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At a Glance
Market Segments
Mid-Market (51.2% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial Per Month
Incident IQ
Star Rating
(218)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Incident IQScalePad Lifecycle Manager
Star Rating
(193)4.5 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Incident IQ excels in its ticket creation user experience, scoring 8.8, which reviewers mention makes it intuitive and user-friendly, while ScalePad Lifecycle Manager does not have a score for this feature, indicating a potential gap in user experience.
- Reviewers mention that Incident IQ's SLA Management feature, with a score of 8.7, provides robust tracking and compliance capabilities, whereas ScalePad Lifecycle Manager lacks a specific score for SLA Management, suggesting it may not prioritize this aspect as effectively.
- G2 users highlight that Incident IQ's asset inventory management is strong, particularly in hardware asset inventory with a score of 9.2, while ScalePad Lifecycle Manager shines in this area with an even higher score of 9.4, indicating superior performance in managing hardware assets.
- Users on G2 report that Incident IQ's ticket prioritization feature scores 8.9, which helps in managing urgent issues effectively, while ScalePad Lifecycle Manager does not provide a score for this feature, potentially indicating less focus on prioritization in their ticketing system.
- Reviewers mention that Incident IQ's central dashboard is rated at 9.0, providing a comprehensive overview of operations, while ScalePad Lifecycle Manager's central dashboard scores slightly lower at 8.8, suggesting that Incident IQ may offer a more effective management interface.
- Users say that Incident IQ's quality of support is rated at 9.1, which reviewers appreciate for its responsiveness and helpfulness, while ScalePad Lifecycle Manager's support quality is rated at 8.8, indicating that while still good, it may not match the level of support provided by Incident IQ.
Pricing
Entry-Level Pricing
Incident IQ
No pricing availableScalePad Lifecycle Manager
Free
Free Trial
Per Month
Launch your first Customer Success motion, free forever for one client. With Free, you can:
- Deliver a complete Customer Success motion for one high-value client
- Build strategic Roadmaps, Goals, Budgets, and Reports all in one view
- Sync PSA & RMM data to uncover asset risks automatically
Free Trial
Incident IQ
No trial information availableScalePad Lifecycle Manager
Free Trial is available
Ratings
Meets Requirements
9.0
202
8.9
161
Ease of Use
8.9
204
9.1
161
Ease of Setup
8.9
99
9.1
129
Ease of Admin
9.0
105
9.2
118
Quality of Support
9.1
185
8.7
146
Has the product been a good partner in doing business?
9.4
101
9.0
124
Product Direction (% positive)
9.4
199
8.4
158
Features by Category
Ticket and Case Management
8.8
91
Not enough data
8.8
91
Not enough data
8.9
92
Not enough data
8.9
83
Not enough data
8.7
66
Not enough data
9.0
91
Not enough data
9.0
89
Not enough data
8.8
75
Not enough data
Generative AI
7.8
26
Not enough data
7.8
26
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
81
Not enough data
8.6
74
Not enough data
7.9
46
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.0
63
Not enough data
8.7
79
Not enough data
8.6
83
Not enough data
9.0
84
Not enough data
8.5
80
Not enough data
8.9
84
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
User Tools - Warranty Management
Not enough data
9.2
109
Not enough data
8.6
105
Not enough data
9.0
120
Customer Insights
Not enough data
Feature Not Available
Not enough data
7.3
89
Software Integrations
Not enough data
7.9
95
Not enough data
7.3
74
Asset Inventory
9.2
95
9.2
108
8.7
72
8.1
90
8.6
65
7.5
79
8.5
77
7.1
73
8.7
74
8.0
83
Generative AI
8.1
26
5.9
27
8.1
26
5.9
27
Agentic AI - IT Asset Management
Not enough data
3.3
5
Not enough data
3.3
5
Not enough data
4.3
5
Not enough data
3.3
5
Not enough data
3.3
5
Not enough data
3.7
5
Not enough data
5.6
6
Management
9.0
89
8.7
101
8.7
74
Feature Not Available
8.4
55
Feature Not Available
8.9
87
8.3
103
Incident Management
9.0
119
Not enough data
8.9
111
Not enough data
8.9
121
Not enough data
8.4
114
Not enough data
8.4
108
Not enough data
Reporting
8.9
119
Not enough data
8.7
103
Not enough data
8.5
90
Not enough data
Access & Usability
8.0
104
Not enough data
8.5
106
Not enough data
8.6
103
Not enough data
8.6
89
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Incident IQ and ScalePad Lifecycle Manager are categorized as IT Asset Management
Reviews
Reviewers' Company Size
Incident IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScalePad Lifecycle Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Primary/Secondary Education
38.6%
Information Technology and Services
22.8%
Education Management
21.4%
Computer Software
2.3%
Telecommunications
1.9%
Other
13.0%
Information Technology and Services
59.6%
Computer & Network Security
25.0%
Computer Hardware
2.7%
Consulting
1.6%
Computer Networking
1.6%
Other
9.6%
Alternatives
Discussions
How are you priced?
2 Comments
Official Response from Incident IQ
Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. Read more
Do you integrate with single sign-on providers?
2 Comments
Official Response from Incident IQ
Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near...Read more
Do you have a mobile app?
1 Comment
Official Response from Incident IQ
Yes. Incident IQ features a native mobile app, built for iOS and Android. Read more
What does ScalePad do?
2 Comments
LR
Gives an instant view across all clients for hardware warranty expiration, software listings, and an overall score of how well a client is managing their...Read more
What does warranty master do?
2 Comments
ET
ScalePad strengthens the connection between Managed Service Providers (MSPs) and their clients. Trusted by more than 10,000 partners worldwide, ScalePad’s...Read more
Hudu Intergration
1 Comment
ET
Hi Craig! Yes, this is something we've been looking at and is on our radar, but currently unavailable. That said, we're always looking for Partners to...Read more
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