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Compare Higher Logic Vanilla and Sprinklr Service 
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At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Enterprise (42.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat/Per month (billed annually)
Higher Logic Vanilla
Star Rating
(98)4.3 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Higher Logic VanillaSprinklr Service
Star Rating
(709)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Higher Logic Vanilla excels in user support, with many users praising the quality of assistance they receive during implementation and ongoing use. One user highlighted the team's helpfulness in preparing them for success, making the setup process straightforward and user-friendly.
- Users say that Sprinklr Service offers impressive customization options, allowing teams to tailor workflows to their specific needs. This flexibility is particularly beneficial for enterprises managing complex requirements, as noted by a reviewer who appreciated the platform's ability to unify customer interactions across multiple channels.
- Reviewers mention that Higher Logic Vanilla provides a strong self-service experience, enabling customers to easily access the knowledge base and find solutions independently. This feature has reportedly reduced the number of support tickets, showcasing its effectiveness in enhancing customer engagement.
- According to verified reviews, Sprinklr Service shines in its scalability and integration capabilities, making it a suitable choice for larger organizations. Users have noted that the platform's ability to handle multi-functional tasks and provide detailed analytics is a significant advantage for managing daily activities.
- G2 reviewers highlight that Higher Logic Vanilla has a strong community aspect, with users appreciating the active forums and support from fellow users. This community engagement fosters a collaborative environment that enhances the overall user experience.
- Users report that while both platforms have similar star ratings, Higher Logic Vanilla's overall user satisfaction is reflected in its higher quality of support and ease of use, making it a preferred choice for mid-market companies looking for a more personalized touch in their customer service solutions.
Pricing
Entry-Level Pricing
Higher Logic Vanilla
No pricing availableSprinklr Service
Custom CCaaS Solution (Enterprise)
Contact Us
1 Seat/Per month (billed annually)
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
- Access to 30+ social and digital channels
- Unified contact center operations
- Premium contact center intelligence
Free Trial
Higher Logic Vanilla
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.3
83
8.5
581
Ease of Use
8.6
84
8.3
597
Ease of Setup
8.1
72
7.9
441
Ease of Admin
8.5
75
8.1
230
Quality of Support
9.2
81
8.1
558
Has the product been a good partner in doing business?
8.8
74
8.6
231
Product Direction (% positive)
8.4
82
8.7
587
Features by Category
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
6.9
58
Platform
Not enough data
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.5
76
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.8
80
|
Verified
Not enough data
8.9
81
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
49
Engagement
Not enough data
8.1
50
Not enough data
7.9
49
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.6
55
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
32
Not enough data
8.2
32
Not enough data
8.1
33
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
35
Not enough data
8.6
34
Not enough data
8.6
35
Not enough data
8.1
33
Not enough data
8.1
35
Generative AI
Not enough data
7.8
74
Not enough data
7.4
71
Not enough data
7.2
72
Communication
Not enough data
7.8
101
|
Verified
Not enough data
8.3
109
|
Verified
Not enough data
7.7
97
Not enough data
8.2
100
Not enough data
7.3
96
Internal Use
Not enough data
7.8
140
|
Verified
Not enough data
8.1
106
|
Verified
Not enough data
7.9
101
Not enough data
8.4
102
Not enough data
8.0
101
|
Verified
Not enough data
8.1
107
|
Verified
Generative AI
Feature Not Available
7.5
41
Self-Service Experience
Not enough data
7.9
52
Not enough data
7.6
54
9.0
5
7.3
53
Not enough data
8.1
51
8.0
5
7.6
52
Self-Service Platform
9.3
5
8.1
53
9.0
5
7.7
51
Not enough data
7.4
52
7.7
5
7.6
53
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
226
Not enough data
6.8(won by default)
223
Process
Not enough data
8.3(won by default)
310
Not enough data
7.7(won by default)
306
Not enough data
8.1(won by default)
306
Channels
Not enough data
7.3(won by default)
282
Not enough data
8.8(won by default)
324
Not enough data
7.2(won by default)
274
Not enough data
6.6(won by default)
261
Not enough data
7.5(won by default)
271
Insight
Not enough data
7.7(won by default)
290
Not enough data
8.3(won by default)
311
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
281
Generative AI
Not enough data
7.5
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Community Building
7.2
23
Not enough data
6.9
14
Not enough data
4.3
5
Not enough data
4.7
5
Not enough data
7.0
5
Not enough data
5.7
5
Not enough data
Community Improvement
8.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
4.3
5
Not enough data
Customer Analytics
6.8
35
Not enough data
7.6
36
Not enough data
7.0
11
Not enough data
6.2
13
Not enough data
Community Management
8.1
31
Not enough data
7.8
37
Not enough data
7.0
5
Not enough data
Community Analytics
7.0
5
Not enough data
4.7
5
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Higher Logic Vanilla and Sprinklr Service are categorized as Customer Self-Service
Unique Categories
Higher Logic Vanilla is categorized as Online Community Management
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Contact Center, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Higher Logic Vanilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Computer Games
12.6%
Information Technology and Services
11.6%
Internet
10.5%
Marketing and Advertising
3.2%
Other
37.9%
Consumer Services
11.2%
Marketing and Advertising
10.4%
Financial Services
5.3%
Information Technology and Services
4.9%
Telecommunications
4.0%
Other
64.3%
Alternatives
Discussions
What are the main features of Vanilla Forums?
1 Comment
Official Response from Higher Logic Vanilla
Vanilla Forums offers the following features:
Gamification (Badges and Reactions)
Private Communities
Social Groups
Single Sign On
Customizable...Read more
Can I run a Vanilla forum in an embedded frame?
1 Comment
Official Response from Higher Logic Vanilla
Yes, Vanilla is embed-friendly.Read more
Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums?
1 Comment
Official Response from Higher Logic Vanilla
Yes, you can connect Vanilla to your other systems using our jsconnect plugin. This will allow for a seamless single sign-on (SSO) experience.Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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