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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$19.00 1 user per month billed annually
Fin by Intercom
Star Rating
(3,679)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,654)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its Email functionality, scoring 9.0, while Fin by Intercom achieves a score of 9.4. Reviewers mention that Zendesk's email integration is robust, but Fin's email features are more intuitive and user-friendly.
- Reviewers mention that Fin by Intercom shines in Live Chat capabilities, scoring 9.5 compared to Zendesk's 8.7. Users say that Fin's live chat interface is more engaging and offers better real-time support features, making it a preferred choice for small businesses.
- Users on G2 highlight that Zendesk Support Suite has a strong Ticket Creation User Experience with a score of 8.8, while Fin by Intercom scores slightly lower at 8.6. Reviewers say that Zendesk's ticketing system is comprehensive, allowing for detailed ticket management.
- Reviewers mention that Fin by Intercom offers superior Personalization features, scoring 9.1 against Zendesk's 8.3. Users report that Fin's ability to tailor interactions based on customer data is more advanced, enhancing user engagement.
- Users report that Zendesk Support Suite has a solid Knowledge Base feature with a score of 8.5, while Fin by Intercom scores 8.9. Reviewers say that Fin's knowledge base is easier to navigate and provides more relevant articles, improving self-service support.
- G2 users highlight that Fin by Intercom excels in Feedback Collection, scoring 8.7 compared to Zendesk's 7.9. Users mention that Fin's feedback tools are more streamlined and effective in gathering customer insights, which is crucial for small businesses.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Fin by Intercom
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
2,812
8.6
5,112
Ease of Use
8.9
2,842
8.6
5,156
Ease of Setup
8.4
1,454
8.0
3,180
Ease of Admin
8.6
1,303
8.2
3,073
Quality of Support
8.6
2,708
8.4
4,790
Has the product been a good partner in doing business?
8.8
1,300
8.4
2,999
Product Direction (% positive)
8.8
2,663
8.0
4,766
Features by Category
Ticket and Case Management
8.6
1099
|
Verified
8.8
2549
|
Verified
8.8
1117
|
Verified
8.7
2564
|
Verified
8.7
1094
|
Verified
8.5
2490
|
Verified
8.6
1142
|
Verified
8.4
2335
|
Verified
8.3
679
|
Verified
8.2
1920
|
Verified
8.8
1135
|
Verified
8.4
2397
|
Verified
8.8
1059
|
Verified
8.6
2384
|
Verified
8.6
960
|
Verified
8.3
1852
|
Verified
Generative AI
8.3
246
7.6
383
8.2
247
7.6
384
Agentic AI - Help Desk
7.7
59
7.8
244
8.2
60
7.9
244
7.9
60
7.9
245
Communication Channels
8.8
890
|
Verified
8.5
2059
|
Verified
8.8
1089
|
Verified
8.8
2306
|
Verified
9.4
1263
|
Verified
8.4
1721
|
Verified
8.3
811
8.0
1425
|
Verified
7.5
521
8.0
1309
|
Verified
Platform
8.1
719
|
Verified
7.8
1386
|
Verified
8.2
1266
|
Verified
8.0
1776
|
Verified
8.7
822
|
Verified
8.3
1946
|
Verified
8.6
787
|
Verified
8.2
1738
|
Verified
8.1
1014
|
Verified
7.9
2338
|
Verified
8.2
1016
|
Verified
8.0
2406
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
9.1
84
8.3
63
9.0
86
8.6
68
9.0
83
8.2
68
Automation - AI Agents
7.7
61
7.6
26
8.7
63
7.8
26
Feature Not Available
7.7
26
8.1
63
7.7
26
8.7
63
7.9
26
Platform
9.1
81
8.3
68
8.8
82
8.3
66
9.1
83
8.4
63
Autonomy - AI Agents
8.4
64
7.9
25
8.6
64
7.6
26
8.4
63
7.5
26
8.7
66
7.6
26
Generative AI
Feature Not Available
7.8
32
8.8
50
8.2
31
Responses
8.8
596
8.1
468
8.8
586
8.1
465
9.0
586
8.3
449
8.8
556
8.1
448
8.6
478
8.2
356
Platform
9.5
611
8.6
471
8.9
581
8.3
468
8.8
577
8.3
463
8.7
561
8.2
464
8.2
419
Feature Not Available
8.9
528
Feature Not Available
8.8
582
8.4
454
Generative AI
Feature Not Available
8.2
113
8.4
140
8.2
112
Conversational Platform
8.7
1057
8.1
858
8.7
837
8.3
715
8.7
857
8.2
683
9.0
778
8.2
748
Support Automation
8.6
859
8.1
713
8.7
901
8.3
756
8.5
518
8.4
710
8.8
808
8.1
787
Generative AI
Feature Not Available
7.8
203
8.4
154
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
8.6
198
8.1
82
7.4
184
7.6
77
9.0
204
8.1
84
Automation
8.4
203
8.1
83
8.3
205
8.2
83
8.5
196
8.1
84
Artificial Intelligence
8.5
197
7.8
83
8.6
192
7.7
82
8.5
198
7.7
84
Generative AI
8.3
295
Feature Not Available
8.3
293
7.9
207
Feature Not Available
Feature Not Available
Communication
9.2
1440
|
Verified
8.6
950
|
Verified
8.9
1448
|
Verified
8.5
964
|
Verified
8.7
1190
|
Verified
8.1
720
9.1
1355
|
Verified
8.5
737
|
Verified
8.2
594
8.0
520
Internal Use
8.2
1266
|
Verified
8.0
1776
|
Verified
8.7
1093
|
Verified
8.5
849
|
Verified
8.2
1042
|
Verified
8.1
650
8.7
1246
|
Verified
8.5
898
8.9
1318
|
Verified
8.6
824
|
Verified
8.6
1286
|
Verified
8.3
847
|
Verified
Generative AI
8.2
94
Feature Not Available
Self-Service Experience
8.9
651
8.5
1498
8.9
650
8.5
1435
Feature Not Available
8.0
1023
8.2
489
7.7
647
8.4
534
8.0
779
Self-Service Platform
8.7
529
8.3
827
8.7
533
8.2
840
8.4
472
7.7
657
8.6
518
8.2
805
Agentic AI - Customer Self-Service
7.3
45
8.3
63
7.7
44
8.3
63
7.3
45
8.2
64
7.8
46
8.7
63
8.0
49
8.6
61
7.4
46
8.2
63
7.4
45
8.1
63
Generative AI
Feature Not Available
7.4(won by default)
77
Feature Not Available
7.5(won by default)
78
Process
9.3(won by 0.9)
88
8.4
564
9.0
85
9.1(won by 0.1)
741
9.6(won by 0.7)
88
8.9
689
Channels
9.4(won by 0.4)
88
9.0
740
8.7(won by 0.3)
87
8.4
586
9.5(won by 0.8)
90
8.7
563
8.3(won by 0.1)
80
8.2
485
8.8(won by 0.5)
82
8.3
421
Insight
9.1(won by 0.9)
85
8.2
539
9.1(won by 0.8)
86
8.3
648
8.8(won by 0.3)
82
8.5
562
9.3(won by 0.6)
82
8.7
666
Generative AI
Feature Not Available
7.8
67
7.2
16
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
165
8.4
70
7.9
163
8.2
71
7.7
163
8.3
71
8.5
162
8.3
69
8.0
158
8.3
70
Customer Interaction Automation - AI Customer Support Agents
7.4
156
8.2
70
7.9
157
8.4
70
7.9
158
8.4
70
8.3
155
8.5
70
Automation
8.1
158
8.6
70
7.9
156
8.6
71
7.1
153
8.0
70
Autonomy
7.5
160
8.2
70
7.7
160
8.4
69
7.2
156
8.4
70
7.6
158
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Zendesk for Customer Service are categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Communications Management, Digital Adoption Platform, and Conversational Marketing
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Complaint Management, and Proactive Notification
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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