight** that while Podium has a slightly lower score in support quality compared to Listen360, it still offers a solid support experience, with users noting the platform as a good business partner overall.
- **Users express** that Podium's AI features, which help track and record calls, enhance the overall usability of the platform, making it easier for businesses to revisit important conversations and improve their customer interactions.



| | Listen360 | Podium | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 46 | 2,096 | 
| **Largest Market Segment** | Mid-Market (46.5% of reviews) | Small-Business (60.4% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Month | 

---
## Top Pros & Cons

### Listen360

Pros:
- Customer Support (1 reviews)
- Data Management (1 reviews)


### Podium

Pros:
- Ease of Use (358 reviews)
- Helpful (326 reviews)

Cons:
- Messaging Issues (86 reviews)
- Missing Features (84 reviews)

---
## Ratings Comparison
| Rating | Listen360 | Podium | 
|---|---|---|
  | **Meets Requirements** | 9.1 (32 reviews) | 9.1 (1755 reviews) | 
  | **Ease of Use** | 9.4 (32 reviews) | 9.3 (1774 reviews) | 
  | **Ease of Setup** | 8.9 (19 reviews) | 9.1 (1102 reviews) | 
  | **Ease of Admin** | 9.3 (17 reviews) | 9.3 (903 reviews) | 
  | **Quality of Support** | 9.3 (28 reviews) | 9.0 (1632 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (19 reviews) | 9.2 (921 reviews) | 
  | **Product Direction (% positive)** | 9.2 (29 reviews) | 8.9 (1738 reviews) | 

---
## Pricing

### Listen360

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Podium

#### Entry-Level Pricing

Plan: Core

Price: Contact Us Per Month

Description: With essential AI features, respond to and convert more leads faster.

Key Features:
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations

[Browse all 3 editions](https://www.g2.com/products/podium/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Podium** | 7.5/10 | 46 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Listen360 | Podium | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Listen360 | Podium | 
|---|---|---|
| **Reliability** | Not enough data | 8.0 (40 reviews) | 
| **Data Security** | Not enough data | 8.7 (41 reviews) | 

#### Interaction

| Feature | Listen360 | Podium | 
|---|---|---|
| **Complex Query Handling** | Not enough data | 8.0 (42 reviews) | 
| **Natural Conversation** | Not enough data | 8.2 (41 reviews) | 
| **Understanding** | Not enough data | 8.3 (41 reviews) | 
| **Context Management** | Not enough data | 8.3 (41 reviews) | 
| **Customizability** | Not enough data | 8.3 (40 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | Listen360 | Podium | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Listen360 | Podium | 
|---|---|---|
| **User Interaction Learning** | Not enough data | 8.1 (41 reviews) | 
| **Error Learning** | Not enough data | 7.8 (42 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | Listen360 | Podium | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Listen360 | Podium | 
|---|---|---|
| **Creativity** | Not enough data | 8.1 (42 reviews) | 
| **Content Accuracy** | Not enough data | 7.9 (42 reviews) | 

#### Admin & Configuration - AI Chatbots

| Feature | Listen360 | Podium | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Listen360 | Podium | 
|---|---|---|
| **API Flexibility** | Not enough data | Feature Not Available | 
| **Update Frequency and Utility** | Not enough data | 8.4 (42 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | 8.5 (41 reviews) | 
| **Software Integration** | Not enough data | 8.5 (40 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | Listen360 | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.4 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 6.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 6.1 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 5.9 (9 reviews) | 
| **Decision Making** | Not enough data | 6.9 (9 reviews) | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Listen360 | Podium | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Listen360 | Podium | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Podium** | 7.0/10 | 269 |

#### Messenger

| Feature | Listen360 | Podium | 
|---|---|---|
| **Sequencing** | Not enough data | 8.3 (158 reviews) | 
| **AI** | Not enough data | 7.7 (208 reviews) | 
| **Live Chat** | Not enough data | 9.1 (223 reviews) | 
| **Customization Interface** | Not enough data | Feature Not Available | 

#### Channels

| Feature | Listen360 | Podium | 
|---|---|---|
| **Social Media** | Not enough data | 7.9 (211 reviews) | 
| **Website** | Not enough data | 8.6 (221 reviews) | 
| **Text Message (SMS)** | Not enough data | 9.3 (239 reviews) | 
| **Voice Assistants** | Not enough data | Feature Not Available | 
| **Other** | Not enough data | 8.0 (195 reviews) | 

#### Customers

| Feature | Listen360 | Podium | 
|---|---|---|
| **Targeting** | Not enough data | 8.2 (153 reviews) | 
| **Profiles** | Not enough data | 8.4 (155 reviews) | 
| **Analytics** | Not enough data | 8.5 (223 reviews) | 
| **Lead Gathering** | Not enough data | 8.3 (222 reviews) | 
| **Sales Conversion** | Not enough data | 8.5 (223 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Listen360 | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 4.5 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 4.2 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 4.9 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 4.9 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (13 reviews) | 
| **Decision Making** | Not enough data | 4.9 (13 reviews) | 

### Automotive Marketing

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Podium** | 7.9/10 | 68 |

#### Platform Basics

| Feature | Listen360 | Podium | 
|---|---|---|
| **Reporting** | Not enough data | 8.6 (66 reviews) | 
| **Interoperability** | Not enough data | 8.5 (64 reviews) | 
| **Performance** | Not enough data | 9.1 (65 reviews) | 

#### Platform Data

| Feature | Listen360 | Podium | 
|---|---|---|
| **Dashboard** | Not enough data | 9.1 (65 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.0 (65 reviews) | 

#### Platform Additional Functionality

| Feature | Listen360 | Podium | 
|---|---|---|
| **Cloud** | Not enough data | 8.5 (63 reviews) | 
| **Mobility** | Not enough data | 9.1 (65 reviews) | 
| **Messaging** | Not enough data | 9.3 (65 reviews) | 

#### Platform Content

| Feature | Listen360 | Podium | 
|---|---|---|
| **Automation** | Not enough data | 9.0 (64 reviews) | 

#### Agentic AI - Automotive Marketing

| Feature | Listen360 | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 6.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (9 reviews) | 
| **Decision Making** | Not enough data | 6.7 (9 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Podium** | 7.7/10 | 275 |

#### Text Messaging

| Feature | Listen360 | Podium | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.7 (230 reviews) ✓ Verified | 
| **Two-Way Text Messaging** | Not enough data | 9.3 (243 reviews) ✓ Verified | 
| **Text Scheduler** | Not enough data | 8.4 (187 reviews) | 
| **Automatic Replies** | Not enough data | 8.6 (240 reviews) ✓ Verified | 
| **Automatic URL Shortening** | Not enough data | 8.3 (213 reviews) ✓ Verified | 
| **MMS Marketing** | Not enough data | 8.4 (216 reviews) ✓ Verified | 
| **Personalization** | Not enough data | 8.5 (233 reviews) ✓ Verified | 
| **Transactional SMS** | Not enough data | 8.5 (216 reviews) ✓ Verified | 

#### SMS Platform

| Feature | Listen360 | Podium | 
|---|---|---|
| **Reporting** | Not enough data | 8.5 (223 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.6 (224 reviews) ✓ Verified | 
| **White Label** | Not enough data | Feature Not Available | 
| **Text-to-Landline** | Not enough data | 7.6 (202 reviews) ✓ Verified | 
| **Short Codes** | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | 8.2 (206 reviews) ✓ Verified | 

#### Agentic AI - SMS Marketing

| Feature | Listen360 | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 6.1 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 6.6 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 5.8 (24 reviews) | 
| **Decision Making** | Not enough data | 5.7 (24 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Podium** | 8.1/10 | 432 |

#### Channels

| Feature | Listen360 | Podium | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (327 reviews) | 
| **Open Listening** | Not enough data | 8.1 (324 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Listen360 | Podium | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.3 (340 reviews) | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 8.5 (376 reviews) | 
| **Inbound Identification** | Not enough data | 8.4 (367 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (339 reviews) | 

#### Generative AI

| Feature | Listen360 | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (237 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (232 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Podium** | 7.6/10 | 95 |

#### Productivity Tools

| Feature | Listen360 | Podium | 
|---|---|---|
| **Notes** | Not enough data | 8.4 (87 reviews) | 
| **Internal Discussion** | Not enough data | Feature Not Available | 
| **Assignments and Tasks** | Not enough data | Feature Not Available | 
| **Workflows** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | 9.2 (90 reviews) | 
| **Integrations** | Not enough data | 8.4 (87 reviews) | 
| **Tagging System** | Not enough data | 8.0 (88 reviews) | 

#### Analytics

| Feature | Listen360 | Podium | 
|---|---|---|
| **Trends** | Not enough data | Feature Not Available | 
| **Performance Tracking** | Not enough data | Feature Not Available | 
| **Email Tracking** | Not enough data | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Listen360 | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (23 reviews) | 
| **Decision Making** | Not enough data | 6.0 (23 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Podium** | 8.8/10 | 34 |

#### Responses

| Feature | Listen360 | Podium | 
|---|---|---|
| **Personalization** | Not enough data | 9.2 (15 reviews) | 
| **Route To Human** | Not enough data | 9.2 (15 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.8 (15 reviews) | 

#### Automation - AI Agents

| Feature | Listen360 | Podium | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.7 (17 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.8 (20 reviews) | 
| **Lead Generation** | Not enough data | 8.5 (17 reviews) | 
| **Document Processing** | Not enough data | 8.8 (16 reviews) | 
| **Feedback Collection** | Not enough data | 9.0 (18 reviews) | 

#### Platform

| Feature | Listen360 | Podium | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.8 (16 reviews) | 
| **Integration** | Not enough data | 9.0 (17 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.0 (15 reviews) | 

#### Autonomy -  AI Agents

| Feature | Listen360 | Podium | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.6 (15 reviews) | 
| **Adaptive Responses** | Not enough data | 8.8 (15 reviews) | 
| **Task Execution** | Not enough data | 8.6 (16 reviews) | 
| **Problem Solving** | Not enough data | 7.9 (15 reviews) | 

#### Generative AI

| Feature | Listen360 | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (16 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (15 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Podium** | 8.5/10 | 36 |

#### Responses

| Feature | Listen360 | Podium | 
|---|---|---|
| **Customization** | Not enough data | 8.7 (33 reviews) | 
| **Control** | Not enough data | 8.4 (33 reviews) | 
| **Route To Human** | Not enough data | 8.9 (33 reviews) | 
| **Menu bars** | Not enough data | Feature Not Available | 
| **Drip sequences** | Not enough data | 8.2 (32 reviews) | 

#### Platform

| Feature | Listen360 | Podium | 
|---|---|---|
| **Live chat** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | Feature Not Available | 
| **Branding** | Not enough data | 8.5 (31 reviews) | 
| **Analytics** | Not enough data | 8.4 (32 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | 8.8 (32 reviews) | 
| **Collection of information** | Not enough data | 8.9 (31 reviews) | 

#### Generative AI

| Feature | Listen360 | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (32 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (31 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Podium** | 8.3/10 | 346 |

#### Conversational Platform

| Feature | Listen360 | Podium | 
|---|---|---|
| **Personalization** | Not enough data | 8.7 (297 reviews) | 
| **Omnichannel** | Not enough data | 8.4 (253 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (166 reviews) | 
| **Proactive Engagement** | Not enough data | 8.5 (182 reviews) | 

#### Support Automation

| Feature | Listen360 | Podium | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.5 (258 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (166 reviews) | 
| **Transcripts** | Not enough data | 8.7 (169 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (174 reviews) | 

#### Generative AI

| Feature | Listen360 | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (153 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (155 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Podium** | 8.4/10 | 800 |

#### Generative AI

| Feature | Listen360 | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (246 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (244 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Listen360 | Podium | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (699 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.0 (725 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (509 reviews) | 
| **In-App Messaging** | Not enough data | 9.0 (665 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 7.3 (295 reviews) | 

####  Internal Use

| Feature | Listen360 | Podium | 
|---|---|---|
| **Customization ** | Not enough data | 8.2 (617 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.9 (677 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.6 (646 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.6 (627 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.8 (634 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.5 (598 reviews) ✓ Verified | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | 9.1/10 | 19 |
| **Podium** | N/A | N/A |

#### Generative AI

| Feature | Listen360 | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Listen360 | Podium | 
|---|---|---|
| **Brand Design Consistency** | 9.1 (15 reviews) | Not enough data | 
| **Survey Deployment** | 9.2 (14 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 9.3 (18 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.6 (15 reviews) | Not enough data | 

#### Process Management

| Feature | Listen360 | Podium | 
|---|---|---|
| **Feedback Aggregation** | 9.0 (16 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 9.4 (16 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.2 (15 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 9.0 (15 reviews) | Not enough data | 

#### System Management

| Feature | Listen360 | Podium | 
|---|---|---|
| **Security** | Feature Not Available | Not enough data | 
| **System Monitoring** | Feature Not Available | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Podium** | 6.6/10 | 42 |

#### Platform Basics - VoIP Providers

| Feature | Listen360 | Podium | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 6.8 (11 reviews) | 
| **Call Management** | Not enough data | 6.5 (11 reviews) | 
| **Network monitoring** | Not enough data | 6.2 (10 reviews) | 
| **Integrations** | Not enough data | 5.8 (11 reviews) | 
| **Virtual PBX** | Not enough data | 5.8 (10 reviews) | 
| **SIP trunking services** | Not enough data | 6.5 (10 reviews) | 

#### Basic Communication

| Feature | Listen360 | Podium | 
|---|---|---|
| **Phone Calls** | Not enough data | 8.4 (42 reviews) | 
| **Video Calls** | Not enough data | Feature Not Available | 
| **Instant Messaging** | Not enough data | Feature Not Available | 
| **Screen Sharing** | Not enough data | Feature Not Available | 
| **Conference Calls** | Not enough data | Feature Not Available | 
| **Desk-to-Desk Calls** | Not enough data | 7.3 (37 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Listen360 | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 6.0 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 6.2 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (7 reviews) | 

#### Access

| Feature | Listen360 | Podium | 
|---|---|---|
| **Software Pairing** | Not enough data | Feature Not Available | 
| **Browser Extension** | Not enough data | Feature Not Available | 
| **Individual Download** | Not enough data | Feature Not Available | 

#### Advanced Features

| Feature | Listen360 | Podium | 
|---|---|---|
| **Hold Music** | Not enough data | 6.7 (39 reviews) | 
| **Automated Attendants** | Not enough data | Feature Not Available | 
| **VOiP Number** | Not enough data | 8.1 (39 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | 8.5/10 | 21 |
| **Podium** | 7.3/10 | 765 |

#### Consumer Intelligence

| Feature | Listen360 | Podium | 
|---|---|---|
| **Customer Feedback** | 9.3 (20 reviews) ✓ Verified | 9.1 (634 reviews) ✓ Verified | 
| **Competitive Intelligence** | Feature Not Available | 8.4 (519 reviews) | 
| **Sentiment Analysis** | 8.8 (19 reviews) ✓ Verified | 8.5 (561 reviews) ✓ Verified | 

#### Reporting

| Feature | Listen360 | Podium | 
|---|---|---|
| **Corporate Reporting** | 8.1 (12 reviews) | 8.4 (526 reviews) ✓ Verified | 
| **Dashboard** | 8.9 (19 reviews) ✓ Verified | 8.9 (652 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Listen360 | Podium | 
|---|---|---|
| **Social Networks Monitoring** | 8.1 (7 reviews) | 8.5 (519 reviews) | 
| **Social Media Management** | 7.1 (7 reviews) | 7.3 (203 reviews) | 
| **Digital Media Monitoring** | Feature Not Available | 8.3 (513 reviews) | 

#### In-House Management

| Feature | Listen360 | Podium | 
|---|---|---|
| **Employee Performance** | 8.8 (15 reviews) ✓ Verified | 8.6 (504 reviews) | 
| **Team Workflow** | 8.8 (11 reviews) ✓ Verified | 8.6 (504 reviews) ✓ Verified | 

#### Generative AI

| Feature | Listen360 | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (139 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Listen360 | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.1 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 5.8 (12 reviews) | 
| **Adaptive Learning** | Not enough data | 5.3 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 5.6 (12 reviews) | 
| **Decision Making** | Not enough data | 5.6 (12 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Podium** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Listen360 | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

**Unique to Listen360 (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Podium (11):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Automotive Marketing Software](https://www.g2.com/categories/automotive-marketing), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Listen360 | Podium | 
|---|---|---|
| **Small-Business** | 39.5% | 60.4% | 
| **Mid-Market** | 46.5% | 34.7% | 
| **Enterprise** | 14.0% | 4.9% | 

### By Industry

#### Listen360

- **Real Estate:** 14.0%
- **Hospital & Health Care:** 14.0%
- **Health, Wellness and Fitness:** 14.0%
- **Consumer Services:** 11.6%
- **Retail:** 4.7%
- **Non-Profit Organization Management:** 4.7%
- **Computer Software:** 4.7%
- **Education Management:** 4.7%
- **Accounting:** 2.3%
- **Automotive:** 2.3%
- **Other:** 23.3%

#### Podium

- **Automotive:** 19.9%
- **Retail:** 13.8%
- **Consumer Services:** 9.1%
- **Construction:** 7.9%
- **Furniture:** 6.2%
- **Hospital & Health Care:** 3.9%
- **Medical Practice:** 3.7%
- **Luxury Goods & Jewelry:** 3.5%
- **Health, Wellness and Fitness:** 2.6%
- **Insurance:** 2.5%
- **Other:** 26.9%

---
## Alternatives

### Alternatives to Listen360

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4064 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (643 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5519 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4044 reviews)

### Alternatives to Podium

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4064 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (154 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (522 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)

---
## Top Discussions

### Listen360

- Title: [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) — 1 comment
  > **Top comment:** "Businesses send the survey to customers and customers click the rating 1-10 and without submitting that rating is recorded.
Ridiculous and STUPID..."
- Title: [How long does it take to get up and running on Listen360?](https://www.g2.com/discussions/how-long-does-it-take-to-get-up-in-running-on-listen360) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Listen360 can be fully implemented as quickly as one day to several weeks depending on your needs and customization."
- Title: [Which applications does Listen360 integrate with?](https://www.g2.com/discussions/which-applications-does-listen360-integrate-with) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Listen360 can integrate into any back-office system and has custom integrations with the following applications:
Salesforce, MINDBODY, ABC Financial, Club..."

### Podium

- Title: [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) — 3 comments, 3 upvotes
  > **Top comment:** "Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs."
- Title: [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) — 2 comments
  > **Top comment:** "No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer..."
- Title: [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) — 2 comments
  > **Top comment:** "Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. "
- Title: [How do I edit my templates ( If this is not a permissions issues )](https://www.g2.com/discussions/how-do-i-edit-my-templates-if-this-is-not-a-permissions-issues) — 2 comments, 1 upvote
  > **Top comment:** "If it is not a permissions issue then to be honest I am not sure.  You can create new templates.  When I login to Podium on a computer it tells me that you..."
- Title: [On an Android phone is there a way other than Google Play Store to download Podium to my cell phone?](https://www.g2.com/discussions/on-an-android-phone-is-there-a-way-other-than-google-play-store-to-download-podium-to-my-cell-phone) — 2 comments, 1 upvote
  > **Top comment:** "Aptoid has been designed according to Google standards, and the experience is almost as good as the Play Store with a well-designed user interface"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/listen360-vs-podium)