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Compare Helpshift and Vision Helpdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
$12.00 1 Per Staff Per Month
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansHelpshift vs Vision Helpdesk
When assessing the two solutions, reviewers found Vision Helpdesk easier to use, set up, and administer. Reviewers also preferred doing business with Vision Helpdesk overall.
- Reviewers felt that Vision Helpdesk meets the needs of their business better than Helpshift.
- When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over Helpshift.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Helpshift
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
295
9.2
88
Ease of Use
8.8
295
9.0
88
Ease of Setup
8.2
139
8.7
82
Ease of Admin
8.4
138
9.1
74
Quality of Support
8.4
275
9.4
86
Has the product been a good partner in doing business?
8.5
134
9.5
73
Product Direction (% positive)
7.9
288
9.3
83
Features by Category
Ticket and Case Management
8.7
161
|
Verified
9.4
69
|
Verified
8.7
163
|
Verified
9.2
68
|
Verified
8.5
167
|
Verified
8.9
65
|
Verified
8.5
169
9.2
62
8.1
122
|
Verified
8.8
56
|
Verified
8.5
164
|
Verified
9.0
64
|
Verified
8.3
161
|
Verified
8.8
61
|
Verified
8.4
87
8.7
38
|
Verified
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
150
|
Verified
9.2
66
|
Verified
8.4
150
|
Verified
9.3
61
|
Verified
8.7
125
|
Verified
8.7
38
8.0
44
8.9
39
|
Verified
9.0
18
8.3
27
|
Verified
Platform
8.5
74
|
Verified
8.7
49
|
Verified
8.1
126
|
Verified
8.4
57
|
Verified
8.4
75
|
Verified
9.1
57
|
Verified
8.2
65
|
Verified
8.8
40
|
Verified
7.8
139
|
Verified
8.7
56
|
Verified
7.8
144
|
Verified
9.1
58
|
Verified
Responses
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Not enough data
Platform
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
Support Automation
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.6
110
|
Verified
9.2
11
8.4
120
|
Verified
9.1
11
8.7
86
|
Verified
8.8
11
8.9
105
|
Verified
9.1
11
9.3
14
8.8
11
Internal Use
8.1
126
|
Verified
8.4
57
|
Verified
9.2
102
|
Verified
8.6
11
8.8
77
|
Verified
9.1
11
9.0
97
|
Verified
9.2
11
8.8
83
|
Verified
9.4
11
8.8
92
|
Verified
8.9
11
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
148
9.4
24
8.5
138
9.2
24
8.2
107
9.1
22
8.9
21
9.1
15
8.9
21
9.5
16
Self-Service Platform
8.1
22
9.7
15
8.6
23
9.5
16
8.2
17
Feature Not Available
8.6
23
9.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpshift and Vision Helpdesk are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Helpshift is categorized as Digital Customer Service Platforms, Conversational Support, Chatbots, and Multilingual Customer Support
Vision Helpdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.6%
Other
49.9%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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