# Hiya Connect Branded Call vs Talkdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Talkdesk excels in providing a seamless user experience, with features like voice message transcripts that help users quickly understand messages. This intuitive interface allows for easy switching between live calls and voicemails, making it a favorite among those who value efficiency.
- **Users say** that Hiya Connect Branded Call stands out for its branding capabilities, as it displays the company logo on caller ID. This feature not only enhances brand recognition but also increases the likelihood of calls being answered, which is crucial for sales and lead generation.
- **Reviewers mention** that Talkdesk's implementation process is straightforward, but some users appreciate the additional support and resources available to help them get started. The platform's ability to centralize various communication tools is frequently highlighted as a significant advantage.
- **According to verified reviews** , Hiya Connect Branded Call is praised for its ease of use and quick setup, making it accessible for users who may not be tech-savvy. This simplicity is a key selling point for many, especially those looking for a hassle-free solution.
- **Users highlight** that while Talkdesk has a robust feature set, including automation and intelligence integration, some may find it overwhelming at first. However, the overall satisfaction with the platform's capabilities tends to outweigh initial learning curves.
- **G2 reviewers note** that Hiya Connect Branded Call's support quality is highly rated, with users appreciating the responsiveness and helpfulness of the support team. This level of service can be a deciding factor for businesses that prioritize ongoing assistance.



| | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 137 | 2,505 | 
| **Largest Market Segment** | Mid-Market (47.0% of reviews) | Mid-Market (60.3% of reviews) | 
| **Entry Level Price** | Starting at $29.00 Per Month | Free 25 Licenses Free to Start | 

---
## Top Pros & Cons

### Hiya Connect Branded Call

Pros:
- Ease of Use (20 reviews)
- Helpful (19 reviews)

Cons:
- Call Issues (6 reviews)
- Expensive (6 reviews)

### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

---
## Ratings Comparison
| Rating | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
  | **Meets Requirements** | 8.9 (95 reviews) | 8.9 (2033 reviews) | 
  | **Ease of Use** | 9.5 (98 reviews) | 9.1 (2043 reviews) | 
  | **Ease of Setup** | 9.5 (90 reviews) | 8.8 (1067 reviews) | 
  | **Ease of Admin** | 9.4 (59 reviews) | 8.9 (934 reviews) | 
  | **Quality of Support** | 9.4 (91 reviews) | 8.8 (1810 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (60 reviews) | 8.9 (917 reviews) | 
  | **Product Direction (% positive)** | 9.4 (92 reviews) | 8.7 (1938 reviews) | 

---
## Pricing

### Hiya Connect Branded Call

#### Entry-Level Pricing

Plan: Monthly Volume Packages

Price: Starting at $29.00 Per Month

Description: Tiered pricing packages available for 250; 1,000; or up to 3,000 branded calls per month. Perfect for getting started, small businesses, and growing teams of up to 25 callers.

Key Features:
- Brand up to 3,000 branded calls/month
-  Billed monthly via credit card
- Cancel or change plan anytime

[Browse all 2 editions](https://www.g2.com/products/hiya-connect-branded-call/pricing)

#### Free Trial

No

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 404 |

#### Dialing Options

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Preview Dialing** | Not enough data | 9.2 (319 reviews) | 
| **Progressive Dialing** | Not enough data | 9.2 (293 reviews) | 
| **Predictive Dialing** | Not enough data | 8.3 (9 reviews) | 

#### Agent Tools

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.2 (251 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 9.1 (255 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.4 (349 reviews) ✓ Verified | 

#### Automation

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 9.1 (243 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.1 (260 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.9 (225 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (8 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | 7.9 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.3 (8 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | 9.1/10 | 215 |

#### Administration

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Database Management ** | Not enough data | 9.1 (165 reviews) | 
| **Data Workflows** | Not enough data | 9.1 (158 reviews) | 
| **Issue Management** | Not enough data | 9.0 (161 reviews) | 

#### Knowledge Management

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.2 (160 reviews) | 
| **Publishing Workflows** | Not enough data | 9.1 (156 reviews) | 
| **Analytics** | Not enough data | 9.1 (161 reviews) | 

#### Compliance

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.2 (159 reviews) | 
| **Data Governance** | Not enough data | 9.2 (155 reviews) | 
| **Compliance** | Not enough data | 9.2 (158 reviews) | 
| **Auditing** | Not enough data | 9.1 (156 reviews) | 

#### Customer Support

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.1 (158 reviews) | 
| **Suggestions** | Not enough data | 9.0 (153 reviews) | 
| **Decision Trees** | Not enough data | 9.0 (148 reviews) | 

#### Data Security

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.2 (146 reviews) | 
| **Data Transport** | Not enough data | 9.2 (147 reviews) | 
| **Access Management** | Not enough data | 9.3 (155 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.2 (143 reviews) | 

#### Administration

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Integrations** | Not enough data | 9.1 (165 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (177 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (184 reviews) | 

#### Generative AI

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (48 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Call Analytics

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | 8.6/10 | 62 |
| **Talkdesk** | 9.0/10 | 438 |

#### Quality Assurance

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Evaluation** | 9.0 (40 reviews) | 9.1 (370 reviews) | 
| **Calibration** | 8.9 (33 reviews) | 9.0 (341 reviews) | 
| **Reports** | 8.5 (49 reviews) | 8.9 (378 reviews) | 

#### Engagement

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Feedback** | 8.6 (33 reviews) | 9.0 (356 reviews) | 
| **Dashboards** | 8.8 (49 reviews) | 9.2 (379 reviews) | 
| **Training** | 8.4 (33 reviews) | 9.0 (367 reviews) | 

#### Performance

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Integrations** | 8.7 (33 reviews) | 9.0 (361 reviews) | 
| **Compliance** | 9.1 (34 reviews) | 9.2 (363 reviews) | 

#### Generative AI

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **AI Text Generation** | 7.8 (31 reviews) | 8.9 (79 reviews) | 
| **AI Text Summarization** | 7.8 (29 reviews) | 8.6 (78 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 1199 |

#### Channels

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Voice** | Not enough data | 9.2 (822 reviews) ✓ Verified | 
| **Social** | Not enough data | 8.6 (541 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 8.4 (525 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 8.3 (517 reviews) ✓ Verified | 
| **Email** | Not enough data | 8.5 (548 reviews) ✓ Verified | 

#### Generative AI

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.1 (182 reviews) | 

#### Functions

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Session Routing** | Not enough data | 8.9 (961 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 9.0 (982 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 9.0 (833 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.7 (575 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 8.8 (590 reviews) ✓ Verified | 
| **IVR** | Not enough data | 9.1 (717 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.9 (712 reviews) | 
| **Persistent Data** | Not enough data | 8.9 (658 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (27 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (27 reviews) | 

#### Administrative

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.8 (909 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 9.1 (927 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.8 (1015 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.1 (714 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.8 (575 reviews) ✓ Verified | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |

#### ServiceNow Apps

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.4 (43 reviews) | 
| **Value** | Not enough data | 9.4 (42 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 293 |

#### Workforce Management

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.3 (256 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.1 (237 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.8 (206 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 8.8 (216 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 8.8 (212 reviews) ✓ Verified | 

#### Administration

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Automation** | Not enough data | 9.0 (236 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (253 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.2 (256 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.7 (206 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 9.0 (213 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Conversational Platform

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messaging Channels

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 243 |

#### Platform

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.3 (186 reviews) | 
| **Mobile Access** | Not enough data | 7.9 (195 reviews) | 
| **Queue Management** | Not enough data | 8.8 (217 reviews) | 
| **Call Routing** | Not enough data | 8.9 (220 reviews) | 
| **Call Back** | Not enough data | 9.0 (220 reviews) | 
| **IVR** | Not enough data | 8.9 (210 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.8 (211 reviews) | 

#### Generative AI

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (96 reviews) | 

#### Workforce Management

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.0 (217 reviews) | 
| **Performance Evaluation** | Not enough data | 8.9 (209 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (20 reviews) | 

#### Administrative

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Call Recording** | Not enough data | 9.2 (222 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (224 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | 8.2/10 | 75 |

#### Customer Support

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Text** | Not enough data | 8.3 (68 reviews) | 
| **Speech** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (69 reviews) | 

#### Automation

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (68 reviews) | 
| **Customization** | Not enough data | 8.3 (68 reviews) | 
| **Intelligent Routing** | Not enough data | 8.2 (68 reviews) | 

#### Artificial Intelligence

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Learning** | Not enough data | 8.0 (68 reviews) | 
| **Language** | Not enough data | 8.3 (67 reviews) | 
| **Conversational AI** | Not enough data | 8.0 (66 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | 8.6/10 | 18 |

#### Generative AI

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | 8.0/10 | 53 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 7.6 (33 reviews) | 
| **Contextual Response Generation** | Not enough data | 7.8 (34 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (33 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (34 reviews) | 
| **Multilingual Support** | Not enough data | 8.3 (32 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.2 (32 reviews) | 
| **Feedback Collection** | Not enough data | 8.2 (32 reviews) | 
| **Escalation Handling** | Not enough data | 7.9 (33 reviews) | 
| **Workflow Optimization** | Not enough data | 8.2 (39 reviews) | 

#### Automation

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 7.9 (37 reviews) | 
| **Feedback Collection** | Not enough data | 8.2 (34 reviews) | 
| **Document Processing** | Not enough data | 7.9 (32 reviews) | 

#### Autonomy

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (32 reviews) | 
| **Adaptive Responses** | Not enough data | 8.2 (32 reviews) | 
| **Task Execution** | Not enough data | 7.9 (34 reviews) | 
| **Problem Solving** | Not enough data | 7.9 (33 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


**Unique to Talkdesk (18):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiya Connect Branded Call | Talkdesk | 
|---|---|---|
| **Small-Business** | 38.6% | 19.3% | 
| **Mid-Market** | 47.0% | 60.3% | 
| **Enterprise** | 14.4% | 20.4% | 

### By Industry

#### Hiya Connect Branded Call

- **Financial Services:** 13.3%
- **Insurance:** 9.5%
- **Marketing and Advertising:** 5.7%
- **Retail:** 5.7%
- **Hospital & Health Care:** 5.7%
- **Telecommunications:** 3.8%
- **Consumer Services:** 3.8%
- **Information Technology and Services:** 3.8%
- **Legal Services:** 2.9%
- **Banking:** 2.9%
- **Other:** 42.9%

#### Talkdesk

- **Consumer Services:** 10.0%
- **Computer Software:** 8.3%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.8%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Hiya Connect Branded Call

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7340 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (255 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7340 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)

---
## Top Discussions

### Hiya Connect Branded Call

- Title: [What is Hiya Connect used for?](https://www.g2.com/discussions/what-is-hiya-connect-used-for) — 3 comments
  > **Top comment:** "Reputation management via caller ID services for major carriers."

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiya-connect-branded-call-vs-talkdesk)