Compare Infobip and respond.io 
Featured Products
At a Glance
Market Segments
Mid-Market (41.1% of reviews)
Small-Business (75.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $99.00 Per Month
Infobip
Star Rating
(58)4.3 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Infobiprespond.io
Star Rating
(468)4.8 out of 5
Market Segments
Small-Business (75.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that respond.io excels in user experience, with many praising its intuitive interface that simplifies daily tasks. Users appreciate that "all conversations are in one application," making it easier to manage leads and communications.
- According to verified reviews, Infobip is recognized for its robust integration capabilities, with users noting that it "provides a complete solution for my needs even when integrating with other CCAAS systems." This makes it a strong choice for businesses looking to connect various tools seamlessly.
- Users say that respond.io stands out for its ease of use, not just for administrators but also for sales teams. Reviewers highlight that the platform's design allows for quick onboarding and efficient management of customer interactions.
- Reviewers mention that while Infobip offers a comprehensive omnichannel solution, some users have experienced challenges with configuration, indicating that it may require more time to tailor to specific workflows compared to respond.io.
- G2 reviewers highlight the quality of support provided by respond.io, with many users expressing satisfaction with the assistance they receive. This is contrasted by Infobip, which, while functional, has received lower ratings in support quality, suggesting room for improvement.
- According to recent feedback, both platforms meet user requirements effectively, but respond.io's higher overall satisfaction ratings indicate a stronger alignment with user expectations, particularly in terms of product direction and ongoing improvements.
Pricing
Entry-Level Pricing
Infobip
No pricing availablerespond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Infobip
No trial information availablerespond.io
Free Trial is available
Ratings
Meets Requirements
9.1
40
9.1
255
Ease of Use
8.9
41
9.3
379
Ease of Setup
8.7
25
9.0
278
Ease of Admin
9.0
24
9.2
167
Quality of Support
8.3
44
9.2
242
Has the product been a good partner in doing business?
8.6
25
9.3
168
Product Direction (% positive)
8.6
41
9.6
249
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
162
Not enough data
9.0
146
Not enough data
Feature Not Available
Design
Not enough data
9.0
147
Not enough data
Feature Not Available
Not enough data
8.9
149
Not enough data
8.9
149
Not enough data
8.9
145
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
118
Functionality
9.4
24
Not enough data
9.2
24
Not enough data
9.3
27
Not enough data
Support
9.1
30
Not enough data
8.7
21
Not enough data
8.3
32
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
9.0
135
Not enough data
9.1
142
Not enough data
8.8
133
Not enough data
9.0
140
Support Automation
Not enough data
8.9
134
Not enough data
8.7
131
Not enough data
8.8
133
Not enough data
8.6
135
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
113
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
49
Not enough data
9.3
47
Not enough data
9.2
50
Not enough data
9.0
46
Not enough data
9.1
46
Not enough data
9.2
50
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.2
46
Not enough data
9.5
50
Not enough data
8.7
45
Not enough data
9.1
47
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Infobip and respond.io are categorized as WhatsApp Marketing
Unique Categories
Infobip is categorized as Chatbots, Communication Platform as a Service (CPaaS), Transactional Email, and RCS Business Messaging
respond.io is categorized as Conversational Support and Customer Communications Management
Reviews
Reviewers' Company Size
Infobip
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.3%
Information Technology and Services
12.5%
Banking
10.7%
Automotive
7.1%
Retail
5.4%
Other
50.0%
Leisure, Travel & Tourism
7.0%
Information Technology and Services
6.8%
Marketing and Advertising
6.4%
Consumer Services
5.9%
Computer Software
5.5%
Other
68.3%
Discussions
How we can simplify the time and process to implement whatsapp for business?
1 Comment
Official Response from Infobip
Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp...Read more
Is it possible go get support for creating a virtual assistant for my clients.
1 Comment
Official Response from Infobip
Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with...Read more
Infobip has no more discussions with answers
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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