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At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Insider One
Star Rating
(1,262)4.8 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Insider OneSitecore Commerce
Star Rating
(21)3.8 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Sitecore CommerceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Insider One excels in user satisfaction, boasting a significantly higher overall rating compared to Sitecore Commerce. Users appreciate the platform's ability to create tailored experiences, such as designing high-performing WhatsApp journeys that enhance customer engagement.
- Users say that Insider One's implementation process is notably quick and intuitive, with many highlighting the platform's responsive technical support. In contrast, Sitecore Commerce users have mentioned challenges with setup, indicating a steeper learning curve for new users.
- Reviewers mention that Insider One provides exceptional ease of use, allowing businesses to easily merchandise priority categories and customize experiences for different customer segments. This flexibility is often contrasted with Sitecore Commerce, where users have found customization to be more complex and less user-friendly.
- According to verified reviews, Insider One's support quality is highly rated, with users praising the ongoing guidance and recommendations from account managers. On the other hand, Sitecore Commerce users have expressed concerns about the quality of support, noting that it can be less responsive and helpful.
- Users highlight Insider One's advanced targeting and optimization features, which allow for personalized marketing strategies that resonate with diverse customer groups. In comparison, while Sitecore Commerce offers some targeting capabilities, users feel it lacks the depth and effectiveness found in Insider One.
- G2 reviewers indicate that Insider One's product direction and innovation are viewed positively, with users excited about new features and updates. Conversely, Sitecore Commerce users have reported a more stagnant feeling regarding product development, which may impact long-term satisfaction and adaptability.
Pricing
Entry-Level Pricing
Insider One
No pricing availableSitecore Commerce
No pricing availableFree Trial
Insider One
Free Trial is available
Sitecore Commerce
No trial information availableRatings
Meets Requirements
9.4
1,139
7.8
12
Ease of Use
9.4
1,151
6.3
12
Ease of Setup
9.0
608
5.0
7
Ease of Admin
9.1
312
7.1
8
Quality of Support
9.6
1,136
6.4
12
Has the product been a good partner in doing business?
9.5
313
6.7
7
Product Direction (% positive)
9.8
1,093
5.8
11
Features by Category
Email Marketing
9.6
511
Not enough data
9.6
490
Not enough data
9.6
493
Not enough data
9.6
434
Not enough data
Online Marketing
Feature Not Available
Not enough data
9.6
530
Not enough data
9.6
545
Not enough data
9.5
534
Not enough data
Feature Not Available
Not enough data
Lead Management
9.5
504
Not enough data
9.5
502
Not enough data
9.6
549
Not enough data
Feature Not Available
Not enough data
9.5
481
Not enough data
9.5
446
Not enough data
9.5
485
Not enough data
9.5
469
Not enough data
Campaign Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Social
Feature Not Available
Not enough data
9.4
440
Not enough data
9.4
451
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting & Analytics
9.4
531
Not enough data
9.4
526
Not enough data
9.4
520
Not enough data
9.4
517
Not enough data
9.1
420
Not enough data
Platform
9.5
529
Not enough data
9.5
278
Not enough data
9.6
508
Not enough data
9.5
445
Not enough data
9.4
450
Not enough data
9.5
491
Not enough data
9.4
431
Not enough data
Agentic AI - Marketing Automation
8.9
23
Not enough data
8.8
23
Not enough data
8.9
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
8.8
22
Not enough data
Integration
9.4
500
Not enough data
9.4
499
Not enough data
9.4
461
Not enough data
Visitor Behavior
9.5
582
7.4
7
|
Verified
9.6
600
7.5
6
|
Verified
9.5
545
Feature Not Available
Templates
9.5
561
6.9
7
|
Verified
9.5
605
7.6
7
|
Verified
9.6
598
7.4
7
|
Verified
Personalization
9.6
590
7.7
8
|
Verified
9.5
577
8.1
8
|
Verified
9.6
587
Not enough data
9.4
521
6.4
6
|
Verified
9.5
571
Not enough data
9.6
573
Not enough data
9.6
598
Not enough data
9.6
586
Not enough data
Multichannel
9.6
590
7.8
6
|
Verified
9.5
526
Not enough data
9.6
588
7.5
6
|
Verified
Administration
9.6
582
Not enough data
9.4
601
Not enough data
9.5
577
Not enough data
9.4
579
Not enough data
Agentic AI - E-Commerce Personalization
8.3
20
Not enough data
8.2
20
Not enough data
Segmentation
9.7
602
Not enough data
9.6
582
Not enough data
Targeting
9.6
595
Not enough data
9.6
565
Not enough data
Triggered Content
9.5
503
Not enough data
9.5
500
Not enough data
9.7
554
Not enough data
Personalized Content
9.6
540
Not enough data
9.6
518
Not enough data
9.6
578
Not enough data
Agentic AI - Personalization Engines
8.8
14
Not enough data
8.9
15
Not enough data
9.0
16
Not enough data
8.9
15
Not enough data
8.9
15
Not enough data
9.0
16
Not enough data
Text Messaging
9.6
84
Not enough data
9.4
78
Not enough data
9.5
79
Not enough data
9.4
80
Not enough data
9.4
84
Not enough data
9.4
82
Not enough data
9.5
85
Not enough data
9.4
80
Not enough data
SMS Platform
9.4
83
Not enough data
9.5
84
Not enough data
9.3
78
Not enough data
Feature Not Available
Not enough data
9.3
84
Not enough data
9.3
83
Not enough data
Agentic AI - SMS Marketing
8.9
19
Not enough data
8.8
19
Not enough data
8.7
19
Not enough data
8.8
19
Not enough data
8.8
20
Not enough data
8.6
20
Not enough data
Data Sourcing
9.5
584
|
Verified
Not enough data
9.5
572
|
Verified
Not enough data
9.6
379
Not enough data
9.5
601
|
Verified
Not enough data
Intelligence
9.4
607
|
Verified
Not enough data
9.4
577
|
Verified
Not enough data
9.6
568
|
Verified
Not enough data
Platform Basics
9.5
656
|
Verified
Not enough data
9.5
655
|
Verified
Not enough data
Platform Data
9.4
639
|
Verified
Not enough data
9.4
617
|
Verified
Not enough data
9.3
652
|
Verified
Not enough data
9.3
619
Not enough data
Platform Additional Functionality
9.5
623
|
Verified
Not enough data
9.5
618
|
Verified
Not enough data
9.4
606
Not enough data
Agentic AI - Customer Journey Analytics
8.7
36
Not enough data
8.6
35
Not enough data
8.6
34
Not enough data
8.7
33
Not enough data
Search Setup
9.5
57
Not enough data
9.6
58
Not enough data
9.5
56
Not enough data
9.6
54
Not enough data
Product Discovery
9.7
61
Not enough data
9.6
59
Not enough data
9.5
59
Not enough data
9.6
53
Not enough data
9.7
57
Not enough data
Integration
9.6
61
Not enough data
9.7
55
Not enough data
9.6
57
Not enough data
Headless Commerce
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Merchandising/Marketing
Not enough data
6.4
7
|
Verified
Not enough data
6.9
7
|
Verified
Not enough data
6.7
7
|
Verified
Not enough data
6.0
7
|
Verified
Not enough data
5.7
5
|
Verified
Not enough data
6.2
7
|
Verified
Not enough data
6.7
8
|
Verified
Product Catalog
Not enough data
7.9
8
|
Verified
Not enough data
6.9
8
|
Verified
Not enough data
5.6
8
|
Verified
Not enough data
5.7
5
|
Verified
Order Process
Not enough data
7.4
7
|
Verified
Not enough data
6.7
6
|
Verified
Not enough data
6.7
7
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
6.7
6
|
Verified
Not enough data
6.0
5
|
Verified
Not enough data
Feature Not Available
Not enough data
7.7
5
|
Verified
Multi-Channel Support
Not enough data
6.7
6
|
Verified
Not enough data
6.5
8
|
Verified
Not enough data
5.6
6
|
Verified
Not enough data
5.6
6
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
6.0
7
|
Verified
Platform
Not enough data
7.3
8
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
6.7
7
|
Verified
Not enough data
6.7
8
|
Verified
Not enough data
6.0
8
|
Verified
Not enough data
6.7
7
|
Verified
Not enough data
Feature Not Available
Not enough data
7.3
8
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
7.3
8
|
Verified
Not enough data
7.1
7
|
Verified
WhatsApp Messaging - WhatsApp Marketing
9.4
49
Not enough data
9.5
53
Not enough data
9.5
49
Not enough data
9.5
50
Not enough data
9.5
48
Not enough data
9.2
48
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.6
50
Not enough data
9.5
48
Not enough data
9.4
47
Not enough data
9.3
46
Not enough data
Conversational AI - Conversational Commerce Platforms
8.3
16
Not enough data
8.7
13
Not enough data
8.2
15
Not enough data
Feature Not Available
Not enough data
8.2
14
Not enough data
Platform integration - Conversational Commerce Platforms
8.6
15
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
8.0
14
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Feature Not Available
Not enough data
8.7
13
Not enough data
Agentic AI - Personalization
8.9
32
Not enough data
8.8
31
Not enough data
8.7
31
Not enough data
8.6
30
Not enough data
8.8
31
Not enough data
8.7
32
Not enough data
Analysis
9.3
623
Not enough data
9.4
694
Not enough data
9.3
556
|
Verified
Not enough data
9.4
601
|
Verified
Not enough data
Campaigns
9.4
579
|
Verified
Not enough data
9.7
698
|
Verified
Not enough data
9.4
485
Not enough data
9.2
485
Not enough data
9.6
571
|
Verified
Not enough data
9.6
658
|
Verified
Not enough data
Engagement
9.6
626
Not enough data
Platform
9.6
674
Not enough data
9.4
624
|
Verified
Not enough data
9.5
546
Not enough data
Agentic AI - Mobile Marketing
9.1
30
Not enough data
9.0
29
Not enough data
8.9
28
Not enough data
9.0
28
Not enough data
9.0
28
Not enough data
9.0
29
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Insider One and Sitecore Commerce are categorized as E-Commerce Personalization
Reviews
Reviewers' Company Size
Insider One
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sitecore Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
26.4%
Apparel & Fashion
10.2%
Cosmetics
4.0%
Food & Beverages
3.8%
Financial Services
3.7%
Other
51.9%
Retail
13.3%
Information Technology and Services
13.3%
Hospital & Health Care
13.3%
Consumer Goods
13.3%
Sporting Goods
6.7%
Other
40.0%
Alternatives
Discussions
How effective is the tool at new acquisition and driving traffic to website?
3 Comments
CS
Very effective with the direct integration into Ad Managers, like Facebook & Google. Using AI to create powerful segments to find new users. Awesome work. Read more
Is it possible for insider future development to reduce the setup process?
1 Comment
DM
We are constantly aiming to make the setup easier and faster for our customers. Based on our user's ratings on G2, we offer the fastest time to value and...Read more
how do i experiment using insider with internal RFM analytic?
1 Comment
NM
Hello Imam,
Insider's RFM Analytic method enables you to analyze a user's past transaction data and create different segment groups based on their purchase...Read more
Sitecore Commerce has no discussions with answers
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