Compare KnowledgeOwl vs Zoho Desk
 KnowledgeOwl |  Zoho Desk (1,220) 4.3 out of 5 Optimized for quick response |
Pricing
KnowledgeOwl Subscription $49 month | FREE $0 /agent/month | |
Additional Knowledge Bases $30 month | PROFESSIONAL $12 /agent/month | |
Additional Users $20 month | ENTERPRISE $25 /agent/month | |
Free Trial Unavailable | Free Trial |
Ratings
| Meets Requirements | ||
| Ease of Use | ||
| Ease of Setup | ||
| Ease of Admin | ||
| Quality of Support | ||
| Ease of Doing Business With | ||
| Product Direction (% positive) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | ||
Mid-Market (51-1000 emp.) | ||
Enterprise (> 1000 emp.) |
Reviewers' Industry
Computer Software 22.2% | Information Technology and Services 23.4% | |
Internet 8.3% | Computer Software 10.5% | |
Information Technology and Services 8.3% | Telecommunications 3.9% | |
Education Management 8.3% | Internet 3.9% | |
Non-Profit Organization Management 6.9% | Marketing and Advertising 3.8% | |
Other 45.8% | Other 54.6% |
Reviews
| Most Helpful Favorable Review | Jeffery G. Administrator I like that I am able to update the information needed by our employees as I get it. The program is very intuitive to use and take little time to learn. You do not need mad computer or HTLM skills to run the program. It is great to have customer service... | Garret A. User in Information Technology and Services The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The... |
| Most Helpful Critical Review | Andrea P. Administrator in Human Resources One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all. | G2 User in Computer Software I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search... |
