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At a Glance
Market Segments
Small-Business (83.8% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
15 $
$19.00 1 user per month billed annually
HelpCrunch
Star Rating
(234)4.7 out of 5
Market Segments
Small-Business (83.8% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a reliable choice for managing customer inquiries. In contrast, HelpCrunch offers a slightly lower score of 8.7, indicating that while it is effective, it may not be as robust in this area.
- Reviewers mention that HelpCrunch shines in its email marketing capabilities, particularly with features like automated email responses and email list management, scoring 9.4 and 9.3 respectively. Zendesk, while competent, does not match these scores, suggesting that HelpCrunch may be the better option for businesses focused on email marketing.
- G2 users highlight the ease of setup as a significant advantage for HelpCrunch, which scored 9.5 compared to Zendesk's 7.9. This suggests that HelpCrunch may be more user-friendly for new users looking to implement a support system quickly.
- Users on G2 report that HelpCrunch's quality of support is exceptional, with a score of 9.6, while Zendesk's score of 8.4 indicates that users may experience more variability in support quality with Zendesk.
- Reviewers say that HelpCrunch's integration capabilities are superior, scoring 9.0 compared to Zendesk's 8.2. This could be crucial for businesses that rely on multiple tools and need seamless connectivity between their software solutions.
- Users report that HelpCrunch offers a more personalized experience with its conversational platform, scoring 9.8 in personalization, while Zendesk's score of 8.1 suggests it may lack some of the advanced features that enhance user engagement.
Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
HelpCrunch
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.3
186
8.6
5,116
Ease of Use
9.4
192
8.6
5,160
Ease of Setup
9.5
135
8.0
3,184
Ease of Admin
9.4
121
8.2
3,073
Quality of Support
9.6
184
8.4
4,794
Has the product been a good partner in doing business?
9.6
118
8.4
2,999
Product Direction (% positive)
9.7
178
8.0
4,770
Features by Category
Ticket and Case Management
9.1
63
|
Verified
8.8
2550
|
Verified
9.1
64
|
Verified
8.7
2565
|
Verified
9.0
66
|
Verified
8.5
2492
|
Verified
9.4
36
8.4
2337
|
Verified
Feature Not Available
8.2
1921
|
Verified
9.1
61
|
Verified
8.4
2398
|
Verified
9.2
58
|
Verified
8.6
2386
|
Verified
9.3
43
|
Verified
8.3
1853
|
Verified
Generative AI
9.7
5
7.6
384
9.0
5
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
8.7
33
8.5
2060
|
Verified
9.3
63
|
Verified
8.8
2309
|
Verified
9.5
75
|
Verified
8.4
1724
|
Verified
9.0
49
|
Verified
8.0
1428
|
Verified
Feature Not Available
8.0
1313
|
Verified
Platform
8.7
45
|
Verified
7.8
1387
|
Verified
9.2
107
|
Verified
8.0
1777
|
Verified
9.1
51
|
Verified
8.3
1947
|
Verified
9.0
41
|
Verified
8.2
1739
|
Verified
9.0
59
|
Verified
7.9
2339
|
Verified
9.1
59
|
Verified
8.0
2407
|
Verified
Administration
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Not enough data
Integrations
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Not enough data
Platform
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Design
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
9.3
19
8.1
468
9.1
21
8.1
465
8.9
20
8.3
449
8.9
19
8.1
448
9.2
16
8.2
356
Platform
9.7
20
8.6
471
9.1
19
8.3
468
9.5
18
8.3
463
9.1
19
8.2
464
8.3
14
Feature Not Available
8.9
16
Feature Not Available
9.2
17
8.4
454
Generative AI
9.8
10
8.2
113
9.8
9
8.2
112
Conversational Platform
9.8
9
8.1
859
9.6
8
8.3
716
8.8
7
8.2
684
9.2
8
8.2
749
Support Automation
8.8
7
8.2
714
8.8
7
8.3
757
9.5
7
8.4
711
9.3
9
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
9.2
13
Feature Not Available
9.1
15
7.9
207
8.3
13
Feature Not Available
Communication
9.6
103
|
Verified
8.6
950
|
Verified
9.4
106
|
Verified
8.5
964
|
Verified
9.1
86
|
Verified
8.1
720
9.5
89
|
Verified
8.5
737
|
Verified
8.0
22
8.0
520
Internal Use
9.2
107
|
Verified
8.0
1777
|
Verified
9.3
92
|
Verified
8.5
849
|
Verified
9.2
83
|
Verified
8.1
650
9.1
82
|
Verified
8.5
898
9.2
80
|
Verified
8.6
824
|
Verified
9.1
86
|
Verified
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and Zendesk for Customer Service are categorized as Shared Inbox, Conversational Support, Chatbots, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
HelpCrunch is categorized as Customer Communications Management, Transactional Email, and AI Chatbots
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, AI Agents For Business Operations, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.2%
Information Technology and Services
11.8%
Marketing and Advertising
9.2%
Internet
7.9%
Health, Wellness and Fitness
4.4%
Other
46.5%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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