# Agentforce Field Service (formerly Salesforce Field Service) vs Jotform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jotform excels in **ease of use** , with users appreciating its straightforward interface for creating forms. One user highlighted how simple it is for people to fill out and complete forms, making it a great choice for those who need a user-friendly solution.
- **Users say** that Agentforce Field Service shines in **scheduling and dispatching** , effectively managing field technicians by automatically considering their skills, location, and availability. This feature significantly reduces the manual effort previously required to assign jobs, as noted by a satisfied user.
- **Reviewers mention** that Jotform offers a **free entry-level option** , making it accessible for small businesses. This flexibility allows users to utilize its features without a financial commitment, which is particularly beneficial for startups and smaller organizations.
- **According to verified reviews** , Agentforce Field Service provides a more **structured approach** to managing field operations. Users appreciate its task-tracking capabilities, which help coordinate service activities and monitor progress, making it a robust choice for mid-market companies.
- **G2 reviewers highlight** that Jotform's **quick implementation** process is a significant advantage, with users noting the intuitive onboarding wizard that simplifies setup. This is particularly appealing for those who may not have extensive technical expertise.
- **Users report** that while Jotform has a higher overall satisfaction score, Agentforce Field Service maintains a strong reputation for **quality of support** , with users appreciating the assistance they receive when navigating the platform, although it slightly trails behind Jotform in this area.



| | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,047 | 5,342 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (74.1% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Free | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Jotform

Pros:
- Ease of Use (1083 reviews)
- Simple (715 reviews)

Cons:
- Expensive (277 reviews)
- Missing Features (238 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 9.1 (4039 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 9.2 (4125 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 9.1 (3231 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.1 (2791 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.8 (3176 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.1 (2667 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 9.2 (3991 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Jotform

#### Entry-Level Pricing

Plan: FREE

Price: Free

Description: Use Jotform absolutely free

Key Features:
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments

[Browse all 5 editions](https://www.g2.com/products/jotform/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Event Registration & Ticketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | 8.0/10 | 871 |

#### Registration

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Event creation** | Not enough data | 9.0 (760 reviews) | 
| **User registration process** | Not enough data | 9.2 (783 reviews) | 
| **Payment processing** | Not enough data | 8.0 (652 reviews) | 
| **Mobile check-in** | Not enough data | 7.9 (625 reviews) | 
| **On-site tickets and registration** | Not enough data | 8.2 (628 reviews) | 

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (402 reviews) | 

#### Marketing and Communications

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Event website creation** | Not enough data | 7.8 (592 reviews) | 
| **Email automation** | Not enough data | 8.5 (681 reviews) | 
| **Email customization** | Not enough data | 8.3 (669 reviews) | 
| **Contact list management** | Not enough data | 8.3 (622 reviews) | 
| **Social media promotion** | Not enough data | 7.5 (572 reviews) | 
| **Lead generation and retrieval** | Not enough data | 7.8 (575 reviews) | 

#### Agentic AI - Event Registration & Ticketing

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (79 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (81 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | 8.5/10 | 104 |

#### Lead Monitoring

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Features** | Not enough data | 8.6 (66 reviews) | 
| **Performance** | Not enough data | 8.8 (63 reviews) | 
| **Identification** | Not enough data | 8.1 (61 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.9 (54 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (51 reviews) | 

#### Data Capture

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Mobile** | Not enough data | 8.5 (61 reviews) | 
| **Websites** | Not enough data | 8.7 (67 reviews) | 
| **Social Media** | Not enough data | 7.8 (60 reviews) | 
| **Data** | Not enough data | 8.6 (64 reviews) | 

#### Analytics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Export/Import** | Not enough data | 8.7 (65 reviews) | 
| **Reporting** | Not enough data | 8.5 (65 reviews) | 

#### Customization

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Forms** | Not enough data | 9.2 (80 reviews) | 
| **Personalization** | Not enough data | 9.0 (66 reviews) | 
| **Templates** | Not enough data | 8.8 (71 reviews) | 
| **Integration** | Not enough data | 8.8 (66 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | 8.4/10 | 1329 |

#### Survey Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.3 (1185 reviews) | 
| **Question Types** | Not enough data | 9.3 (1207 reviews) | 
| **Templates** | Not enough data | 8.8 (1143 reviews) | 
| **Survey Distribution** | Not enough data | 9.0 (1094 reviews) | 

#### Survey Customization

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.6 (1018 reviews) | 
| **Branding** | Not enough data | 8.6 (1066 reviews) | 
| **Multimedia Support** | Not enough data | 8.3 (949 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.0 (854 reviews) | 

#### Survey Insights

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.6 (1096 reviews) | 
| **BI Tools Integration** | Not enough data | 7.9 (843 reviews) | 
| **Data Exporting** | Not enough data | 8.8 (1097 reviews) | 
| **Permissions** | Not enough data | 8.5 (1021 reviews) | 

#### Agentic AI - Survey

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (129 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (126 reviews) | 
| **Decision Making** | Not enough data | 7.7 (129 reviews) | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | 7.9/10 | 63 |

#### Notifications

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Confirmations & Reminders** | Not enough data | 8.7 (48 reviews) | 
| **Appointment Follow-Up** | Not enough data | 8.5 (48 reviews) | 
| **Scheduling Notifications** | Not enough data | 8.6 (46 reviews) | 

#### Settings

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Time Zone Detection** | Not enough data | 8.3 (46 reviews) | 
| **Availability Settings** | Not enough data | 8.6 (46 reviews) | 
| **Blocked Time Settings** | Not enough data | 8.3 (46 reviews) | 

#### Personalization

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Branding** | Not enough data | 9.0 (47 reviews) | 
| **Links** | Not enough data | 8.9 (41 reviews) | 

#### Integrations

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Multi- Calendar Integration** | Not enough data | 7.6 (42 reviews) | 
| **Website Integration** | Not enough data | 8.8 (47 reviews) | 
| **Payment Acceptance** | Not enough data | 8.2 (43 reviews) | 
| **Video Conferencing** | Not enough data | 7.2 (41 reviews) | 
| **Communication** | Not enough data | 7.5 (40 reviews) | 

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (37 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (37 reviews) | 
| **AI Text-to-Image** | Not enough data | 7.0 (36 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.1 (36 reviews) | 
| **AI Image-to-Text** | Not enough data | 6.8 (36 reviews) | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (37 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (36 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (38 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | 8.7/10 | 2815 |

#### Customization

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Custom Fields** | Not enough data | 9.0 (2259 reviews) | 
| **Conditional Logic** | Not enough data | 8.8 (2071 reviews) | 
| **Multi-page Forms** | Not enough data | 9.0 (2046 reviews) | 
| **Design** | Not enough data | 8.8 (2304 reviews) | 

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.8 (1983 reviews) | 
| **Offline Capability** | Not enough data | 7.7 (1702 reviews) | 
| **Notifications** | Not enough data | 8.9 (2115 reviews) | 
| **Payments** | Not enough data | 8.0 (1742 reviews) | 
| **Mobile Forms** | Not enough data | 8.9 (2051 reviews) | 

### 360 Feedback Software

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | 8.9/10 | 237 |

#### Performance reviews

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **customizable forms** | Not enough data | 9.2 (227 reviews) | 
| **360 reviews** | Not enough data | 8.8 (207 reviews) | 

#### Feedback

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **requesting feedback** | Not enough data | 9.0 (212 reviews) | 
| **continuous feedback** | Not enough data | 8.7 (198 reviews) | 

#### Data

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Dashboard and Reporting** | Not enough data | 8.9 (210 reviews) | 
| **Historical Analysis** | Not enough data | 8.6 (198 reviews) | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **Jotform** | 7.3/10 | 189 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 7.4 (98 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 6.9 (96 reviews) | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 7.1 (152 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 7.2 (143 reviews) | 
| **Roles** | 8.6 (278 reviews) | 7.5 (151 reviews) | 
| **Booking** | 8.4 (270 reviews) | 7.3 (150 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Location** | Feature Not Available | 7.3 (147 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 7.9 (162 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.3 (146 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 7.8 (155 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 7.4 (144 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.4 (168 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.1 (165 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 7.0 (144 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 7.3 (143 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | 6.4 (25 reviews) | 
| **Natural Language Interaction** | 7.8 (61 reviews) | 6.4 (25 reviews) | 
| **Proactive Assistance** | 8.3 (70 reviews) | 6.5 (25 reviews) | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | 6.7/10 | 8 |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (6 reviews) | 
| **Decision Making** | Not enough data | 6.9 (6 reviews) | 

### Applicant Tracking Systems (ATS)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | 7.7/10 | 979 |

#### Agentic AI - Applicant Tracking Systems (ATS)

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (28 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (28 reviews) | 
| **Decision Making** | Not enough data | 7.4 (28 reviews) | 

#### Sourcing

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Candidate Search** | Not enough data | 7.5 (212 reviews) | 
| **Career Page Configuration** | Not enough data | 7.5 (202 reviews) | 
| **Social Sourcing** | Not enough data | 7.3 (35 reviews) | 
| **Job Posting** | Not enough data | 6.9 (36 reviews) | 
| **Candidate Sourcing Metrics** | Not enough data | 7.0 (33 reviews) | 

#### Candidate Management - Applicant Tracking System

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Candidate Evaluations** | Not enough data | 8.1 (224 reviews) | 
| **Applicant Data Management** | Not enough data | 8.1 (36 reviews) | 
| **Hiring Processes Tracking** | Not enough data | 8.2 (33 reviews) | 
| **Automated Resume Parsing** | Not enough data | 7.4 (31 reviews) | 
| **Scheduling** | Not enough data | 7.3 (31 reviews) | 
| **Candidate-Facing Statuses** | Not enough data | 7.3 (30 reviews) | 
| **Workflow Building** | Not enough data | 8.3 (33 reviews) | 

#### Platform

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Customization ** | Not enough data | 8.9 (908 reviews) | 
| **Integration APIs** | Not enough data | 8.1 (789 reviews) | 
| **Internationalization** | Not enough data | 8.0 (751 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (830 reviews) | 
| **Dashboards** | Not enough data | 8.7 (839 reviews) | 

#### AI - Applicant Tracking Systems (ATS)

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Predictive Insights** | Not enough data | 7.2 (27 reviews) | 
| **AI Job Description** | Not enough data | 7.0 (26 reviews) | 
| **Chatbot** | Not enough data | 6.9 (28 reviews) | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jotform** | 8.3/10 | 979 |

#### Platform Basics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | 8.4 (411 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.6 (444 reviews) | 
| **Interoperability** | Not enough data | 8.3 (422 reviews) | 

#### Platform Content

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 8.5 (410 reviews) | 
| **Survey Customization** | Not enough data | 8.8 (448 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 8.3 (399 reviews) | 
| **Science-based templates** | Not enough data | 7.8 (383 reviews) | 

#### Platform Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Employee Segmenting** | Not enough data | 8.0 (383 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 8.3 (399 reviews) | 
| **Peer Recognition** | Not enough data | 7.9 (388 reviews) | 
| **Social Feedback Portal** | Not enough data | 7.9 (387 reviews) | 

#### Platform

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Customization ** | Not enough data | 8.9 (908 reviews) | 
| **Integration APIs** | Not enough data | 8.1 (789 reviews) | 
| **Internationalization** | Not enough data | 8.0 (751 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (830 reviews) | 
| **Dashboards** | Not enough data | 8.7 (839 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Jotform (9):** [360 Feedback Software](https://www.g2.com/categories/360-feedback-software), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Survey Software](https://www.g2.com/categories/survey), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Jotform | 
|---|---|---|
| **Small-Business** | 21.7% | 74.1% | 
| **Mid-Market** | 42.7% | 21.8% | 
| **Enterprise** | 35.5% | 4.1% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Jotform

- **Non-Profit Organization Management:** 9.5%
- **Marketing and Advertising:** 4.8%
- **Education Management:** 4.7%
- **Health, Wellness and Fitness:** 4.5%
- **Primary/Secondary Education:** 3.5%
- **Real Estate:** 3.2%
- **Hospital & Health Care:** 3.0%
- **Higher Education:** 2.8%
- **Construction:** 2.5%
- **Events Services:** 2.5%
- **Other:** 59.3%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to Jotform

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1016 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (401 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23762 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (475 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)
- [123FormBuilder](https://www.g2.com/products/123formbuilder/reviews) — 4.5/5 stars (175 reviews)
- [forms.app](https://www.g2.com/products/forms-app/reviews) — 4.5/5 stars (498 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (332 reviews)

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## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Jotform

- Title: [What is JotForm used for?](https://www.g2.com/discussions/what-is-jotform-used-for) — 10 comments
  > **Top comment:** "Hello there!
 Jotform is an online application that allows anyone to quickly create custom online forms, collect responses directly in the email, create..."
- Title: [Is JotForm safe?](https://www.g2.com/discussions/is-jotform-safe) — 7 comments, 1 upvote
  > **Top comment:** "As far as I can tell, Jotform is safe.  It gives me the option to delete files over a period of time that I am no longer using.  I appreciate that ability!"
- Title: [What is Jotform used for?](https://www.g2.com/discussions/jotform-what-is-jotform-used-for) — 4 comments, 2 upvotes
  > **Top comment:** "Jotform can be used for a plethora of things!
From employee surveys, to required forms, or just for fun!"
- Title: [Is it possible to make surveys for Social Media using Jotform?](https://www.g2.com/discussions/is-it-possible-to-make-surveys-for-social-media-using-jotform) — 3 comments, 2 upvotes
  > **Top comment:** "Yes, it is possible and very functional, I am sure that Jotform will meet your needs."
- Title: [What is the best thing about Jotform?](https://www.g2.com/discussions/what-is-the-best-thing-about-jotform) — 1 comment, 1 upvote
  > **Top comment:** "I Would say the AI Features"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-jotform)