Compare Agentforce Field Service (formerly Salesforce Field Service) and Jotform 
Featured Products
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Small-Business (73.6% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Free
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(1,003)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansJotform
Star Rating
(4,976)4.7 out of 5
Market Segments
Small-Business (73.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jotform excels in ease of use, with users appreciating its intuitive interface for creating specialized forms. One user highlighted how it streamlines the process of adding standard fields alongside upload fields, making it particularly beneficial for businesses needing customized submissions.
- Users say that Agentforce Field Service shines in mobile accessibility, allowing technicians to capture data in the field even without a Wi-Fi connection. This feature is crucial for on-the-go operations, as it ensures that important information is stored until a signal is available.
- Reviewers mention that Jotform offers a free entry-level price, making it an attractive option for small businesses looking to manage forms without a financial commitment. This affordability is a significant advantage for startups and smaller teams.
- According to verified reviews, Agentforce Field Service is praised for its smart scheduling and real-time visibility, which are essential for efficient field operations. Users appreciate the seamless integration with the Salesforce platform, enhancing overall operational connectivity.
- G2 reviewers report that while Jotform has a higher satisfaction score, Agentforce Field Service benefits from a more established market presence, which can translate to more robust support and resources for mid-market users.
- Users say that Jotform's quick implementation process is a standout feature, with many noting the intuitive onboarding wizard that simplifies setup. In contrast, some users of Agentforce Field Service have found the setup process to be more complex, which may pose challenges for new users.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableJotform
Free Trial is available
Ratings
Meets Requirements
8.6
362
9.1
3,822
Ease of Use
8.4
754
9.2
3,902
Ease of Setup
7.8
621
9.1
3,018
Ease of Admin
8.3
182
9.1
2,599
Quality of Support
8.6
352
8.8
3,020
Has the product been a good partner in doing business?
8.7
175
9.1
2,481
Product Direction (% positive)
8.9
355
9.3
3,805
Features by Category
Registration
Not enough data
9.0
754
Not enough data
9.2
771
Not enough data
8.0
651
Not enough data
7.9
622
Not enough data
8.2
626
Generative AI
Not enough data
7.4
400
Marketing and Communications
Not enough data
7.8
590
Not enough data
8.5
676
Not enough data
8.3
666
Not enough data
8.3
621
Not enough data
7.5
571
Not enough data
7.8
573
Agentic AI - Event Registration & Ticketing
Not enough data
7.0
78
Not enough data
7.3
78
Not enough data
7.3
79
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
Not enough data
8.5
62
Not enough data
8.7
61
Not enough data
8.0
59
Agentic AI - Lead Capture
Not enough data
7.8
52
Not enough data
7.7
50
Data Capture
Not enough data
8.4
58
Not enough data
8.7
65
Not enough data
7.9
58
Not enough data
8.5
62
Analytics
Not enough data
8.7
61
Not enough data
8.5
63
Customization
Not enough data
9.3
73
Not enough data
9.0
63
Not enough data
8.8
68
Not enough data
8.8
64
Survey Management
Not enough data
9.2
1175
Not enough data
9.3
1196
Not enough data
8.8
1136
Not enough data
9.0
1089
Survey Customization
Not enough data
8.6
1012
Not enough data
8.6
1060
Not enough data
8.3
945
Not enough data
8.0
851
Survey Insights
Not enough data
8.6
1090
Not enough data
7.9
840
Not enough data
8.8
1091
Not enough data
8.5
1018
Agentic AI - Survey
Not enough data
7.5
127
Not enough data
7.6
124
Not enough data
7.7
127
Notifications
Not enough data
8.7
46
Not enough data
8.4
46
Not enough data
8.5
44
Settings
Not enough data
8.3
45
Not enough data
8.6
45
Not enough data
8.2
45
Personalization
Not enough data
8.9
44
Not enough data
8.8
38
Integrations
Not enough data
7.5
40
Not enough data
8.7
43
Not enough data
8.1
41
Not enough data
7.1
40
Not enough data
7.4
39
Generative AI
Not enough data
7.7
35
Not enough data
7.2
36
Not enough data
7.0
35
Not enough data
7.2
35
Not enough data
7.0
35
Agentic AI - Online Appointment Scheduling
Not enough data
7.3
36
Not enough data
7.4
35
Not enough data
7.6
37
Customization
Not enough data
9.0
2192
Not enough data
8.8
2041
Not enough data
9.0
2031
Not enough data
8.7
2225
Additional Functionality
Not enough data
8.8
1967
Not enough data
7.7
1694
Not enough data
8.9
2062
Not enough data
8.0
1711
Not enough data
8.9
2025
Performance reviews
Not enough data
9.2
227
Not enough data
8.8
207
Feedback
Not enough data
9.0
212
Not enough data
8.7
198
Data
Not enough data
8.9
210
Not enough data
8.6
198
Generative AI
7.9
152
7.4
98
7.5
151
6.9
96
Before the Job
8.5
282
7.1
152
8.6
275
7.2
143
8.6
276
7.5
151
8.4
270
7.3
150
On the Job
Feature Not Available
7.3
147
8.5
275
7.9
162
Feature Not Available
7.3
146
8.5
275
7.8
155
8.4
227
7.4
144
After the Job
8.6
280
8.4
168
8.6
272
8.1
165
8.2
226
7.0
144
8.7
232
7.3
143
Agentic AI - Field Service Management
7.8
65
6.4
25
7.8
60
6.4
25
8.1
62
6.5
25
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Sourcing
Not enough data
7.5
212
Not enough data
7.5
202
Not enough data
7.3
35
Not enough data
6.9
36
Not enough data
7.0
33
Candidate Management - Applicant Tracking System
Not enough data
8.1
224
Not enough data
8.1
35
Not enough data
8.1
32
Not enough data
7.4
31
Not enough data
7.3
31
Not enough data
7.3
30
Not enough data
8.3
33
Platform
Not enough data
8.9
909
Not enough data
8.1
790
Not enough data
8.0
752
Not enough data
8.6
831
Not enough data
9.1
876
Not enough data
8.8
828
Not enough data
8.7
852
Not enough data
8.7
840
AI - Applicant Tracking Systems (ATS)
Not enough data
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Platform Basics
Not enough data
8.4
411
Not enough data
8.6
444
Not enough data
8.3
422
Platform Content
Not enough data
8.5
410
Not enough data
8.8
447
Not enough data
8.3
399
Not enough data
7.8
383
Platform Additional Functionality
Not enough data
8.0
383
Not enough data
8.3
399
Not enough data
7.9
388
Not enough data
7.9
387
Platform
Not enough data
8.9
909
Not enough data
8.1
790
Not enough data
8.0
752
Not enough data
8.6
831
Not enough data
9.1
876
Not enough data
8.8
828
Not enough data
8.7
852
Not enough data
8.7
840
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Jotform are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.9%
Manufacturing
8.3%
Hospital & Health Care
4.8%
Computer Software
4.7%
Telecommunications
4.4%
Other
68.8%
Non-Profit Organization Management
9.5%
Marketing and Advertising
4.9%
Education Management
4.7%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.5%
Other
72.9%
Discussions
What is Salesforce Field Service used for?
2 Comments
FS
In my view if you looking for a comprehensive sales solutions that also manages field service operations, Salesforce Field Service can be a valuable tool...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
What is JotForm used for?
10 Comments
J
Hello there!
Jotform is an online application that allows anyone to quickly create custom online forms, collect responses directly in the email, create...Read more
Is JotForm safe?
7 Comments
RZ
As far as I can tell, Jotform is safe. It gives me the option to delete files over a period of time that I am no longer using. I appreciate that ability!Read more
What is Jotform used for?
3 Comments
NM
Jotform can be used for a plethora of things!
From employee surveys, to required forms, or just for fun!Read more
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