Top 10 Spiceworks Cloud Help Desk Alternatives & Competitors

Top 10 Alternatives to Spiceworks Cloud Help Desk Recently Reviewed By G2 Community

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Freshservice
By Freshworks
4.6/5
(1,327)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to Spiceworks Cloud Help Desk, Freshservice is:
Slower to reach roi
More expensive
Better at support
Categories in common with Spiceworks Cloud Help Desk:
Service Desk
Help Desk

Jira Service Management
By Atlassian
4.3/5
(975)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to Spiceworks Cloud Help Desk, Jira Service Management is:
Slower to reach roi
More expensive
Better at meeting requirements
Categories in common with Spiceworks Cloud Help Desk:
Service Desk
Help Desk

SysAid
By SysAid
4.5/5
(743)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
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Reviewers say compared to Spiceworks Cloud Help Desk, SysAid is:
Slower to reach roi
More expensive
Better at support
Categories in common with Spiceworks Cloud Help Desk:
Service Desk
Help Desk

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Vivantio
By Vivantio
4.3/5
(295)
Product Description
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
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Reviewers say compared to Spiceworks Cloud Help Desk, Vivantio is:
Slower to reach roi
More expensive
Better at support
Categories in common with Spiceworks Cloud Help Desk:
Service Desk
Help Desk

Freshdesk
By Freshworks
4.4/5
(3,733)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Spiceworks Cloud Help Desk, Freshdesk is:
Slower to reach roi
More expensive
Better at support
Categories in common with Spiceworks Cloud Help Desk:
Help Desk

SolarWinds Service Desk
By SolarWinds Worldwide LLC
4.3/5
(775)
Product Description
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
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Reviewers say compared to Spiceworks Cloud Help Desk, SolarWinds Service Desk is:
Slower to reach roi
More expensive
Better at support
Categories in common with Spiceworks Cloud Help Desk:
Service Desk

Atera
By Atera
4.6/5
(1,114)
Product Description
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
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Reviewers say compared to Spiceworks Cloud Help Desk, Atera is:
More expensive
Slower to reach roi
Better at support
Categories in common with Spiceworks Cloud Help Desk:
Service Desk
Help Desk

BMC Helix ITSM
By BMC Helix
3.7/5
(293)
Product Description
BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.
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Reviewers say compared to Spiceworks Cloud Help Desk, BMC Helix ITSM is:
Slower to reach roi
More expensive
Categories in common with Spiceworks Cloud Help Desk:
Service Desk

GLPI
By TECLIB
4.6/5
(40)
Product Description
GLPI is an incredible Free and Open-Source ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legit control over your company's IT budget, and expenses.
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Reviewers say compared to Spiceworks Cloud Help Desk, GLPI is:
Slower to reach roi
Better at meeting requirements
More expensive
Categories in common with Spiceworks Cloud Help Desk:
Service Desk