Compare Fin by Intercom and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$19.00 1 user per month billed annually
Fin by Intercom
Star Rating
(3,816)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,787)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist interface and the ability to manage customer queries efficiently. This centralized platform allows for quick responses, enhancing overall customer satisfaction.
- Users say that Fin by Intercom stands out for its human-like interactions, with quick and comprehensive responses that make it feel less like a chatbot. Reviewers highlight that it effectively handles queries and escalates to customer service when necessary, making it a reliable tool for day-to-day operations.
- According to verified reviews, Zendesk for Customer Service has a significantly higher G2 Score, indicating greater overall user satisfaction. Users appreciate features like the generative AI service that helps create multi-level responses, which can be a game-changer for managing complex customer interactions.
- Reviewers mention that while Fin by Intercom provides quick answers, it sometimes lacks depth in its responses compared to Zendesk. Users have noted that while it does the job, it can occasionally feel like it falls short of expectations when handling more intricate queries.
- Users highlight that Zendesk for Customer Service's ticket management system is particularly effective, allowing for better organization and faster resolution times. The ability to consolidate all marketplace portal queries in one place is a feature that many find invaluable for improving customer service workflows.
- G2 reviewers indicate that while both products have their strengths, Zendesk for Customer Service's robust feature set and higher ratings in areas like quality of support and ease of use make it a more favorable choice for businesses looking for a comprehensive customer service solution.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Fin by Intercom
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
8.6
5,169
Ease of Use
8.9
2,907
8.6
5,270
Ease of Setup
8.4
1,510
8.0
3,237
Ease of Admin
8.6
1,340
8.2
3,105
Quality of Support
8.6
2,773
8.4
4,898
Has the product been a good partner in doing business?
8.8
1,336
8.4
3,029
Product Direction (% positive)
8.8
2,728
8.0
4,824
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
8.8
2577
|
Verified
8.8
1122
|
Verified
8.7
2603
|
Verified
8.7
1100
|
Verified
8.5
2530
|
Verified
8.6
1151
|
Verified
8.4
2364
|
Verified
8.3
681
|
Verified
8.2
1930
|
Verified
8.8
1138
|
Verified
8.4
2407
|
Verified
8.8
1063
|
Verified
8.6
2406
|
Verified
8.6
964
|
Verified
8.3
1862
|
Verified
Generative AI
8.3
249
7.6
386
8.2
249
7.6
385
Agentic AI - Help Desk
7.8
62
7.8
246
8.3
62
7.9
244
7.9
62
8.0
246
Communication Channels
8.8
894
|
Verified
8.5
2066
|
Verified
8.8
1093
|
Verified
8.8
2327
|
Verified
9.4
1269
|
Verified
8.4
1744
|
Verified
8.3
812
8.0
1435
|
Verified
7.6
523
8.0
1322
|
Verified
Platform
8.1
722
|
Verified
7.7
1390
|
Verified
8.2
1270
|
Verified
8.0
1781
|
Verified
8.7
826
|
Verified
8.3
1956
|
Verified
8.7
791
|
Verified
8.2
1761
|
Verified
8.1
1018
|
Verified
7.9
2364
|
Verified
8.2
1019
|
Verified
8.0
2416
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
9.1
84
8.2
62
9.0
86
8.6
69
9.0
84
8.2
68
Automation - AI Agents
7.7
61
7.4
25
8.7
63
7.7
25
Feature Not Available
7.5
25
8.1
63
7.5
25
8.7
63
7.8
25
Platform
9.1
81
8.2
67
8.8
82
8.2
65
9.1
83
8.4
62
Autonomy - AI Agents
8.5
65
7.8
24
8.6
65
7.4
25
8.4
64
7.4
26
8.7
67
7.5
26
Generative AI
Feature Not Available
7.6
31
8.8
50
8.1
30
Responses
8.8
597
8.1
466
8.8
587
8.1
464
9.0
589
8.3
447
8.8
558
8.1
446
8.6
478
8.1
355
Platform
9.5
616
8.6
470
8.9
584
8.3
469
8.8
579
8.3
463
8.7
564
8.2
465
8.2
419
Feature Not Available
8.9
528
Feature Not Available
8.8
583
8.4
454
Generative AI
Feature Not Available
8.1
112
8.4
142
8.2
111
Conversational Platform
8.7
1058
8.1
860
8.7
839
8.3
716
8.7
858
8.2
683
9.0
779
8.2
748
Support Automation
8.6
859
8.1
713
8.7
901
8.3
756
8.5
519
8.4
714
8.8
813
8.1
788
Generative AI
Feature Not Available
7.8
203
8.4
155
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
8.6
202
8.1
83
7.4
185
7.6
77
9.0
214
8.1
85
Automation
8.4
211
8.1
85
8.3
208
8.2
83
8.5
198
8.1
83
Artificial Intelligence
8.5
201
7.8
82
8.6
193
7.7
81
8.5
204
7.7
84
Generative AI
8.3
297
Feature Not Available
8.3
295
7.9
206
Feature Not Available
Feature Not Available
Communication
9.2
1443
|
Verified
8.6
948
|
Verified
8.9
1451
|
Verified
8.4
962
|
Verified
8.7
1192
|
Verified
8.1
719
9.1
1358
|
Verified
8.5
735
|
Verified
8.2
595
8.0
520
Internal Use
8.2
1270
|
Verified
8.0
1781
|
Verified
8.7
1095
|
Verified
8.5
847
|
Verified
8.2
1043
|
Verified
8.1
649
8.7
1251
|
Verified
8.5
897
8.9
1321
|
Verified
8.6
825
|
Verified
8.6
1289
|
Verified
8.3
845
|
Verified
Generative AI
8.2
94
Feature Not Available
Self-Service Experience
9.0
657
8.5
1510
8.9
653
8.5
1441
Feature Not Available
8.0
1024
8.2
491
7.7
647
8.4
536
8.0
779
Self-Service Platform
8.7
532
8.2
829
8.8
540
8.2
845
8.4
482
7.7
664
8.6
524
8.2
811
Agentic AI - Customer Self-Service
7.4
47
8.3
63
7.9
47
8.3
63
7.4
47
8.2
65
7.9
49
8.7
63
8.1
51
8.6
61
7.5
48
8.2
63
7.5
47
8.1
63
Generative AI
Feature Not Available
7.5(won by default)
78
Feature Not Available
7.5(won by default)
79
Process
9.3(won by 0.9)
89
8.4
564
9.0
86
9.1(won by 0.1)
744
9.6(won by 0.8)
89
8.8
693
Channels
9.4(won by 0.4)
89
9.0
743
8.8(won by 0.4)
88
8.4
587
9.5(won by 0.8)
91
8.7
566
8.3(won by 0.1)
81
8.2
487
8.8(won by 0.5)
83
8.3
422
Insight
9.1(won by 1.0)
86
8.1
540
9.2(won by 0.9)
88
8.3
648
8.8(won by 0.3)
83
8.5
563
9.3(won by 0.6)
83
8.7
667
Generative AI
Feature Not Available
7.8
67
7.4
17
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
8.4
72
7.9
195
8.1
71
7.8
167
8.2
70
8.5
188
8.3
70
8.0
161
8.3
69
Customer Interaction Automation - AI Customer Support Agents
7.5
158
8.2
70
7.9
160
8.4
71
7.9
170
8.3
71
8.5
186
8.5
70
Automation
8.3
190
8.7
73
8.0
163
8.6
71
7.2
156
7.9
69
Autonomy
7.6
162
8.1
69
7.7
163
8.4
68
7.2
160
8.4
70
7.7
166
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Zendesk for Customer Service are categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Conversational Interface Agents
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Complaint Management, and Proactive Notification
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
