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Compare Kayako and Spiceworks Cloud Help Desk 
Featured Products
At a Glance
Market Segments
Small-Business (55.9% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$15/agent/month
Free
Kayako
Star Rating
(222)4.0 out of 5
Market Segments
Small-Business (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansKayako vs Spiceworks Cloud Help Desk
When assessing the two solutions, reviewers found Spiceworks Cloud Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with Spiceworks Cloud Help Desk overall.
- Reviewers felt that Spiceworks Cloud Help Desk meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that Spiceworks Cloud Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Spiceworks Cloud Help Desk over Kayako.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
Kayako
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.1
201
8.6
286
Ease of Use
8.4
199
8.7
287
Ease of Setup
8.0
132
8.7
215
Ease of Admin
8.0
131
8.8
217
Quality of Support
8.1
187
8.4
235
Has the product been a good partner in doing business?
8.3
130
8.9
176
Product Direction (% positive)
7.1
198
8.1
286
Features by Category
Ticket and Case Management
8.7
155
|
Verified
8.2
13
|
Verified
8.5
154
|
Verified
8.3
13
|
Verified
8.1
148
|
Verified
8.8
11
|
Verified
8.3
140
|
Verified
8.3
10
8.0
129
|
Verified
8.8
7
|
Verified
7.6
145
|
Verified
8.8
11
|
Verified
8.5
147
|
Verified
8.1
12
|
Verified
7.8
55
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
131
|
Verified
8.3
12
|
Verified
8.7
142
|
Verified
9.3
12
|
Verified
8.3
104
|
Verified
7.5
6
|
Verified
7.4
56
|
Verified
6.0
5
Feature Not Available
Feature Not Available
Platform
7.7
83
|
Verified
5.8
8
|
Verified
7.9
115
|
Verified
7.4
9
|
Verified
8.2
102
|
Verified
9.2
10
|
Verified
7.9
65
|
Verified
7.5
8
|
Verified
7.4
131
|
Verified
8.3
9
|
Verified
7.7
128
|
Verified
8.0
11
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
40
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
7.9
115
|
Verified
7.4
9
|
Verified
8.7
37
|
Verified
Not enough data
8.1
31
|
Verified
Not enough data
8.7
41
|
Verified
Not enough data
8.6
37
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
48
Not enough data
8.7
49
Not enough data
8.5
39
Not enough data
7.1
8
Not enough data
6.9
8
Not enough data
Self-Service Platform
6.9
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.3
8
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Reporting
Not enough data
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kayako and Spiceworks Cloud Help Desk are categorized as Help Desk
Unique Categories
Kayako is categorized as Live Chat, Customer Self-Service, Shared Inbox, and Digital Customer Service Platforms
Spiceworks Cloud Help Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.8%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.7%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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