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Compare KnowledgeOwl vs Zoho Desk
See this
comparison of KnowledgeOwl vs. Zoho Desk
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. Zoho Desk rates 4.3/5 stars with 1,105 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
FREE
$0
/agent/month
 
Additional Knowledge Bases
$30
month
PROFESSIONAL
$12
/agent/month
 
Additional Users
$20
month
ENTERPRISE
$25
/agent/month
 
Free Trial Unavailable
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
Ease of Use
Ease of Use
9.0
8.5
Ease of Setup
Ease of Setup
8.9
8.2
Ease of Admin
Ease of Admin
8.9
8.4
Quality of Support
Quality of Support
9.6
8.2
Ease of Doing Business With
Ease of Doing Business With
9.6
8.5
Product Direction (% positive)
Product Direction (% positive)
9.3
8.7
Meets Requirements
KnowledgeOwl
9.0
Zoho Desk
8.7
Ease of Use
KnowledgeOwl
9.0
Zoho Desk
8.5
Ease of Setup
KnowledgeOwl
8.9
Zoho Desk
8.2
Ease of Admin
KnowledgeOwl
8.9
Zoho Desk
8.4
Quality of Support
KnowledgeOwl
9.6
Zoho Desk
8.2
Ease of Doing Business With
KnowledgeOwl
9.6
Zoho Desk
8.5
Product Direction (% positive)
KnowledgeOwl
9.3
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
9.0
Zoho Desk
8.7
Searchable Articles
KnowledgeOwl
8.7
Zoho Desk
8.6
Community Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.4
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Zoho Desk
8.5
Forum to Reponse
KnowledgeOwl
Not enough data available
Zoho Desk
8.5
Tickets and Tagging
KnowledgeOwl
Not enough data available
Zoho Desk
8.8
Live Chat
KnowledgeOwl
Not enough data available
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
71.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.5%
23.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
26.1%
5.6%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.1%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
22.2%
Information Technology and Services
24.0%
 
Internet
8.3%
Computer Software
10.5%
 
Information Technology and Services
8.3%
Telecommunications
4.0%
 
Education Management
8.3%
Marketing and Advertising
3.9%
 
Non-Profit Organization Management
6.9%
Internet
3.8%
 
Other
45.8%
Other
53.8%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Brandon W.
Administrator in Marketing and Advertising

Consistently adding new features and support is lightning fast.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
KnowledgeOwl
Most Helpful Favorable Review
Brandon W.
Administrator in Marketing and Advertising

Consistently adding new features and support is lightning fast.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
KnowledgeOwl
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Zoho Desk
No downloads provided
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