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Compare Kustomer and Zendesk for Customer Service 
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At a Glance
Market Segments
Mid-Market (65.5% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
$19.00 1 user per month billed annually
Kustomer
Star Rating
(502)4.5 out of 5
Market Segments
Mid-Market (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite offers a solid ticket creation user experience with a score of 8.8, while Kustomer excels with a score of 9.2, highlighting its intuitive interface and streamlined process for creating tickets.
- Reviewers mention that Kustomer's quality of support is rated higher at 8.9 compared to Zendesk's 8.4, indicating that Kustomer provides more responsive and helpful customer service, which is crucial for businesses needing timely assistance.
- G2 users note that Kustomer shines in ticket collaboration with a score of 9.2, while Zendesk matches at 8.6, suggesting that Kustomer's features facilitate better teamwork and communication among support agents.
- Users on G2 highlight that Kustomer's automation capabilities, particularly in response automation, score 8.8, surpassing Zendesk's 8.4, which allows for more efficient handling of customer inquiries and reduces response times.
- Reviewers mention that Kustomer's customer profiles feature, scoring 9.0, provides a more comprehensive view of customer interactions compared to Zendesk's 8.3, enabling support teams to personalize their responses effectively.
- Users say that Kustomer's integration capabilities are rated higher at 9.0 versus Zendesk's 8.2, making it easier for businesses to connect with other tools and platforms, enhancing overall workflow efficiency.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Kustomer
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
378
8.6
5,118
Ease of Use
8.8
392
8.6
5,162
Ease of Setup
8.6
202
8.0
3,186
Ease of Admin
8.1
151
8.2
3,073
Quality of Support
9.0
360
8.4
4,796
Has the product been a good partner in doing business?
8.8
147
8.4
2,999
Product Direction (% positive)
8.8
369
8.0
4,771
Features by Category
Ticket and Case Management
9.2
180
|
Verified
8.8
2552
|
Verified
9.1
185
|
Verified
8.7
2567
|
Verified
8.9
188
|
Verified
8.5
2492
|
Verified
8.9
181
|
Verified
8.4
2337
|
Verified
8.9
160
|
Verified
8.2
1921
|
Verified
8.9
179
|
Verified
8.4
2398
|
Verified
9.2
180
|
Verified
8.6
2386
|
Verified
9.1
178
|
Verified
8.3
1853
|
Verified
Generative AI
7.8
48
7.6
384
8.4
48
7.6
385
Agentic AI - Help Desk
7.8
42
7.8
245
7.9
42
7.9
245
8.1
42
8.0
246
Communication Channels
8.9
163
|
Verified
8.5
2060
|
Verified
9.3
184
|
Verified
8.8
2310
|
Verified
9.1
160
|
Verified
8.4
1724
|
Verified
8.5
160
|
Verified
8.0
1428
|
Verified
8.7
148
8.0
1313
|
Verified
Platform
8.0
82
7.8
1387
|
Verified
8.7
168
|
Verified
8.0
1777
|
Verified
9.2
123
|
Verified
8.3
1947
|
Verified
8.9
119
|
Verified
8.2
1739
|
Verified
8.4
155
|
Verified
7.9
2339
|
Verified
8.5
155
|
Verified
8.0
2407
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
9.0
183
8.1
859
9.1
178
8.3
716
9.0
164
8.2
684
8.9
85
8.2
749
Support Automation
9.0
161
8.2
714
9.0
176
8.3
757
9.2
153
8.4
711
8.6
88
8.1
788
Generative AI
8.2
53
7.8
204
8.3
53
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
7.3
43
Feature Not Available
7.5
43
7.9
207
6.9
42
Feature Not Available
Communication
8.9
156
|
Verified
8.6
950
|
Verified
8.9
174
|
Verified
8.5
964
|
Verified
9.0
144
|
Verified
8.1
720
8.8
134
|
Verified
8.5
737
|
Verified
8.1
84
8.0
520
Internal Use
8.7
168
|
Verified
8.0
1777
|
Verified
9.1
153
|
Verified
8.5
849
|
Verified
8.2
90
8.1
650
8.8
152
|
Verified
8.5
898
9.0
157
|
Verified
8.6
824
|
Verified
9.0
174
|
Verified
8.3
848
|
Verified
Generative AI
8.4
34
Feature Not Available
Self-Service Experience
8.9
90
8.5
1499
8.7
87
8.5
1436
8.6
68
8.0
1024
8.3
51
7.7
648
8.7
55
8.0
780
Self-Service Platform
9.0
59
8.2
828
8.9
59
8.2
841
8.5
53
7.7
658
9.0
57
8.2
806
Agentic AI - Customer Self-Service
7.9
21
8.3
63
8.4
21
8.3
63
8.5
21
8.2
64
8.3
21
8.7
63
8.4
21
8.6
61
8.5
21
8.2
63
8.4
20
8.1
63
Generative AI
8.2(won by 0.8)
23
7.4
77
8.3(won by 0.8)
23
7.5
78
Process
8.8(won by 0.4)
40
8.4
564
9.2(won by 0.1)
44
9.1
741
9.4(won by 0.5)
45
8.9
689
Channels
9.6(won by 0.6)
45
9.0
740
9.0(won by 0.6)
42
8.4
586
9.2(won by 0.5)
42
8.7
563
9.1(won by 0.9)
41
8.2
485
9.3(won by 1.0)
41
8.3
421
Insight
9.1(won by 0.9)
42
8.2
539
8.7(won by 0.4)
45
8.3
648
8.4
40
8.5(won by 0.1)
562
8.7(tied score)
43
8.7(tied score)
666
Generative AI
8.0
35
7.8
67
8.3
35
7.7
66
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.5
6
8.4
70
7.5
6
8.2
71
6.9
6
8.3
71
7.8
6
8.3
69
7.5
6
8.3
70
Customer Interaction Automation - AI Customer Support Agents
7.8
6
8.2
70
7.8
6
8.4
70
7.8
6
8.4
70
8.1
6
8.5
70
Automation
8.6
6
8.6
70
8.3
6
8.6
71
8.6
6
8.0
70
Autonomy
8.6
6
8.2
70
8.9
6
8.4
69
8.3
6
8.4
70
7.8
6
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Zendesk for Customer Service are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Kustomer is categorized as AI Agent Builders
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, Complaint Management, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
12.7%
Retail
11.8%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.8%
Food & Beverages
5.6%
Other
57.9%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
How long are your contracts? Can I change plans?
1 Comment
Official Response from Kustomer
Plans are annual. We will work with you on a payment plan if needed.Read more
Is my business data private and safe?
1 Comment
Official Response from Kustomer
Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine...Read more
Does Kustomer integrate with other applications?
1 Comment
Official Response from Kustomer
Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment,...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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