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Compare Helpshift, Vision Helpdesk, and Freshdesk

Pricing

 
Professional
$95
Per User / Per Month
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
 
Enterprise
$135
Per User / Per Month
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
 
Platinum
$160
Per User / Per Month
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
9.3
8.5
Ease of Use
Ease of Use
8.8
9.0
8.8
Ease of Setup
Ease of Setup
8.8
8.8
8.6
Ease of Admin
Ease of Admin
8.5
9.2
8.7
Quality of Support
Quality of Support
8.5
9.6
8.9
Ease of Doing Business With
Ease of Doing Business With
8.7
9.6
8.8
Product Direction (% positive)
Product Direction (% positive)
8.2
9.5
8.6
Meets Requirements
Helpshift
8.6
Vision Helpdesk
9.3
Freshdesk
8.5
Ease of Use
Helpshift
8.8
Vision Helpdesk
9.0
Freshdesk
8.8
Ease of Setup
Helpshift
8.8
Vision Helpdesk
8.8
Freshdesk
8.6
Ease of Admin
Helpshift
8.5
Vision Helpdesk
9.2
Freshdesk
8.7
Quality of Support
Helpshift
8.5
Vision Helpdesk
9.6
Freshdesk
8.9
Ease of Doing Business With
Helpshift
8.7
Vision Helpdesk
9.6
Freshdesk
8.8
Product Direction (% positive)
Helpshift
8.2
Vision Helpdesk
9.5
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Helpshift
8.5
Vision Helpdesk
8.8
Freshdesk
8.4
Response Automation
Helpshift
8.3
Vision Helpdesk
9.0
Freshdesk
8.5
SLA Management
Helpshift
8.2
Vision Helpdesk
9.2
Freshdesk
8.2
Attachments/Screencasts
Helpshift
8.5
Vision Helpdesk
9.1
Freshdesk
8.4
Ticket Collaboration
Helpshift
8.1
Vision Helpdesk
8.7
Freshdesk
8.6
Ticket creation user experience
Helpshift
8.5
Vision Helpdesk
9.5
Freshdesk
8.9
Ticket response user experience
Helpshift
8.8
Vision Helpdesk
9.2
Freshdesk
8.8
Knowledge Share
Knowledge Base
Helpshift
8.9
Vision Helpdesk
9.2
Freshdesk
8.8
Searchable Articles
Helpshift
8.6
Vision Helpdesk
8.9
Freshdesk
8.6
Community Forums
Helpshift
8.4
Vision Helpdesk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Helpshift
8.3
Vision Helpdesk
8.3
Freshdesk
8.5
Interaction
Web Portals
Helpshift
8.6
Vision Helpdesk
8.9
Freshdesk
7.2
Forum to Reponse
Helpshift
8.8
Vision Helpdesk
9.2
Freshdesk
8.5
Tickets and Tagging
Helpshift
9.0
Vision Helpdesk
8.9
Freshdesk
8.8
Live Chat
Helpshift
9.0
Vision Helpdesk
7.3
Freshdesk
8.8
Communication Channels
Customer Portal
Helpshift
8.6
Vision Helpdesk
9.2
Freshdesk
8.6
Email to Case
Helpshift
8.6
Vision Helpdesk
9.4
Freshdesk
9.0
Chat/Live Support
Helpshift
8.5
Vision Helpdesk
8.2
Freshdesk
8.5
Social Integration
Helpshift
Not enough data available
Vision Helpdesk
9.1
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Vision Helpdesk
8.5
Freshdesk
8.3
Customer and Contacts Database
Helpshift
8.1
Vision Helpdesk
8.5
Freshdesk
8.0
Products and Version Tracking
Helpshift
8.3
Vision Helpdesk
8.8
Freshdesk
8.2
Call Scripting
Helpshift
Not enough data available
Vision Helpdesk
9.0
Freshdesk
8.2
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.4
Self Service/Community
Forums
Helpshift
8.1
Vision Helpdesk
8.6
Freshdesk
8.3
Knowledge Base
Helpshift
8.4
Vision Helpdesk
9.2
Freshdesk
8.5
Ideas/Feedback
Helpshift
8.3
Vision Helpdesk
9.1
Freshdesk
8.4
Q&A
Helpshift
8.3
Vision Helpdesk
9.4
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Vision Helpdesk
Not enough data available
Freshdesk
8.2
Reporting
Helpshift
7.9
Vision Helpdesk
8.9
Freshdesk
7.8
Dashboards
Helpshift
8.0
Vision Helpdesk
9.0
Freshdesk
8.2
Platform
ITIL Compliance
Helpshift
8.6
Vision Helpdesk
9.2
Freshdesk
8.3
Mobile User Support
Helpshift
8.8
Vision Helpdesk
8.9
Freshdesk
8.1
Customization
Helpshift
8.2
Vision Helpdesk
8.1
Freshdesk
8.0
User, Role, and Access Management
Helpshift
8.6
Vision Helpdesk
9.0
Freshdesk
8.5
Internationalization
Helpshift
8.8
Vision Helpdesk
8.7
Freshdesk
8.1
Performance & Reliability
Helpshift
8.6
Vision Helpdesk
9.2
Freshdesk
8.8
Integration APIs
Helpshift
8.4
Vision Helpdesk
8.8
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
61.7%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
29.8%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
8.5%
10.9%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Computer Games
13.0%
Non-Profit Organization Management
25.9%
Information Technology and Services
20.4%
 
Consumer Services
9.8%
Internet
13.8%
Computer Software
13.9%
 
Financial Services
8.2%
Information Technology and Services
12.1%
Internet
5.9%
 
Entertainment
8.2%
Individual & Family Services
5.2%
Education Management
3.7%
 
Consumer Goods
7.6%
Education Management
5.2%
E-Learning
3.4%
 
Other
53.3%
Other
37.9%
Other
52.7%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sarah G.
Administrator in Computer & Network Security

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

G2 User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Helpshift
Most Helpful Favorable Review
Sarah G.
Administrator in Computer & Network Security

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity...

Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
Helpshift
No videos provided
Vision Helpdesk
No videos provided
Freshdesk
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