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Compare Level AI and Medallia Agent Connect 
Featured Products
At a Glance
Market Segments
Mid-Market (59.6% of reviews)
Mid-Market (55.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Level AI
Star Rating
(200)4.7 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Level AIMedallia Agent Connect
Star Rating
(274)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Medallia Agent ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Level AI excels in providing a straightforward implementation process, with users highlighting how easy it was to get started. In contrast, Medallia Agent Connect, while customizable, has not received recent reviews that speak to its onboarding experience, leaving some potential users uncertain about the setup.
- Users say that Level AI's reporting features are particularly valuable, allowing contact center representatives to track their performance effectively. This is complemented by feedback indicating that the platform continues to deliver excellent value. Meanwhile, Medallia Agent Connect users appreciate the ability to check their performance in real-time, but the lack of recent reviews raises questions about its current standing in the market.
- Reviewers mention that Medallia Agent Connect offers a highly customizable quality assurance section, which users find beneficial for tailoring their evaluations. However, Level AI's focus on innovative solutions and customer success has garnered it a more favorable G2 Score, suggesting a broader appeal among users.
- According to verified reviews, both products receive high marks for ease of use, but Medallia Agent Connect stands out slightly with its intuitive interface. Users have noted that they enjoy the ability to change questions and customize their experience, which enhances their day-to-day usability.
- Users highlight that Level AI's technology is reliable and efficient, consistently exceeding expectations. This reliability is crucial for contact centers, where performance can directly impact customer satisfaction. In comparison, while Medallia Agent Connect has a solid reputation, the lack of recent user feedback may indicate a need for improvement in maintaining user engagement.
- Reviewers appreciate the quality of support provided by Medallia Agent Connect, noting its responsiveness and helpfulness. However, Level AI's strong focus on customer success and innovative solutions suggests that it may offer a more proactive support experience, which could be a deciding factor for potential buyers.
Pricing
Entry-Level Pricing
Level AI
No pricing availableMedallia Agent Connect
No pricing availableFree Trial
Level AI
No trial information availableMedallia Agent Connect
No trial information availableRatings
Meets Requirements
8.8
179
9.0
180
Ease of Use
8.9
186
9.2
181
Ease of Setup
8.9
159
9.1
97
Ease of Admin
9.0
47
9.0
95
Quality of Support
9.0
168
9.3
160
Has the product been a good partner in doing business?
9.1
44
9.3
97
Product Direction (% positive)
9.5
177
8.5
165
Features by Category
Call Analytics
9.0
42
Not enough data
8.8
40
Not enough data
8.7
39
Not enough data
8.6
40
Not enough data
Agent Performance Management
8.9
41
Not enough data
8.5
41
Not enough data
8.8
41
Not enough data
Generative AI
8.5
39
Not enough data
Agentic AI - Conversation Intelligence
8.2
13
Not enough data
8.3
13
Not enough data
8.6
13
Not enough data
8.5
13
Not enough data
8.5
13
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Quality Assurance
9.2
124
9.0
98
9.0
124
8.9
88
8.8
123
8.5
92
Engagement
8.9
123
9.1
92
8.9
123
9.0
101
8.5
121
8.7
84
Performance
8.6
120
9.1
90
9.0
121
9.2
73
Generative AI
8.7
86
Not enough data
8.7
86
Not enough data
Algorithm
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
System
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
Data Ingestion
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Presentation
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feedback Management
Not enough data
9.0
20
Not enough data
8.8
17
Not enough data
8.3
25
Feedback Analysis
Not enough data
9.0
16
Not enough data
9.1
17
Not enough data
9.1
25
Feedback Sources
Not enough data
9.1
20
Not enough data
9.2
22
Not enough data
8.1
14
Not enough data
9.2
22
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
18
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.2
18
Not enough data
8.9
18
Not enough data
8.5
16
Not enough data
7.8
17
Not enough data
Feedback
8.7
17
Not enough data
8.9
18
Not enough data
8.9
17
Not enough data
9.3
16
Not enough data
8.4
16
Not enough data
8.8
15
Not enough data
9.1
16
Not enough data
Generative AI
8.7
17
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
51
Not enough data
Automation
8.9
52
Not enough data
8.8
52
Not enough data
8.6
51
Not enough data
Autonomy
8.7
51
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.7
51
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Level AI and Medallia Agent Connect are categorized as Contact Center Quality Assurance
Unique Categories
Level AI is categorized as Sales Coaching, Speech Analytics, Conversation Intelligence, Natural Language Generation (NLG), Natural Language Understanding (NLU), and AI Customer Support Agents
Medallia Agent Connect is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Agent Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
27.5%
Printing
9.3%
Food & Beverages
9.3%
Retail
6.7%
Marketing and Advertising
6.2%
Other
40.9%
Retail
16.0%
Consumer Services
12.2%
Apparel & Fashion
11.0%
Food & Beverages
7.2%
Consumer Goods
6.8%
Other
46.8%
Alternatives
Discussions
What is LevelAI used for?
1 Comment
JS
To improve customer service in contact centers.Read more
Level AI has no more discussions with answers
Can I see other leaderboards from other companies?
1 Comment
MG
Depends of they want o share data collectively .Read more
Medallia Agent Connect has no more discussions with answers
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