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Compare Help Scout and UseResponse 
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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (40.9% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$149 per 2 agents per month
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansUseResponse
Star Rating
(22)4.5 out of 5
Market Segments
Small-Business (40.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$149 per 2 agents per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its multi-channel coverage with a rating of 9.8, allowing seamless communication across various platforms, while UseResponse's rating in this area is not specified, indicating a potential gap in multi-channel capabilities.
- Reviewers mention that Help Scout's ticket creation user experience is rated at 9.2, providing a smooth and intuitive interface for users, whereas UseResponse's rating of 8.8 suggests it may not be as user-friendly in this aspect.
- G2 users highlight Help Scout's superior quality of support with a score of 9.1, which is slightly lower than UseResponse's 9.3, indicating that users may find more responsive and helpful support from UseResponse.
- Users on G2 report that Help Scout's knowledge base is rated at 9.0, which is lower than UseResponse's impressive 9.3, suggesting that UseResponse may offer a more comprehensive self-service experience for users seeking information.
- Reviewers say that Help Scout's ease of use is rated at 9.2, making it a favorite among small businesses, while UseResponse's score of 9.0 indicates it is also user-friendly but may not be as intuitive as Help Scout.
- Users report that Help Scout's response automation features are rated at 8.6, which is comparable to UseResponse's 8.8, suggesting both platforms offer effective automation tools, but UseResponse may have a slight edge in this area.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
UseResponse
Enterprise Package
$149
per 2 agents per month
Solution with all enterprise features included like SLA, SSO, Business Hours, Multilingual and Multi-Forums, Premium Support, etc.
Free Trial
Help Scout
Free Trial is available
UseResponse
Free Trial is available
Ratings
Meets Requirements
8.7
315
8.7
21
Ease of Use
9.2
319
9.0
21
Ease of Setup
9.2
163
8.6
16
Ease of Admin
9.1
163
8.9
16
Quality of Support
9.1
289
9.3
20
Has the product been a good partner in doing business?
9.1
156
9.3
16
Product Direction (% positive)
8.2
303
9.4
21
Features by Category
Ticket and Case Management
9.2
175
|
Verified
8.8
14
|
Verified
9.2
174
|
Verified
8.7
14
|
Verified
8.6
188
|
Verified
8.7
14
|
Verified
8.6
164
8.8
11
Feature Not Available
Not enough data
8.7
176
|
Verified
8.9
12
|
Verified
8.9
175
|
Verified
8.7
13
|
Verified
8.2
99
7.9
8
|
Verified
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
9.0
13
|
Verified
9.2
166
|
Verified
8.6
12
|
Verified
7.7
101
|
Verified
8.3
9
|
Verified
7.7
61
8.6
6
|
Verified
6.8
28
|
Verified
Feature Not Available
Platform
7.5
39
8.2
11
|
Verified
7.7
90
|
Verified
8.7
13
|
Verified
8.6
104
|
Verified
9.4
12
|
Verified
8.5
78
|
Verified
8.8
8
|
Verified
8.1
144
|
Verified
8.6
13
|
Verified
8.2
151
|
Verified
8.6
13
|
Verified
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Idea Sources
Not enough data
Not enough data
Not enough data
Not enough data
Idea Collection
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
29
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Internal Use
7.7
90
|
Verified
8.7
13
|
Verified
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.5
30
|
Verified
Not enough data
8.4
30
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
9.3
5
8.3
103
9.3
7
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Feature Not Available
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and UseResponse are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Shared Inbox, Conversational Support, Customer Communications Management, and Email Management
UseResponse is categorized as Idea Management and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UseResponse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Information Technology and Services
31.8%
Financial Services
9.1%
Computer Software
9.1%
Shipbuilding
4.5%
Semiconductors
4.5%
Other
40.9%
Alternatives
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
UseResponse has no discussions with answers
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