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At a Glance
Market Segments
Mid-Market (65.5% of reviews)
Mid-Market (76.6% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
$ < 50,000 annual customer service requests
Kustomer
Star Rating
(503)4.5 out of 5
Market Segments
Mid-Market (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansZoom Virtual Agent
Star Rating
(215)4.5 out of 5
Market Segments
Mid-Market (76.6% of reviews)
Pros & Cons
Entry-Level Pricing
$ < 50,000 annual customer service requests
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Virtual Agent excels in ticket collaboration with a score of 9.2, allowing teams to work together seamlessly on customer issues, while Kustomer, although strong, has a slightly lower score in this area.
- Reviewers mention that Kustomer shines in its customer and contacts database, scoring 9.1, which provides a robust platform for managing customer information, whereas Zoom Virtual Agent's score in this category is not specified, indicating a potential gap.
- G2 users highlight that Zoom Virtual Agent has a superior ticket creation user experience with a score of 9.1, making it easier for users to submit requests, while Kustomer's ticket creation experience is not as highly rated.
- Users on G2 note that Kustomer offers better customization options with a score of 8.9, allowing businesses to tailor the software to their specific needs, while Zoom Virtual Agent's customization score is lower at 7.4.
- Reviewers mention that Kustomer's omnichannel capabilities are impressive, scoring 9.2, which enables businesses to engage customers across various platforms effectively, while Zoom Virtual Agent's score in this area is not as strong.
- Users say that Zoom Virtual Agent has a higher quality of support with a score of 9.0, indicating that users feel well-supported, whereas Kustomer's support quality is slightly lower at 8.9, suggesting a potential area for improvement.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Zoom Virtual Agent
Standard
$
< 50,000 annual customer service requests
Standard Features:
- Intelligent Self-Service Q&A
- Support for Images in Answers
- UI Config Manager
Free Trial
Kustomer
No trial information availableZoom Virtual Agent
Free Trial is available
Ratings
Meets Requirements
8.9
378
8.6
148
Ease of Use
8.8
393
8.7
148
Ease of Setup
8.6
203
8.5
104
Ease of Admin
8.1
151
8.6
98
Quality of Support
9.0
360
9.0
147
Has the product been a good partner in doing business?
8.8
147
9.4
100
Product Direction (% positive)
8.8
369
9.0
135
Features by Category
Ticket and Case Management
9.2
181
|
Verified
Not enough data
9.1
185
|
Verified
Not enough data
8.9
188
|
Verified
Not enough data
8.9
181
|
Verified
Not enough data
8.9
160
|
Verified
Not enough data
8.9
179
|
Verified
Not enough data
9.2
180
|
Verified
Not enough data
9.2
179
|
Verified
Not enough data
Generative AI
7.8
48
Not enough data
8.4
48
Not enough data
Agentic AI - Help Desk
7.8
42
Not enough data
7.9
42
Not enough data
8.1
42
Not enough data
Communication Channels
8.9
163
|
Verified
Not enough data
9.3
184
|
Verified
Not enough data
9.1
160
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.7
148
Not enough data
Platform
8.0
82
Not enough data
8.7
168
|
Verified
Not enough data
9.2
123
|
Verified
Not enough data
8.9
119
|
Verified
Not enough data
8.4
155
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
7.9
34
Not enough data
7.7
34
Not enough data
8.4
34
Not enough data
8.2
29
Not enough data
Feature Not Available
Platform
Not enough data
8.3
29
Not enough data
8.0
33
Not enough data
8.4
34
Not enough data
8.2
33
Not enough data
7.2
23
Not enough data
7.8
24
Not enough data
7.3
27
Generative AI
Not enough data
9.3
10
Not enough data
9.3
10
Conversational Platform
9.0
183
Not enough data
9.1
178
Not enough data
9.0
164
Not enough data
8.9
85
Not enough data
Support Automation
9.0
161
Not enough data
9.0
176
Not enough data
9.2
153
Not enough data
8.6
88
Not enough data
Generative AI
8.2
53
Not enough data
8.3
53
Not enough data
Generative AI
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Not enough data
Communication
8.9
156
|
Verified
Not enough data
8.9
174
|
Verified
Not enough data
9.0
144
|
Verified
Not enough data
8.8
134
|
Verified
Not enough data
8.1
84
Not enough data
Internal Use
8.7
168
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
8.2
90
Not enough data
8.8
152
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
9.0
174
|
Verified
Not enough data
Generative AI
8.4
34
8.7
5
Self-Service Experience
8.9
90
8.1
45
8.7
87
8.1
80
8.6
68
6.6
27
8.3
51
8.6
30
8.7
55
7.8
36
Self-Service Platform
9.0
59
8.4
44
8.9
59
8.1
42
8.5
53
7.8
44
9.0
57
7.9
36
Agentic AI - Customer Self-Service
7.9
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
Generative AI
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Not enough data
Process
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Not enough data
Channels
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Not enough data
Insight
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Not enough data
Generative AI
8.0
35
Not enough data
8.3
35
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
9.6
9
Not enough data
9.3
7
Not enough data
9.2
8
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
9
Not enough data
8.1
8
Not enough data
8.8
8
Meeting Insights - AI Meeting Assistants
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
9.1
9
Accessibility - AI Meeting Assistants
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Agentic AI - AI Meeting Assistants
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.5
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Automation
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Autonomy
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Zoom Virtual Agent are categorized as Customer Self-Service
Unique Categories
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and AI Agents For Business Operations
Zoom Virtual Agent is categorized as Chatbots, AI Meeting Assistants, AI Chatbots, and AI Writing Assistant
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Virtual Agent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
12.8%
Retail
11.8%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.8%
Food & Beverages
5.6%
Other
57.8%
Computer Software
19.4%
Retail
7.0%
Internet
7.0%
Health, Wellness and Fitness
5.5%
Consumer Services
5.5%
Other
55.7%
Alternatives
Discussions
How long are your contracts? Can I change plans?
1 Comment
Official Response from Kustomer
Plans are annual. We will work with you on a payment plan if needed.Read more
Is my business data private and safe?
1 Comment
Official Response from Kustomer
Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine...Read more
Does Kustomer integrate with other applications?
1 Comment
Official Response from Kustomer
Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment,...Read more
Does Solvvy offer a free trial?
1 Comment
Official Response from Zoom Virtual Agent
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 Comment
Official Response from Zoom Virtual Agent
Implementing Solvvy only takes 1 - 2 weeks.Read more
Who are Solvvy's customers?
1 Comment
Official Response from Zoom Virtual Agent
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
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