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At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$0.00 Per Month
$29.00 1 agent / month
HubSpot Service Hub
Star Rating
(2,872)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamSupport excels in ticket creation user experience with a score of 9.0, while HubSpot Service Hub trails behind at 8.5. Reviewers mention that TeamSupport's intuitive interface makes it easier to create and manage tickets efficiently.
- Reviewers mention that TeamSupport's SLA Management feature scores 8.4, significantly higher than HubSpot Service Hub's 7.8. Users say that TeamSupport provides better tools for tracking service level agreements, which is crucial for maintaining customer satisfaction.
- G2 users highlight TeamSupport's superior ticket collaboration capabilities, scoring 8.8 compared to HubSpot's 8.4. Users report that TeamSupport's collaboration tools allow for seamless communication among team members, enhancing overall productivity.
- Users on G2 note that HubSpot Service Hub offers a more robust generative AI feature set, particularly in AI Text Generation, where it scores 7.8 compared to TeamSupport's 6.7. Reviewers mention that HubSpot's AI capabilities help in automating responses and improving customer interactions.
- Reviewers mention that TeamSupport shines in its internal discussion tools, scoring 8.4, which facilitates better communication among support teams. In contrast, HubSpot's internal discussion features are less emphasized, leading to a lower user satisfaction score.
- Users say that HubSpot Service Hub provides a more comprehensive self-service experience, particularly with its Knowledge Base scoring 8.7, compared to TeamSupport's 8.4. Reviewers report that HubSpot's extensive resources empower customers to find solutions independently, reducing the need for direct support.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
HubSpot Service Hub
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.5
2,112
8.7
800
Ease of Use
8.6
2,304
8.8
802
Ease of Setup
8.3
1,315
8.5
396
Ease of Admin
8.5
913
8.8
389
Quality of Support
8.8
1,940
8.9
724
Has the product been a good partner in doing business?
8.8
901
9.2
393
Product Direction (% positive)
8.7
1,980
8.9
797
Features by Category
Ticket and Case Management
8.5
767
|
Verified
9.0
467
|
Verified
8.4
768
|
Verified
8.8
465
|
Verified
8.4
773
|
Verified
8.6
444
|
Verified
8.2
706
|
Verified
8.5
417
|
Verified
7.8
483
8.4
327
|
Verified
8.2
707
|
Verified
8.7
449
|
Verified
8.4
716
8.8
445
|
Verified
8.7
739
|
Verified
8.7
351
|
Verified
Generative AI
7.4
96
7.7
26
7.4
96
7.9
26
Agentic AI - Help Desk
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Not enough data
Communication Channels
8.1
505
8.6
358
|
Verified
8.5
718
|
Verified
8.9
418
|
Verified
8.3
642
|
Verified
8.4
261
|
Verified
7.8
448
8.3
203
|
Verified
7.7
465
8.5
118
|
Verified
Platform
7.4
513
7.6
154
|
Verified
8.1
625
|
Verified
8.4
281
|
Verified
8.4
668
|
Verified
8.7
217
|
Verified
8.3
624
|
Verified
8.4
157
|
Verified
8.3
719
|
Verified
8.4
378
|
Verified
8.5
742
|
Verified
8.6
388
|
Verified
Customer Information
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
Predictions
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Not enough data
Platform
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Not enough data
Generative AI
7.7
121
Not enough data
7.8
118
Not enough data
Agentic AI - Customer Success
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Not enough data
Responses
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
Automation - AI Agents
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Not enough data
Platform
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
Autonomy - AI Agents
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Not enough data
Generative AI
8.9
18
Not enough data
9.1
18
Not enough data
Conversational Platform
8.3
805
8.4
29
8.0
609
7.8
27
8.1
356
8.5
27
8.2
549
8.8
28
Support Automation
8.2
634
8.6
28
8.1
398
8.7
28
8.2
610
8.6
27
8.1
567
8.9
29
Generative AI
7.4
265
8.4
19
7.5
262
8.5
19
Generative AI
7.7
141
6.7
7
7.7
139
6.2
7
Feature Not Available
5.0
6
Communication
8.6
426
|
Verified
8.9
111
8.4
424
|
Verified
8.6
114
8.7
390
|
Verified
8.0
49
8.6
338
8.2
63
8.1
266
Feature Not Available
Internal Use
8.1
625
|
Verified
8.4
281
|
Verified
8.5
382
|
Verified
8.2
79
8.4
341
|
Verified
8.3
70
8.6
423
8.4
77
8.8
413
|
Verified
8.2
54
8.7
401
|
Verified
8.1
61
Generative AI
7.6
188
8.1
20
Self-Service Experience
8.6
657
8.5
168
8.6
630
8.5
159
7.7
86
7.9
117
7.9
418
7.9
45
8.3
453
8.9
48
Self-Service Platform
8.3
439
8.8
46
8.5
455
8.8
47
7.7
362
7.7
45
8.3
431
8.3
47
Agentic AI - Customer Self-Service
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Generative AI
7.6
86
8.6
11
7.5
86
8.3
11
Generative AI
7.5
79
Not enough data
7.3
80
Not enough data
Survey Management
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Not enough data
Process Management
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
Not enough data
System Management
8.9
251
|
Verified
Not enough data
8.8
242
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and TeamSupport are categorized as Conversational Support, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Customer Success, and Enterprise Feedback Management
TeamSupport is categorized as Social Customer Service
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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