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At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Small-Business (74.8% of reviews)
Entry-Level Pricing
No pricing available
Starting at $99.00 Per Month
Infobip
Star Rating
(56)4.3 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Infobiprespond.io
Star Rating
(407)4.8 out of 5
Market Segments
Small-Business (74.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Infobip excels in multi-channel coverage with a score of 9.3, allowing businesses to engage customers across various platforms seamlessly. In contrast, respond.io also offers strong multi-channel capabilities but is particularly noted for its ease of integration, scoring 9.3, which users find beneficial for connecting with existing systems.
- Reviewers mention that Infobip's API call speed is impressive at 9.2, which is crucial for businesses needing quick responses in high-traffic scenarios. However, users on G2 highlight that respond.io's API integration is equally robust, scoring 9.4, making it a preferred choice for those who prioritize seamless connectivity with other applications.
- G2 users indicate that Infobip's quality of support is rated at 8.5, which some find lacking compared to respond.io's higher score of 9.3. Reviewers mention that respond.io provides more comprehensive support options, including professional support and community engagement, which enhances user experience.
- Users say that Infobip's transactional messaging feature is rated highly at 9.4, making it a strong contender for businesses focused on transactional communications. Conversely, respond.io shines in bulk WhatsApp messaging with a score of 9.6, which users find particularly useful for marketing campaigns.
- Reviewers mention that while both platforms offer personalization features, Infobip scores 9.0, and respond.io also scores 9.0 but is noted for its contextual engagement capabilities at 8.8, which users find enhances customer interactions by providing relevant content based on user behavior.
- Users report that Infobip's ease of setup is rated at 8.7, which some find a bit cumbersome compared to respond.io's score of 9.1. Reviewers mention that respond.io's user-friendly interface and straightforward setup process make it more accessible for small businesses looking to implement messaging solutions quickly.
Pricing
Entry-Level Pricing
Infobip
No pricing availablerespond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Infobip
No trial information availablerespond.io
Free Trial is available
Ratings
Meets Requirements
9.1
38
9.1
219
Ease of Use
9.0
39
9.3
319
Ease of Setup
8.8
23
9.0
242
Ease of Admin
8.9
22
9.2
151
Quality of Support
8.5
42
9.2
209
Has the product been a good partner in doing business?
8.6
23
9.3
151
Product Direction (% positive)
8.5
39
9.6
215
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
150
Not enough data
8.9
142
Not enough data
Feature Not Available
Design
Not enough data
9.0
144
Not enough data
Feature Not Available
Not enough data
9.0
145
Not enough data
8.9
143
Not enough data
9.0
141
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
113
Functionality
9.3
22
Not enough data
9.2
24
Not enough data
9.3
27
Not enough data
Support
9.1
30
Not enough data
8.7
21
Not enough data
8.6
30
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.9
127
Not enough data
9.1
128
Not enough data
8.8
127
Not enough data
9.0
126
Support Automation
Not enough data
8.8
125
Not enough data
8.7
126
Not enough data
8.7
125
Not enough data
8.6
126
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
105
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.0
47
Not enough data
9.2
44
Not enough data
9.3
45
Not enough data
8.9
44
Not enough data
9.1
44
Not enough data
9.2
46
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.2
44
Not enough data
9.4
45
Not enough data
8.6
43
Not enough data
9.0
44
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Infobip and respond.io are categorized as WhatsApp Marketing
Unique Categories
Infobip is categorized as Chatbots, Communication Platform as a Service (CPaaS), Transactional Email, and RCS Business Messaging
respond.io is categorized as Conversational Support and Customer Communications Management
Reviews
Reviewers' Company Size
Infobip
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.8%
Information Technology and Services
11.1%
Banking
11.1%
Automotive
7.4%
Retail
5.6%
Other
50.0%
Marketing and Advertising
6.6%
Leisure, Travel & Tourism
6.6%
Information Technology and Services
6.6%
Computer Software
5.8%
Consumer Services
5.3%
Other
69.0%
Discussions
How we can simplify the time and process to implement whatsapp for business?
1 Comment
Official Response from Infobip
Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp...Read more
Is it possible go get support for creating a virtual assistant for my clients.
1 Comment
Official Response from Infobip
Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with...Read more
Infobip has no more discussions with answers
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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