1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Spiceworks Cloud Help Desk Discussions](https://www.g2.com/products/spiceworks-cloud-help-desk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") ](/products/spiceworks-cloud-help-desk/reviews) [ Spiceworks Cloud Help Desk ](/products/spiceworks-cloud-help-desk/reviews) (311)4.3/5 Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options. Learn more about both plan types at https://www.spiceworks.com/free-cloud-help-desk-software/ Show More * * * ### 46.0 Nps Score Already have Spiceworks Cloud Help Desk? ### All Spiceworks Cloud Help Desk Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Spiceworks Cloud Help Desk used for? ](/discussions/what-is-spiceworks-cloud-help-desk-used-for) What is Spiceworks Cloud Help Desk used for? [ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Spiceworks+Cloud+Help+Desk+questions+and+get+answers+from+expert+users+in+our+Spiceworks+Cloud+Help+Desk+Discussions+section.&title=Spiceworks+Cloud+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspiceworks-cloud-help-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Spiceworks+Cloud+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspiceworks-cloud-help-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspiceworks-cloud-help-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Spiceworks+Cloud+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspiceworks-cloud-help-desk%2Fdiscuss%0aAsk+Spiceworks+Cloud+Help+Desk+questions+and+get+answers+from+expert+users+in+our+Spiceworks+Cloud+Help+Desk+Discussions+section.) 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[Derick R.](https://www.g2.com/users/95c06f2d-3189-43ea-a6de-f21a232c418b "Derick R.") • over 10 years ago Shipper Clerk at Parker Hannifin Shipper Clerk at Parker Hannifin More Options - [ # I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection? ](/discussions/remote-management) Remote management [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * (true)\<0\>0\>Upvotes (false) * * * 4 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Spiceworks+Cloud+Help+Desk+questions+and+get+answers+from+expert+users+in+our+Spiceworks+Cloud+Help+Desk+Discussions+section.&title=Spiceworks+Cloud+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspiceworks-cloud-help-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Spiceworks+Cloud+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspiceworks-cloud-help-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspiceworks-cloud-help-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Spiceworks+Cloud+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspiceworks-cloud-help-desk%2Fdiscuss%0aAsk+Spiceworks+Cloud+Help+Desk+questions+and+get+answers+from+expert+users+in+our+Spiceworks+Cloud+Help+Desk+Discussions+section.) 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Answer a few questions to help the Spiceworks Cloud Help Desk community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspiceworks-cloud-help-desk%2Fdiscuss%3Fsmall_ask%3Dspiceworks-cloud-help-desk) No ## Top Contributors in Spiceworks Cloud Help Desk 1 ![Derick R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derick R.") DR Loading... ### [Derick R.](https://www.g2.com/users/95c06f2d-3189-43ea-a6de-f21a232c418b "Derick R.") Shipper Clerk 1 pt 2 ![Mike B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike B.") MB Loading... ### [Mike B.](https://www.g2.com/users/61a12fb2-0b57-400a-8fda-cf8d34d327f6 "Mike B.") Technical Operations Manager 1 pt 3 ![Alicia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alicia M.") 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