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Compare Highspot and Khoros Service 
Featured Products
At a Glance
Market Segments
Mid-Market (55.9% of reviews)
Enterprise (36.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Highspot
Star Rating
(1,197)4.7 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HighspotKhoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceHighspot vs Khoros Service
When assessing the two solutions, reviewers found Highspot easier to use, set up, and administer. Reviewers also preferred doing business with Highspot overall.
- Reviewers felt that Highspot meets the needs of their business better than Khoros Service.
- When comparing quality of ongoing product support, reviewers felt that Highspot is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Highspot over Khoros Service.
Pricing
Entry-Level Pricing
Highspot
No pricing availableKhoros Service
No pricing availableFree Trial
Highspot
No trial information availableKhoros Service
No trial information availableRatings
Meets Requirements
9.2
918
8.5
27
Ease of Use
9.1
933
8.2
27
Ease of Setup
8.8
363
7.8
17
Ease of Admin
8.7
331
8.0
10
Quality of Support
9.4
772
8.5
26
Has the product been a good partner in doing business?
9.6
324
8.3
9
Product Direction (% positive)
9.2
866
8.7
27
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Channels
Not enough data
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.3
606
Not enough data
8.8
568
Not enough data
8.6
561
Not enough data
8.9
637
Not enough data
9.4
625
Not enough data
Analytics
8.5
557
Not enough data
8.7
557
Not enough data
8.7
502
Not enough data
9.1
619
Not enough data
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Highspot and Khoros Service share no categories
Unique Categories
Highspot is categorized as Sales Enablement
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Highspot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.6%
Information Technology and Services
15.0%
Marketing and Advertising
13.4%
Internet
6.6%
Financial Services
2.9%
Other
34.5%
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Alternatives
Discussions
is there a way to "archive" material?
2 Comments
EM
Yes, you can archive content in Highspot. Archiving content hides older content without fully deleting the item. You can restore them if needed.
Also,...Read more
Why do I need Highspot?
2 Comments
Official Response from Highspot
Highspot helps companies create better customer experiences by ensuring go-to-market teams are aligned and prepared for any conversation with dynamic...Read more
How is Highspot different than other solutions?
2 Comments
MM
I don't where other solutions in this space of the market stand today, but the biggest differentiator that I have noticed that has had a substantial impact...Read more
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
Khoros Service has no more discussions with answers
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