Compare KnowledgeOwl and Zoho Desk
 KnowledgeOwl |  Zoho Desk Optimized for quick response | |
| Star Rating | KnowledgeOwl | Zoho Desk |
| Market Segments | KnowledgeOwl Mid-Market (42.3% of reviews) | Zoho Desk Small-Business (70.6% of reviews) |
| Entry Level Price | KnowledgeOwl $30 month | Zoho Desk $0 for 3 agents |
KnowledgeOwl vs Zoho Desk
When assessing the two solutions, reviewers found KnowledgeOwl easier to use, set up, and administer. Reviewers also preferred doing business with KnowledgeOwl overall.
- Reviewers felt that KnowledgeOwl meets the needs of their business better than Zoho Desk.
- When comparing quality of ongoing product support, reviewers felt that KnowledgeOwl is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of KnowledgeOwl over Zoho Desk.
Simplicity. Easy to setup and assign users to roles.
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
