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Compare HappyFox Chat and Zoho Desk 
At a Glance
Market Segments
Small-Business (71.3% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$29.00 Per Month
$0.00
HappyFox Chat
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (71.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$29.00 Per Month
Browse all 4 pricing plansZoho Desk
Star Rating
(7,191)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to HappyFox Chat. Users appreciate its intuitive interface, which helps in managing requests efficiently and keeps everything organized in one place.
- According to verified reviews, Zoho Desk has a robust support system, with users highlighting the excellent customer service during their transition from other platforms. This level of support is a key factor for businesses looking for reliable assistance during implementation.
- Users say that HappyFox Chat offers unique features like real-time customer typing visibility and various chat distribution methods, which are particularly beneficial for small support teams. This flexibility allows agents to manage chats effectively, especially when resources are limited.
- Reviewers mention that while HappyFox Chat has a higher ease of use and setup rating, Zoho Desk's comprehensive functionalities and lower pricing make it a more attractive option for businesses seeking advanced customer support capabilities without breaking the bank.
- G2 reviewers highlight that Zoho Desk's ability to integrate seamlessly with other tools enhances its usability, making it easier for teams to track tickets and respond to customers without confusion. This integration capability is a significant advantage for businesses looking to streamline their operations.
- Users report that while both platforms have similar star ratings, the sheer volume of reviews for Zoho Desk indicates a more established user base, providing potential buyers with greater confidence in its reliability and performance over time.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
HappyFox Chat
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
97
8.7
5,724
Ease of Use
9.5
97
8.5
5,802
Ease of Setup
9.5
58
8.1
5,078
Ease of Admin
9.4
56
8.3
4,770
Quality of Support
8.7
77
8.3
5,148
Has the product been a good partner in doing business?
9.1
53
8.4
4,306
Product Direction (% positive)
9.5
96
8.9
5,488
Features by Category
Ticket and Case Management
Not enough data
8.6
3352
|
Verified
Not enough data
8.5
3301
|
Verified
Not enough data
8.3
3079
|
Verified
Not enough data
8.3
2918
|
Verified
Not enough data
8.2
2640
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2915
|
Verified
Not enough data
8.3
2505
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
356
Communication Channels
Not enough data
8.3
2854
|
Verified
Not enough data
8.6
3077
|
Verified
Not enough data
8.2
2387
|
Verified
Not enough data
8.0
2147
|
Verified
Not enough data
7.8
1908
|
Verified
Platform
Not enough data
8.1
2286
|
Verified
7.9
26
|
Verified
8.2
2737
|
Verified
Not enough data
8.4
2833
|
Verified
Not enough data
8.1
2256
|
Verified
Not enough data
8.2
2794
|
Verified
Not enough data
8.4
2952
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
574
Not enough data
8.0
557
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
9.4
34
|
Verified
8.8
718
|
Verified
9.1
36
|
Verified
8.7
759
|
Verified
8.5
16
8.6
659
8.9
28
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
7.9
26
|
Verified
8.2
2737
|
Verified
8.7
30
|
Verified
8.5
361
8.5
24
|
Verified
8.4
456
9.0
25
8.7
713
|
Verified
8.7
21
|
Verified
8.7
692
|
Verified
8.5
26
|
Verified
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1509
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
816
Not enough data
7.8
728
Not enough data
8.2
763
Agentic AI - Customer Self-Service
Not enough data
7.8
80
Not enough data
7.7
81
Not enough data
7.9
80
Not enough data
7.8
85
Not enough data
7.9
83
Not enough data
7.9
81
Not enough data
7.8
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Chat and Zoho Desk are categorized as Live Chat
Unique Categories
HappyFox Chat has no unique categories
Reviews
Reviewers' Company Size
HappyFox Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
8.9%
Marketing and Advertising
5.9%
Information Technology and Services
5.9%
Computer Software
5.9%
Wireless
4.0%
Other
69.3%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.0%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Discussions
What are your billing cycles and payment options?
1 Comment
Official Response from HappyFox Chat
You can choose between month-to-month and annual billing. We accept payments using VISA, Mastercard and American Express credit cards or you can also request...Read more
Any special discounts?
1 Comment
Official Response from HappyFox Chat
Educational Institutions and Non-Profit Organizations can avail special discounts by contacting us.Read more
What happens at the end of the 14-day trial?
1 Comment
Official Response from HappyFox Chat
To continue using a HappyFox Chat paid plan after the 14-day trial period, you will need to purchase a monthly subscription of your desired plan using credit...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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