Compare Help Scout vs KnowledgeOwl

See this
comparison of Help Scout vs. KnowledgeOwl
based on data from user reviews. Help Scout rates 4.3/5 stars with 156 reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
KnowledgeOwl Subscription
$49
month
 
Standard
$15
user/month
Additional Knowledge Bases
$30
month
 
Plus
$27
user/month
Additional Users
$20
month
 
Free Trial Unavailable
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
Ease of Use
Ease of Use
9.2
9.0
Ease of Setup
Ease of Setup
8.8
8.9
Ease of Admin
Ease of Admin
8.8
8.9
Quality of Support
Quality of Support
8.8
9.6
Ease of Doing Business With
Ease of Doing Business With
9.0
9.6
Product Direction (% positive)
Product Direction (% positive)
7.9
9.3
Meets Requirements
Help Scout
8.5
KnowledgeOwl
9.0
Ease of Use
Help Scout
9.2
KnowledgeOwl
9.0
Ease of Setup
Help Scout
8.8
KnowledgeOwl
8.9
Ease of Admin
Help Scout
8.8
KnowledgeOwl
8.9
Quality of Support
Help Scout
8.8
KnowledgeOwl
9.6
Ease of Doing Business With
Help Scout
9.0
KnowledgeOwl
9.6
Product Direction (% positive)
Help Scout
7.9
KnowledgeOwl
9.3

Features

Knowledge Share
Knowledge Base
Help Scout
8.8
KnowledgeOwl
9.0
Searchable Articles
Help Scout
8.0
KnowledgeOwl
8.7
Community Forums
Help Scout
8.4
KnowledgeOwl
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
KnowledgeOwl
Not enough data available
Interaction
Web Portals
Help Scout
8.9
KnowledgeOwl
Not enough data available
Forum to Reponse
Help Scout
8.3
KnowledgeOwl
Not enough data available
Tickets and Tagging
Help Scout
8.8
KnowledgeOwl
Not enough data available
Live Chat
Help Scout
6.7
KnowledgeOwl
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.0%
30.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
43.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.0%
26.1%
Help Scout
Small-Business
54.0%
Mid-Market
40.0%
Enterprise
6.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%

Reviewers' Industry

 
Computer Software
20.0%
Computer Software
21.7%
 
Internet
16.8%
Internet
8.7%
 
Information Technology and Services
8.4%
Education Management
8.7%
 
Real Estate
5.8%
Non-Profit Organization Management
7.2%
 
Marketing and Advertising
5.2%
Information Technology and Services
7.2%
 
Other
43.9%
Other
46.4%
Help Scout
Computer Software
20.0%
Internet
16.8%
Information Technology and Services
8.4%
Real Estate
5.8%
Marketing and Advertising
5.2%
Other
43.9%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Administrator in Education Management

Ease to design and edit. Aesthetics. Mutli platform view.

Most Helpful Critical Review
Most Helpful Critical Review
User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

KnowledgeOwl
Most Helpful Favorable Review
Administrator in Education Management

Ease to design and edit. Aesthetics. Mutli platform view.

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Screenshots

 
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