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Compare Kapture CX and Vtiger Help Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (55.8% of reviews)
Mid-Market (54.5% of reviews)
Entry-Level Pricing
Contact Us 1 Users Per Month
FREE Up to 10 users free forever
Kapture CX
Star Rating
(350)4.5 out of 5
Market Segments
Mid-Market (55.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Users Per Month
Browse all 3 pricing plansVtiger Help Desk
Star Rating
(12)4.1 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
FREE Up to 10 users free forever
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kapture CX excels in providing a smooth user experience, with many users appreciating its ability to display all past customer interactions at a glance. This feature allows support teams to quickly access customer history, enhancing efficiency in resolving queries.
- Users say that Vtiger Help Desk offers a highly customizable interface, which they find user-friendly. Reviewers highlight the ability to create a structured ticket format and track tickets easily, making it a strong choice for teams that value flexibility in their support processes.
- According to verified reviews, Kapture CX has a slight edge in overall satisfaction, reflected in its higher star rating. Users commend its innovative marketing strategies and ease of use, indicating that it meets the needs of modern customer service teams effectively.
- Reviewers mention that Vtiger Help Desk allows for seamless collaboration between teams, enabling users to assign co-owners to tickets. This feature is particularly beneficial for organizations that require cross-departmental cooperation to resolve customer issues efficiently.
- G2 reviewers highlight that Kapture CX's reporting and dashboard features are well-received, with users finding them useful for tracking performance metrics. This capability helps teams stay informed about their service levels and customer satisfaction trends.
- Users express mixed feelings about the support quality of Vtiger Help Desk, noting that while it is generally good, there are areas for improvement. In contrast, Kapture CX has received positive feedback for its responsive support team, which users find helpful in their day-to-day operations.
Pricing
Entry-Level Pricing
Kapture CX
ENTERPRISE
Contact Us
1 Users Per Month
Includes all features in Professional, plus...
- Ticketing System
- Omnichannel - Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
- 1000+ API Integrations
Vtiger Help Desk
Help Desk Free
FREE
Up to 10 users free forever
For a full list of features, see<br/><a href="https://www.vtiger.com/complete-pricing-table/">the complete pricing table</a>
- Manage contacts
- Manage cases
- Knowledge base
Free Trial
Kapture CX
No trial information availableVtiger Help Desk
Free Trial is available
Ratings
Meets Requirements
9.0
299
8.0
10
Ease of Use
9.1
300
9.2
10
Ease of Setup
9.1
253
Not enough data
Ease of Admin
8.7
113
Not enough data
Quality of Support
8.8
298
8.7
10
Has the product been a good partner in doing business?
8.8
114
Not enough data
Product Direction (% positive)
9.4
272
8.7
9
Features by Category
Ticket and Case Management
8.9
107
7.2
9
8.8
96
8.7
9
8.7
92
8.1
9
8.7
89
8.0
9
8.4
90
8.3
8
8.6
88
8.3
9
8.6
89
9.6
8
8.8
93
8.5
8
Generative AI
8.2
66
Not enough data
8.3
66
Not enough data
Agentic AI - Help Desk
7.7
28
Not enough data
7.6
28
Not enough data
8.0
28
Not enough data
Communication Channels
9.0
86
9.2
8
8.8
86
7.8
9
8.5
83
9.3
7
8.7
84
8.6
7
8.8
79
8.8
8
Platform
8.2
78
Not enough data
8.7
105
Not enough data
8.6
86
Not enough data
8.6
87
Not enough data
8.4
88
7.1
7
8.5
83
8.3
7
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.5
18
Not enough data
8.4
17
Not enough data
Interaction
8.3
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.7
15
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.8
15
Not enough data
8.6
15
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.6
15
Not enough data
8.6
15
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.8
14
Not enough data
8.6
15
Not enough data
8.6
14
Not enough data
8.8
14
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Administration
8.8
31
Not enough data
8.9
28
Not enough data
8.6
28
Not enough data
Knowledge Management
9.1
28
Not enough data
9.3
27
Not enough data
8.5
27
Not enough data
Compliance
8.6
28
Not enough data
8.8
28
Not enough data
8.7
28
Not enough data
8.9
27
Not enough data
Customer Support
9.0
29
Not enough data
9.0
29
Not enough data
8.8
28
Not enough data
Data Security
8.7
26
Not enough data
9.0
27
Not enough data
9.1
25
Not enough data
8.8
25
Not enough data
Administration
9.0
27
Not enough data
8.9
29
Not enough data
9.1
30
Not enough data
Generative AI
8.7
21
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
76
Not enough data
8.5
72
Not enough data
8.2
74
Not enough data
Design
8.7
74
Not enough data
8.4
74
Not enough data
8.7
76
Not enough data
8.7
76
Not enough data
8.6
74
Not enough data
Generative AI
7.6
38
Not enough data
7.5
38
Not enough data
Usability
8.6
73
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Reporting
8.7
73
Not enough data
8.4
72
Not enough data
8.7
73
Not enough data
Generative AI
7.3
33
Not enough data
7.8
33
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.0
35
Not enough data
8.9
35
Not enough data
8.9
35
Not enough data
9.0
35
Not enough data
9.0
34
Not enough data
Platform
8.6
33
Not enough data
9.1
33
Not enough data
8.7
33
Not enough data
8.8
33
Not enough data
8.8
34
Not enough data
8.9
35
Not enough data
9.0
33
Not enough data
Generative AI
8.8
14
Not enough data
7.9
13
Not enough data
Feedback Management
7.6
7
Not enough data
6.7
7
Not enough data
7.9
7
Not enough data
Feedback Analysis
6.4
7
Not enough data
8.1
7
Not enough data
6.1
6
Not enough data
Feedback Sources
7.9
7
Not enough data
6.7
7
Not enough data
7.4
7
Not enough data
6.9
7
Not enough data
Generative AI
7.3
5
Not enough data
7.7
5
Not enough data
Conversational Platform
8.3
42
Not enough data
8.2
42
Not enough data
8.1
41
Not enough data
8.0
41
Not enough data
Support Automation
8.0
40
Not enough data
8.4
41
Not enough data
7.9
41
Not enough data
8.3
41
Not enough data
Generative AI
8.0
23
Not enough data
7.5
22
Not enough data
Generative AI
7.9
7
Not enough data
7.1
7
Not enough data
6.2
7
Not enough data
Communication
9.7
28
Not enough data
9.7
29
Not enough data
9.6
29
Not enough data
9.2
28
Not enough data
9.5
26
Not enough data
Internal Use
8.7
105
Not enough data
9.9
27
Not enough data
9.2
29
Not enough data
9.2
27
Not enough data
9.9
28
Not enough data
9.6
28
Not enough data
Generative AI
8.6
48
Not enough data
Self-Service Experience
8.9
66
8.9
6
8.5
63
8.6
6
8.5
61
Feature Not Available
8.3
60
Not enough data
8.7
62
Not enough data
Self-Service Platform
8.6
63
Not enough data
8.6
60
Not enough data
8.6
61
Not enough data
8.7
58
Not enough data
Agentic AI - Customer Self-Service
8.7
20
Not enough data
8.6
20
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.5
20
Not enough data
Generative AI
8.7(won by default)
40
Not enough data
8.7(won by default)
40
Not enough data
Process
Feature Not Available
Not enough data
8.8(won by default)
52
Not enough data
8.4(won by default)
49
Not enough data
Channels
9.0(won by default)
52
Not enough data
8.8(won by default)
53
Not enough data
8.4(won by default)
48
Not enough data
8.9(won by default)
48
Not enough data
9.0(won by default)
48
Not enough data
Insight
8.6(won by default)
51
Not enough data
8.6(won by default)
52
Not enough data
8.5(won by default)
46
Not enough data
8.9(won by default)
50
Not enough data
Generative AI
7.5
6
Not enough data
7.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
9
Not enough data
7.8
9
Not enough data
Before the Job
7.8
16
Not enough data
8.5
12
Not enough data
8.5
16
Not enough data
8.6
17
Not enough data
On the Job
9.3
14
Not enough data
7.9
16
Not enough data
9.0
12
Not enough data
8.2
14
Not enough data
8.8
15
Not enough data
After the Job
8.9
17
Not enough data
8.7
15
Not enough data
9.1
11
Not enough data
8.9
12
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
14
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.7
15
Not enough data
7.6
15
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
15
Not enough data
7.6
15
Not enough data
8.3
14
Not enough data
8.1
14
Not enough data
Automation
8.2
15
Not enough data
7.9
15
Not enough data
8.3
15
Not enough data
Autonomy
8.1
15
Not enough data
7.9
15
Not enough data
8.0
15
Not enough data
8.1
15
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kapture CX and Vtiger Help Desk are categorized as Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
Kapture CX is categorized as AI Chatbots, Digital Customer Service Platforms, Feedback Analytics, Conversational Support, Complaint Management, Customer Communications Management, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Live Chat, Enterprise Feedback Management, Field Service Management, AI Agents For Business Operations, and AI Customer Support Agents
Vtiger Help Desk has no unique categories
Reviews
Reviewers' Company Size
Kapture CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vtiger Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
14.2%
Pharmaceuticals
7.9%
Health, Wellness and Fitness
6.9%
Telecommunications
6.0%
Retail
5.7%
Other
59.3%
Information Technology and Services
18.2%
Human Resources
18.2%
Higher Education
18.2%
Computer Software
18.2%
Management Consulting
9.1%
Other
18.2%
Alternatives
Discussions
What is CRM and its functions?
3 Comments
PC
CRM stands for Customer Relationship Management and is a software system that helps business owners easily track all communications and nurture relationships...Read more
Can I customize my interface on this platform?
1 Comment
KC
Hi Lowin,
Thanks for your query
You can configure and customize the platform but you cannot customize the User Interface.
Kapture is a CRM Platform on...Read more
Please make user interface bit attractive
1 Comment
EN
It is a support used to highlight the attractive object, it can be makeup for a person, it can be a belt for a dog or something else that beautifies.Read more
Vtiger Help Desk has no discussions with answers
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