 KnowledgeOwl |  Zoho Desk (1,104) 4.3 out of 5 Optimized for quick response |
Pricing
KnowledgeOwl Subscription $49 month | FREE $0 /agent/month | |
Additional Knowledge Bases $30 month | PROFESSIONAL $12 /agent/month | |
Additional Users $20 month | ENTERPRISE $25 /agent/month | |
Free Trial Unavailable | Free Trial |
Ratings
| Meets Requirements | ||
| Ease of Use | ||
| Ease of Setup | ||
| Ease of Admin | ||
| Quality of Support | ||
| Ease of Doing Business With | ||
| Product Direction (% positive) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | ||
Mid-Market (51-1000 emp.) | ||
Enterprise (> 1000 emp.) |
Reviewers' Industry
Computer Software 22.2% | Information Technology and Services 24.0% | |
Internet 8.3% | Computer Software 10.5% | |
Information Technology and Services 8.3% | Telecommunications 4.0% | |
Education Management 8.3% | Marketing and Advertising 3.9% | |
Non-Profit Organization Management 6.9% | Internet 3.8% | |
Other 45.8% | Other 53.8% |
Reviews
| Most Helpful Favorable Review | Brandon W. Administrator in Marketing and Advertising Consistently adding new features and support is lightning fast. | János C. Administrator in Information Technology and Services Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the... |
| Most Helpful Critical Review | G2 User in Non-Profit Organization Management I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was... | G2 User in Computer Software I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search... |
