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At a Glance
Market Segments
Mid-Market (59.6% of reviews)
Mid-Market (64.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at £20.00 1 Per user Per Month
Level AI
Star Rating
(200)4.7 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Level AIevaluagent
Star Rating
(418)4.5 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that evaluagent excels in Ease of Setup with a score of 9.3, making it a preferred choice for teams looking to implement quickly. In contrast, Level AI scores 8.9, indicating a slightly more complex setup process.
- Reviewers mention that evaluagent has a higher score in Quality of Support at 9.2, with many users praising the responsiveness and helpfulness of the support team. Level AI follows closely with a score of 9.0, but some users have noted longer wait times for assistance.
- G2 users highlight that evaluagent shines in Call Analysis with a score of 9.0, providing detailed insights that help improve customer interactions. Meanwhile, Level AI scores 8.7, with users appreciating its capabilities but desiring more depth in analysis features.
- Users on G2 report that evaluagent has a strong edge in Feedback with a score of 9.0, as it allows for easy collection and implementation of user feedback. Level AI scores 8.9, with users noting its feedback features but wishing for more customization options.
- Reviewers mention that Level AI outperforms in Artificial Intelligence with a score of 8.8, particularly in its advanced machine learning capabilities. In comparison, evaluagent scores 8.4, with users indicating that while it offers solid AI features, it lacks some of the sophistication found in Level AI.
- Users say that both products are comparable in Compliance, each scoring 9.0, but evaluagent is often highlighted for its user-friendly compliance reporting tools, which some users find more intuitive than those offered by Level AI.
Pricing
Entry-Level Pricing
Level AI
No pricing availableevaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
Level AI
No trial information availableevaluagent
Free Trial is available
Ratings
Meets Requirements
8.8
179
9.1
358
Ease of Use
8.9
186
9.0
367
Ease of Setup
8.9
159
9.2
257
Ease of Admin
9.0
47
9.1
100
Quality of Support
9.0
168
9.1
316
Has the product been a good partner in doing business?
9.1
44
9.3
101
Product Direction (% positive)
9.5
177
9.4
360
Features by Category
Call Analytics
9.0
42
Feature Not Available
8.8
40
8.7
39
8.7
39
8.9
42
8.6
40
Feature Not Available
Agent Performance Management
8.9
41
8.9
44
8.5
41
8.7
40
8.8
41
8.4
41
Generative AI
8.5
39
8.9
28
Agentic AI - Conversation Intelligence
8.2
13
Not enough data
8.3
13
Not enough data
8.6
13
Not enough data
8.5
13
Not enough data
8.5
13
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Quality Assurance
9.2
124
9.2
329
9.0
124
8.9
312
8.8
123
8.8
327
Engagement
8.9
123
9.0
316
8.9
123
8.7
324
8.5
121
8.4
287
Performance
8.6
120
8.5
292
9.0
121
8.9
290
Generative AI
8.7
86
7.4
201
8.7
86
7.6
199
Algorithm
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
System
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
Data Ingestion
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Presentation
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
8.7
18
8.6
19
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.2
18
Not enough data
8.9
18
Not enough data
8.5
16
Not enough data
7.8
17
Not enough data
Feedback
8.7
17
Not enough data
8.9
18
Not enough data
8.9
17
Not enough data
9.3
16
Not enough data
8.4
16
Not enough data
8.8
15
Not enough data
9.1
16
Not enough data
Generative AI
8.7
17
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
51
Not enough data
Automation
8.9
52
Not enough data
8.8
52
Not enough data
8.6
51
Not enough data
Autonomy
8.7
51
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.7
51
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Level AI and evaluagent are categorized as Speech Analytics, Conversation Intelligence, and Contact Center Quality Assurance
Unique Categories
Level AI is categorized as Sales Coaching, Natural Language Generation (NLG), Natural Language Understanding (NLU), and AI Customer Support Agents
evaluagent has no unique categories
Reviews
Reviewers' Company Size
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
27.5%
Printing
9.3%
Food & Beverages
9.3%
Retail
6.7%
Marketing and Advertising
6.2%
Other
40.9%
Financial Services
22.3%
Consumer Services
20.6%
Insurance
8.6%
Gambling & Casinos
3.7%
Computer Games
3.4%
Other
41.4%
Alternatives
Discussions
What is LevelAI used for?
1 Comment
JS
To improve customer service in contact centers.Read more
Level AI has no more discussions with answers
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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