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Compare HubSpot Service Hub vs TeamSupport
See this
comparison of HubSpot Service Hub vs. TeamSupport
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. TeamSupport rates 4.3/5 stars with 521 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Professional
$400
/month
Support Desk
$50
/ agent / month billed annually
 
Service Hub Starter
$50
/month
Enterprise
$65
/ agent / month billed annually
 
Service Hub Free
$0
Private Cloud
Custom
Contact Us for Pricing
 
Service Hub Enterprise
$1,200
/month
 
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
Ease of Use
Ease of Use
8.9
8.6
Ease of Setup
Ease of Setup
7.9
8.3
Ease of Admin
Ease of Admin
8.1
8.7
Quality of Support
Quality of Support
8.6
8.8
Ease of Doing Business With
Ease of Doing Business With
9.0
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
Meets Requirements
HubSpot Service Hub
8.8
TeamSupport
8.6
Ease of Use
HubSpot Service Hub
8.9
TeamSupport
8.6
Ease of Setup
HubSpot Service Hub
7.9
TeamSupport
8.3
Ease of Admin
HubSpot Service Hub
8.1
TeamSupport
8.7
Quality of Support
HubSpot Service Hub
8.6
TeamSupport
8.8
Ease of Doing Business With
HubSpot Service Hub
9.0
TeamSupport
9.2
Product Direction (% positive)
HubSpot Service Hub
10.0
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
TeamSupport
8.4
Response Automation
HubSpot Service Hub
9.0
TeamSupport
8.5
SLA Management
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
HubSpot Service Hub
7.0
TeamSupport
8.6
Ticket Collaboration
HubSpot Service Hub
Not enough data available
TeamSupport
8.8
Ticket creation user experience
HubSpot Service Hub
Not enough data available
TeamSupport
8.9
Ticket response user experience
HubSpot Service Hub
Not enough data available
TeamSupport
8.8
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
TeamSupport
8.3
Searchable Articles
HubSpot Service Hub
8.5
TeamSupport
8.3
Community Forums
HubSpot Service Hub
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
TeamSupport
8.7
Forum to Reponse
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Tickets and Tagging
HubSpot Service Hub
Not enough data available
TeamSupport
8.8
Live Chat
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Email to Case
HubSpot Service Hub
9.0
TeamSupport
8.9
Chat/Live Support
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Social Integration
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
TeamSupport
8.0
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
TeamSupport
8.6
Products and Version Tracking
HubSpot Service Hub
Not enough data available
TeamSupport
8.6
Call Scripting
HubSpot Service Hub
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
TeamSupport
8.2
Knowledge Base
HubSpot Service Hub
8.0
TeamSupport
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Q&A
HubSpot Service Hub
Not enough data available
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
TeamSupport
Not enough data available
Reporting
HubSpot Service Hub
8.7
TeamSupport
8.3
Dashboards
HubSpot Service Hub
9.0
TeamSupport
8.6
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
TeamSupport
Not enough data available
Mobile User Support
HubSpot Service Hub
Not enough data available
TeamSupport
7.4
Customization
HubSpot Service Hub
Not enough data available
TeamSupport
8.5
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
TeamSupport
8.7
Internationalization
HubSpot Service Hub
Not enough data available
TeamSupport
7.9
Performance & Reliability
HubSpot Service Hub
Not enough data available
TeamSupport
8.7
Integration APIs
HubSpot Service Hub
Not enough data available
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
11.8%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Computer Software
26.7%
 
Telecommunications
8.0%
Information Technology and Services
21.0%
 
Mechanical or Industrial Engineering
8.0%
Internet
5.7%
 
Legal Services
8.0%
Financial Services
4.4%
 
Primary/Secondary Education
4.0%
Hospitality
3.7%
 
Other
44.0%
Other
38.5%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HubSpot Service Hub
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Service Hub a QuestionContact Service Hub