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At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Small-Business (60.4% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Contact Us Per Year
Heap
Star Rating
(1,095)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansLuciq
Star Rating
(237)4.4 out of 5
Market Segments
Small-Business (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about LuciqSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in Click Tracking with a score of 9.4, allowing for detailed insights into user interactions, while Instabug's score of 8.3 in Engagement indicates it may not provide as comprehensive tracking capabilities.
- Reviewers mention that Heap's Standard Event Tracking feature, rated at 9.0, is highly praised for its ease of use and effectiveness, whereas Instabug's Custom Event Tracking is rated lower at 8.6, suggesting it may not be as intuitive for users.
- G2 users highlight that Heap's Retention metric scores 8.0, which is on par with Instabug's 7.9, but users on G2 feel that Heap provides more actionable insights for improving user retention strategies.
- Reviewers say that Heap's Dynamic Segmentation feature, rated at 9.2, allows for more granular user analysis compared to Instabug's segmentation capabilities, which are rated at 8.4, indicating a potential gap in user targeting precision.
- Users report that Instabug shines in Bug Reporting with a score of 8.5, particularly for its User Reports & Feedback feature, which is noted for its effectiveness in gathering user insights, while Heap's bug tracking features are less emphasized.
- Reviewers mention that Heap's Real-Time Reporting feature, rated at 8.6, is superior for immediate insights, while Instabug's reporting capabilities, particularly in Survey Management, are rated lower at 7.3, suggesting a less robust offering in this area.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Luciq
Custom Plan
Contact Us
Per Year
Get full platform access with one transparent plan, priced on DAU and Seats. No hidden fees. No surprise overages.
- Application Performance Monitoring
- Enterprise Feedback Management
- Crash Reporting
Free Trial
Heap
Free Trial is available
Luciq
Free Trial is available
Ratings
Meets Requirements
8.6
857
8.7
204
Ease of Use
8.1
866
8.7
207
Ease of Setup
8.5
314
8.6
113
Ease of Admin
8.6
317
8.2
114
Quality of Support
8.7
680
8.8
186
Has the product been a good partner in doing business?
8.8
299
8.7
109
Product Direction (% positive)
8.7
795
8.1
199
Features by Category
Metrics
8.6
397
Not enough data
8.4
365
Not enough data
8.3
327
Not enough data
9.0
398
Not enough data
8.8
391
Not enough data
8.0
305
Not enough data
8.1
279
Not enough data
8.7
347
Not enough data
8.7
368
Not enough data
Reporting
8.6
365
Not enough data
8.0
293
Not enough data
8.7
330
Not enough data
8.3
358
Not enough data
8.2
205
Not enough data
8.4
225
Not enough data
8.3
375
Not enough data
Other
8.4
339
Not enough data
8.0
185
Not enough data
7.6
192
Not enough data
8.2
214
Not enough data
8.1
149
Not enough data
8.0
45
Not enough data
7.9
47
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
Not enough data
8.6
99
Not enough data
8.6
412
Not enough data
8.7
388
Not enough data
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Feature Not Available
7.9
51
7.0
15
8.0
56
8.0
14
8.2
57
Feature Not Available
8.4
68
7.9
12
User Behavior
9.4
83
Not enough data
9.0
73
Not enough data
9.0
69
Not enough data
A/B Testing
9.1
52
Not enough data
8.9
24
Feature Not Available
9.3
61
Not enough data
9.3
44
Not enough data
Visitor Information
9.3
66
Not enough data
8.9
61
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
8.3
301
Not enough data
8.7
359
Not enough data
8.5
328
Not enough data
8.7
352
Not enough data
7.9
106
Not enough data
8.4
224
Not enough data
7.8
93
Not enough data
8.3
255
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
8.6
43
Not enough data
8.7
42
Not enough data
8.1
39
Bug Monitoring
Not enough data
8.0
34
Not enough data
8.6
40
Not enough data
8.3
36
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Crash Monitoring
Not enough data
8.9
24
Not enough data
8.9
24
Not enough data
8.9
30
Crash Data
Not enough data
8.3
25
Not enough data
8.4
24
Not enough data
7.7
28
Metrics
8.3
65
Feature Not Available
7.9
51
7.0
15
8.0
56
8.0
14
8.2
57
Feature Not Available
8.4
68
7.9
12
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.5
11
Not enough data
6.9
7
Not enough data
6.9
6
Response
Not enough data
8.7
10
Not enough data
8.8
8
Not enough data
7.9
7
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
8.1
6
Not enough data
6.7
5
Functionality
Not enough data
Feature Not Available
Not enough data
4.7
5
Not enough data
Feature Not Available
Not enough data
5.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
7.3
13
|
Verified
9.1
23
7.6
13
|
Verified
9.0
26
8.0
16
|
Verified
9.3
25
7.5
14
Process Management
9.1
23
7.8
12
|
Verified
9.1
23
7.1
11
9.4
26
8.2
12
|
Verified
9.3
25
8.0
11
System Management
9.4
20
8.2
12
|
Verified
9.3
14
8.0
11
|
Verified
Metrics
8.3
65
Feature Not Available
7.9
51
7.0
15
8.0
56
8.0
14
8.2
57
Feature Not Available
8.4
68
7.9
12
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and Luciq are categorized as Session Replay and Enterprise Feedback Management
Unique Categories
Heap is categorized as E-Commerce Analytics, Product Analytics, Mobile App Analytics, Mobile App Optimization, Digital Analytics, and Customer Journey Analytics
Luciq is categorized as Application Performance Monitoring (APM), Mobile App Debugging, Mobile Crash Reporting, and Bug Tracking
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Luciq
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.5%
Information Technology and Services
12.0%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.3%
Computer Software
23.9%
Information Technology and Services
8.3%
Financial Services
6.5%
Internet
4.3%
Consumer Services
3.5%
Other
53.5%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
What is the best way to get a better birds eye view of the sentiment/polarity of the user verbatims?
2 Comments
NA
Hi Stephen,
This is Nour from Instabug team! Thank you for your feedback, it really sounds interesting and we'd love to have a further discussion about...Read more
What is Instabug?
1 Comment
Official Response from Luciq
Instabug is providing in-app feedback and bug reporting to mobile apps. It provides a seamless way for two-way communication with users, while providing...Read more
How does Instabug work?
1 Comment
Official Response from Luciq
It starts with the mobile app developer integrating our SDK into the app in a process that takes less than a minute to be done. Then whenever a user wants to...Read more
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