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Compare KnowledgeOwl and Zoho Desk

See this
side-by-side comparison of KnowledgeOwl vs. Zoho Desk
based on preference data from user reviews. KnowledgeOwl rates 4.5/5 stars with 71 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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KnowledgeOwl
KnowledgeOwl
(71)
4.5 out of 5
KnowledgeOwl
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
KnowledgeOwl
KnowledgeOwl
Zoho Desk
Zoho Desk
Market Segments
KnowledgeOwl
KnowledgeOwl
Mid-Market (42.3% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
KnowledgeOwl
KnowledgeOwl
$30 month
Zoho Desk
Zoho Desk
$0 for 3 agents

KnowledgeOwl vs Zoho Desk

When assessing the two solutions, reviewers found KnowledgeOwl easier to use, set up, and administer. Reviewers also preferred doing business with KnowledgeOwl overall.

  • Reviewers felt that KnowledgeOwl meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that KnowledgeOwl is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over Zoho Desk.
Categories
Shared Categories
KnowledgeOwl
KnowledgeOwl
Zoho Desk
Zoho Desk
KnowledgeOwl and Zoho Desk are categorized as Customer Self-Service
Unique Categories
KnowledgeOwl
KnowledgeOwl is categorized as Enterprise Wiki
Zoho Desk
Zoho Desk is categorized as Live Chat, Social Customer Service, and Help Desk
Pricing
KnowledgeOwl
KnowledgeOwl Pricing
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Additional Users
$20month
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 70
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 70
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
KnowledgeOwl
KnowledgeOwl
8.8
Responses: 51
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
KnowledgeOwl
KnowledgeOwl
8.9
Responses: 54
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
KnowledgeOwl
KnowledgeOwl
9.6
Responses: 63
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
KnowledgeOwl
KnowledgeOwl
9.6
Responses: 51
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
KnowledgeOwl
KnowledgeOwl
9.3
Responses: 70
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Knowledge Share
Knowledge Base
KnowledgeOwl
KnowledgeOwl
8.6
Responses: 6
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
KnowledgeOwl
KnowledgeOwl
8.6
Responses: 6
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
KnowledgeOwl
KnowledgeOwl
Not enough data available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
KnowledgeOwl
KnowledgeOwl
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 462
Interaction
Web Portals
KnowledgeOwl
KnowledgeOwl
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
KnowledgeOwl
KnowledgeOwl
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
KnowledgeOwl
KnowledgeOwl
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
KnowledgeOwl
KnowledgeOwl
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 467
Reviewers' Company Size
Reviewers of KnowledgeOwl were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
KnowledgeOwl
KnowledgeOwl
31.0%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
KnowledgeOwl
KnowledgeOwl
42.3%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
KnowledgeOwl
KnowledgeOwl
26.8%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
KnowledgeOwl
KnowledgeOwl Industry
Computer Software
21.1%
Internet
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Information Technology and Services
7.0%
Other
47.9%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
KnowledgeOwl
Jamie T.
Administrator in Education Management

Simplicity. Easy to setup and assign users to roles.

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
KnowledgeOwl
GN
User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
KnowledgeOwl
KnowledgeOwl Discussions
Monty the Mongoose crying
KnowledgeOwl has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Screenshots
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