Compare Lime Connect (formerly Userlike) and Zendesk for Customer Service

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Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike)
(453)
4.4 out of 5
Lime Connect (formerly Userlike)
By Lime Connect
Zendesk for Customer Service
Zendesk for Customer Service
(6,838)
4.3 out of 5
Zendesk for Customer Service
By Zendesk
At a Glance
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plans
Zendesk for Customer Service
Zendesk for Customer Service
Star Rating
(6,838)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined experience for managing customer queries, with users highlighting its ability to consolidate all tickets and emails in one place, making it easier to respond quickly and efficiently.
  • Users say that Lime Connect (formerly Userlike) offers a simple yet effective user interface, which many find easy to implement in their operations. However, some users note that they haven't had the opportunity to test customer support, which could be a concern for those needing immediate assistance.
  • Reviewers mention that Zendesk for Customer Service has a robust set of features, including generative AI capabilities that help create multi-level responses, enhancing the overall customer experience. This feature is particularly praised for its effectiveness in handling complex queries.
  • According to verified reviews, Lime Connect shines in its quick implementation process, with users expressing satisfaction with how efficiently they were able to get up and running. This is a significant advantage for small businesses looking for a fast setup.
  • G2 reviewers highlight that while Zendesk for Customer Service has a slightly lower ease of setup score compared to Lime Connect, it still provides a comprehensive platform that many users find indispensable for customer support, thanks to its extensive feature set.
  • Users report that both platforms offer good customization options, but Lime Connect's flexibility in managing operator roles and skills without needing to update the application is particularly noted, making it a strong choice for businesses that require adaptability.
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Browse all 4 pricing plans
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Browse all 7 pricing plans
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.5
347
8.6
5,198
Ease of Use
8.7
348
8.6
5,309
Ease of Setup
8.8
261
8.0
3,262
Ease of Admin
8.5
266
8.2
3,130
Quality of Support
8.6
285
8.4
4,935
Has the product been a good partner in doing business?
8.6
235
8.4
3,054
Product Direction (% positive)
8.9
328
8.0
4,849
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
8.2
3,624
Ticket and Case Management
Not enough data
8.8
2585
|
Verified
Not enough data
8.7
2617
|
Verified
Not enough data
8.5
2547
|
Verified
Not enough data
8.4
2374
|
Verified
Not enough data
8.2
1934
|
Verified
Not enough data
8.4
2409
|
Verified
Not enough data
8.6
2411
|
Verified
Not enough data
8.3
1868
|
Verified
Generative AI
Not enough data
7.6
388
Not enough data
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2069
|
Verified
Not enough data
8.8
2338
|
Verified
Not enough data
8.4
1751
|
Verified
Not enough data
8.0
1436
|
Verified
Not enough data
8.0
1329
|
Verified
Platform
Not enough data
7.7
1391
|
Verified
8.2
112
|
Verified
8.0
1781
|
Verified
Not enough data
8.3
1957
|
Verified
Not enough data
8.2
1768
|
Verified
Not enough data
7.9
2371
|
Verified
Not enough data
8.0
2420
|
Verified
Conversational MarketingHide 21 FeaturesShow 21 Features
7.8
21
Not enough data
Messenger
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Not enough data
Channels
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Customers
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Complaint ManagementHide 8 FeaturesShow 8 Features
Not enough data
8.0
888
Usability
Not enough data
8.3
664
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
176
Not enough data
7.2
175
Shared InboxHide 12 FeaturesShow 12 Features
Not enough data
8.1
411
Productivity Tools
Not enough data
8.5
323
Not enough data
8.3
324
Not enough data
8.4
311
Not enough data
8.4
303
Not enough data
8.5
315
Not enough data
8.2
311
Not enough data
8.2
343
Analytics
Not enough data
7.7
263
Not enough data
8.0
304
Not enough data
8.2
292
Agentic AI - Shared Inbox
Not enough data
7.1
21
Not enough data
7.4
22
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
8.0
85
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
ChatbotsHide 14 FeaturesShow 14 Features
8.2
23
8.2
609
Responses
8.2
17
8.1
466
8.1
16
8.1
464
8.3
16
8.3
446
8.2
16
8.1
445
Feature Not Available
8.1
354
Platform
8.8
18
8.6
470
8.3
17
8.3
469
8.2
16
8.3
462
8.2
16
8.2
465
Feature Not Available
Feature Not Available
8.0
16
Feature Not Available
7.9
18
8.4
454
Generative AI
Not enough data
8.1
111
Not enough data
8.2
110
Conversational SupportHide 10 FeaturesShow 10 Features
7.8
50
8.1
1,089
Conversational Platform
Feature Not Available
8.1
861
7.8
25
8.3
716
Feature Not Available
8.2
682
8.0
17
8.2
748
Support Automation
7.9
28
8.1
712
Feature Not Available
8.3
757
8.0
26
8.4
716
7.8
15
8.1
787
Generative AI
7.7
5
7.8
203
7.3
5
7.8
202
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
8.4
197
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
7.9
112
Customer Support
Not enough data
8.1
84
Not enough data
7.5
76
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.0
82
Artificial Intelligence
Not enough data
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Live ChatHide 14 FeaturesShow 14 Features
8.3
148
8.3
2,680
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
8.6
120
|
Verified
8.6
949
|
Verified
8.2
124
|
Verified
8.5
964
|
Verified
8.2
57
8.1
719
Feature Not Available
8.5
736
|
Verified
8.5
35
|
Verified
8.0
520
Internal Use
8.2
112
|
Verified
8.0
1781
|
Verified
8.3
94
|
Verified
8.5
847
|
Verified
8.1
84
|
Verified
8.1
649
8.3
89
|
Verified
8.5
897
8.2
88
|
Verified
8.6
826
|
Verified
8.2
92
|
Verified
8.3
847
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
Not enough data
8.2
1,764
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1512
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
846
Not enough data
7.7
665
Not enough data
8.2
813
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Social Customer ServiceHide 14 FeaturesShow 14 Features
8.1
34
8.4
839
Generative AI
Not enough data
7.4
77
Not enough data
7.5
78
Process
Feature Not Available
8.4
563
Feature Not Available
9.1
743
8.1
13
8.8
692
Channels
Feature Not Available
9.0
742
7.3
14
8.4
586
8.6
27
8.7
565
8.6
7
8.2
486
8.3
20
8.3
421
Insight
7.9
14
8.1
539
7.7
16
8.3
647
Feature Not Available
8.5
562
Feature Not Available
8.7
666
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
8.1
77
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
WhatsApp MarketingHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
8.3
104
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Automation
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Autonomy
Not enough data
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce ManagementHide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike)
Zendesk for Customer Service
Zendesk for Customer Service
Lime Connect (formerly Userlike) and Zendesk for Customer Service are categorized as Conversational Support, Chatbots, Social Customer Service, and Live Chat
Unique Categories
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike) is categorized as Conversational Marketing and WhatsApp Marketing
Zendesk for Customer Service
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
79.6%
Mid-Market(51-1000 emp.)
15.6%
Enterprise(> 1000 emp.)
4.8%
Zendesk for Customer Service
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
41.1%
Mid-Market(51-1000 emp.)
45.6%
Enterprise(> 1000 emp.)
13.3%
Reviewers' Industry
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike)
Computer Software
7.7%
Information Technology and Services
7.5%
Marketing and Advertising
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Zendesk for Customer Service
Zendesk for Customer Service
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Alternatives
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike) Alternatives
Fin
Fin
Add Fin
LiveChat
LiveChat
Add LiveChat
LivePerson
LivePerson
Add LivePerson
Drift
Drift
Add Drift
Zendesk for Customer Service
Zendesk for Customer Service Alternatives
Fin
Fin
Add Fin
Tidio
Tidio
Add Tidio
Hiver
Hiver
Add Hiver
Freshdesk
Freshdesk
Add Freshdesk
Discussions
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike) Discussions
extension trial
2 Comments
Pascal v.
PV
Hi Sophie, Yes, no problem! Just reach out to our support team through our chat :) Read more
Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete
1 Comment
Pascal v.
PV
Hi, If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need.Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
Pascal v.
PV
Hi Sezare, Thanks for reaching out! To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
See all discussions
Zendesk for Customer Service
Zendesk for Customer Service Discussions
Is zendesk any good?
8 Comments
Amged M.
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
Jeff C.
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
Omiunu E.
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
See all discussions
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Spotlight Categories

Add Product
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike)
Zendesk for Customer Service
Zendesk for Customer Service