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Compare Hotjar and PlaybookUX 
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At a Glance
Market Segments
Small-Business (51.9% of reviews)
Small-Business (46.7% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
No pricing available
Hotjar
Star Rating
(326)4.3 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansPlaybookUX
Star Rating
(15)4.6 out of 5
Market Segments
Small-Business (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about PlaybookUXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hotjar excels in its Heat Maps feature, with a rating of 9.3, allowing for detailed visual insights into user interactions. In contrast, PlaybookUX's heat mapping capabilities are less emphasized, leading to a perception that it lacks depth in this area.
- Reviewers mention that PlaybookUX shines in Video Interview capabilities, scoring 9.5, which provides a more comprehensive understanding of user behavior through direct feedback. Hotjar, while offering video snippets, does not match this level of engagement, with a lower score of 8.8.
- G2 users highlight the superior Quality of Support from PlaybookUX, which received a score of 9.6, indicating a more responsive and helpful support team compared to Hotjar's score of 8.5. This difference can significantly impact user experience, especially for those needing assistance.
- Users on G2 report that PlaybookUX's Survey Management features, particularly the Survey Builder, are rated at 9.3, making it easier to create and distribute surveys. Hotjar's survey capabilities, while functional, do not receive the same level of praise, with a score of 8.8.
- Reviewers mention that Hotjar's Session Replay feature is highly rated at 9.3, providing valuable insights into user journeys. However, PlaybookUX also offers session replay but does not emphasize it as strongly, leading to a perception that it may not be as robust in this area.
- Users say that PlaybookUX's Real-Time Reporting capabilities, rated at 8.6, allow for immediate insights into user behavior, which is crucial for timely decision-making. Hotjar's reporting features, while effective, are perceived as less immediate, with a score of 8.6, indicating a potential area for improvement.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
PlaybookUX
No pricing availableFree Trial
Hotjar
Free Trial is available
PlaybookUX
No trial information availableRatings
Meets Requirements
8.7
254
9.0
14
Ease of Use
8.9
257
9.2
14
Ease of Setup
8.9
118
9.4
6
Ease of Admin
8.9
109
9.4
6
Quality of Support
8.5
174
9.6
14
Has the product been a good partner in doing business?
8.7
96
10.0
5
Product Direction (% positive)
8.1
250
9.2
14
Features by Category
Metrics
8.7
25
Not enough data
9.1
27
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.7
17
Not enough data
8.9
20
Not enough data
8.9
25
Not enough data
Reporting
Feature Not Available
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.5
19
Not enough data
8.2
17
Not enough data
8.8
21
Not enough data
Other
8.0
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
17
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
70
Not enough data
Feature Not Available
Not enough data
8.9
139
Not enough data
8.8
139
Not enough data
User Response Methods
8.8
47
|
Verified
9.3
9
8.9
41
|
Verified
9.5
11
8.8
15
9.5
14
8.7
26
9.3
7
8.3
30
|
Verified
8.6
12
Participant Selection
Feature Not Available
8.9
12
Feature Not Available
9.3
5
8.6
36
|
Verified
9.5
7
9.2
15
9.0
13
Insights
8.8
52
|
Verified
8.8
13
8.6
38
|
Verified
8.8
13
8.5
39
|
Verified
9.2
12
Generative AI
7.7
5
Not enough data
User Behavior
9.0
70
|
Verified
Not enough data
8.9
71
|
Verified
Not enough data
8.5
50
|
Verified
Not enough data
A/B Testing
9.1
36
|
Verified
Not enough data
8.8
36
Not enough data
8.8
48
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
Visitor Information
7.6
45
|
Verified
Not enough data
8.6
40
Not enough data
Agentic AI - Session Replay
8.6
6
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback Management
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
6
Not enough data
8.0
5
Not enough data
Survey Management
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
114
Not enough data
8.2
94
Not enough data
8.6
108
Not enough data
8.1
101
Not enough data
8.9
124
Not enough data
Reporting
9.3
151
Not enough data
9.1
144
Not enough data
8.7
125
Not enough data
7.8
105
Not enough data
Categories
Categories
Shared Categories
Hotjar and PlaybookUX are categorized as User Research
Unique Categories
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), Product Analytics, Session Replay, Heatmap Tools, Software Testing, Survey, Digital Analytics, and E-Commerce Analytics
PlaybookUX has no unique categories
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PlaybookUX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.2%
Computer Software
15.2%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.4%
Information Technology and Services
26.7%
Internet
13.3%
Design
13.3%
Banking
13.3%
Philanthropy
6.7%
Other
26.7%
Alternatives
Discussions
Is there a python/Node.js API Client for hotjar?
1 Comment
AG
Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself...Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
PlaybookUX has no discussions with answers
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