# Bugsee Reviews **Vendor:** Bugsee **Category:** [Mobile App Debugging Tools](https://www.g2.com/categories/mobile-app-debugging) **Average Rating:** 4.9/5.0 **Total Reviews:** 18 ## About Bugsee Bugsee is a bug and crash reporting tool for iOS and Android apps. Like a black box on an airplane, Bugsee locally records everything that the app is doing. Whenever a bug occurs, everything that led to it has already been recorded: - Video of user’s actions + touches (including in live apps) - All Network traffic - Console logs and more Also, recently, an independent benchmark for mobile crash reporters  named Bugsee as the #1 crash reporter for iOS — http://www.crashprobe.com/ios/ You can see a fully functional demo at bugsee.com/demo or watch the 100 seconds video - https://www.youtube.com/watch?v=0eChRvIm2qc ## Bugsee Reviews ### 1. So helpful in reporting bugs and requests! **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2018 **What do you like best about Bugsee?** Bugsee is wonderful for demonstrating bugs and for understanding bugs our testers report. If a picture is worth 1,000 words a bugsee is worth 10x. **What do you dislike about Bugsee?** I wish you could set it to record more than 1 min of video in certain cases. Its not always clear to me why a video is the length it ends up being. I also think it would be amazing if there was an integration with Jira to make a ticket based on the bugsee (although this may exist and I don't know about it yet). **What problems is Bugsee solving and how is that benefiting you?** Its amazing for bridging the gap between the words people use to describe a problem and what is actually happening. Very often, especially when getting tester feedback from non-internal sources, its very unclear what people intend to report based on their language. With the videos in Busgee I can look at what they are doing and usually the issues becomes much more clear. ### 2. Love this product! **Rating:** 5.0/5.0 stars **Reviewed by:** Anjelika K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2017 **What do you like best about Bugsee?** The feedback loop is so easily closed and the accuracy is very high. We like to be able to pinpoint exactly where the issues are using the screenshot feature. **What do you dislike about Bugsee?** Practically nothing. Their bug logging design just recently changed too - for the better! It helped our company greatly improve accuracy and we love using it. I wish I could see more knowledge on what screen a crash happened as not only a developer too. **Recommendations to others considering Bugsee:** Implement asap and see your productivity soar! **What problems is Bugsee solving and how is that benefiting you?** We build apps of different intensity levels and for different kind of customers - it has been great to use a product that allows the QA team to so-easily communicate with design and dev. ### 3. The best way to fix bugs in your apps **Rating:** 5.0/5.0 stars **Reviewed by:** Vadim P. | CEO & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2018 **What do you like best about Bugsee?** Bugsee is an awesome product, that every member of our team liked so much. It saves us a huge amount of time for recording and reproducing any issues, extra communication routine. Now a recording of any issue and posting it to our tracking system take only 2 seconds, it is done directly from the application. Great integrations level! Now we have even more time to create great mobile apps! Bugsee made us and our clients happier! **What do you dislike about Bugsee?** nothing) we just love this product. it is easy to use service. **Recommendations to others considering Bugsee:** Test it and you will love it!) **What problems is Bugsee solving and how is that benefiting you?** faster bug testing ### 4. Video of bugs feature is amazing - really helps us make apps better **Rating:** 5.0/5.0 stars **Reviewed by:** Sima I. | Frontend Developer, Airlines/Aviation, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2018 **What do you like best about Bugsee?** Every detail is great. It's easy to install and to use. Support is really fast and helpful. **What do you dislike about Bugsee?** Nothing actually. This is a amazing product, everyone in our company love it!) **Recommendations to others considering Bugsee:** Install it for all your iOS and Android app and you will love it. **What problems is Bugsee solving and how is that benefiting you?** Bug tracking and apps crashing. It helps to get ### 5. Amazing tool for finding and fixing bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Katia Z. | Senior Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2018 **What do you like best about Bugsee?** The video recording of bugs is just an amazing feature. I do not know any other bug reporting product that has this feature. The installation was easy and fast. The user interface is very convenient and beautifully designed. **What do you dislike about Bugsee?** I can not find anything that I do not like in the product. **Recommendations to others considering Bugsee:** I would definitely recommend to consider using Bugsee, it is a great tool that will help your development team to find and fix bugs very quickly and efficiently. **What problems is Bugsee solving and how is that benefiting you?** Effective bug tracking and faster bug fixing. ### 6. Awesome Bug Tracking Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ana T. | Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2018 **What do you like best about Bugsee?** The video recording is the best feature, our team loves the fact that this 60 seconds video tells you exactly what happened. iOS integration, design is awesome, reporting is fast and accurate and customer support is great. **What do you dislike about Bugsee?** Everything is great. The only think I can think about is may be pricing, but for the value it brings we are ready to pay. **Recommendations to others considering Bugsee:** Highly recommend to use Bugsee **What problems is Bugsee solving and how is that benefiting you?** Fast bug tracking and fixing ### 7. Easy to submit a bug as a non-technical user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2018 **What do you like best about Bugsee?** It records your darn screen! That makes it so much easier than try to explain what is going wrong as a non-technical internal product user. **What do you dislike about Bugsee?** Bugsee automatically subscribes non-technical users to error reporting, which isn't really helpful to me. It would be nice to be able to specify whether you can actually do something about the error reports. **Recommendations to others considering Bugsee:** It's super convenient. Try it out! **What problems is Bugsee solving and how is that benefiting you?** The sales/account management team uses an internal tool called Boa to construct all of the user-facing experience, and it can be very difficult for us to debug. With Bugsee, I don't have to get into long convoluted chains with our engineers and can simply SHOW what is going wrong. ### 8. our favorite crush reporting tool **Rating:** 4.5/5.0 stars **Reviewed by:** Olga P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2018 **What do you like best about Bugsee?** We love Bugsee. I using it every time when I need to report bug in mobile apps. This is the easiest way to report bugs to developers **What do you dislike about Bugsee?** Everything is fine. Hope they will have mobile app soon. **Recommendations to others considering Bugsee:** try free trial of ask support if you have any questions, they are great! **What problems is Bugsee solving and how is that benefiting you?** Bug fixes in mobile apps ### 9. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian J. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2018 **What do you like best about Bugsee?** To know exactly when a crash happened and replay the user steps that lead to it. **What do you dislike about Bugsee?** The pricing plan as we had lots of users and cost raised. **Recommendations to others considering Bugsee:** Try it, it will not only help to solve crashes, but you will customers better. **What problems is Bugsee solving and how is that benefiting you?** Crashes, specially the ones with Augmented Reality. ### 10. Bugsee is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2018 **What do you like best about Bugsee?** It's often so difficult to replicate issues that our customers encounter. With Bugsee, we can see exactly what they are doing. **What do you dislike about Bugsee?** It's expensive! It's also too easy to accidentally deploy to large groups. **What problems is Bugsee solving and how is that benefiting you?** We are trying to identify user problems / bugs. ### 11. Best bug testing tool of the year **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2018 **What do you like best about Bugsee?** We just love use Bugsee in our development process. **What do you dislike about Bugsee?** Everything is good! Just a great product for bug testing **Recommendations to others considering Bugsee:** Try iOS sdk it working great! **What problems is Bugsee solving and how is that benefiting you?** bug testing and debugging ### 12. Bugsee - finally track down the issue **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2018 **What do you like best about Bugsee?** Bugsee is a very easy to use platform that allows us to actually see what's going wrong when there's a problem. The video capture is critical for app QA. **What do you dislike about Bugsee?** The tool is great - looking forward to an Android version. **What problems is Bugsee solving and how is that benefiting you?** We've sped up our app QA cycles significantly. ### 13. Bugsee makes debugging issues fun **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about Bugsee?** After starting to use bugsee it´s fun debugging issues in our mobile apps, the user experience is amazing, and it helps you to find the root cause of any issues. It seems like a very mature, even with excelent support for the upcoming GDPR. **What do you dislike about Bugsee?** I have not found anything yet to dislike, if we just could get the same for web apps, wihtout installing plugins. **Recommendations to others considering Bugsee:** Try it. **What problems is Bugsee solving and how is that benefiting you?** Stable bugfree products. ### 14. You'll find out things you never would have and you will save time and money in support **Rating:** 5.0/5.0 stars **Reviewed by:** Del B. | Lead iOS Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2017 **What do you like best about Bugsee?** Really 2 things to be honest: 1. Bugsee provides up to 60 seconds of video leading up to the crash. This reveals things I could have only hoped to discover iff I happened to be there watching the user as they crashes the app. My favorite was when I watched a Bugsee video for a crash and discovered the user had 6 simultaneous touches on the screen, one of them being the back button. 2. It has all the details together that you need to diagnose a crash or better understand a bug report: - Video - Crash log (if applicable) - Console logs - User defined variables (username, peripheral serial numbers, etc.) - Network state - Top view - User submitted comments (in the case of a bug report) - and the list goes on.... **What do you dislike about Bugsee?** Honestly, there is nothing I dislike about this product. The issues I had they quickly iterated on and they are now features. You won't get better meaningful responsiveness than I've seen from the Bugsee staff. **Recommendations to others considering Bugsee:** Buy it. If there is anything you don't think it has, just ask. They either have it or will be implementing it soon. **What problems is Bugsee solving and how is that benefiting you?** 1. Amazing remote troubleshooting of crashes and bug reports of an iOS app that is deployed with a Verifone point of sale sled and a Zebra printer. Our deployments are all across the continental United States. 2. Faster QA cycles, since I no longer have to ask our QA engineers what they did to cause a crash or a bug. I can watch the video and I can see all the conditions of the crash or bug. ### 15. Easiest, most accurate bug reporting tool on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | VP Engineering, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2017 **What do you like best about Bugsee?** The simplicity if integration into iOS is fantastic. We are using Bugsee on iOS, Android and Web. Bugsee won our team of developers across all platforms. **What do you dislike about Bugsee?** Nothing. I wanted to say the current level of integration with Jira, but realized that it took their team 48 hours to resolve an integration challenge we were having with the platform. **What problems is Bugsee solving and how is that benefiting you?** The main pain point we were trying to solve is a details bug reporting on mobile platforms. It was a very tedious job for our QA team to take a screen shot, describe it, attach to Jira. All of that produced a lot of steps that we avoid with Bugsee. Bugsee allowed us to report open issues a lot faster, which it turn enable us to fix them faster thus providing a better product and satisfy our customers. ### 16. Best crash reporting tool I have ever seen. **Rating:** 5.0/5.0 stars **Reviewed by:** Sambhav A. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2017 **What do you like best about Bugsee?** I would say everything, clean UI, accurate crash reporting, feature to merge similar crashes in one single issue. Apart from these all, the feature that shows video of the crash is really very helpful to identify the bug. **What do you dislike about Bugsee?** Nothing. There is nothing I could find that is not good, and if there is anything that is not working properly, then Alex is really quick in fixing that to make it best again. **Recommendations to others considering Bugsee:** Just go for it. **What problems is Bugsee solving and how is that benefiting you?** We are using bugsee for a number of apps currently on app store, and bugsee has proved very helpful in identifying bugs in it, if any. ### 17. Awesome, nice, easiest bug reporting tool on earth **Rating:** 5.0/5.0 stars **Reviewed by:** Eliott H. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2017 **What do you like best about Bugsee?** Everything. The awesome design/UI, the fast reporting, the suppport, ... It so amazing. **What do you dislike about Bugsee?** Uhm... Nothing. It so nice. I can't find anything i dislike. Only that CPU is running higher. **What problems is Bugsee solving and how is that benefiting you?** The main pain point we were trying to solve is a details bug reporting on mobile platforms. Without Bugsee it took long to fix now not. Bugsee allowed us to report open issues a lot faster, which it turn enable us to fix them faster thus providing a better product and satisfy our customers. ### 18. Very nice bug reporting tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dmitry M. | iOS software engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2017 **What do you like best about Bugsee?** Integrated solution for reporting crashes, bugs. Automatically captures video to see what was going on in application before crash/bug happened. **What do you dislike about Bugsee?** Permanent CPU usage for 20-30%, not really suitable for mobile device. **What problems is Bugsee solving and how is that benefiting you?** When somebody is reviewing/testing your application, it is always an issue to see what really caused a bug/crash. Bugsee allows to capture video stream of what user had been doing, to not rely on his regular issue description like 'i was doing nothing, and it crashed', and provides full stack trace for crashes. - [View Bugsee pricing details and edition comparison](https://www.g2.com/products/bugsee/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+21%3A45%3A01+-0500&secure%5Bsession_id%5D=9e4bccd5-bd57-4504-beb3-d1d2a5c30d00&secure%5Btoken%5D=87b015ed2b9ca80d564bb8c55e431dbd1b5de5102a4817e76ff7270dd686cdae&format=llm_user) ## Bugsee Features **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Crash Monitoring** - Constant Monitoring - Timely Alerts - User Reports and Feedback **Bug Monitoring** - Analytics - Bug History - Data Retention **Crash Data** - Report Generation - Crash Solutions - Analytics **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Bugsee Alternatives - [Luciq](https://www.g2.com/products/luciq/reviews) - 4.3/5.0 (231 reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - 4.5/5.0 (196 reviews) - [Crashlytics](https://www.g2.com/products/crashlytics/reviews) - 4.5/5.0 (68 reviews)