Compare Listen360 and Podium 
At a Glance
Market Segments
Mid-Market (47.6% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Month
Listen360
Star Rating
(45)4.5 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Listen360Podium
Star Rating
(2,067)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in customer communication, with users highlighting its ability to consolidate text messages, reviews, and customer interactions into one platform, making it easy to respond quickly to inquiries.
- Users say Listen360 provides strong analytical capabilities, particularly for tracking customer NPS scores, which is beneficial for businesses looking to gauge customer satisfaction effectively.
- Reviewers mention that Podium's text messaging feature is a standout, allowing businesses to reach customers rapidly and receive quick responses, which enhances overall customer engagement.
- According to verified reviews, Listen360 is praised for its ease of integration and data filtering, making it a solid choice for organizations that prioritize feedback analysis from clients and employees.
- Users highlight that while Podium has a higher overall satisfaction score, Listen360's users appreciate its focus on employee feedback and performance, indicating a balanced approach to customer and employee engagement.
- G2 reviewers note that Podium's implementation process is generally quick and intuitive, which is a significant advantage for small businesses looking to get up and running without extensive setup challenges.
Pricing
Entry-Level Pricing
Listen360
No pricing availablePodium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Listen360
No trial information availablePodium
No trial information availableRatings
Meets Requirements
9.1
31
9.1
1,737
Ease of Use
9.4
31
9.3
1,756
Ease of Setup
8.8
18
9.1
1,087
Ease of Admin
9.3
16
9.3
889
Quality of Support
9.3
27
9.0
1,614
Has the product been a good partner in doing business?
9.6
18
9.2
907
Product Direction (% positive)
9.2
28
9.0
1,723
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.3
157
Not enough data
7.6
206
Not enough data
9.1
221
Not enough data
Feature Not Available
Channels
Not enough data
7.9
211
Not enough data
8.6
220
Not enough data
9.3
236
Not enough data
Feature Not Available
Not enough data
8.0
195
Customers
Not enough data
8.2
152
Not enough data
8.4
155
Not enough data
8.5
222
Not enough data
8.3
222
Not enough data
8.5
222
Agentic AI - Conversational Marketing
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
Not enough data
8.7
230
|
Verified
Not enough data
9.3
240
|
Verified
Not enough data
8.4
187
Not enough data
8.6
239
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
SMS Platform
Not enough data
8.5
223
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Channels
Not enough data
8.2
325
Not enough data
8.1
322
Not enough data
Feature Not Available
Design
Not enough data
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Generative AI
Not enough data
7.5
234
Not enough data
7.5
229
Responses
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
8.9
14
Automation - AI Agents
Not enough data
8.8
16
Not enough data
8.8
18
Not enough data
8.5
16
Not enough data
8.8
15
Not enough data
8.8
15
Platform
Not enough data
9.0
14
Not enough data
9.1
15
Not enough data
9.2
14
Autonomy - AI Agents
Not enough data
8.6
14
Not enough data
8.8
14
Not enough data
8.7
15
Not enough data
7.9
14
Generative AI
Not enough data
8.6
15
Not enough data
8.7
14
Responses
Not enough data
8.7
33
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.4
32
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Generative AI
Not enough data
8.1
32
Not enough data
8.1
31
Conversational Platform
Not enough data
8.7
296
Not enough data
8.4
253
Not enough data
8.3
166
Not enough data
8.5
182
Support Automation
Not enough data
8.5
258
Not enough data
8.3
166
Not enough data
8.7
168
Not enough data
8.1
174
Generative AI
Not enough data
7.5
153
Not enough data
7.5
155
Generative AI
Not enough data
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Communication
Not enough data
9.2
697
|
Verified
Not enough data
9.0
722
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Not enough data
7.3
295
Internal Use
Not enough data
8.2
617
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
627
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
598
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.1
15
Not enough data
9.2
14
|
Verified
Not enough data
9.2
17
|
Verified
Not enough data
8.6
15
Not enough data
Process Management
8.9
15
|
Verified
Not enough data
9.4
16
Not enough data
9.2
15
|
Verified
Not enough data
8.9
14
Not enough data
System Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Consumer Intelligence
9.3
20
|
Verified
9.1
631
|
Verified
Feature Not Available
8.4
518
8.8
19
|
Verified
8.5
559
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.1
12
8.4
524
|
Verified
8.9
19
|
Verified
8.9
650
|
Verified
Media Monitoring
8.1
7
8.5
518
7.1
7
7.3
199
Feature Not Available
8.3
511
In-House Management
8.8
15
|
Verified
8.6
503
8.8
11
|
Verified
8.6
503
|
Verified
Generative AI
Not enough data
7.5
138
Agentic AI - Online Reputation Management
Not enough data
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Listen360 and Podium are categorized as Online Reputation Management
Unique Categories
Listen360 is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Listen360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
14.3%
Hospital & Health Care
14.3%
Health, Wellness and Fitness
14.3%
Consumer Services
9.5%
Retail
4.8%
Other
42.9%
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.1%
Discussions
How does Listen 360 work?
1 Comment
SD
Businesses send the survey to customers and customers click the rating 1-10 and without submitting that rating is recorded.
Ridiculous and STUPID...Read more
How long does it take to get up and running on Listen360?
1 Comment
Official Response from Listen360
Listen360 can be fully implemented as quickly as one day to several weeks depending on your needs and customization.Read more
Which applications does Listen360 integrate with?
1 Comment
Official Response from Listen360
Listen360 can integrate into any back-office system and has custom integrations with the following applications:
Salesforce, MINDBODY, ABC Financial, Club...Read more
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
Is podium a CRM?
2 Comments
GY
No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer...Read more
What does the company podium do?
2 Comments
MB
Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. Read more
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